Furniture Row review: Chair
Replied
We bought this recliner from Furniture Row 2-3 yrs. ago. We were told this was durable leather. I believe we pay around $600.00 for this chair & now I can't even have people over to sit in it because it looks horrible. I wasn't told or even aware that peeling would happen because it is really fake leather. Now what do we do with this chair? We looked all over town for a reliable chair & was told by the salesman that this was a good chair. We were planning on buying a bedroom set from Furniture Row but now I really don't think we can trust this store. I want this fixed somehow. We take extreme care of our furniture but this was unavoidable. If this isn't fixed, we will not return to this store.
Desired outcome: Either replace chair or offer money back.
Thank you for taking the time to share your complaint, and we're very sorry to hear that about your chair. We'd like the chance to discuss this further with you. If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Complaints Board complaint. We look forward to hearing from you.
Sincerely,
Jennifer B.
Furniture Row Digital Community Coordinator
The complaint has been investigated and resolved to the customer's satisfaction.
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