Frigidaire
Reviews and Complaints

Mid November stove had flames shooting out of the control knob. Tech came out said stove may be irreparable. We have heard nothing since! Three weeks during the holiday season without a stove is unreasonable! Every call to check on what is happening is met with the same pat response, "the photos have not been reviewed yet". The claim number is [protected] - this should be a no brainer! We had to purchase a cook top so my mother could cook something. We should be reimbursed for that cook top! The original tech told us 3 days we would hear from Electrolux/Frigidaire and other than our calls in to them we have heard nothing.

bought a new Frigidaire refrigerator from a company that went out of business a few months later (hh Gregg). Within 6 months, we experienced multiple problems (doors would not stay shut, shelves breaking loose from brackets, icemaker malfunctioning). Called Frigidaire just prior to manufacturer warranty expiration; they scheduled a service call from a local repair shop. I stayed home from work to meet them, but they did not show up. It took over 2 weeks for them to find a different local repair shop. Missed work again to meet them; they couldn't fix it without replacement parts. 3rd service call (more missed work), discovered Frigidaire sent defective repair parts! 4th service call (more missed work), they finally gave up and said the appliance was a manufacturer defect and unrepairable. By this time, the manufacturer warranty had expired, so Frigidaire/Electrolux refused to cover the replacement cost! Same problem it took them weeks to conclude was not repairable. Their incompetence led to the delays past the warranty period. Finally offered to give me a replacement unit if I agreed to pay a $325 shipping and handling charge! Even I agreed to that, they would not guarantee that the new unit would be free of defects. Said I would have to rely on their standard limited warranty for repairs to the second unit. I refused and demanded a full refund, but they wouldn't budge. They even refused to pay the bill for the multiple service calls to try and repair the first piece of junk, until I threatened legal action. Their customer service was beyond terrible. They lied repeatedly and could not communicate within their own company. They did not care about me or my concerns. I will NEVER buy another product from that unethical company!

We received this fridge when purchasing a house with new appliances. After having moved in we found the fridge was not working on "day 1". It was a new fridge never used but because the process of purchasing and moving in was so long it could not be returned to the store.

We called Frigidaire about how the fridge was not cooling and was new. It was under warranty and they said they'd have it repaired. I argued for a new fridge as no one would want to repair a new fridge right away. They would not replace it and forced us to have it repaired.

Fast forward and the fridge is not even 4 years old yet and starts having the SAME PROBLEM. It's now outside warranty and needs it's SECOND repair. Called Frigidaire and they said they WOULD NOT cover parts and labor to repair the unit.

They try and make ME the bad guy by stating it's outside of warranty so I shouldn't expect it to be repaired even under outstanding circumstances. I've worked with other companies in the past outside of warranty on issues and have been taken care of no problem.

Through it all they made ME feel like the bad guy. They state it's outside of warranty and make me feel as though I shouldn't expect it to be repaired even under outstanding circumstances. They also make multiple references to how I did not purchase an extended warranty. Anyone would expect to NOT need to have a fridge repaired twice in 4 years.

In this case the customer is wrong and bad. They do not stand by their products and do not take care of their customers.

I called almost 2 weeks about a really strong chemical smell that's blowing in my refrigerator and freezer! It's in my food and making my family feel very sick! We replaced all the food twice and again must throw it away! Your technicians sent said there was no way to fix the Freon leak that he said smells like nail polish remover and it's very strong! He said there's nothing his company or anyone can do to fix it because the smell is so strong and it's embedded into the plastic that it would have to be replaced! I called and called and your customer service said they needed a report which they obtained! Now I call and call and they said they need to physically speak to the technician that came! Every time a different story! We are severely sick from it stomach headaches etc nausea vomiting! Can not use the refrigerator or open it! My hub is blind do to a work injury so I have no one to throw this thing out of here! I was told they rescheduled the same company to come again to confirm the smell and call then the company did not show up and left a message that there was no need for them to come out again that they submitted the info needed and requested to Frigidaire! Now I called again to let you know and spoke to a higher authority named Bracey! He said he was contacting another company to come that said they will not fix from leak but can confirm the smell! He said he couldn't get in contact with the companies either of them to send that he would contact me by the end of the business day! That was Tuesday! No call no appts no replacement plus I again called Hsy Buelvas repair specialist that came for the report verbally from you at Galaco appliance service ! No call back from anyone! I'm left with no choice! Here is my contact info! Danielle Aponte [protected] or [protected] please please help my family .. my 2 year cries about his stomach for over a week! I have no money for more food until November!

I purchased a refrigerator brand new July 12, 2018, August 9, 2018 I was back at ABC Warehouse attempting to exchange item when I was told I had to allow item to be serviced. Called Frigidaire customer service they have had 3 technicians come out the lasted being today. Technician left my home not knowing what is wrong with item not working. Called customer service I was told I have to wait two business days for the technician to decide what is wrong with my appliance. Mean while I do not have a working appliance which is necessary to sustain life. And neither the store I purchased the appliance from or the company that has made the appliance has offered to reimburse myself for the money I lost in groceries, or the money I have to spend daily on fast food. I was told to report it to my home owners insurance of which it will cost me at renewal of my insurance because I had a claim. I have been more than 90 days with out a working refrigerator.

I am beyond frustrated with my Frigidaire appliances! I bought a fridge, range, and dishwasher 3 years ago. Initially, I liked them and recommended them to my aunt and cousin who both purchased the same appliances. The dishwasher leaves a film, the finish soap dispenser only opens half of the time, and we get a error code most loads... the fridge has had broken shelves which I have needed to replace. The most FRUSTRATING part is my slide in range. The store I purchased them at told me to use a good stainless steel cleaner to clean them. I have recently learned that you can only use soap and water to clean your stainless steel?!?! My family members were told the same thing about cleaning. That is unheard of! Your reps need to be educated on cleaning practices if your appliances are so cheap they peel! My stainless panel where my dials are has peeled so bad it looks terrible. The first customer service rep I spoke to said the company would replace them. Weeks went by and nothing happened so I called again. The second two who were both managers (I can provide names) said that it is cosmetic and the company does not stand behind the product and the part is $331 to replace and I would need a tech to install which is another $200! I am so upset and it just continues to peel... I think the company should stand behind their product and replace my panel. I will tell everyone I know to never purchase Frididaire appliances again if I do not get help from the company. This is ridiculous and my kitchen looks horrible because of this product. I would love to speak to the CEO of Frididaire about their customer service reps who are less than helpful and your crappy appliances! Please contact me if you would be willing to help. Here is a picture of my $1500 range...

October 23, 2015, the defroster timer stuck, 1 day out of warranty. Repairman replaced it. On the spot bought extended warranty.
No problems until several power surges (repairman thinks) caused to defroster to reset several times. The repairman did not express this to Frigidaire warranty people, what he had told me. Repair man did not bring any tools except a small computer, just plug unit back in and stated freezer was running. Was here about 10 to 15 minutes. Stated the unit was full of insects and smelled, could never be used again. We had already taken about 2, 000 dollars of food to landfill, of course he said unit was unplug. We had nothing to put in the foul smell unit. Never will buy a Frigidaire or Electrolux in our lifetime.

Sept. 19, 2018, gas range installed by technician, everything but top broiler lights up, and as a result technician will not certify installation for non-functional gas appliance. 'the brick' can't/won't do anything for a week or two. the only warranty technician is up to his eyeballs in work. if this is the quality of frigidaire products and service we will demand our money back and be ever so happy to tell others of our satisfaction with our experience. don't you people test your products before letting them out the factory door ? so what do I cook on for two (or more) weeks ? what if you bought a brand new truck and it conked-out 5 minutes after being bought and service/warranty/dealer said to you, " well, we will get on this in few weeks (maybe) and until then walk or take the bus ?
no one seems to have parts in thunder bay for this range either, except by ordering, from somewhere. pretty shoddy experience for the price paid for this product. More experiences like this by more people, and judging by the internet complaints about the company/products/service, you may not be in business much longer with so many bad reviews. PLEASE DO SOMETHING AND HELP. THANK-YOU.

Having purchased an unfurnished home 8 years ago, we needed to find a new refrigerator/freezer, range, and microwave.

The deal we found on a trio of Frigidaire ‘Gallery' appliances, at a major home improvement box store, seemed too good to be true. A year after our ‘investment', we realized the deal WAS too good to be true.

I kick myself in the [censored], now, every time I interact with one of these cheap pieces of crap!

The range is a tinny box. The storage drawer doesn't hold much more than the griddle and a couple of baking trays. The oven racks are tipsy, and L-O-U-D, everytime the oven door is opened. The oven burner ignites with a WOOF...every time.

The microwave's door handle came loose with infrequent and light use, as the lower mounting screw pulled completely through the brittle plastic, and out the over-sized mounting hole.

And, the refrigerator/freezer?! OMG!
The water dispenser hose is mounted at an angle. The ‘Cubed' ice comes out ‘Crushed' more times than not. The drip tray is so shallow, any water misdirected by the mal-mounted water dispenser hose is immediately splashed onto any unsuspecting user, and/or the floor. The shelves/baskets in the freezer mount so flimsily that any lateral movement results in the shelf, and its contents, falling free to the shelf/basket below. The bottom well of the freezer constantly fills with water from a terrible design flaw with the condensation hose. The water then freezes, filling the well which results in subsequent water flowing over the ice, seeping through the door seal...ruining any non-masonry floor one might have. You should see our, otherwise pristine, bamboo floor. We're constantly placing/replacing (prying, is more the appropriate word) towels in the well to try to absorb the water. But...go on vacation for more than a week, or two? Disaster.

All-in-all? I wish I'd have known, then, what I know, now.

DON'T WASTE YOUR MONEY!

ps: How happy am I that we didn't need a dishwasher!

Purchased new Frigidaire refrigerator from Lowes in Ormond Beach, FL on May 5, 2017
Defective Liner noticed in December 2017 Noticed a tear in the liner at bottom of refrigerator on main base where the door shelves perhaps were cutting in to when closing. Service tech came out under warranty and Taped it... then again on December 21 another crack appeared and they came and Taped that one as well. It is now September 2018 and there is another one! Several inches long. Frigidaire tells me. when I paid for my extended warranty, I didn't pay the sales tax. What?! You have to pay that separately? You don`t collect it at the same time? So I pay it and then call them back a week later to check on status and now they say lady in back office did it wrong... gave me a 1 day warranty on accident and to call them back again in 3 days. I requested a New refrigerator and not a third tape repair in which I was told no. I am seriously considering hiring an attorney to handle this for me. I have owned refrigerators for over 50 years, also worked in an appliance store for several years. This is a Defective Product! I would like to return this item and receive a refund...

Original Service Order # [protected]
Serial # 4A64516114

Angry, Disappointed and feel ripped off. We paid about $1, 000.00 for this product.
Dianna Davis
Unacceptable...

I bought a Frigidaire under the counter wine refrigerator in July 2017. Last night I opened the refrigerator from the top horizontal handle. The right side of the handle popped off causing the left part of the handle to rotate clockwise slicing my hand open. I went to the emergency room and received 5 stitches! The edge that sliced open my hand is incredibly sharp and dangerous. This appliance is a danger to all those who have it in their home.

My fridge freezer isn't even 2 years old the compressor has broken I spent over 500$$ in repairs and it has t helped Frigidaire has not helped me one bit other ppl have had similar issues w same model and company they are taking advantage of the working class people !
My model number is ffhb2740ps6a
This was purchased January 2016 it's basiclaly brand new it shouldn't brake down so quickly and Frigidaire did nothing to help

We bought this fridge from Home Depot at the end of July on my husband, John Buckley's Home Depot credit card. (see below for Home Depot order number, and fridge serial number and model number) We paid $698.40 for it. It was delivered in early August. My husband was in the middle of renovating the kitchen, so did not plug it in right away. We now have it up and running but having a problem with the amount of noise it makes. It's so loud, we can hear it with our bedroom door closed. I have had a few fridges in my life but never experienced anything like this. This is not normal or acceptable, and we should not have to live with it. I spoke with a representative of your company and explained the problem, to which she responded that if a service person comes and does not hear the noise I will be charged for that appointment. The noise is intermittent (when the motor runs), so may or may not happen when he's here. What are we supposed to do ? How can we remedy this situation? I spoke with 2 people at Home Depot in the last hour, and 2 at Electrolux. No one seems willing to take responsibility for the problem.
We would like you to honor the warranty policy that came with our purchase.
We would like to return this fridge.
We are willing to buy another fridge, perhaps even an upgrade.

Please contact us as soon as possible to resolve this issue.

Thanking you in advance,

John Buckley and Veronique Rignault [protected] or [protected]@gmail.com

Home Depot order #H2683-48852
Serial number: 4A82402110
Model: FFTR2021TS1

This is an ongoing prolem since April of this year. At that time we started having problems with the ice maker. I called and they was to find some one in the Walkerville michigan area to come and fix it. No one in our area to work on them.next they were to replace the unit. Ater 3 or 4 weeks they deliver one and it was damaged. After 3 refrigerators that all came damaged I began to get suspicious. The people at the help center are not helpful and i ask to speak to a supervisor. I though she was really helping but I was wrong. I tried to tell her that your delivery people were damaging it after they found out they had to bring it up 4 steps and take the doors off to get it in. Last thursday they were to deliver the 4th refrigerator at came at 8:30 in the evening. When they got here I went out and ask if they brought me a good one this time. Oh yes they said. When they lowered it out of the truck everything looked good. They ask to see where it went. I showed them through garage up 4 steps to kitchen. They pulled out the refrigerator to unplug it and shut off water. I was on the other side waitng and they were gone. I went out to the truck and they were both standing by the new one talking and looking back at me. I went out and all of the sudden 2 poke holes on the handles and all scratched. This was done on purpose i feel just like the others because they did not want to work. Each of these times i have to reload my refrigerator and push it back in. My name is Robert Falnery. 6900 n 168th ave. Walkerville mi. 49459. Phone is [protected]. We had a house fire and lost everything. We purchased this home from Freemont homes in freemont mi. This is the refrigerator that came with the home. I know you have all that information on your computer along with the fact they gave us a 6 month extension on warranty because this has taken so long. Now the ice maker will not work and leaks on the floor. I have contacted Scott at Fremont homes about this. I will hope that whoever reads this will take care of this issue imediatly. A very dissatisfied person. This is all un called for. Robert Flanery.

We bought a Frigidaire fridge, Stove and Dishwasher in 2016 at Lowes. After 6 months the fridge stopped working and needed a compressor and it was fixed. Two weeks ago the ice maker quit working and we had it fixed. Now this past week the fridge stopped cooling again! We called the 800 number and he said that it will be very expensive for parts and labor to fix it and plus no one could come out to fix it until August 30! I will never EVER buy another Frigidaire appliance again! Very UNHAPPY! I would like to be request a refund for the fridge. This fridge should last manys years not two years.

Karen Pearson
PO Box 494
Pender, NE. 68047

Model # FPGH3077RFC, Serial # AF65202501, Stainless steal gas stove rust spots all over after less then a year. Called customer service, made me want to commit suicide, useless, sent e-mail, answer must be coming by pony express, your company has a whole lot to learn about customer service and building reliable products. Last one I buy with your name(s) on it.

My Order # [protected]
Yesterday morning I cancelled my order with Fahima, a cashier in JC Penney Thousand Oaks Store, California.
Because they failed to deliver the Frigidaire refrigerator to my condo at 7:30-10:30 am as promised. Then their delivery to be delayed for one week. My tenant could not wait simply.

1) I requested for a cancellation number for my record or proof, but they said they don't even have such a thing.
2) Immediately I requested to give credit to my Visa Card account, but they refused to do so. They said I have to wait for 7-10 business day. Why?

This is one of the most miserable shopping experience in my life. I just want you to know what is going on to the innocent consumer.

Steve Lee, an unhappy consumer
cell: 818.292.5018
email address: [protected]@gmail.com

Refrigerator is under warranty and stopped cooling in mid-August. Additionally, a puddle of water was easily visible at the back of the refrigerator unit. Customer called contracted service provider Qdexcyma Technologies at 50 Duncan Drive in North Andover MA at telephone number [protected]. On Thursday, August 16th technician conducted a service call. The field service report stated that he removed ice build-up and dust. The unit still did not cool. The next day, Friday, August 17th, customer called Qdexcyma and informed them that the unit was still not working. Customer was told she would schedule an appointment with the technician. On Monday, August 20th customer called Qdexcyma at 10:15 am and was on hold for 30 minutes and then had to end call as he had a doctor's appointment. Customer called back at 12:48 pm that day and was told that the technician would call me to schedule an appointment. Two days later, Wednesday, August 23nd as of 3 pm customer had received no call from the technician or Qdexcyma. At this point, we have lost food, money and patience and the desired outcome to this complaint is a refund for the full cost of the appliance and delivery, which was $704.

Purchased 10/23/2017. Model # FPBS2777RFD serial # 4A73004245 client # [protected].July 17-18 repair came called Electrolux was told to replace 6 parts due to veggie tray freezing my vegetables. Also ice in back of bottom freezer. On 7-31 parts were replace. I had to unload all my food both in top and bottom freezer and turn unit off to defrost for 24 hours prior. Last week noticed it was doing the same thing except worse. Called electrolux and they sent the repairman back today, 8-23-18. He called service department and was told to replace all parts once again! This meaning I had to unload, store, and reload this unit. I called Electrolux and told them I wanted a replacement unit or a refund, I was then sent to your escalation department. Spoke to corporate supervisor and was told unit would have to have new parts installed again. And only when unit was deemed unrepairable could a possible replacement for the unit be done. Was offered an additional 6 months warranty. I am so aggravated about this whole process because this is the second Frigidaire refrigerator I have purchased with problems. I had to replace the last one with this unit in order to gain part of my money for the previous one back due to not finding the big hole in the back of it until it was a month out of warranty. I feel like I was coerced into buying this unit to start with! I want a full refund so I can purchase a brand I want or a new unit!

Purchased new fridge in June 2012 for a second home. Used it 2.5 months out of the year, unplugged rest of the year.

Last week fridge was overheating. Waited one week for repair to come out. Was told it needed a new Bi-metal defrost thermostat. Will take 7-10 days for it to arrive, which means no fridge for another 7-10 days which is very difficult in this hot/humid NE weather.

Needed to speak with manager who told me basically too bad we can't help you cause you didn't purchase the warranty or extended warranty. Best she could do would give us 30% of the part which would save me all of $3.00 and the part was back ordered and would not arrive until August 31 and would then take 7-10 business days to ship. If I wanted expedited shipping, I would have to pay. Mgr kept telling me we should buy the extended warranty and that is why they offer their 30%.
I now need to call back the appliance center, pay their price, which is double, along with all the service and labor costs for a total of $300 for a fridge that was used literally 1 year while the rest of the time is was unplugged and not used.

I asked if they could at least pay the labor and service fees, and they basically told me they would never do that and they could offer me the 30% off the part.

I am not even going to get into the rust on both runners of the freezer. don't have money to pay for that in addition to the refrigerator.