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there are lot better sites - biggest is not best
I had a project that was transferred from vWorker to Freelancer without any notice. So I hae to re-leaen a new website - frustrating as this was my first project with vWorker. Fortunately I had escrowed money with vWorker, the coder did a great job and I then decided to put up a new (but similar project) on Freelancer. I paid $17 for various priviledges up front. I had only 5 bids for the new project none of whom had addressed to project details and none had the expereience.This compared to 16 who bid on vWorker all with experience. I invited my earlier worker to price the job, which he did but I could not then award the project as the site kept telling me it was not my project.
After 3 emails to support all I got were platitiudes. As I could not access my project to award it to my worker we went through a second site and the project is now underway (using Guru.com). I am still waiting for my money back and a response addressing the issue.
Farcical experience, website operation and support that will lose the Buyers and Coders that used to work with vWorker. There are lot better sites - biggest is not best!
freelancer.com system failure, already paid for the project, they reversed the payment
I have been paid for a project at freelancer.com
Client selected me for asp.net application job total job price was $272.
Job had completed and I get paid by the client full payment.
But After few days later, when I log in to my account then see that they have Freelancer reversed all the money in my account to them.
Why they reversed my payment, This is clearly a fraud activity, I'm open to provide all the details, want to spread the Failed System Freelancer.com to whole, avoid freelancer as much as you can.
I want FBI to take action against Freelancer.com
Thanks
@cryingfreelancer777. Hello. This is Max from Freelancer.com. I came across your post here and we apologize if this has happened to you. Please send your username to max@freelancer.com and we'll look into your concerns and help you resolve them. Thank you and we hope to hear from you soon.
Hey max, your email seems no longer part of freelancer.com domain
be aware and don't ever use them
They allow you to signup, deposit funds and to do work, as soon as you try to remove funds from your account, they limit your account and say they are holding the funds until identity proof is given, I gave all the proof they asked for and they told me that they will deposit my funds back into "the employers account" who I worked for and got the money from in the first place, whose account is coincidentally limited also, meaning that I then have to wait for them to sort their account till I can get my money, this is ridiculous, they prevent you from getting your own money and should be investigated, they have no phone number on their website to contact them. They are collecting copy's of passports and utility bills as identity proof, Please do something about this website they are thieves, stealing and withholding peoples funds purposely and making it impossible to release your funds. Freelancer, Scam, Scam, Scam, be aware and don't ever use them!
YOU ALL MAKING STORY, YOU DONT HELP, MY MONEY STUCKED ON MY ACCOUNT PLUS HAD A DISPUTE NEALY 1 MONTH BUT NO RESULT...PLEASE DO NOT TYPE HERE AS IF YOU HELP PEOPLE...I AM SO REGRET THAT I REGISTER YOUR SITE AND GOT VERY LOW VALUE BY YOU PLUS MY MONEY...
Hi Wariozze, I'm Valerie Scott from Freelancer.com. I understand you're having some billing concerns and would be able to assist you. If you want, you may send to me your username so I can help in fixing your problems as soon as possible. I hope to hear from you soon. Kind regards, Valerie
Totaly agree.
took my hard earned $190
Hi, My user name at freelancer.com is midget. I recently won a contest, its my first job on freelancer.com, I won and buyer paid me, but freelancer.com is not paying my money saying that contest holder is not verified. WTF, why the hell you allow him to post a job if he is not verified and the contest holder is introduced to me by freelancer.com so who is responsible for my lost money.
This was my first and worse experience in doing online job. I will complaint freelancer.com to ACCC. Freelancer.com is full of crooks, they are money hungry people and every one should avoid this site.
here is link to my won contest.
https://www.freelancer.com/contest/Business-Card-Design-for-Dr-Charles-11461.html
The complaint has been investigated and resolved to the customer’s satisfaction.
You can help others make similar complaints by defining what the ACCC is. I googled it and found a lot of irrelevant organizations.
I will not recommending any freelancer for this site
I was working in Freelancer.com last 6 years.Last 6 month I saw their payment section is very worse.They have no protection for provider.What they do with buyer no idea.But many time I loose my money.I did work then get paid.After few days my money vanish.Freelancer saying buyer has account issue or they do something.So my money gone.I did work not get payment and freelancer get his commission.So where is protection.2nd ly most time if you go to dispute they 99% help buyer to win.
It is now very very bad site taking money from all.I am trying to leave this site and enter in elance.
I will not recommending any freelancer for this site.Even they don't have any phone no.They took my few money.
you are right they are cheater
online job scam
Report freelancer.com here:
https://www.scamwatch.gov.au/content/index.phtml/itemId/694011
This is official Australian website.
Report freelancer.com here:
https://www.scamwatch.gov.au/content/index.phtml/itemId/694011
This is official Australian website.
here is details you need to fill the farm
company name : Freelancer Technology Pty Limited
address : Suite 501, 35 Lime Street, Sydney, NSW 2000, AU
phone : +61.[protected], Fax: +61.[protected]
owner : Matt Barrie
stay away from freelancer.com, you'll find yourself mired in a nightmare
There's just two things wrong with freelancer.com. First, the front end of their accounting process is a bewildering maze of tabs and subtabs. Good luck figuring out what you actually paid for - they take the money out of your account as soon as you award a bid. Secondly, every freelancer I hired used their lack of English to weasel out of finishing their projects and there's no recourse to argue the fact. Stay away from freelancer.com, you'll find yourself mired in a nightmare.
I haven't been log in freelancer account for months, but they suddenly ungraded my account to paid account and charge me automatically for Some service I hadn't done, then i came to live chat with them, they said to refund me, but never did, and i asked to close my account, but they didn't, what a trash
they are simply fraud
Not to work on this. They will keep your money and will waist your hard time.
One of my contractor buy a my service on freelance market. He bought the service and after the work complete he released the mile stone amount.
When i tried to withdraw it site told me status pending for 15 days, after 15 days nothing happen and no mail i got, i tried again and for my shock when i get nothing in a week.
I wrote to them them that why are you not releasing the money, they replied that you contractor is suspicious.
When i asked if you know that he is a fraud why you allow him to purchase and why you took his money, and if you got the money pay it to me. They replied they has they write as per their terms.
Suggested me to contact the contractor and asked him to solve his issue with freelancer.com
Never use this site, they are simply fraud.
I went through the same agony with these thieves. How can they hold up funds for 15 days and only let us know on the due date (the day they committed the transfer will be done) that I have to go through a verification process? After providing all the information, they again say that they need more info about the relationship with the buyer. Anything I wrote (I wrote 3 times), they would come back for more info. I can only provide so much information about anyone I do business with. I wouldn't bother who introduced him to freelancer.com or what he has done with freelancer.com. All I am worried about is doing business and getting my money for the services offered.
I hope authorities take note of this and take legal action against this organization
what kind of crooks are these
They've charged my credit card 10 times for over $400 on a $300 project. I've contacted them more than 5 times to fix the issue but all they could tell me is 'we can't resolve your issue until you validate your account.' To validate the account, I have to provide them with another credit card, paypal or bank account information. Furthermore, when I asked them to remove my account because I am tired of dealing with these con-artists, they told me they will not delete my account until I validate my account. What kind of crooks are these?
freelancer.com stole 5,000 from me
First of all freelancer.com has no phone number that is hint number 1 not to use them. They also have horrible customer service. Today i just found out that they tried chargeing my credit card 5, 118.01 i have no idea why and they dont even care. Plus they gave a freelancer 100.00 on top of it today claiming it was over a project he did and he didnt even do anyhting for me for that project. This company is the worst freelance company in the world. I own a freelance company so we do allot of sales and they limited my account and gave them all my personal info to have them activate my account now i have to cancel my bank account and get a new social and now report them to the bbb this whole company screwed up. I hope they close down. Someone in there verification department basically is trying to steal my identity.
The complaint has been investigated and resolved to the customer’s satisfaction.
freelancer needs to be more secure
stay away from this website
Terrible - Matt Barrie cannot know what is going on ! He cannot know about all the fake IDs and fake emails and proxy servers that are being used on his site - he claims to be up there with the likes of Richard Branson - well he needs to emulate Sir Richard and get back in control of his Freelancer.com website before his staff ruins it for him!
no support for members
I recently won a dispute on Freelancer.com. The freelancer who lost the dispute is now targeting me by posting fake projects which I am awarded and then the client vanishes - not only have I paid a commission to freelancer.com at the outset of the project (which they refuse to refund!), the fake clients who use proxy servers to pretend they are in other countries other than Asia - then leave me negative feedback in an attempt to ruin my reputation.
When I asked for support from Freelancer.com - they said there was NOTHING they could do! I contacted the Google Team and told them about the fake IDs on Gmail and they were very supportive.
Freelancer.com - you need to wake up and look after the honest people who are registered on your site!
Hi Will;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.
Thanks
@Samplesafe. Hello.This is Max and I work for Freelancer.com. It is regrettable that this has happened to you. Please allow us to help you. Please send your username and freelancer that you dealt with to max@freelancer.com. We will look into your concerns . Thank you and we hope to hear from you soon.
The site is not very fair - I sent them this message:
"Until the matter is resolved I am hesitant to use your website because the environment you offer is NOT at all transparent and as such too dangerous."
this website uses fake contractors to do &work& for individuals such as myself
This website uses fake contractors to do "work" for individuals such as myself. When the work isn't completed they then try to hold your Paypal deposit ransom for you to pay them an additional "resolution fee" I put in a ticket and got this response.
"We regret to hear about the undesirable experience you had with this concern. However, that's really how the process works. An Arbitration fee is necessary for the dispute to progress.
The dispute will stay on it's present stage, if you don't want to pay the Arbitration fee for $ 5 USD.
Your understanding very much appreciated.
Let us know if you have other concerns."
Hi Grimees. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to help users with their concerns about the site and I came across your post here. I would like to assure you that Freelancer.com does not create fake accounts/contractors. We are not in the business of defrauding people of their money. We always encourage users to resolve disputes between themselves but we offer our Dispute Resolution Service as an alternative of last resort should the parties are unable to reach agreement.
I would like to help you. Please send you username to max@freelancer.com and I will assist you with your account concerns. Thank you and we hope to hear from you soon.
freelancer.com stole my money about 700$
This is the second time they reversed payment. They don't even notify me before payment reversed. I had to find out what made my balance negative. it's been 6 months after first payment reversal not even got a clue about what happend to the funds. first time 170$, second time 500$ . What a hell?
Strong advice: Freelancer.com is hell. It's better to get payments directly from employers or find another good site to work,
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi TD;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.
Thanks
Hi tdsolomons. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. It is unfortunate this has happened to you. I'd like to help. Please send an e-mail to support@freelancer.com or max@freelancer.com and we'll assist you with your account issues. Thank you and we hope to hear from you soon.
stay away from this one
Hi i were A well Established User on freelancer, Earned a lots of money & review But just 1 day My friend Has transfer the Money in user a/c he & me were not aware of it that this for paying bonus because we were a freelancer not employer, they made our a/c limited, even they block my friend's client a/c too, & made a reversal of $200, but just think they charged both of $15 For transferring the money, now think action was a mistake in view of freelancer but they charge us for this after that they asked me for some government issued id proofs & All, i submitted all the documents, & They Again Asked for different id proofs & again i submitted, but they said this is not of our standard, now what standard does they want - i submitted my pan card, voter id card, bank statement, driving license & all that was belonging to Gov.of india. now what extra standard they need the there is no customer service for verification dept. they just have a web potal & you need to upload the files, & They will send you the mail with no reply tag So you can not get back to them with any issue . after that they closed my a/c when i were having $1250 in my a/c now just think what i lost. after that when i tried to talk with support they said sorry we closed your a/c permanently & there is no procedure policy to open back an which is closed, & he gave me some rules number, which i accepted when i created that a/c
What A f----k - rule1- freelancer can terminate any a/c without any reason at anytime
rule2- when freelancer will close any a/c due to anything whatever money that will in our a/c they will took it from our a/c
it's all about a scam that freelancer make with user
i must appreciate this blog - for making sense of verify id & time of signup
if they were not having any direct transfer policy for freelancer o freelancer why did they enable it for us their system should ask why you want to transfer the money & they should verify it first,
When They Closed My A/c That Was having money Approx $250, That was earned By Me by a hard work, But they Closed My Account without giving my money
You Hungry Dogs That was the money -Earned By A very Hard Work, Not your father gave me that money - That you just Referred me for fu--ki--n rules & Closed My A/c.
I would like to tell my experience. is when a fake employer accepted all bids, and no response for the project. But freelancer charged fee deduction of the percentage from the project price., freelancer can charge fee.., but the employer should pay for the milestone. then we can pay the fee, but for fake employers, and dummy employer, we are getting burning our pockets with the fee.
I hope its a bit hard.. and suffering like this.
Hi Loushen. My name is Max and I work for Freelancer.com. It is unfortunate that this happened to you. Freelancer.com will only close accounts if the user has committed serious infractions. Be assured that Freelancer.com meticulously reviews all of the transactions and records before making this decision. If the closed account has funds in it, be assured that these will be returned to its funding source. I'd like to help. Please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll assist you. Thank you and we hope to hear from you soon.
Almost same story with me.
project details does show on search engines even though you paid to keep it private
On Sept 30th I contacted Freelancer.com support team to report that I pay for my project details to be hidden from search engines. But when I search my user name all my project detail comes up in the search engines. I ask them why, if am paying to keep my poset private? So I ask them to justify this I need to change my user name from my companies name and they said no. This isn't right I pay for something and freelancer did the opposite so anyone searching my company can see projects that I am working on or have worked on. Back in the days you could change your user name so it is possible. I have a good reputation on freelancer.com and have been a user of this site for six years now and I can't believe the customer service non help that I am receiving to justified this issue. I have even reach out to Alaister Low Director of Customer Experience, and he has yet to responded to me or even have someone else look into this matter. SO before you spend $10 to hide your project details from search engines, think again.
Still Haven't received a reply back from you yet Max @ Freelancer.com
Hi Max;
I sent you a email with the info you ask for since Oct 20th, and I haven't received a reply from you as of yet.
Thanks
Freelancer.com is a big lie and scam site which is non profitable!
damn Freelancer.com damn Scamers.
@AllAboutPrinciple. Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. I'd like to help you. Please send your username to max@freelancer.com and I will help you resolve your account issues. Thank you and we hope to hear from you soon.
Replied
this is actually the worst out of all the freelance sites
This is actually the worst out of all the freelance sites! They have a very very bad payment system set up where you put money in escrow/milestone until the the person is done with the project. The problem is, if the person never completes the project and never logs in to their profile again, you money will sit in escrow and it cannot be removed until the other person cancels the project! This means you have to file a dispute and then pay for arbitration if nothing happens after that. That on top of the fees you lose for posting and awarding a project are ridiculous. This website is a joke and basically a cash cow for the people who are running it because they make their money off fees and stupid $#*! like that! I $#*!ing hate this website and am in the process of bringing a lawsuit against them as we speak!
The complaint has been investigated and resolved to the customer's satisfaction.
This is Linus from Freelancer.com. I understand the issues you have experience through a freelancer on our site. So I can personally look into your issue, can I have your username? You can also send an email to our Support Team at support@freelancer.com and ask the ticket to be forwarded to me.
Thanks,
Linus C.
I am at Freelancer for last 5 years. Completed tens of project, and earned them a tons of money.
Last job was for $500 sum, where Freelancer immediately taken their fee of $45, and I did a job, and client just refuses to pay me.
I've contacted Freelancer stuff both on life chat, both on the ticket. Some said to me that all they can do is sent a mail to client to pay me. Some tells me if I have a proof that I did a job, I should send them. I did that (proof from skype that client agreed to pay me, and also a finished work), and nobody cared to even download that. They keep closing my tickets, like the matter is solved, and it's not.
This is the WORST support on any Freelancer site. Why they take fees if they can't protect me?
I am willing to join lawsuit with Biveide, he can just leave a contact here, and appart from lawsuit I am willing to start some sort of campaign to warn people about this site.
Best regards,
Bobi
The worst customer service as well.
i agree with the Biveide, freelancer.com is the one of the worst site for freelancers as well, if you need a job you have to invest 5% of money advance to freelancer.com with out worrying about employer will pay or not. if you are awarded 5000 USD project, you have to pay 250 USD to freelancer.com at beginning of job if employer cancels the project in next hours, you lost your 250 USD. it is a most stupid concept i never seen on other sites, please please please avoid using freelancer.com. I am a employer/Freelancer in freelancer.com with good reputation. if i get any project more then 1000 USD i will call my client to Elance. and Freelance.com introduced new fees extra 5% while you bid, the only good news is, this will be deduced once employer pays
Hi Biveide. It is unfortunate you feel this way about our site. It is possible to get your milestone payment back through our Dispute Resolution Service. You won't need to pay for the 1st stage of the arbitration. If the freelancer doesn't respond to the Dispute within 4 days, you'll get the milestone payment immediately. You will only need to pay the fee if your dispute goes into the final stages of the arbitration.
You can also get a project fee refund. You can file a ticket and ask for a project fee refund for the uncompleted project. Our Support Teams will work on the request and do their own investigation. Once they’ve established that the freelancer doesn't want to continue with the project, we will release the refund. We would really like to help. If you have other account concerns, please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll help you resolve them. Thank you and we hope to hear from you soon.
stay away from these thieves and liars
I have had really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account. I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment...
Read full review of Freelancer.com and 11 commentsstole my money
I am having really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account.
I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment from my client, I converted it into USD and tried to withdraw funds, I received email with due date of withdrawal and after 2 days the request vanished from their site. After making another request, the same thing happened after 2 days. I contacted the Liars, initially they said 'The client doesn't have phone verification' so the funds can be transferred. After telling them its not my job to get the phone verified. They sent me another email that my funds will be refunded soon. Then after 3 days I again asked for my payment they said "Funds won't be transferred, as we only pay for earnings not Deposited Funds" I got really upset. That its my MONEY which I transferred from Payoneer.com to Freelancer. The client also approved my disputed payment it got transferred to my account and now these Thieves aren't giving me my money. Even the FUNDS I got transferred which has nothing to do with this LIARS they are not giving it back...
I want JUSTICE...
LASTLY to all CUSTOMERS and FREELANCERS, DON'T USE THEIR SITE, THEY ARE THIEVES AND LIARS... instead work on VWORKER and ELANCE.
Just take a look at this image taken from my a/c, and check the withdrawal date... (the money which I haven't received).. it was 74$ and then I was told I will get $50 and then I am getting this in my Withdrawal request window...
Hey Max! My issue is still outstanding. I haven't got the 50$ moved to my account (and its day 5 today). I got an email from your side yesterday that my COMPLAINT TICKET is CLOSED... and now I don't see any transaction into my card account... and the FUNNY THING is on your site in my withdrawal - the date for $50 withdrawal is showing as of the year 1970... :) Good one ain't it?
Max, I have got an email from your support that $50 will show in my card account in next 5 days... lets see when they do, I will inform you... also I need you to sort out the remaining funds problem as its not my headache if the client hasn't got phone verification for which you are holding the remaining amount (which makes no sense).. Elance has phone verification and no Worker or Contractor can make an account without completion of phone verification. This is YOUR RESPONSIBILITY and YOUR SYSTEM and PROCESS SHOULD FACILITATE THIS...
Hey Max: now U.S$ 50 which were showing in my account are now gone and my pending request is showing that I don't have enough funds... wow... what CROOKS and how cool your help is
Hey Max
I have sent an email to you as well. Lets see what you do with it. I hope you don't come back with canned / pre-drafted reply without any solution.
@Humble_A. My name is Max and I work for Freelancer.com. We appreciate the feedback. It's unfortunate that you feel this way about the site. I'd like to assure you that our phone verification procedure is part of our continuing commitment in keeping our marketplace safe for all users. I'd like to help you. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.
stealing designers moeny
Please check my profile I a very old user of this site, More than 75 reviews, 5 star rating and won 17 contest, but I have to say that they are stealing designers money.
This is to aware all provider about freelancer.com fraudent behavior.
I won few contests on freelancer.com recently
http://www.freelancer.com/contest/contest.php?project_id=6930
client paid me but, freelancer.com not allowed me to withdraw the fund to my bank saying that client's details are not verified.
My question is why don't freelancer.com verify these details before any one posting the job. once someone posted a job and I worked on it and now I'm unpaid for done work. Is not it cheating.
2nd one
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance.
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website
My user ID is imaginativeGFX
Same with me.
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance(-270$).
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website
I hired a freelancer name aslanyanartak2 to build a website. I set of a milestone payment of $40 dollars to be release when half of site was completed and reviewed and I have yet to have that obligation met. The remainder would be paid upon site completion by aslanyanartak2 (The Freelancer) has failed to deliver completion of half of site for review and instead sent me to a web design sample link which only showed an basic word press theme that in no way reflects the requirements to receive milestone amount that he has the nerve to request to be released. Freelancer need to screen these fly by night Freelancers who represent their business in a negative light. I am very unhappy with this experience and most likely will never use Freelancer ever again
Hi there,
Today is September 3, 2017. I need to complain about Freelancer.com
I am a freelance writer and I have subscribed to Freelancer.com. Today, they were crazy as I have received nearly 10 identical emails from them about the winner of a competition. Obviously they were sent by robots. Can you imagine how disturbing it is if someone sends you 10 emails within a few hours and the contents are exactly the same.
It has wasted much of my time reading their emails but I cannot block it as I am still working on this platform. Anyway, a very terrible experience and I hate it.
I want to let you know about it.
Jimmy
After I earned some money... they blocked my account and says that verify yourself by submitting either id card or passport or driving licence. I provided my id card... it was in urdu... they said they cant understand it... then I provided my passport... which was in english.. they are now saying me that provide another id card... any govt issues more than one id card?
Their policy says provide either passport or id card... I provided both... they dont say provide in english... anyhow my passport is in english and it works in entire world except freelancer.com. they are teasing me since a month... they want to kick me out empty hand...
As I read about the so many complaints of people who had lost their earnings from using freelancer.com, I feel relieved and feel lucky because compared to most of them I didn't lost so much, just a significant amount of time and a few $. anyways, I was hired by two employers; one suddenly cancelled after accepting the milestone and even had the guts to leave an obnoxious comment which I was charged $ for nothing, the other one I was able to finish the work but the employer didn't want to release my request for the milestone which prompted me to file a dispute and which of course I was charged $ for another project for nothing (I actually used the site to make some cash not to lose some). so my advice to the people who haven't experienced anything like this yet is "to trust no one" even freelancer.com, as a freelancer you have no security and for as long as they get the $ project fee, all they can do is send you e-mails with no concrete solution to your problem... well, for me I just closed my account and will never ever think of going back and go on with my life. I just hope someone will read this and learn a thing or two from my experience, that's all.
They are cheater, they didn't review the projects published correctly and here is what happened with me, as they deducted USD 350 from me after the employer paid to me, as they had a problem with projects kind, which they didn't close before starting to bid on. that wasn't sufficient for them, but also they deducted their commission from me and rejected to provide to me.
They are cheaters with all of the mean of the word.
Hi everyone,
Agian freelancer.com is doing his best to prevent to give back my money. with a quick search I realized that almost no one is happy with freelancer.com becuase they create so many trobble when they should realise the money that you've earn.
5days a go my client pay the project fee that i've done for and according to the freelancer.com's notification which said it takes one or 2 days to recieve your money on your paypal I waited for 2 days. but after 5 days waiting nothing happend and as I contact with the freelancer.com's support desk they told me I should wait till they finish the review which was supposed to be finished in 2days not more. and they don't respond me any more after 5 days! they do what ever they want. they dont repect the deadline and users rights.
How can I take back my money from them?
Even on facebook page they closed their wall to prevent complains of users appear there. they are really irrisponisble.
I planned to write this letter to Freelancer.com but I could not because they have closed all doors of communication by suspending my account and demanding to pay me the amount they lost to a fraud due to their own foolishness. The letter intended to them is posted below.
“Sir,
I have communicated with you a number of times before. You were deceived by one of my former employer. As per my chat with your representative I learnt that he paid you through a stolen card. You could not catch him but, however, have recovered the money you lost on account of your own stupidity by withdrawing $10.00 (out of the $15.00 he owed you) I left in your custody.
I do not understand what sort of justice this is. I had paid $5.00 earlier while accepting this job as my commission to you. You withdrew by force $10.00 without any prior notice from my account as I mentioned above and now asking me to pay me further $5.00 to square off your remaining loss although I was no way involved with the issue between my employer and you. In simple words, you are trying to recover your loss from a contract you made earlier with a third party in my absence by snatching my money I kept with you in good faith and further have suspended my account for creating pressure to realize more.
You never tried to understand my situation. I made a bid for 30 articles but received order to write 5 articles only. I wrote them all to the employer’s satisfaction, paid $5.00 before as commission to you while accepting the job, paid $10.00 again because of your client’s default and you are still claiming another $5, 00 to square off your own loss by suspending my account. In simple words, although I am innocent but so far has been penalized by $15.00 for accepting and writing 5 articles, my account has been suspended and I am not able to bid and earn anymore and furthermore, you are asking to deposit a minimum of $10.00 more— but what was my fault, you entered yourself in to an agreement with a fraud in my absence?
You have barred me from logging in and bidding. In spite of all these, I wrote you before, I will still make up your loss but please allow me to make bid and earn.
Your representative told me before the suspension of account, as soon as you will be able to resolve the issue with your client you will return the money you have recovered from me in his absence. But will that ever happen?”
Horrible customer service. Requested help with a refund and got no reply to an email. Tried their online chat -- which they say is currently available -- and can't get any acknowledgement that anyone is even there. Numerous attempts, for extended periods of time. They have a Code of Conduct on their site for others to follow, but don't seem at all concerned about being ethical themselves.
BAD! BAD! BAD! Thieving off their users any way they can. Seriously? Suspend an account for being negative (-.24) in an account? 24 lousy pennies?! Yes, 24 cents?
Withdrawls to your bank account, paypal, etc, are cancelled for no reason? They try to blame PayPal like we are stupid and wont call PayPal? PayPal confirms there was never an attempt to deposit anything in that time frame? WOW...what a buncha crooks! Just gives them more time to sit on the money...Or, OR...maybe they dont even have the money to deposit?
@Narinderverma - Any consequences with that negative balance until 2017 ?
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Hi Chomis. My name is Max and I work for Freelancer.com. I'm sorry if this has happened to you. I'd like to help. Please send your username to max@freelancer.com and I'll assist you in resolving the issues around your account. Thank you and I hope to hear from you soon.