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Fred Meyer
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4.3 936 Reviews

Fred Meyer Complaints Summary

9 Resolved
172 Unresolved
Our verdict: If considering services from Fred Meyer with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fred Meyer horrible customer treatment!

Thank you for taking the time to read this. First, I would like to point out that Fred Meyer Jewelry is GREAT, their warranties are wonderful and aside from ONE manager, their customer service has always been excellent.

If you live in the Portland area and would like to receive outstanding customer service, I would suggest you to go 6495 SE TV Highway Hillsboro, OR and speak to Dan, or to their location in Cornelius and speak to Craig. They will treat you great and be very helpful in selling their fine jewelry.

My complaint is about "the manager" at the Cornelius store. His name is John and he treated me with a total lack of respect and has NO customer service skills at all.

I was making a return, and his back was to me, since he had been acting as if I was thoroughly putting him out of his way since I had entered the store, I was apologizing to him for causing him additional work. He turned to me, held his name tag out and said, "My name is John, I am the manager here." at which point I thought I had called him Don or something and asked what I called him. He replied, "Hon...and my name is not Hon, it's John." I don't think "Hon" would normally be considered an insult; especially when its from a customer of yours who is sincerely apologizing for having you do your job and I was aplogogetic because he acted as though I had asked him to explain the gravitational pull in a 10,000 word essay.

He continued to treat me with a total lack of respect while I returned the two items, that I had purchased the day before, he had me go home and get an item that he didn't need, "for a paper trail", it was not paper, it was a piece of jewelry that I assume he wanted to see.

I wrote up a complaint to the general store manager, who is not technically over the jewelry department. Mr. Wong was kind enough to call me back however and apologize profusely for the lack of customer service I had received. I then wrote a letter to, and left 2 messages for, the Regional Manager, her name is Sue Muccigrosso, and I realize it's a busy time of year for them, but I have yet to receive a response from her.

These returns were made on 12/5 so I feel I have given ample time to receive a response from someone in their company who has authority over him. You can only put 750 words on this complaint, so I can't truly express the arrogance, ignorance and general bad attitude that John had, but I left that store VERY upset and frustrated.

He also repeatedly told me "I am doing you a favor." Making a return on a defective item is NOT a favor. It's an expectation and part of their warranty.

Since I have been doing business at that store for years, I have only had good experiences and would refer people there. Now, I would suggest to deal with Craig if you go there, or drive out of your way and to to the other store. Our next purchase was done on line, because they do have wonderful high quality jewelry. Yesterday we finished our holiday shopping at the store on TV Highway, just to avoid John.

I have worked in customer service most of my life and I have personally never been treated so rudely by a manager, or any employee for that matter, at ANY establishment. You will receive better treatment at a Dollar Tree store.

He even had the audacity to ask me why I wasn't returning the merchandise to the same store I purchased it. That isn't his concern; however, the reason is I purchased it while I was out shopping and wasn't going to drive 18 miles back to that store when I have one 3 miles from my home.

But why would he ask a customer that? Especially a repeat customer, which he could clearly see by looking up our names, the numerous items we've purchased were all there. Even if I were buying a $30- charm, (which I wasn't...we were dealing with 2 items that totalled over $1,000-) he should treat people with the respect they deserve, simple human courtesy. He did not, he was extremely rude from the begining of our transaction until the very end when I asked him to hand me the bracelet I had just purchased, so I could wear it out of the store, and he insisted on putting it into a box and wrapping it up. That and him acting as if I were a child and holding his name tag out towards me were just too insulting to ignore.

What happened to the customer being right and especially when it's a consistent pleasant customer? I have gotten Thank You notes from their employees for always being so respectful, patient and understanding when a time delay does occur with special orders, as it sometimes will, and it's out of their control.

The "manager John" at the Cornelius store is one of the rudest, most disrespectful and arrogant people I have ever dealt with when making any transaction at all. He showed no respect to me, or others around him. To make matters worse, he did all of this in the presence of my 12 year old son.

Since it's been over 10 days and the only person I have heard from was the wonderful general manager of the store, Mr. Wong, I decided to put a complaint on here to warn others of the lack of respect they can expect to receive if they deal with JOHN at that store. Craig at that store, will be helpful, courteous, personable and go out of his way to ensure you get what you are looking for.

As will Dan Garcia at the store on TV Highway. I would just suggest unless you like to be treated horribly, not to deal with John under any circumstances.

Again, thank you for taking the time to read this and please pass it on to spare others the absolute frustration, embarrassment and utter waste of time I endured.

Sincerely,
Chris and Shannon Reichow

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Gynecologist
Eugene, US
Jul 18, 2023 3:51 pm EDT

Blake was in the woman's restroom under the stalls after Blake left the men's customer restroom. We reported it to Customer Service. Blake said he/she was gay and couldn't control he/she sexual urges.

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Lane County
Eugene, US
Dec 21, 2022 8:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Blake started bothering us in May 2022. It sexually assaulted in the women's restroom. It said it thought it had the right to be gay. My family has shopped at Fred Meyer over ten years. It must have started working there in May because prior to that the store was respectful.

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william c mauck
vancouver, US
Nov 19, 2022 5:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

as i have been a loyal customer sincem fred was alive i feel kroger shouldpay for this as i am william c mauck95 and onss and no pension william c mauck 9603 ne 3rd st va fncouver wa 98664 phone [protected] it was from fred meyer store mill plain vancouver wa

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Douglas Colman
Fox Island, US
Sep 20, 2022 7:55 pm EDT

Is the store turning over the information over to the government.

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Kristin J
, US
Dec 25, 2019 4:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

our shopping options are limited as we live in a very rural area. My check for Christmas shopping was declined even though my bank account exceeds $13, 000.00

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wa mom
, US
Nov 17, 2019 8:39 am EST

I have been waiting for two weeks, already complained once via messenger, for this issue regarding the app not letting you delete your cart. Every time you try to or individually delete items it puts everything right back in. I can't do any pickup or delivery orders which works best for my busy family until this is resolved.
Please get this FIXED!

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Mani Sidhu
, US
Aug 10, 2019 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Cashier name. Olga
She's berry bad service and rude
She never help to costumer
👎👎👎👎👎👎👎👎👎

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Arlene Bailey
, US
Mar 23, 2019 7:27 pm EDT

Your line of apparel is cheap. The Erika line of clothing was all cotton and very flattering to older seniors. You don't seem to cater to the people of the Northwest who appreciate natural fibers like cotton. Why not sell Made in America instead of cheap foreign clothing. So disappointed in you corporate choice.

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Flp098
Index, US
Jan 09, 2013 4:48 pm EST

My wife and myself took a ring to have some work on it and the manager of the jewelry was a real jerk and really didn't k now what he was doing. Poor customer service.

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Matthewstone
Entiat, US
Feb 25, 2011 3:39 am EST

I took in my watch today and ther service was good but they broke the spring trying to get the case back on after putting in a new battery so I took it to Clarks and said they shouldn't of worked on it and he said he might have to order a price to mix it and I'm not going to pay for it FRED MEYERS IS..

Fred Meyer Customer Reviews Overview

Fred Meyer is a one-stop shopping destination that offers a wide range of products and services. Customers can find groceries, electronics, home goods, clothing, and more under one roof. The store also features a pharmacy, jewelry, and a garden center. Fred Meyer provides additional conveniences such as online shopping with pickup and delivery options, catering to the needs of diverse shoppers seeking variety and convenience in their retail experience.

Fred Meyer In-depth Review

In Summary: Fred Meyer is a one-stop shopping destination that offers a wide variety of products ranging from groceries to jewelry. With competitive pricing, a comprehensive rewards program, and a user-friendly online shopping experience, Fred Meyer stands out as a convenient option for many consumers. While the quality of products and customer service generally receives positive feedback, experiences can vary by location. The company's commitment to community involvement and sustainability adds to its appeal, making it a retailer worth considering for your shopping needs.

Company Overview: Fred Meyer has established itself as a multi-department store that combines a grocery supermarket with other merchandise offerings. As a pioneer of the one-stop shopping concept, it has been serving customers since 1922. As a type of retailer, Fred Meyer is known for its wide range of products and services. It operates in several locations, primarily in the western United States, catering to a diverse customer base with its extensive service areas.

Product Range and Selection: The product selection at Fred Meyer is extensive, with a variety of departments to meet most consumer needs. The grocery section offers a wide array of fresh produce, meats, and pantry staples. Electronics, home goods, and apparel sections provide a range of options for personal and household needs. The pharmacy is convenient for filling prescriptions while shopping, and the jewelry department adds a touch of luxury to the shopping experience.

Pricing and Value for Money: Fred Meyer's pricing is competitive within the market, often matching or undercutting its competitors. Regular sales and promotions provide additional savings opportunities. The rewards program and digital coupons offer significant value, allowing customers to save money on future purchases and receive personalized deals.

Customer Service: Customer service at Fred Meyer is generally well-regarded, with staff responsiveness and knowledge contributing to a positive in-store experience. Online support is available for those who prefer shopping from the comfort of their homes, with various channels to address customer inquiries and issues.

Store Layout and Ambiance: Stores are typically clean and well-organized, with clear signage and easy navigation. Accessibility is taken into consideration, with wide aisles and facilities catering to all customers.

Online Shopping Experience: The Fred Meyer website is user-friendly, offering a seamless online shopping experience. Product availability and stock levels are usually accurate, with various delivery options to suit different needs. The click and collect service is particularly convenient for those who wish to shop online and pick up their items in-store.

Quality of Products: The freshness of grocery items at Fred Meyer is consistently maintained, and the durability of non-perishable goods meets expectations. The store offers a good selection of brands, catering to different preferences and budgets.

Return and Refund Policy: The return and refund process at Fred Meyer is straightforward, with a reasonable timeframe for returns. Customer satisfaction with the resolution of returns and refunds is generally high, contributing to a trustworthy shopping environment.

Community Involvement and Sustainability Efforts: Fred Meyer is actively involved in supporting local communities and engages in various environmental initiatives. The company's commitment to ethical sourcing further enhances its reputation as a socially responsible retailer.

Customer Reviews and Testimonials: Customer reviews and testimonials reflect overall satisfaction with Fred Meyer's offerings. Many customers are repeat shoppers, and positive word of mouth is common, indicating a loyal customer base.

Mobile App Experience: The Fred Meyer mobile app provides functional features, including exclusive deals and notifications. The user interface is intuitive, making the app a convenient tool for on-the-go shopping and savings.

Loyalty Program: The loyalty program at Fred Meyer offers various benefits and perks, such as fuel points and personalized discounts. The earning and redemption process is straightforward, and the program compares favorably to other loyalty programs in the retail sector.

Safety Measures: In response to COVID-19, Fred Meyer has implemented appropriate in-store safety protocols to protect both customers and staff. The company also stays vigilant with product safety recalls, ensuring consumer safety is a priority.

Payment Options and Financial Services: Fred Meyer offers a range of payment options, including its own credit card services. Accepted payment methods are diverse, and layaway or financing options are available for larger purchases.

Final Verdict: Fred Meyer is a reliable choice for those seeking variety and convenience in their shopping experience. The pros include a wide product range, competitive pricing, and a strong loyalty program. Some cons may be the variability in customer service and product quality across different locations. Overall, Fred Meyer is recommended for customers looking for a comprehensive shopping destination with added benefits for frequent shoppers. The overall rating is positive, with room for improvement in specific areas.

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- Provide detailed information about your experience with Fred Meyer. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

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Contact Fred Meyer customer service

Phone numbers

1800 576 4377 +1 (855) 489-2502 More phone numbers

Website

www.fredmeyer.com

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