Frigidaire / Dishwasher — very bad product quality!
Our Frigidaire dishwasher model PLD3460RDC1 (that was purchased new in November, 2005) has broken again for the 4TH TIME! I contacted the customer service center this morning and am thoroughly disgusted at the service I received. THREE different repair companies have replaced the computer and control pad in this dishwasher. Frigidaire refuses to accept that this appliance is a LEMON and wants a service person to come into my home AGAIN to "diagnose the problem." (Although the SAME PROBLEM has occurred.
THREE times prior to THIS and the SAME PARTS were needed EACH TIME to make the repairs). Frigidaire also refuses to send any parts ahead of time so that they can be here waiting when the service person arrives. The last time the dishwasher needed to be repaired it took over a month. (A service call was placed on 10/9 and the dishwasher was TEMPORARILY repaired on 11/7). The customer service rep that I spoke to today also mentioned that I might want to purchase an extended service agreement after the dishwasher is repaired THIS time! Is she kidding? The customer service rep also refused to provide me with a mailing address to send a letter of complaint. She stated that I needed to go to the Frigidaire website. What is customers don't have e-mail? She again REFUSED to provide a mailing address. I cannot believe that Frigidaire has adopted this type of customer service and REFUSES to replace a dishwasher after FOUR failures with the SAME PARTS! The dishwasher clearly has manufacturing defects! I will NEVER purchase another Frigidaire appliance nor will I EVER recommend them to any friend or family member. Frigidaire's motto is that their appliances are "Built for Generations." They might want to rethink that!