CB Car Dealers Ford Complaints #422-441

Ford review: 2018 ford f150

Richard Scheirer of Hellertown, US

Oct 25, 2019 5:07 pm UTC

Verified customer

I noticed several weeks ago that my headlight assemblies were developing cracks after only 28, 000 miles.I took the vehickle to the dealership that I always do for all vehicle maintainence and the service manager informed me that they were required to photograph all headlight assemblies that may be subject to warranty replacement and forward them to Ford Motor Co. for approval. After a few days, the dealership called me and informed me Ford Motor Company wouldn't do a warranty replacement of the assemblies as the cracks that appear on both headlight assemblies appear to be caused by some sort of impact. There are no obvious signs of any impact on the assemblies themselves nor was there any other signs of damage to the vehicle. The vehicle wasn't in any accident and the areas where the cracks appear are beneath the hood and not in an area where they would sustain any impact without damage to the hood. This obviously wasn't an acceptable answer to what should have been a fairly simple warranty claim so I contacted Ford Motor Company and was eventually told that the dealer denied the warranty claim. When I requested to speak to the customer service representative's direct manager I was denied and told there was nothing further they could do because the dealer had denied the claim. I also requested that someone from the engineering group look at the issue and was told I had no further recourse. I've been a loyal Ford owner all my life and I'm now 65 years old and surely don't appreciate being treated as if this company could care less about my complaints.

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1800 771 199

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United Kingdom

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support@ford.com

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