CB Car Dealers Ford Complaints #422-441

Ford review: service on my 2017 ford escape

tirwin1957 of Ironton, US

Oct 21, 2019 10:08 am UTC

Verified customer

About a month ago I called this dealership to schedule my car to come in for an oil change, to check a bolt that had come off under my car, and to have molding and trim replaced on my rear wheel well on the passenger side. I dropped the car off the day before for service. First I never received a phone call saying my car was finished. It sat done all day and I had to call them. When I picked up my car I was then told the parts for the trim and molding had to be ordered. That when they ordered them before and I didn't come in they were sent back. Again I was never told that would happen. I was told to call and schedule this service when it was convenient for me. They ordered the parts again and I was told I would get a call when they were in. Again did not get a call and I had to call them and leave a message with the service manager who did eventually call back and said the parts were in again. Schedule the service again and again I was not called when my car was finished even though I made sure they had my correct phone number. Come to find out later that evening they called the wrong number. They called my husbands number and he was at work all day. After the car again sat there all day I called them and found out it was ready. When I arrived to pick my car up my son and I checked where the molding was replaced and found a part sticking out that wasn't supposed to be when we compared it to the other side of the car. When we called a service person over to look at my vehicle we were told they didn't order everything they needed and now I would need to bring the car back a third time. This is entirely ridiculous. Why didn't the service tech check the other side of my car to be sure they had everything they needed and that it was installed correctly. At this point I don't think I should have to pay for any labor for this service since it was the dealerships fault that one my car was not finished properly and two their fault they didn't make sure they had ordered everything they needed for the repair.

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1800 771 199

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+64 800 367 369

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+49 221 9999 2999

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+46 317 071 010

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+65 63 762 233

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+27 860 011 022

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