Freedom MortgageMortgage pay off - 15 days plus now

C Sep 17, 2021
This review was posted by
a verified customer
Verified customer

On 8/27/21 I emailed a payoff request in for Barbara Rodriguez, for loan # [protected], last 4 of her SSI# is 1675.
Barbara is now deceased, and via Warranty Deed Peggy Zielinski is the Successor of the Property.
I have called numerous times to get a status on this pay off, the home has been sold and this is holding up the closing. Now a little history on this property, The Original Seller Barbara is deceased, Peggy Zielinski is awarded the property, The seller is deceased, and has not made a payment since 9/2020 and is in Forbearance. I have emailed into Freedom Mtg. the pay off request at [email protected] and spoken to several people and it should all be noted. I have sent the Authorization Form over, the death cert for Barbara, the Warranty Deed AND a picture of Peggy Zielinski over to Freedom as requested but Freedoms Cust. Serv. Employee. TODAY says its still being reviewed, TODAY is day 15 since the original request for a pay off and I still cant get any one to give me an answer other that it is being reviewed...NONSENSE!
I feel forced to make a complaint on the website because I cant get your Cust. Service Team, to give satisfactory customer Service. :(
Please advise ASAP!!! - Thank You!

PS..I have been trying to send you everything that I sent into Freedom, but it wont take the attachment on this site.

Charlotte Baker
Title Partners, LLC
17187 N. Laurel Park Drive, Suite 450
South Entrance
Livonia, MI 48152
Direct Line: [protected]
Fax Number: [protected]

Office Hours: Monday - Friday 8:30am - 5:00pm EST

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