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Freedom MortgageMortgage pay off - 15 days plus now

C Sep 17, 2021
This review was posted by
a verified customer
Verified customer

On 8/27/21 I emailed a payoff request in for Barbara Rodriguez, for loan # [protected], last 4 of her SSI# is 1675.
Barbara is now deceased, and via Warranty Deed Peggy Zielinski is the Successor of the Property.
I have called numerous times to get a status on this pay off, the home has been sold and this is holding up the closing. Now a little history on this property, The Original Seller Barbara is deceased, Peggy Zielinski is awarded the property, The seller is deceased, and has not made a payment since 9/2020 and is in Forbearance. I have emailed into Freedom Mtg. the pay off request at [email protected] and spoken to several people and it should all be noted. I have sent the Authorization Form over, the death cert for Barbara, the Warranty Deed AND a picture of Peggy Zielinski over to Freedom as requested but Freedoms Cust. Serv. Employee. TODAY says its still being reviewed, TODAY is day 15 since the original request for a pay off and I still cant get any one to give me an answer other that it is being reviewed...NONSENSE!
I feel forced to make a complaint on the website because I cant get your Cust. Service Team, to give satisfactory customer Service. :(
Please advise ASAP!!! - Thank You!

PS..I have been trying to send you everything that I sent into Freedom, but it wont take the attachment on this site.

Charlotte Baker
Pre-Processor
Title Partners, LLC
17187 N. Laurel Park Drive, Suite 450
South Entrance
Livonia, MI 48152
Direct Line: [protected]
Fax Number: [protected]
[protected]@mytitlepartners.com

Office Hours: Monday - Friday 8:30am - 5:00pm EST

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