Frigidaire – Page 46

The Frigidaire model FGHD2465 keeps repeating the wash cycle - drains and refills over and over again no matter what cycle is chosen

hey chris polk my name is greg johnson . i manage a property with 72 new home witch all have fdb520rhs2 frigidaire dishwasher's all 2yrs old . in witch im constantly replacing boards . my replacement parts place is bellpart supply in indiana. i live in lebanon indiana. is there any recalls on these dishwasher? because of the steam problems to the control boards?

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

I am going to get on here and complain about how the new "Professional Series" dishwasher does anything but clean dishes/flatware. This is just a joke on how badly it cleans--a 93 minute cycle and it seems as though this machine is years' old (2 mos ownership). My eight-year-old, rusting prongs Sears did a better job than this piece of work. I have written two complaints and met with nothing but a thank you for writing and they'll be turning this over to their design department! In reading several of the comments made, I have come to the conclusion that Frigidaire (Electrolux) is not interested in any kind of customer service, but instead tries to woo the customer with what they think is customer empathy, but it comes off as just too bad and better luck next time. There is definitely not going to be another next time for any Frigidaire appliance for me. I might add that I have a Frididaire gas range with burners that are quite erratic and don't always come on, plus the grates have bubbled as if they're not capable of high heat? What's with this company?

We too purchased this model in april 2005 and by september of that year the circuit board and control pad needed to be replaced. It worked for two years with limited fuctions and we eventually had to have the circuit board replaced once more this summer. Worked for another 4 months and it is now not working again. Another service call and we're told another control pad and circuit board are required. I am very dissapointed in this product and it has not met our expectation in terms of lifespan.

WOW! I am with you on the dishwasher! What a disaster!

Been down the same road with the control panel that has mulitple personalities! Somedays it will work, the next day it will remain stuckl in one particular wash cycle and WILL NOT allow you to select a different cycle or even cancel the cycle! Our board has been replaced 3 times by our home warranty company for a $60 fee each time they come out post 30 days---of course, the dishwahser is fine for 30 days and day 31 I have to call it in to be rapired, wait for an answer, schedule the appointment, and have it "fixed" again. The warranty company claims if it is reapirable, it is not replaceable!

I never heard the water part of that before so that was interesting to learn that the moisture from the dishwasher creates the problem with the digital computer board.
I am DONE with this dishwasher! Wont repeat on it! Buying an AMANA---great rep, great warranties, prices! And canceling our home warranty contract. ;0) Ahhh, relief!

I would like to update my posting about my dishwasher and microwave. As a result of my posted complaint I was contacted by Chris Polk from Electrolux and Electrolux sent out a repair technician in an amazing 24 hours! The motor was bad and something to do with the water level was faulty. Chris gave me a choice, electrolux would repair my dishwasher free of charge or give me 70% off a new dishwasher. We chose a new one because I felt that this could happen again with the particular model we had. The new dishwasher is unbelievably quiet. As for my microwave after arguing with Lowes warranty service for 3 weeks they finally gave us our money back. I will not recomend Lowes they are a big hassel. Electrolux and Chris Polk on the other hand were wonderful, and polite.
Thankyou Chris and Electrolux for standing behind your Frigidaire line when most companies could have cared less!
Thankyou Complaintsboard.com for helping this issue get noticed and resolved!

Okay, well lets start with our dishwasher. First it is so loud that we can hear it outside with all the doors and windows closed. We have had a repair tech out who said this is a common problem but that even though we bought the Quiet pro model it is suppose to be this loud! ridiculous! The washer arm fell of mid cycle easy fix but it still cost 30.00 to replace a part that barely lasted a year.

Next we spent 1500.00 on a range that lasted only 13 months, conveinantly, 2 of the burners stopped working after the 12 month warranty ended. Thank God we bought the extended plan even with that it took Lowes 4 months to fix the problem because the pieces that needed to be removed to fix the original problem were so cheaply made that they broke when the repairman was removing them.

Finally, our Microwave, blue flame shot out of the control unit and when the repair man came to fix it he found 2 other manufacture defects 2 failed spot welds on the door hinge a a sheared off screw in the vent.

This is so frustrating we spent thousands of dollars on new appliances and my old ones worked better!

I guess this is what I get for wanting a new kitchen with more modern appliances! So I say to any one who reads this First don't buy Frigidaire and second Don't buy your appliances from Lowes they don't stand behind what they sell! We are currently arguing with them about the microwave they say its not covered under the four year extended warranty we purchased, go figure? What exactly does it cover?

We have had a very similar experience with the same dishwasher. We too have had to have the dishwasher repaired 4 times and this week we will have our 5th repair within a 10-month period. It appears as though the control panel goes bad when it comes in contact with moisture. We were informed that eventually we should get a part that has been improved to correct for this problem but, so far, no such luck. Each time we need a repair, we go through the same period of 3-4 weeks during which the dishwasher is not usable and then a very brief period during which the dishwasher works (that is until it gets wet). It seems as though we are stuck in a terrible cycle. We were told by a Frigidaire representative that Frigidaire will not replace the unit unless the repair technician determines that the dishwasher is deemed to be not repairable. The problem with this approach is that there is an obvious conflict of interest. The repair technician is being compensated for each visit, so what incentive does the repair technician have to deem the dishwasher not repairable? Doing so would only cause the repair technician to lose business. This sequence of events is all very surprising to us because we were under the impression that Frigidaire was attempting to make improvements in both product quality and customer service. Hopefully the 5th repair will be a charm...

I will never purchase anything else from Frigidaire. My husband purchased me a front load washer and dryer in feb.2007 less than three months later the dryer caught on fire. They refused to replace it one of the managers even had the nerve to tell me I put the drier on fire. The staff was very rude and I will never purchase anything else...

I fully agree with you. These guys are cheaters to the core. If not the company then their sales and after sales support team is a big loser.

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

How old was the machine and how long was the warranty?

you have not told what was the problem?

should i buy electrolex split ac or voltas window ac both are near abt same rate of 1.5 tonns

Dear Mr. Ravi,

I have had a similar experience with Hitachi Quadricool 1 ton window ac. Please bear in mind that Electrolux is a good brand still as I have seen it in a friend's office. He uses it 10 hrs+. I am still thinking of buying an electrolux 1 ton split for home.

Many dealers dont care a damn once your payment is made. Most ACs come damaged due to poor logistics. My experience with Hitachi is the same. The call center at Hitachi is pathetic. I wished they change my new AC with other piece, but they would not. Atlast I have to bear with the damaged piece which I got from my dealer at Malad, Mumbai. It somehow works now, but nothing great to the 5000 Rs. Premium price I paid for buying a Quadricool AC. Finally the korean brands seem to be better choice than AMTREX HITACHI in todays market.

Prabhu.

Note that GM sold the Frigidaire division over twenty years ago. The old GM built machines were bulletproof (I have some coin operated ones in an apartment that were bought in the 60s.). I don't know who makes the new ones.