Menu
Forever 21 Customer Service Phone, Email, Contacts

Forever 21
reviews & complaints

www.forever21.com
www.forever21.com

Learn how the rating is calculated

4.2 811 Reviews

Forever 21 Complaints Summary

43 Resolved
156 Unresolved
Our verdict: When using services from Forever 21 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Forever 21 has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Forever 21. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Forever 21 reviews & complaints 210

Filter reviews by rating
5
611 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Forever 21 reviews & complaints

ComplaintsBoard
A
4:23 am EDT

Forever 21 didn't pick up the return order yet

I purchased an item from forever 21 India website. It didn't fit me. So I created a return request the very next moment I received it. So there is a pickup facility provided by forever 21 in which the item will be picked up from our place by the courier agency. I opted that option instead of self sending option. This request was created on 19th October and it was supposed to be picked up on 20th October. But no one has come till now. I called Forever 21 India customer care 5 times. Each time I get a reply "it will be picked up in 2 days." Which never happens.
Where can I raise a complaint against this?
Last time I called them and told them that I'm gonna complaint, they told me to go ahead. What an arrogance and unprofessionalism.
This is my order no. F2155625

Read full review of Forever 21
Hide full review
ComplaintsBoard
N
3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Forever 21 ribbed front-button top

I placed an order (#[protected]) and when I received the item it had to dark spots. The spots looked like make-up so I ran it under water to try and remove them, but they would not come out. I foolishly told operator that I ran item under water and was then told "too bad for you, i can't help you because you ran item under water." WHAT? Missing the POINT! You sent defective merchandise to me and you waste my time refusing to send me a non-damaged item. No wonder you are going out of business. I have been a great customer at your stores and via mail orders for 25 years and I will never, ever shop there or visit your website again. No wonder you are in bankruptcy. Shame on you.

Read full review of Forever 21
View 0 more photos
Hide full review
ComplaintsBoard
K
5:02 pm EDT

Forever 21 customer service

I was waiting in line waiting to pay when the cashier yelled out to the lady behind me that she had to pay the the item her daughter had in her hand. Then she yelled at the girl "no! No! Dont put it back, you ran it through your hair, ma'am you have to pay for it now". I'm not sure the girl understood what was going on, but as any child would have been, she was startled and began crying nervously.
I asked the lady why she had to pay for the item. She got snotty with me and said it was store policy. I asked for further explanation and justified that if I tried on pants and returned clothes I'd worn with no underwear on that would be way more unhygienic and they would still let people try on clothes, and return them. Yet she felt the need to publicly humiliate a paying customer and her child. She asked me to wait... for a long time and never answered my questions nor did she apologize to the lady behind for her horrible tact. I dont know her name, but the employee is easily identifiable, shes has no front teeth and a bad attitude.

Read full review of Forever 21
Hide full review
ComplaintsBoard
S
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Forever 21 online order and stolen money

I made an online purchase 2 weeks ago, and customer service refuses to give me any answers. I was supposed to receive my package in 3 days, which is the shipping i paid for. Their email customer contact said they canceled my order, while the twitter page says it's been shipped, but they can't provide a tracking number. Now they're not replying at all. Seems like they've stolen my money. I'm absolutely shocked at such horrible service! No wonder their company is going bankrupt. They need to steal as much as they can. I demand to get my refund!

Read full review of Forever 21
Hide full review
ComplaintsBoard
T
9:42 pm EDT

Forever 21 sent me wrong items and I requested for refund it’s been a month and giving me a run around!

Don't buy at forever 21! Buy at your own risk! I shop all the time on Forever21. They even said I'm a VIP member which I didn't know until I called them for this issue. I ordered online. They sent me the WRONG ITEMS! First of all my order is for 6 items they only sent me 4! Out of the 4, only 2 are only correct. They are giving me a run around! First I sent the wrong items back to them. I tracked it and they said I'll get an email. I saw they received it and yet NO EMAIL. I called again and now they are saying to fill up an affidavit and email. Did that! Now forever21 is singing a different tune! That I have to confirm how I received my package. This company DOESNT WANT to return your money! Especially now they are going bankrupt! Will be reporting on them to BBB!

Read full review of Forever 21
Hide full review
ComplaintsBoard
R
4:28 am EDT

Forever 21 return id 1604248

I returned the product I bought as the fitting was not good. And since 45 days they are not able to return my money which is only 2075 Rs . First they told that my ifsc code of bank was wrong then I mailed them the snapshot of the 1st page of my passbook as demanded by them for which I received the confirmation on 1 st August through mail. And now it's 27 th August and till now I have not received the refund. Since 22nd August I am constantly calling the customer service and they are telling that your payment is done which is not reflected in my account. So I told them to give me the UTR no which till date they are not able to provide me.

Read full review of Forever 21
Hide full review
ComplaintsBoard
R
8:37 am EDT

Forever 21 Products Not Received - Horrible Customer Service

Please save yourself some frustration and avoid ordering from Forever21. First, the shipping is terribly slow. I ordered items on August 3rd and they still have not arrived. It was stuck at "in transit" status for over a week. Second, customer service is rude. One nasty young lady hung up on me while I was asking about my order. Then, she had the audacity to hang up again when I called back. Look folks, spend your money in stores that value customers enough to hire competent and professional customer service staff. In closing, Forever21 should train customer service agents on how to provide courteous support (or fire them) and this company should invest in empowering customer service agents to offer customers some sort of good will gesture when orders do not arrive within two weeks.

Read full review of Forever 21
Hide full review
ComplaintsBoard
D
12:55 pm EDT

Forever 21 shipment

I Received My items That I Purchased And I Noticed There Was A Atkins Bar In There Now I Did Not Take It Offensive Until I Noticed Only Other Plus Sized Girls Like Myself Received Them. What Are You Guys Trying To Say? I Feel This Was Inappropriate And It Makes Me Not Want To Shop With You Guys Like I Love You All. Your Company Have My Size And Have Great Prices I Hope You Guys Don't Feel No Type Of Way About Plus Sized Women. I'm Considering Speaking With A Lawyer.

Read full review of Forever 21 and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LNK8
, US
Jul 25, 2019 6:25 pm EDT

They sent them to orders of all sizes, calm down. I ordered all small clothing and received one. Atkins bars are protein packed meal replacement bars... that can be used to cut back calories if used to replace 2 meals or anyone can eat them at any damn time for protein.

ComplaintsBoard
M
8:22 pm EDT

Forever 21 debt collector

I am very furious with the conversation that has taken place between myself and a customer care representative . I believe she works in the department that works with payments . She gave her name as Jody, but refused her last name or any other information for that matter that would better help identify herself . I was very insulted by her choice of words . Everyday I receive a phone call from a blocked number which is a representative from Commenity Bank for My Forever 21 account . At this point I feel like I am being harassed and it is unacceptable . I tell the representative kindly everytime that reach out to me when is a accurate date for me to make a payment . The choice of words that Jody utilized were very unnecessary and I don't appreciate it . This unprofessionalism is not acceptable to any client for that matter.

Read full review of Forever 21
Hide full review
ComplaintsBoard
H
12:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forever 21 salary issue-katy mills store, houston, tx

Hi,
I am an employee in F21 Katy Mills, Houston, TX and i want to lodge a complaint regarding salary. Please provide me HR email address.

I am employed since May 19 2019 at forever21 katy mills store.
My first pay cheque was due on June 7 but i never got my first pay cheque, the reason i was given that i am not in their system so they are enable to give me salary.
They told me to wait and I can take salary On June 12 but i didn't got it today either.
It looks like i will never get my first salary because of some unknown reasons.
I have worked hard to earn this and it is painful not to get paid off for your hard work. This is really disappointing and discouraging. I never expected this from forever21 as employer.
I want to escalate this if you can help.
Thanks

Maryam Jamal
Store Associate
Katy Mills Store, Houston TX.

Read full review of Forever 21
Resolved

Want to delete.

Hide full review
ComplaintsBoard
H
2:40 pm EDT

Forever 21 online order not received after three weeks

Hello,
I ordered four items from Forever 21 online to be sent to the Forever 21 store in South Coast Plaza along Bristol here in Costa Mesa, CA on May 10, 2019. I am an avid buyer from F21 and always receive my orders on time. But it is now May 31 and its getting ridiculous. Ive talked to at least 5 customer service representatives and they all tell me to just wait but enough is enough. Something should be done about this and nothing is. This is my order number [protected].

I'd love to buy more but this is killing my trust and desire for your products.

I'd love for my items to be sent to me right away or at least be compensated for this inconvenience. I bought these products for special occasions and it was missed.

Read full review of Forever 21
Hide full review
ComplaintsBoard
S
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Forever 21 expired discount code

I signed up with forever 21 May 23, 2019 with the email shariah.[protected]@gmail.com, and they sent me a code to use for a 10% discount, which expired in 7 days, the same night I signed up. I tried to use the code the day I got the email with the 10% discount code, but when I put in the code in said it was already expired. There's no reason it should already be expired when I just got the code!

Read full review of Forever 21
View 0 more photos
Hide full review
ComplaintsBoard
E
11:59 pm EDT

Forever 21 service

my experience at forever 21 was traumatic and disturbing. i'm a 16 year old and i have always loved shopping at forever 21 but the fitting rooms had always made me uncomfortable due to how big the space was between the ground and the divider wall. one day i was trying on a one piece and when i bent down to pull my pants up there was someone videotaping me with their phone through that space. it was absolutely horrifying. i later found out it was a 31 year old man. i told my friend to get the manager and the police got him. cameras showed him walking into the fitting room right after me and when the woman who was working the fitting rooms talked to the police she told them that she had placed him three rooms away from me but he had ended up in the room next to me... sounds like she wasn't paying very close attention if he moved 3 rooms down and she didn't even notice. once i got dressed and came out of the fitting room i tried to speak to the manager and he wouldn't even look at me. after this experience i looked up "forever 21 fitting rooms" and hundreds of stories just like mine showed up. something needs to change and until it does i will NEVER shop at forever 21 again and if you do i don't recommend going in the fitting rooms.

Read full review of Forever 21 and 1 comment
Hide full review
1 comment
Add a comment
K
K
kneelfist
, US
Apr 24, 2019 12:31 am EDT

Why should she pay attention. He is the one that did not follow her rules.

ComplaintsBoard
O
1:16 pm EST

Forever 21 return the item - wasn't refund it... they will keep my money and sell it again!

This kind of retail company needs be put down!
Awful - Terrible customers service.

I returned a blouse that was badly fitting me and the color was all wrong, it was advertised as Yellow but was in fact mustard color.

Let me just said/add that over the past year I had purchased 35 items at Forever 21 and was lucky until now.

So I paid 13$ to send it back to them.
I received an e-mail 3 weeks later informing me that they would not refund it and that IN TOP OF IT, I need to pay them an extra 13$ for them to return the item that is not fitting to me!

Are you kidding me? Now they will keep both the item and the money? And in top of it they will sell it once again to someone new ?

Never will I order for them again!

Read full review of Forever 21
Hide full review
ComplaintsBoard
B
6:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Forever 21 incorrect product

I ordered the fringe open-knit top. When it arrived, it was very large. I cannot wear it. I have tried getting it corrected, but no help. I cannot possibly wear this item, as it is way too big. I've called, & tried emailing the company. These have not worked so far. It is terribly disappointing to choose an item & it be incorrect size. Then I cannot reach anyone for help.

Read full review of Forever 21
Update by Bernadettem
Jan 27, 2019 6:06 pm EST

If I could get a refund, I could order the correct size. That would solve the whole problem here.

Hide full review
ComplaintsBoard
K
11:46 am EST

Forever 21 horrible customer service

I will never shop here again, online or in store. I used to live for Forever21 and now I have never been more disappointed by a store. I ordered a pair of shoes from their website in an 8.5 for a wedding that I am in. It took longer than expected to receive the shoes but I got them with enough time to make sure they would work. However, when I received the shoes the company sent me a 6.5. I double checked my order to make sure I ordered the right size and I did. I called the Customer Service number and this is when it all started. Not only did I wait a very long time but I had to call there 3 times because I was hung up on by members of the team twice when I asked to speak to a manager. On my 3rd call, I asked to speak directly to a manager after being on hold for 20-30 minutes I finally got through. Basically the supervisors message was that they can't do anything about it and that "I am out of luck". To remind you these are not just shoes for a night out, they are shoes that I am wearing to a wedding I am in. He said that all they can do was have me order another pair but he can't promise they will get there on time unless I upgrade the shipping and if they don't get there on time I can't return them because they are marked as final sale. I have never been more frustrated and disgruntled. I then asked what I do with the 6.5 because I obviously can't wear them and I was told I would receive a shipping label in the mail by early Monday morning. This morning rolls around and I use the online chat service, I was told that she couldn't help and that I had to fill out forms for this to be approved and then she closed the chat before I could reply. I am now out of shoes for the wedding and out of the money I paid for the current shoes. I will never shop here again and I will make sure this story is spread by any review possible and by word of mouth, I can guarantee that.

Read full review of Forever 21
Hide full review
ComplaintsBoard
B
2:57 am EST

Forever 21 item process and system

My experience with f21 was very dissatisfying and frustrating. I had found burgundy ankle strap heels that I wanted to buy but there was only one side as the other was missing and, even after asking an employee to help, we couldn't find it. I was told that I could order online and proceeded to go to the counter/cashier to order them. Now at the store there was a 30% off sale for those heels but given that it was an online order, the cashier said that I had to pay full price with shipping (it came to around $32). That was fine. Once it got shipped to my house, I found a couple defects so I came back and asked for them to do an exchange. They said that they couldn't exchange it because it came from the warehouse so it wasn't their problem and that we would have to call their number and do the return there. Another option was to buy another pair right then and there and when I did the return on the defects, to just ask for a refund. That seemed fine until the price went up to $38 for the "second" pair. I showed the employee my mobile receipt showing I only had to pay $32 but she said it's a "new purchase" and she can't fix it. Shouldn't you honor the price if I already paid that amount? It's not like I paid a sale price either, I payed full price! I was perplexed and didn't find that reasonable so I didn't go along with that order, shipped my defects to the warehouse on my own the next day, and requested for a replacement. A week has gone by and now I'm notified that I won't be getting my shoes because it's out of stock...this whole thing took 2.5 weeks! I will be getting my refund but this whole process was extremely disappointing. It wasn't even about not getting free shipping or the 30% even though I found the one heel there- it was the store missing the other side. It was about the odd price change, the whole exchanging process, and communication system between store and warehouse. I bought/ordered the shoes at the same store and just wanted to exchange at the exact same store- I didn't go anywhere different. That became such a huge complication even though I simply wanted an exchange for my shoes that were mailed to me with a defect. Half the time, the employees were looking at me as if I should think up of a resolution of some kind- ummm hello, shouldn't the employee be finding a solution for the customer not the other way around? It was almost like a "deal with it" attitude. This experience left a very bad impression on me.

Read full review of Forever 21
Hide full review
ComplaintsBoard
B
1:20 am EDT

Forever 21 lack of customer service with customer support

I have been going back and forth with customer service over the phone and through email and everyone keeps giving me the run around.

I have been trying to make a return but am unable too because with this new return link I cannot access my package through the website they provide. Everytime I enter in my Order Number which is [protected] and my billing zip code 90020 it says that it doesn't recoginze that info.

I've called and explained this situation and Ive emailed and explain this situation and the only thing they keep doing is resending me the link which is not helping me.

I've tried accessing the return link on my cell phone, on my laptop, on my computer at work and also through the Google Chrome they suggest and NONE OF IT WORKS.

I am trying to return items I purchased on October 9th and I have been unable to for weeks now and no one is providing me with what I need which is a RETURN SHIPPING LABEL.

I am so ready to cancel my credit card with Forever21 because this is just ridiculous. I've never experience such horrible customer support and no one being able to get to the bottom of an issue.

It seems like no one has any clue about this new return process and it's very inconvinent. I hope this reachings some one that can possibly help me because at this point no one has been able to and that's insane!

Read full review of Forever 21
Hide full review
ComplaintsBoard
A
9:14 pm EDT

Forever 21 a refund for a package

I'm trying to get a refund on a package I ordered but I don't seem to understand the menu options because the recorded voice message talks wierd. I just want my refund and I don't even know what to do once I call, I need help. I spent almost 50 dollars on this and I want my money back. I ordered this like 2 weeks ago and I can't get a hold of how to call or what to do when I'm on the line.

Read full review of Forever 21
Hide full review
ComplaintsBoard
J
10:55 am EDT

Forever 21 customer service

I placed an order on the 27th, unknowingly, it was canceled. Forever 21 can send out so many emails regarding sale but could not email me to notify me that my order has been canceled and why. I contacted customer service and received the most unreasonable offer after taking my discount given with the store credit card points and the order was cancelled. Why not reissue me my discount code from the date my order was cancelled and not wait until I have to call to say something about it. My issue was not resolved and I will no longer affiliate myself with this company, you do not take care of you VIP customers.

Read full review of Forever 21
Hide full review

Forever 21 Customer Reviews Overview

Forever 21 is a fashion retailer known for offering trendy clothing and accessories at affordable prices. Catering primarily to a young adult demographic, the company provides a variety of products including dresses, tops, denim, shoes, and jewelry. They also offer a selection of beauty products and home goods. Forever 21 maintains a presence both online and through physical stores, giving customers multiple shopping options. The brand frequently updates its inventory to reflect current fashion trends.

Forever 21 In-depth Review

In Summary: Forever 21 offers a dynamic and trendy selection of clothing and accessories that cater to a young, fashion-forward audience. With a user-friendly website and competitive pricing, it stands as a popular choice for affordable fashion. While the brand has faced criticism over quality and ethical practices in the past, it continues to be a go-to for seasonal trends and fast fashion.

Website Navigation and User Experience: The Forever 21 website is easy to navigate with a clean and modern layout. Categories are well-organized, making it simple to find specific items. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Forever 21 offers a wide variety of clothing options, including the latest trends and essential basics. Sizes available cater to a range of body types, although some shoppers may find certain items limited in plus sizes. The brand regularly updates its inventory with seasonal collections that reflect current fashion trends.

Pricing and Value for Money: The pricing at Forever 21 is affordable, making it an attractive option for budget-conscious shoppers. While the prices are competitive when compared to similar fast-fashion retailers, the brand frequently offers sales and discounts, providing additional value for money.

Quality of Products: The quality of Forever 21 products can be hit or miss, with some items not holding up well over time. Material and fabric durability vary, and customers are advised to read reviews for fit and sizing accuracy before purchasing.

Online Shopping Experience: The checkout process on Forever 21's website is straightforward, with various payment options available, including credit cards and PayPal. The site offers a guest checkout option for those who prefer not to create an account.

Customer Service: Forever 21 provides adequate customer service, with multiple support channels including email, phone, and chat. However, responsiveness to inquiries can sometimes be slow, and experiences may vary.

Shipping and Delivery: Shipping options and costs are reasonable, with free shipping available on orders that meet a minimum purchase requirement. Packaging is typically standard, and delivery timeframes are in line with industry norms, though peak times may see delays.

Returns and Exchanges: The return and exchange process is relatively straightforward, with clear policies outlined on the website. Refunds are processed in a timely manner, and returned products are expected to be in their original condition.

Customer Reviews and Feedback: Customer reviews on the Forever 21 website provide insight into overall satisfaction. While there are many positive testimonials, some customers express concerns over product quality and resolution of complaints.

Sustainability and Ethical Practices: Forever 21 has faced scrutiny over its environmental impact and labor conditions. The brand has made efforts to address these issues, but shoppers concerned with corporate social responsibility may want to research the brand's current practices.

Loyalty Programs and Incentives: Forever 21 offers a rewards program that includes membership benefits, a points system, and exclusive offers for frequent shoppers.

Brand Reputation and Image: Forever 21 has a strong market presence and is known for its fast-fashion model. Collaborations with designers or influencers are part of its strategy to maintain a trendy image, though public perception is mixed due to past controversies.

Accessibility and Inclusivity: The brand has made strides in size inclusivity, offering a range of sizes in many styles. Forever 21 uses a diverse range of models, but it is unclear if they offer adaptive clothing options for individuals with disabilities.

Social Media Presence and Marketing: Forever 21 is active on social media, engaging with customers and frequently updating content. Their marketing campaigns are vibrant and aligned with current trends, often featuring promotions and special campaigns.

Legal and Compliance: Forever 21 adheres to consumer rights and has a comprehensive privacy policy in place. The brand respects intellectual property and addresses compliance issues as they arise.

Overall Satisfaction and Recommendations: Many users would shop at Forever 21 again for its trendy selections and affordable prices. When compared to similar retailers, Forever 21 holds its own, particularly for those seeking the latest trends on a budget. Recommendations would include shopping with an eye for sales and being mindful of the mixed reviews regarding product quality.

How to file a complaint about Forever 21?

Here is a guide on how to file a complaint against Forever 21 on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Forever 21 in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, personal impact, etc.
5. Attaching supporting documents: Attach any additional supporting documents related to your complaint, avoiding sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Forever 21 on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Forever 21 customer service

Phone numbers

1888 494 3837 1800 953 142 More phone numbers

Website

www.forever21.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Forever 21?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Forever 21 Customer Service. Initial Forever 21 complaints should be directed to their team directly. You can find contact details for Forever 21 above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Forever 21. Discuss the issues you have had with Forever 21 and work with their customer service team to find a resolution.