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resolved to the customer's satisfaction
Ford Creditreposessed vehicle

I was 60 days past due on my Mustang and I had another payment coming up, which would make it 90 days past due. Last Tuesday, tow truck shows up at work and hooks my car. I was able to get everything out. For over a week now, I have been calling Ford Credit Redemption department at [protected] ext. 32013, and every single day they have told me that my account information has not been updated yet and I need to call back tomorrow. My car was a lease and was going to go back next month. I just want to get some info on how much all of this is going to cost me. I am not looking to get the car back. Does anyone else have any idea who I could call to get some information?Thanks for the help. John


  • Jo
    joertr00 Jun 14, 2017

    Ford credit had this repossessed and service coming get our vehicle on 6-13-17 our agreement with ford Credit was not due until 6-20-17 and I Repeat ford credit head are vehicle repossessed on 6-13-17 wasn't due until 6-20-17 and when we call they were rude and said what does it matter now on 6-13-17or on the6-20-17. the matter is we had an agreement on 6-20-17 we where to bring it back we were bringing it back on 6-20-17 as we agreed upon with Ford credit and get a new vehicle And we were going. we have all their emails we have all or documentation stating that we had a lease extension for 2 months so we figured out what we are going to do turn around and they said there was never no agreement whether we talk to they should never done it but we have all our proper documentation so for credit can break anything they want any time they want but customers can't without being charged what they can't be charged for credit in the rude rude rude and the way they handled whole situation is unprofessional They have no regards for their customers I was a Ford guy through-and-through but now I think I'm gonna change my mind for how rude In the way they treated us.Defamation of character profiling In the last time I check that is against the law to do-and they did it all zhan thinking about brezene charges on home for all of that and the service that they used the way they treated me when I went to go hand in the keys to get my stuff they were threatening they would not let me leave so is pretty much they were kidnapping me slander be legally and all that too with them where they hear this stuff is very unprofessional and I will be contacting the Better Business Bureau Defile formal complaints and figure out how to press charges and I will be contacting a lawyer for the slander the defamation of character to be literally the profiling the labeling Defamation of character Avenue come and pick up the truck 7 days early we are gonna come in and get a new one just goes to show you they don't care about their customers what so ever All they want is to get rid of the cars that they made so by the end by-then the next year they don't have to take pennies on the dollar and literally give him away but new cars out there idiots that are by a new vehicles burden my language people my new vehicles that don't last more than a couple of years they start To fall apart in for you pay 3040 50, 000 for the vehicle now you gotta put in another couple 1000 in you're still paying on that vehicle. So long story short for credit will be little you defamation of character slander belittling everything labeling profiling you and go against their word And when you call Bilson was the matter if we did it now or on the when your Contract is up what does it matter and I "from for credit will be called this morning All they do is come a knock on the door to gladly gave it over but they don't wanna do that They wanna pace of ignorant people the treat you like a criminal harass you surround you until they get what they want from you which we would have gladly and it over to them!!! Joe R.

    1 Votes
  • Ma
    Maria51 Mar 06, 2012

    worst company ever!

    0 Votes

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