FullBeauty Brands

I placed an order on 5/13/21 with Rouman's which included 8 items. I received 7 of the items on 6/6/21 and to date have yet to receive the final item. I returned 5 items on 6/7/21 in the original package with the return request filled out and with the provided return shipping label. I checked the tracking with USPS and have proof of delivery on 6/8/21. Two weeks later I emailed the company and attached a picture of the shipping label and proof of delivery requesting to know when I could expect a refund. I received a standard "do not reply" email just verifying they received my email. It is now 7/6/21 and not only have I received no refund, all attempts to contact customer service have failed. I am put on hold and after a long period I am disconnected…repeatedly. I have filed a complaint with PayPal since that's how I paid for the order. I find it hard to believe a company can stay in business with this type of poor service. I believe I have been scammed.

I will NOT use this company ever again. This was the final straw, and I'm sick of dealing with their lousy customer service.

I have ordered from their various brands many times in the past 10+ years. Pre-pandemic, this company (all of their names) was always slow at getting in stock items out. Typical 2-3 week processing time and they use a less than efficient shipping warehouse prior to deliveries being sent to USPS.

While I understand we are still in a pandemic, every other online retailer can manage to get their items to me within one DAY of an estimated delivery, and do so within 4 days of ordering, the items I ordered on 6/3/2021 are still somewhere lost in the wilderness as of 6/22/2021. My original estimated delivery date (I was informed of this on 6/19/2021) was supposed to be 6/21. Tracking shows that NO ONE knows where my delivery is. At this point, I no longer need the items I ordered since the event has passed but of course, I can't get a refund until sometime after I finally (if ever!) receive them.

I placed an order on-line on 05/02 or 05/03 and it would not take my reward certificate so I called to see why and the gentleman said he would have to cancel that order and he would put it in. The order was from yellow code [protected], blue code [protected] & WWCYH75 code for when you spend 75+ you save $25.00. I gave him all my item numbers and reward certificate and he assured me everything was okay. The total he quoted to me was $86.65-10.00=76.65 balance owed. I called today and they told me that he put in the wrong code that gave free shipping instead of the $25.00 off and it was put in through the Full Beauty instead of Woman Within. This is the 2nd time this has happen to me and I wanted to cancel the order but the young lady told me that it was to late the order was in processing. It is really a shame that I have to wait a month to get a order because of backup in your warehouse. The tracking number he gave me was [protected]. My name is Annette Coleman, [protected]. I will be returning the order when it comes.

Now 15 days and nothing has been done. Enclosed is the answer I received:

Order Placed Apr 8, 2021 www.womanwithin.com
Total $34.94
Delivery Method
Standard Delivery

Order Number: 40022740652
contacted customer service that my order has not even been processed and it is One Stop Plus Customer Service
To: Diane Bromwell
Thu, Apr 22 at 1:37 PM

Good morning!

Please accept our apologies, we are currently experiencing delays (up to 10 days) in processing your order due to a great response to our Spring line. In addition, extra precautions and safety restrictions are still in effect to keep our teams and customers safe.

Your order #40022740652 is still in process. You should receive an email with the tracking information once the order is done processing which should be within the next few days.
--

Sincerely,

Adriana

Fullbeauty Brands/Customer Support

----- Original Message -----
From: Diane Bromwell
Date: April 16, 2021 12:18 PM
To: cs.onestopplus@cs.onestopplus.com
Subject: Your OneStopPlus.com Inquiry

I placed an order # 40022740652 on 4/9/21 it is showing not shipped, is there a problem? ____________________________________________________________________________________________________ Email Address: [protected]@YAHOO.COM First Name: DIANE Last Name: Bromwell lbSubCat: Where's my order/back order? Category: Order Status Browser / User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/[protected] Firefox/87.0 Zip: [protected] BasketId: 36547fc7c1cfbe46ed7235b1ad

Now 15 days and nothing has been done. Enclosed is the answer I received:

I placed an order on April 6th and they say it might take up to ten days to process it. We are now on the 21st and the order has not been completed. When you try to contact them you get the same email below whether asking for an update or whether you ask how to cancel the order or ask how to get in touch with corporate management. Their chat has not worked for weeks and it is clear that this is a scammy company with non-existent human service, only bots that answer the same thing. BTW - I could not get through on the 800 line either. They have no problem getting promotions over, but when it comes to actually fulfilling your orders you get ghosted, suffering only in the world of bots. If you go into other reviews, you see this is a business model or poor service not a temporary "covid" challenge they have tried to make it out to be on their website. I can see they have been disappointing people for over 10 years.

Here is the email they share over and over.

Dear Valued Customer:

Thank you for contacting Woman Within Customer Support Team. We are glad you have taken the time to reach us!

Our email support team is available daily, 8:00 AM to 11:00 PM EST and will respond to email messages in the order that they are received.

Please accept our apologies, we are currently experiencing delays (up to 10 days) in processing your order due to a great response to our Spring line. In addition, extra precautions and safety restrictions are still in effect to keep our teams and customers safe.

Shop now — https://www.womanwithin.com

Sincerely,

Lois Allen

WomanWithin.com Customer Support

WomanWithin.com

To check your Return status, click here:

https://www.womanwithin.com/help-page? cid=ww-custservice-returnexchange1

Never received the order confirmation email, never received notice that you have to cancel in 2 hours but did receive emails to buy more stuff immediately so I know my email was good. After 24 hours, I went online found the order number & went though the automated system which said no order existed. Called CS & they could not find with the order # but found with my name/address. Asked when I could expect the order, was told they didn't know when the order would be processed/shipped, this information was supposed to be on the initial email that I didn't receive the email but the CS & Sup said they did not have the information in the computer system. Asked to cancel the order, was told by CS & a Sup. That the order could not be canceled in their system since it was in the processing status. I advised that I would refuse the order from FedEX. I monitored the order for a couple of weeks, nothing happened, never processed, I removed my payment information from the account. Finally after 20 days I get an email the company & the order shipped & an email from my CC that it billed (not sure how since the CC was not in the account). Called the company & stated I would still refuse the shipment. Even went to the effort of getting FedEx to ship back to company since it was in transit, but even they delivered the package today. (Contacted a sup at FedEx, they came & got the package same day). If I had of seen any of these reviews online. I would never have ordered from the company, DO NOT buy from them their company is "hinkey" they are an online scam. I will contact my CC company to dispute the charge but oh what a headache this experience has been. Hours of wasted time.

I have a credit balance. The company will only issue gift cards. I don't like their products and ordered and returned many items. I don't want to order anything else. It is very difficult to get in touch with a live person and my emails aren't answered. Gift card amount $109.12, gift Card Number: [protected], Pin Number: 9450.

FullBeauty Brands
500 S. Mesa Dr.
El Paso, TX [protected]

I have been ordering from Full Beauty Brands since 2009. I have been a loyal customer of Jessica London and have submitted countless amount of orders. Since they have merged all Full Beauty Brands to one website, I have had nothing but trouble with customer service and trying to return items and get credits. When I go on my profile account, it has no order history, so when I call customer service, I am on hold for a minimum of 30 minutes to be told that they have no record of my orders either. They kept quoting addresses from years ago. The first rep transferred me without telling me because she is no longer interested in helping me, and she transferred me to the incorrect department. I had to reexplain myself multiple times without any resolution. They keep track of items that I look at but didn't purchase, but once you purchase it, they say they have no record of the purchase. After 12 years of loyal shopping, I will never shop from Jessica London or any Full Beauty Brand again. The customer service is the worst. I am fine with taking the $42 loss for a return that I never received credit for.

I ordered 5 items in Dec. Received them shortly afterward. 4 of 5 didn't fit.

Returned with THEIR label, THEIR packaging, delivered INSIDE the post office.

Now they can't find it and I am out $150 because they say their label wasn't scanned. They won't even hold the file open past 60 days to continue investigation. If you want to throw away your money, shop here. I NEVER WILL AGAIN!

Apparently there is a new return policy that was put in place on 7/1 and all orders made previously are now under that policy. This is bogus. Good business practice should be to honor the old policy on all orders placed within that timeframe. Also, good business practice woud have been to let your customers know about the policy change before it went into effect.

But that aside... I'm complaining the fact that I submitted a return before the policy was put into effect and it was received there on 6/29 however because my items weren't processed until after 7/1 the items were returned to me as non-returnable. And even after speaking with a customer rep. and a supervisor they kept saying the same thing even AFTER I pointed out that while the desktop website return policy had been changed, you guys had failed to update the mobile site policy which still stated 90 days as the policy.

Honestly, dealing with them was one of the worst and most frustrating customer service experiences I've had. And it's sad to see that you guys will not honor your policies at the time of purchase. I can assure you that I will be sharing my awesome experience and you no longer have a customer.

Loyal customer. Who just xxld my account. Back in october they had a 90%off sale. I order three paid of black stretch girlfriend jeans that are normal $39.99 but with this sale they were $9.99 so I bought three pair
Twice they said I was on back order and wld be delivered in 4 weeks
Finally I went on the website and the same jeans were available for full price except they changed the item number by one digit. But a blind man would see this was the same product. They kept sending postxards saying "if u still want this item call us". So i'd call. And they wld say "it will be shipped soon".
That was october 2017. It is now end of may 2018. The jeans are still on the website for $39.99. I just called to cancel my account and the [censored] says "even though you're canceling your account I have to ask if there is anything you would like to update at this time"? I laughed
And said. Umm yeah no. When I said I wanted to pay my balance he told me there wld be a $9 charge. He's lucky he wasn't in the same room as me. This is called breach of contract and I will see them in court. Never buy from them. They're clothes are poor quality and always smell
Like they came from a moldy factory. I've always washed everything before wear. How disappointing and how sad
That customer serice
Was happy to cancel my account when they should hve just apologized and sent me my jeans

Heidi manhattan. You know who I am
I'm now on campaign to take them down. Never piss off a bi polar gemini!

I placed an order and entered a discount code, however the full value was charged to my account. When I tried to get it corrected I kept getting the same answer, that they were sorry but could not correct the order after it had been placed. I HAD been a loyal and satisfied customer, however seeing how they treat loyal customers, I will never shop there again. I had spent a lot of money at this company, but apparently that doesn't matter to them.

Twice I have tried ordering from them. Both times they sent me a "free gift" with my order that they then ended up charging me for. I was charged over $150 extra for junk I didn't even order, and despite repeated contact with some very inept customer service reps, I am STILL fighting like a madwoman to get them to refund the money. They are scammers and thieves.

The new FullBeauty.com website it is extremely deceptive. Be very careful from whom you are ordering and never, never join their "Shopper's Club". The Shopper's Club is a scam to get more money out of you. If you try it and don't like it, they only refund a little over 15% - not the full amount! I joined the Shopper’s Club because FullBeauty’s website lead me to believe that the club pertained to all the companies doing business under the ‘FullBeauty Brands L.P.’ banner. They are as follows: Woman Within, FullBeauty, Roaman’s, Jessica London, KingSize, Brylane Home, Swimsuitsforall and Bargain Catalog Outlet. This is extremely misleading because The Shopper’s Club “$2.99 mailing and Free Returns’ only pertains to items purchased directly from Full Beauty and not the other companies advertised on their website.

I bought two swim suits from the FullBeauty website. They did not fit and I wanted to return them. I called to see about getting a return mailing authorization and was told that the return shipping was not free as advertised because the suits were sent to me from a third party. I was informed that I would have to pay for the return shipping, whatever the cost. When I pointed out that the website said nothing about having to pay for mailing and returns from third party locations, I was told that it was covered in my receipt by the words “This item ships from a third party brand.” This made absolutely no sense, but Customer Service did not care. I asked to talk to a manager and was told the exact same thing by the manager. I am totally frustrated and disgusted. I think this entire issue has been a scam and FullBeauty will continue to perpetuate this scam on other unsuspecting customers.

You can read exactly what it says regarding the Shoppers Club at the website below.
http://www.fullbeauty.com/ShoppersClub/ShoppersClub.aspx?ReturnUrl=/#sm.0000wxgyxdjpyexyzqv2nw98ftnwf

I have ordered a lovely dress from www.fullbeauty.com and followed the sizing chart on their website. When it finally arrived size was incorrect and my dress was extremely tiny. I contacted customer service and asked could I return the dress for a refund and they said yes.
So I followed all the instructions and returned the dress using the return label they gave me. Waited weeks but there was no information about when would I get my money so I contacted them and they said that refund was not possible. I tried to get some more information but they just stopper answering. Would not recommend this company to anyone.

I made a few large purchases of lingerie in 2014 and 2015, and I returned some because of sizing issues. FullBeauty.com emphasizes a return policy that allows for returns after 90 days in the form of a merchandise credit. I have three emails that indicate that my returns were received, and the amount of merchandise credit that I was entitled to. I received no further emails, letters, or correspondence and assumed the credit was attributed to my name in their system.

In February 2016, I tried to place another large order and use these merchandise credits. I was told that the credits would have come in the mail in the form of a gift card. I sent a letter to their Executive Communications department in El Paso, TX, showing them the emails documenting receipt of my returned merchandise and the credits that were due me. I explained that I never received these alleged gift cards in the mail. They said, sorry, we don't track gift cards and they cannot be reissued. They even tried to allege that I misplaced the gift cards because I happened to mention that I was dealing with my mother's terminal illness. It was truly despicable.

In May 2016, I filed a report with the Better Business Bureau of Central Indiana and provided all of my evidence. FullBeauty provided nothing: no evidence supporting that they sent me anything, no way to track any gift cards, no way to track mail delivery. The case was closed, unresolved and unsatisifed.

In May and June 2016, I emailed their General Counsel in NY per the terms listed on their website requesting consumers reach out to the GC prior to any litigation. I received no response.

And of course it's beyond the time permitted to file a dispute with my credit card company. I think my only legal recourse is small claims court (in Indiana? in El Paso, TX? In NYC where their HQ is located?). The merchandise credit totals $278.47, so not a small amount of money to simply forfeit.

What upsets me the most is that I provided proof of my purchase, proof of my return, proof of FB's receipt of my returned items, proof of the amount of merchandise credit due me that they actually sent me. All documented evidence. Full Beauty provided me and the BBB with nothing. Not a copy of the letter they allegedly sent to me with the gift card, not a delivery confirmation or postal receipt to assure that something as important as money was actually delivered to my address, and no means to track any kind of gift card that was allegedly issued to me. I just need to take their word for it? (I sent my returns at my own expense with full postal tracking and delivery confirmation because I wouldn't expect FB to simply take my word for it.) If the credit/gift card was even sent at all, it could have been mailed to another customer, another location, an incorrect address...someone could have tossed it, opened it and used it fraudulently, or maybe it was shredded by a mail sorter. There's no way of knowing. I took provisions to safeguard items of monetary value in my return, it wouldn't be unreasonable to expect the same for items of monetary value sent to their customer.

And to imply that my mother's illness may have led to *me* mishandling their letter was unconscionable; I was organized enough to provide all of the evidence listed while they could provide me with nothing and couldn't even re-issue a simple gift card/merchandise credit. Even my original letter to their Executive Communications group was misplaced, and I had to phone them personally to discuss the issue after another month went by. They clearly demonstrated a pattern of mishandling!

I'm not asking for something that isn't documented by this company as due me. I'd like to receive my merchandise credit just once so I can use it to buy more product from this company. It hardly seems like an unjustifiable or unreasonable request: Can you please issue the credit due me so I may buy more from you? I met the full burden of proof, and they provided me with nothing.

They argue with you. They come up with excuses and when you call them on their lies, they tell more and argue more. They said there is no record of me ordering the shirt. Yet I have the receipt. They never told me my shirt was not being sent to me, they said I had it sent to the wrong address, yet the pants I ordered on the same day came to the right address. Then they said my phone number was not on the order, but yes it was, they do not communicate and do not act like proper adults, they must be foreigners? I am so angry I will never order from them again!

Wow are they BAD! So far they have charged my credit card 4 times for the same items. My bank has had to be conferenced in for the most recent call and my bank finally stopped it. This company hung up on me while my bank was on the phone with me and refused to let me speak to a supervisor. They have given me a different excuse with each charge. I can't believe it. I want to return everything, but I'm worried that I won't get ANY of my money back. Beware of ordering anything from this company! If I could give less than one star I would be more satisfied.

I placed an order in March and paid by Paypal. One item was backordered until April (not a problem, it wasn't a rush item). Main order arrived in March, backordered item arrived in April as expected. In May, they sent me a collections notice. After about a half an hour on the phone with them, it turns out that the Paypal transaction hadn't gone through for the backordered item (a problem with their processes, not my account). They tried it again a few days later and it went through without a problem. The collections department was never notified that it did go through, so they proceeded to contact me. Bottom line--they created a situation, resolved it but didn't communicate that internally, and then made it my problem. Super shady.