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I would NOT recommend them, or do business with them again
I purchased some hard to find shampoo from SS back in October of 2012. The items they sent to me, were strange looking and odd smelling, so I returned them. They did at least send me a postage paid return label which I appreciated. However I waited and waited for my refund, until I finally emailed them about it. They kept saying it was in the works. Finally they said a refund had happened via my bank card (debit card) on 12/5/12. It did not. I checked all my accts, I checked with the bank, just to be able to say I had, and the bank found no credits from Salon Savings. I emailed SS again, telling them this, and then complete silence. No replies, no nothing. I immediately reported them to the BBB in their state, and to date have not heard anything. The BBB did send me a notice that my complaint was sent to them, but that's the last I've heard. These people are definitely NOT responsible business people. I would NOT recommend them, or do business with them again.
The complaint has been investigated and resolved to the customer's satisfaction.
We apologize that you were not 100% satisfied with your order. We will look into the order for you to find out what happened. We can either reship the order to you or credit you for your purchase. Please give us a call at 1.866.376.0506
Thank you,
SalonSavings.com
They sent me the WRONG shampoo
THIS PLACE - WHILE IT SHOWS GOOD PRICES ON PRODUCTS - HAS THE MOST HORRIBLE CUSTOMER SERVICE EVER! I ordered some shampoo and other hair products. They sent me the WRONG shampoo, then when i asked them to send me the correct shampoo immediately, they practically laughed and said i would have to wait for them to send me a return shipping order - which took 4 days - then I had to send the wrong shampoo back, which I couldn't do until the following Monday because they sent me the return shipping label halfway through the day on Friday while i was at work and the shampoo was at home. The return shipping they sent was the slowest - of course cheapest - route possible so it took 7 days for it to show as delivered back to them. Now it is 5 days past the day they received my return order and I STILL do not have the shampoo i ordered. I ended up having to go to a store and buy they shampoo at full retail price because of THEIR mistake. Now... It has been 25 days since I placed the original order and I still don't have the product. They say that they have 30 days to resolve it after they receive the return product. They could have offered an alternative - like shipping out the correct product immediately - and even billing for it - until they receive the return product, but they said they can't do that unless i order a separate bottle and then would have to pay for both. THAT IS TOTALLY REDICULOUS. AGAIN... I WILL NEVER USE THIS SITE AGAIN! NEVER! I WOULD RATHER PAY TWICE AS MUCH FOR PRODUCT AND GET IT ON TIME.
They are total $#*!s, rude and nasty
They take your money and then a few days later email you and tell you that the products you order and PAID for are out of stock... They tell you that they have credited the money back to you but they NEVER did and they never will! They are total $#*!s, rude and nasty! Prices are low but that is just a teas and scam! A V O I D !
Is SalonSavings legit?
SalonSavings earns a trustworthiness rating of 75%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for SalonSavings. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
SalonSavings has claimed the domain name for salonsavings.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Salonsavings.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for SalonSavings have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Salonsavings.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website belonging to SalonSavings has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We found that SalonSavings website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
- We conducted a search on social media and found several negative reviews related to SalonSavings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
They sent me two products that had clearly been used before
This company offers horrible customer service. They sent me two products that had clearly been used before. The products were not full, had obvious squeeze marks where others had used them, were missing packaging and in horrible condition. The company does not offer refunds for their defective merchandise. I will report them to the BBB. Buyer beware.
I have never experienced that from them and have made several purchases. Maybe some misunderstanding, but they do offer tons of discontinued items that I couldnt find anywhere. They had Joico Gel when NO ONE else did and I bought 5, then 15 so I had enough to last me quite sometime. Of the 20 I purchased, one was watery and they refunded my account with no hassle. Whenever I need to find a replacement for the Joico Gel, I will be using them.
Within four hours of placing my order, I received a fraud alert notification from my credit card company
Wow. I should have paid attention to the other reviews before ordering. Luckily, I ordered with a credit card which I haven't for months.
Within four hours of placing my order, I received a FRAUD alert notification from my credit card company. There had been three fraudulent purchases totaling almost $1k at a Vons in Bakersfield, CA (I live on the east coast).
Overview of SalonSavings complaint handling
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SalonSavings contacts
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SalonSavings phone numbers+1 (866) 376-0506+1 (866) 376-0506Click up if you have successfully reached SalonSavings by calling +1 (866) 376-0506 phone number 0 0 users reported that they have successfully reached SalonSavings by calling +1 (866) 376-0506 phone number Click down if you have UNsuccessfully reached SalonSavings by calling +1 (866) 376-0506 phone number 0 0 users reported that they have UNsuccessfully reached SalonSavings by calling +1 (866) 376-0506 phone number
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SalonSavings emailscustomerservice@salonsavings.com100%Confidence score: 100%Support
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SalonSavings address100 Adams Boulevard, Farmingdale, New York, 11735, United States
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SalonSavings social media
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I found them through google search and ordered a Chi product which I regret. I can no longer access their web site, I have no way of reaching them to ask about the product I ordered. Something doesn't feel right.
Bought biosilk treatment at a great price. However, it's fake product. It's some fake watery alcohol.
Horrible experience, please do not order anything from them. Bad customer service, they charged 15% restocking fee, for what I don’t know. They also charged the S&H. Would not recommend this merchant to anyone.
They charge your card, THEN a few days later they tell you that the items you ordered are out of stock... They tell you that they have credited the card but they don't! Their Customer Service is Horrendous! They are nasty and rude, and NOT worth the pain... AVOID!
Horrible website, bad customer service, never received my items. I will never do business with them again.