We bought this recliner from Furniture Row 2-3 yrs. ago. We were told this was durable leather. I believe we pay around $600.00 for this chair & now I can't even have people over to sit in it because it looks horrible. I wasn't told or even aware that peeling would happen because it is really fake leather. Now what do we do with this chair? We looked all over town for a reliable chair & was told by the salesman that this was a good chair. We were planning on buying a bedroom set from Furniture Row but now I really don't think we can trust this store. I want this fixed somehow. We take extreme care of our furniture but this was unavoidable. If this isn't fixed, we will not return to this store.
Desired outcome: Either replace chair or offer money back.
The complaint has been investigated and resolved to the customer's satisfaction.