Ford Motor Company — irresponsible repairs done by ford
Till few months before we were the proud owners of a ford ikon flair car — aniversary edition. (registration number - kl-07-be-2448, chasis no.- majaxxmrta6ba3667, engine no. 6ba3667) purchased through m/s kairali ford, ernakulam in november 2006. we may be failing in our duty if we do not bring to notice the experienceswe met with some of your dealers as we feel that for a world renowned car manufacturer like ford, the credibility of which is at very high esteem, the input on customer satisfaction on the after sales service are very important
The car met with an accident on 6-8-2007 at bangalore, the car was entrusted for repairs to m/s cauvery ford, kanakpura road, bangalore. the intial estimate for the repair was rs 253151-/- the car was repaired and a total amount of 207758 was charged out of which rs 138588 was directly paid by the insurance company viz - bajaj allianz general insurance company limited and the balance amount of rs 69170 was paid by us. the car was taken possession bu us on 3/11/2007 from m/s cauvery ford, bangalore.
While driving the car on 6/11/2007 the head light of the car went off, as many fuses blew off. the car was taken to m/s metro ford, bangalore, which is the nearest dealer to our residence. m/s metro ford repaired the electrical defects and charged us an amount of rs 500. according to metro ford certain additional wires were tied on the fuses - which was clearly accepted by the executive of cauvery ford. (recorded conversation is there on my mobile). cauvery ford also accepted the fact that they had tied the wires on fuses as they dint have stock of fuses of needed capacity.- how can a company like ford not check the vechicle before inspection and how can they do such an act if they dont have stock of the concerned material. for me its not cauvery ford - but its ford motor company.
Well later while driving the car on 12/11/2007, the gear box of the car became defective in the middle of the road. with great difficulty the car was taken back to m/s metro ford. m/s cauvery ford who have supposed to have replaced the damage parts of the car and charged an amount of 207758 for the repair was totally indifferent on taking up the matter with them through telephone. they were quite rude in the conversation. after the accident the gear box was changed according to the bill given by cauvery ford. then how can such a mishap happen to a new gear box.
Well fortunately m/s metro ford was very much understanding and repaired the car. they have not charged us anything on the car as the car was under warranty. the car at present is working satisfactorily and we express our thanks to m/s metro ford. apart from the indifferent attitude shown by m/s cauvery ford, the sudden failure of the gear box which was supposed to be replaced, give us certain amount of uncomfortable feeling.
I was seriously put in to lot of mental and physical strain due to the unruly behaiviour of cauvery ford, which is for me ford motor company. (it will really affect the brand of ford)
Well this mail is for your kind information and appropriate action if any should be done in this matter.
Thanks and regards