The complaint has been investigated and
resolved to the customer's satisfactionResolved Fragrance.net — poor service and profanity
resolved to the customer's satisfaction
Ordered online a mothers day gift on wednesday. Went through and received email from them confirming that. Got an email friday my order was not in stock. This is on a friday with little time to order from someone else! My account was debited and to further insult me, they said they would credit me back but it would take 7-10 days. I emailed the cs person and told her I was very upset and wanted the credit immediately, she rudely said no..7-10 days. I called twice trying to get management and was told both times, "supervisors/management don't come to the phone" but I could email them.in discussing my situation and how rude the cs person was who emailed me, this employee called me a # and hung up. Now.. Is that good customer service and professionalism?
Luckily, I went on the chanel website, ordered exact same thing at a lower cost and lower overnight fee. I emailed them back and told them I would never order from them again and will pass this on to anyone who is interested! Buyer beware! Sounds like a bunch of snotty northerners. Guess they don't need business! Well, they will never get mine ever again!