Recreational Equipment’s earns a 1.0-star rating from 0 reviews and 4 complaints, showing that the majority of outdoor enthusiasts are dissatisfied with gear and apparel.
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REI charged me for stuff I never got
REI charged me for stuff I never got. I tried to reach out to them, but they said it was delivered. It wasn't mine and it wasn't delivered. I checked the cameras and didn't see anything being delivered either.
I bought a $350 tent from REI in September
I bought a $350 tent from REI in September. Despite not using it much, it already has a tear. I'm guessing the tear won't get smaller. They told me that since it's been over a year, they won't do anything except sell me a patch to fix the hole, which shouldn't be there in the first place. A purchase this expensive should last longer than 20 months and a few uses. I don't want a refund, but I think they should put the price of the tent towards a new one.
I ordered 3 pairs of Arc'teryx Zeta SL Rain Women's Pants from REI
I ordered 3 pairs of Arc'teryx Zeta SL Rain Women's Pants from REI. But when I got them, they were wrong. So I reached out to REI and sent back the whole order. They got it over 3 weeks ago, which is longer than expected, but I still haven't gotten my money back. I've tried many times to sort this out with REI, but they won't fix the issue. They owe me a complete refund! Here are the order details: Order number: #A238583698 Return tracking number:
Is Recreational Equipment Legit?
Recreational Equipment earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Recreational Equipment. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Recreational Equipment's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rei.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rei.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Recreational Equipment and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Rei.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Recreational Equipment. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
In da past, I've asked n' got dividend checks fo' reward credits dat I done earned on mah cash back REI mastercard
In da past, I've asked n' got dividend checks fo' reward credits dat I done earned on mah cash back REI mastercard. I called REI last summer fo' advice 'bout REI's decision ta transfer mah cash back U.S. Bank REI mastercard account ta ***. Dey told me dat I could git a statement credit on da new *** cash back credit card fo' da rewards I had earned on mah U.S. Bank cash back credit card afta da transition ta ***. Dey told me dat afta da transfer of da account was complete, I should call REI ta make shizzle dat da reward credits had successfully transferred, n' if dey hadn't, I should request a dividend check. I called REI today, now dat da transition ta *** seems ta be complete, n' dey told me dat mah reward credits had been transferred ta *** up in June, but I could only git in store credit fo' da rewards, n' a statement credit wasn't possible. I used ta shop at REI stores when I lived near dem, but I no longer live close ta one. As a result, shoppin' at REI ain't convenient no mo', n' I ain't got no desire fo' in store credit. Cuz of da wrong info I got from REI last summer, I'm askin' dat REI send me a check, or give me a credit card statement credit, up in da amount of da rewards dat I done earned on mah REI credit card. In exchange, I'd agree ta delete da rewards on mah credit card up in dat amount.
Overview of Recreational Equipment complaint handling
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