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Fragrance.netpoor service and profanity

M Review updated:

Ordered online a mothers day gift on wednesday. Went through and received email from them confirming that. Got an email friday my order was not in stock. This is on a friday with little time to order from someone else! My account was debited and to further insult me, they said they would credit me back but it would take 7-10 days. I emailed the cs person and told her I was very upset and wanted the credit immediately, she rudely said no..7-10 days. I called twice trying to get management and was told both times, "supervisors/management don't come to the phone" but I could email them.in discussing my situation and how rude the cs person was who emailed me, this employee called me a # and hung up. Now.. Is that good customer service and professionalism?
Luckily, I went on the chanel website, ordered exact same thing at a lower cost and lower overnight fee. I emailed them back and told them I would never order from them again and will pass this on to anyone who is interested! Buyer beware! Sounds like a bunch of snotty northerners. Guess they don't need business! Well, they will never get mine ever again!

Responses

  • Su
    Susan Coleman Dwyer Dec 19, 2020
    This comment was posted by
    a verified customer
    Verified customer

    On November 27, 2020 I ordered a bottle of Miss Dior Classic perfume for $81.66 using a Visa Debit card. FragranceNet sent the shipment to a prior residence, where I have not lived for approximately 4 years. I have made numerous purchases from FragranceNet from my current address without incident. However, the purchase in question went to the wrong address due to no
    fault of mine. After speaking with an agent of FragranceNet, a subsequent shipment sent out, was reported damaged in transit by FedEx. Yet
    and still, FedEx has marked the shipment 'DELIVERED', although stating to me that the package was returned to shipper due to damage. FedEx personnel have reiterated FragranceNet must call to confirm this as is the policy of FedEx. After speaking with an agent of FragranceNet, I was told to call back after 12/09/2020 if the shipment was not received. At which point when I did, it
    became impossible to get an agent on the phone. I have sent numerous emails to
    [email protected] without response and appropriate remedy to this situation. Finally, on December 18, 2020, I received an email, which sardonically stated, "Our records indicate that the order is scheduled to be delivered on December 25th." I don't feel that this company is operating in the spirit of sincerity, while simultaneously disenfranchising me of my order as well as my money. I find their representation suspect at best, and unacceptable. I paid $81.66 for this product. I contacted FragranceNet on December 04, 2020, and explained that the product was NOT DELIVERED. I informed the representative that the initial order was sent to the wrong address, which I could not understand, since they claimed it was sent to my current address. They repeated
    this to me several times on different occasions. As far as I know, they are refusing to follow up with FedEx to verify the damaged shipment has been returned to sender. They didn't seem to believe that I was telling the truth. They have ignored my emails, except to respond only once with insincerity and sarcasm. Failure to receive an appropriate response to this problem has prompted
    me to report them to the Better Business Bureau of New York, New York. I will get my money or I will get the product. After this, I will NEVER purchase ANYTHING from those classless, incompetent, puerile, disingenuous, sham artist EVER AGAIN!!!

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