The complaint has been investigated and
resolved to the customer's satisfactionResolved Fred Loya Insurance — exclusions on file
resolved to the customer's satisfaction
I had car insurance w/Fred Loya for 2 yrs, I needed to add a new car and drop the old car. The agent was rude/arrogant, he stated that I needed to sign a exclusion form. The exclusion form would exclude my son and ex-husband from driving my car. I've been divorced for 11 yrs. why would I have to sign a exclusion form for him. My ex-husband and son doesn't live w/me. Their driver licenses shows their current addresses. The agent stated that my address is showing that they received mail at my address. I stated to him what does that have to do w/my insurance. He stated, if they're receiving mail at my address, they must live there. I told him to go on-line and check their addresses under heir names. He refused! What I'm MAD about is the fact that they offered me a higher rate, for being divorce and then they are trying to tell me who can drive my car. 12 names shown up on my address, but since my son and EX have the same last name they must live w/me. The nerve of this company! The agent stated that I must add them to my policy or sign a exclusion form.
I have outstanding credit and I have a great job history! I'm not going to allow this company to judge me or call me a liar! I will be writing the attorney general and BBB. I've have 3 latin friends who deal w/Loya insurance. I told me, they didn't have this problem! Because most Latin woman keep their owe last names, so they don't have this problem w/Loya insurance. I feel that this is a form of discrimination! Fred Loya need to treat all their customer w/RESPECT!
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