Funko
Reviews and Complaints

So, I got my order from Funko and when I opened it, I was pretty bummed out because they sent me the wrong item. I quickly shot them an email asking for a replacement and I waited...and waited...and waited. It's been a hot minute and I still haven't heard back from them! What gives, man?

As much as I love collecting Funko Pops, this experience really left a bad taste in my mouth. I'm not sure if I'll be shopping with them again. It's just frustrating when you are really excited about a product, order it, and then get let down. Honestly, it's not rocket science - just send me the right item! Is that too much to ask?

Maybe I'll give them another chance down the road, but for now, I think I might have to take a break from collecting all of my favorite characters and characters I don't even know but they look cool.

Overall, I would say that Funko needs to step up their game. They have such cool products, but they need to make sure that they're sending out the right ones and also responding to their customers in a timely manner. It's important to build trust with your consumers and right now, my trust in them is pretty shaky. Hopefully, they'll get it together soon and I can start stocking my shelves with more Funko Pops. Until then, I'll be searching for a different source to fuel my obsession.

So, I wanted to give Funko a try since they had a bunch of cute pop culture collectibles that I wanted to add to my collection. First off, trying to confirm an account was a total headache. Like, come on guys, why make it so difficult? And can we talk about how there is no international shipping for gifts? That's a huge bummer for all my pals who live outside the US!

But the real kicker was the shipping charges. I mean, I get it, shipping isn't free. But dang, the overcharging on shipping costs is a bit much. And it's not like you can even reach out to their customer service team for help. Seriously, I tried contacting them and got no response.

Overall, I love the products Funko offers, but the website experience and customer service left a lot to be desired.

Wow, let me tell you about my awful experience with Funko and their support team. To put it bluntly, I am never buying anything from them again! It's not just about the products themselves, you know? Customer service is just as important.

So I reached out to Dylan at Funko support team with a question about one of their products. And boy, was he rude as heck in his response! I mean, I understand that customer service can sometimes be frustrating, but there's just no excuse for his attitude.

Honestly, I don't even want to give details about my experience because it was just that bad. All I know is that I'm never dealing with Funko again. It's such a shame, though, because they do have some really cool products.

Anyways, buyer beware. If you're looking for top notch customer service, Funko is definitely not the place for you!

So, I decided to hop on Funko's website and see what the heck was going on with my order. Lo and behold, it was lost somewhere in the mail and never ended up in my dirty little paws.

I was pretty mad at first, but then I gave Funko's Customer Support team a call. While I was waiting on hold (which was not very long, thankfully), I started scrolling through their website and admiring all of the cool stuff that they sell. Did you know that they have Funko Pops of just about every character/celebrity/famous person you could think of? I didn't, but now I'm pretty sure that my entire house is going to be overrun with these little guys.

The person that I spoke with on the phone was SO nice. They apologized for the inconvenience and even offered to send out a replacement order free of charge. I couldn't believe it! I was expecting to just be told that my money was gone forever, but instead I ended up with even more Funko Pops headed my way.

Overall, I was really impressed with Funko's Customer Support team. They were friendly, efficient, and went above and beyond to make sure that I was taken care of. While it was frustrating that my original order got lost, I would definitely order from Funko again in the future knowing that they have such great support on their side.