The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Fox Valley Volkswagenspot delivery scam

I purchased a car through Fox Valley Volkswagen in West Chicago, IL on July 20th, 2009 through "Tommy". We agreed to financing terms, signed the contract and they said I was good to go and let me take the car. They cashed my $8000 downpayment check. On August 14th, 2009, "Ed" called and said they needed to see my W-2s and 1099s and that is had to be that day. When I asked why, he threatened to have my car repossessed and said it would cost me my $8000 downpayment. I faxed them copies of the documents they wanted to see that same day.

On August 18th, 2009, "Dwayne" called me and said I needed to come into their dealership to sign new paperwork for a new loan. I made an appointment for the following day. In the meantime, I did a little research online about this and it's called "Spot Delivery Scam, " where they agree to fake terms, give you the car, and then bring you back in to sign for a new loan with higher rates and fees.

I went into the dealership on August 19th, 2009 to see what this new loan once. My APR was 5.1% higher than we had originally agreed upon, the term was for 48 months versus the 72 months I wanted, and my monthly payment was $160 more per month. I told them to forget it, I wanted to return the car. They said okay, bring the car in tomorrow.

I called "Ed" on August 20th at 9 am to let him know I would be coming in at 12:30 pm to drop off the car and pick up my $8000 check. He said ok. When I arrived, he said he did not have the check for me and nobody there could sign one for me, but he still had the nerve to ask for the car! I took the car and left.

I had to contact the owner of the dealership in order to get my money back - I'm supposed to go in tomorrow to get it. We will see. In the meantime, I have contacted my attorney, the IL Attorney General, the Better Business Bureau, etc. I am warning everyone I can about this dealership!!!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.