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Ford Complaints & Reviews, Page 61

Ford Motor Company — ford dealership in huntersville, nc

Dan Parks, Would you please take me off your mail list at Huntersville Ford as I would never purchase...

Ford Motor Companyleaking/ruptured fuel tank on 1999 e150 conversion van

My complaint is the same as the others I have listed below. I wonder why Ford will issue a recall for this obvious oversight in the manufacture of the vans?
I just a week ago bought this van from an individual and when I filled the fuel tank it leaked fuel out until the gas level lowered to 3/4 tank. HELP

This is the exact same situation others have experienced on NHTSA recall campaign number 01v114000 relating to cracks/leaks to the 'mid ship' style fuel tank. My van is a 1997 E-150 conversion van. Unfortunately, I am in the same situation as many others in the fact that Ford motor company does not acknowledge my particular VIN number is affected in this recall. There have been a number of other incidents reported with vehicles mysteriously catching on fire for unknown reasons. Very disturbing that a manufacturer would not agree to replace a leaking/damaged fuel tank.

See all problems of the 1997 Ford E-150.
car image Tank Assembly problem of the 1998 Ford E-150 2
Failure Date: 05/14/2011

98 Ford E-150 / safety recall-01s14 I contacted chalmers Ford dealer (beth) santa fe, nm 473-3673 / Ford customer service(rebecca) [protected] my vehicle exhibits exactly the same symptoms as recall and was told I was not on the list and nothing could be done-I discovered the leak when I was pumping gas into the gas tank and a huge puddle of gas was observed dripping from van by an observant customer-I stopped pumping gas immediately and returned home-upon my return I inspected edge of tank and all the hoses and saw that gas had formed a ring where the fuel had leaked out-did not see leak from hoses but they were deteriorated-leak was from upper tank area and flowed downward-if this is not taken care of soon there could be many Ford owners susceptible to car fires-many of the vehicles such as mine are conversion vans and we carry our entire families in them-very dangerous defect or cheap part or poor design-please help if you can.

See all problems of the 1998 Ford E-150.
car image Tank Assembly problem of the 1999 Ford E-150 3
Failure Date: 04/21/2011

The contact owns a 1999 Ford E-150. The contact stated that while refueling the vehicle, he noticed that fuel was leaking from the top of the fuel tank. The vehicle was taken to an automotive shop where the contact was advised that there could have been a fracture in the tank which caused the leakage. The vehicle was not repaired. The contact called the manufacturer who offered no assistance. The current and failure mileage was 139, 790.

See all problems of the 1999 Ford E-150.
car image Tank Assembly problem of the 2000 Ford E-150 4
Failure Date: 11/01/2010

The contact owns 2000 Ford e150 . The vehicle was parked when the contact first noticed a strong odor of gasoline coming from the top of the fuel tank. The vehicle was taken to the dealer but not repaired. The vehicle was not repaired. The contact stated there was a fracture in the fuel tank. The failure mileage was 63, 000.

See all problems of the 2000 Ford E-150.
car image Tank Assembly problem of the 2001 Ford E-150 5
Failure Date: 10/12/2010

Gas filler hose and gas vent hose deteriorate on 2001 Ford E-150 may cause fire when filling gas tank.

See all problems of the 2001 Ford E-150.
car image Tank Assembly problem of the 2002 Ford E-150 6
Failure Date: 09/01/2010

Fuel tank filler neck rust and leak spills gasoline on every fuel fillup--extreme danger of fire.

See all problems of the 2002 Ford E-150.
car image Tank Assembly problem of the 2000 Ford E-150 7
Failure Date: 08/15/2010

The fuel tank on my 2000 Ford f150 fell off while I was driving @ 30 or 35 mph the friction with the pavement caused the tank to leak and I had a full tank. . The cost of repairs was over $ 750.
car image Tank Assembly problem of the 2001 Ford E-150 8
Failure Date: 07/26/2010

The contact owns a 2001 Ford E-150 cargo van. The contact was refueling the vehicle when he smelled an overpowering gasoline odor. Gasoline was leaking from the top of the fuel tank. The contact was able to locate NHTSA recall campaign id number: 01v114000 (fuel system, gasoline: storage: tank assembly) but was advised by the dealer that his VIN was not included in the recall. The vehicle was not repaired. The failure mileage was 73, 000 and the current mileage was 73, 200.
car image Tank Assembly problem of the 1999 Ford E-150 9
Failure Date: 10/16/2009

The contact owns a 1999 Ford E-150. He noticed a puddle of gasoline outside of the fuel tank. The vehicle was taken to a fuel specialist, and the technician concluded that the fuel tank was cracked. He notified the dealer in reference to recall #01v114000 (fuel system, gasoline:storage:tank assembly) and was advised that although he experienced an identical failure, he was ineligible for a free remedy since his vehicle identification number was excluded. The failure and current mileages were 120, 000.
car image Tank Assembly problem of the 2000 Ford E-150 10
Failure Date: 09/01/2009

After filing up gas tank and parking vehicle - noticed gas leaking from gas tank - had a Ford mechanic look at it and he said it looked like similar problem he had seen with other Ford E-150s that had crack in 35 gallon mid-ship fuel tank where it [tank] contacts the frame cross member - he told me to look it up on line. . . I did and I called Ford customer support - they said this recall applied to E-150s built at lorainne plaint between April 1996 and November 2000. . . They looked up my VIN and said it was built in November 1999 at the loraine plaint and should be on list but was not -- wrote letter to Ford and NHTSA - no response from Ford.

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    Ford Motor Company2016 ford escape rear brake disks

    In March 2016 my wife & I leased a new Escape. VIN 1FMCU9J94GUA96250. The realization was to expect to pay for expendables (oil, filters, brake pads, etc.). However, we did NOT expect to pay for major parts. That's what happened.

    At an oil change on June 21, 2017 at roughly 20, 100 Miles it was written on the last page of the service report (not ever verbally expressed to me) that the rear brake disks were worn badly and needed to be replaced! Having not heard anything, both of us drove the vehicle unaware until another oil change last week on November 19, 2017 at roughly 30, 000 when I was presented with an estimate for $450 for the repairs. I was NEVER aware this was an issue! Imagine my shock.

    I've worked in the car business since 1988 and never once saw disabling brake disk wear at as early as 25, 000 Miles. This vehicle does about 15 miles per day and gets highway mileage. It is NEVER driven hard where that kind of wear would ever be prevalent. So, I have to conclude that this is a manufacturer and/or materials problem. For example the tires show very little wear during that same period (one would expect them to be worn more if the car was driven hard). Also the front disks and pads are still perfect and show little wear and the disks are unscored.

    I requested that the dealer work with the manufacturer and us to mitigate this unexpected cost that seems to be Ford's fault. The answer from the VP at the Dealership (Courtesy Ford in Okemos, Michigan) insisted the wear was all our fault. I requested some financial assistance with this. Please understand that this is the same dealership from which the vehicle was leased and where the car is very regularly serviced. The top discount for this was 15%! And, then we were lied to multiple times by the VP there, Keith Palmer. We were then summarily kicked-out forever from the same dealership we have been patronizing since day one of this saga!

    I want out of this car NOW! We will NEVER buy or lease a Ford again!

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      1 Response
      • Sh
        Shaun R. Nov 23, 2017

        Have you asked how much it may cost to buy out of this lease? I'd be interested to know.

        0 Votes

      Ford Motor Company2014 ford fusion

      I brought this car in february 2017 and the transmission is hone november 2017, I haven't even had this car a year, I haven't travel long distance in this car, there was no warning that anything was wrong no indications, i'm 50 years old catching rides back and forth to work, this is my first and last ford every in life, now the want $6326 to fix it

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        Ford Motor Companyfordpass and he perature sensor

        I purchased a new 2018 F-150 Lariat from Villa Ford in Orange, CA.  This was a special order vehicle. The VIN is: 1FTEW1CG6JKC25242 and purchased on 09/20/2017. My name is David G Riley and email : [protected]@gmail.com. With this information you should be able to find the info in your system.
        Ford Pass has never worked and the temperature sensor is never correct (not even close to the outside temperature).  Today, after having called Ford Pass numerous times, they told me there was a TSB issued on November 10, 2017 and to call your dealer about the issues.
        I called Villa Ford and talked to Bennett one of the service writers at noon.  I asked if he could look into TBS 17-2227. He said he would and about 5 hours later he calls and says... My truck has no recalls and can not find d anything about the TBS. The Ford Pass told me they could call a hot line and fi d out that early production trucks had a wifi problem with the modem.
        Can you call Villa Foord and get their service people on the right page. Fixi g these two issues should NOT take multiple days with an appointment. I don't want to make an appoi then if they have no clue what TBS 17-2227 tells them to do. Why doesn't tech writers understand the difference between a TSB and recalls...
        I'm very dissapointed with the service at Villa Ford. The last ti e in order to get my 2013 Explorer fixed I had to elevate  y service ticket to the service manager Brian and now they tell me he is no longer with them...
        David G Riley
        [protected]@gmail.com
        [protected]

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          Ford Motor Companyunhappy with my car I purchased

          Hello My name is Leeanne Salois, and I live in Tucson, Az I purchased a brand new 2016 Ford Focus from the Ford Dealership on 22nd and Wilmont Tucson, Az last year since then I have had nothing but problems. I have had to replace the tires and brake pads after only 6 months. I also recently was driving with my child in the car on November 1st and my motor mounts broke off and my engine fell to the ground. When I took it in to the dealership they said that is was my fault because I must have hit something on the "sweet spot" in order for my engine to fall out. Even if I hit something that hard I am pretty sure I would have felt it. So because they are blaming me I have to pay for damages. My insurance wont pay for it and now ford wont pay for it. I know have to come up to pay 2800 in order to fix my car or I have basically screwed with a loan of 23000 and no car to use. I am a single mom who works hard and needs a car in order to support my children and live. I have called multiple times and no one seems to be able to give me an answer. I have asked to set up a payment plan they send me to sales, I ask to trade the car in and no one returns my call. I am getting overall frustrated. I has almost been 1 month since the incident and nothing is resolved. I don't have that kind of money just laying around. I wouldn't have purchased a brand new car if I knew I was going to have so many issues. I have talked to multiple mechanics and they said they have never seem something like this before and there is no way I could have done this. According to the dealership they have proof on the bottom of the car that it is my fault because there is a scratch. I am hoping for some sort of help by filing this complaint because at this point I have no idea what else to do. I would like to either trade in my car for another or help paying for this repair. All I am asking for is a little help and someone to make this easier because this whole thing is stressful. The best way to contact me is by email [protected]@cimarroah.com. Thank you for your time.

          unhappy with my car I purchased
          unhappy with my car I purchased
          unhappy with my car I purchased
          unhappy with my car I purchased

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            1 Response
            • Af
              AFQ Nov 26, 2017
              This comment was posted by
              a verified customer
              Verified customer

              I bought a 2016 Ford Focus myself and I have had to take it in for numerous re occurrences of the front end coming "loose" all the time. It wobbles and shakes. They had to order a replacement (something about damaged during shipment) so I have to go to the Ford dealership who has terrible customer service already, (Lexington Park, MD) (refuses shuttle ride and they want to drive you home/work in your car and drive your car back, regardless if they get it in a accident, they said they won't pay for it but they want to use my car to shuttle me back for their all day assessment--I end up walking!) and also, have taken in a few time for the transmission faulting when shifting into second gear. The front end slips and it shakes horribly. I have nothing but problems and have to take time off my work days to take my vehicle in and there's "nothing they can do" so I gotta take this heap of junk in at least 6-8 times for these issues within a year's time--that they can't seem to fix right the first few times! (FIRST Ford bought ever! I thought I would do America a favor and support American workers--boy, Ford let me down good. No wonder I never did it before. Never trusted Fords and I'll never buy a Ford ever again).

              0 Votes

            Ford Motor Companycolombine ford service and repair department

            My wife and I purchased a 2014 ford explorer sport model suv form columbine ford in 2014 including all the bells and whistles like the extended warranty and the maintenance plans. We currently have just over 90, 000 miles on this explorer and for the last 60, 000 miles have been complaining of the engine cutting out, shuttering, loss of power, revving up and down, vroom - vroom - vroom, or what ever you would like to call it. This problem started when we had around 30, 000 miles on the vehicle and have informed columbine ford about it every time we have brought it into the dealership, almost every service and countless repairs, they have replaced the throttle body, they said the coil packs, the spark plugs, the boots etc, which has done nothing to fix the problem. This cutting out problem started when we drove the vehicle longer distances 2-3 hours at a time and has steady gotten worse some times doing it on short trips as well. It is a major concern especially when getting on the interstate where vehicles are driving at high speeds and we can't get ours going over 50mph. Not to mention the damage this is causing in the engine internally. I have researched this problem exclusively and have found countless complaint of this ecoboost engine doing the same thing my car is. Like I said before we have complained about it every time we bring it in as well as calling them numerous times to inform them that the issue was not fixed after getting it back that it is doing the same thing. Today 11/21/17 I picked the vehicle up to take it on thanksgiving vacation and they (Paul edwards - service manager???) told me that they had fixed all issues we were having with the vehicle except the touch screen and those parts would not be in for another week or two and that the exhaust fumes we have been smelling would also be fixed at a later date because the parts were on back order. I told him I had talked to josh yesterday and he told me the same thing, then he through me the keys and said I could take my vehicle and they would fix the remaining problems later. I ask for a print out of the work they had done and much to my surprise they told me they did not have anything for me because josh was not there. I asked them to pull it up on the computer and print it out so that I could make sure the shuttering, cutting out, problem was addressed because we were making 4 hour trip for thanksgiving and again he said he had no idea what they did because josh was not at work. Then another gentleman behind the counter got on the computer and pulled up all the service records and repairs ford had made on our vechicle and to my surprise the revving up, cutting out, vroom-vroom-vroom problem had never been written up, so I had him scroll down all the other appointments we had made in the past for warranty issues and services and he said they had never documented us complaining about that issue before!! I got a little upset, and ask how that could be and looked at paul edwards the service manager and told him the last time I came in I personally talked to him about the problem, he typed it up in front of me and we made an appointment to get it fixed, how could the problem not get addressed with the main guy taking care of it for me. We scrolled down some more and noticed it had never been addressed, they have never even noted on any of the paperwork and we have been complaining about it for years, 60, 000 miles. Then when questioning paul the service manager about why it was never documented or addressed he told me that my bad attitude wasn't going to get if fixed and told me that if I didn't like it, I could take it somewhere else, I told him I know I can but we bought this $60, 000 vehicle here and was promised exceptional service and we weren't getting it, then paul tossed me the keys and told me to take my car somewhere else. What is going on at this place to have such poor management that would make this guy act this way, why won't ford fix this explorer for me??? Of course I got upset about this, who wouldn't??? This is an expensive suv and even more expensive to fix, im gonna get stuck with a lemon because of this service department and I want something done about it asap!!! Just because a customer gets up set you get asked to leave, just because a your car thats under warranty needs repairs your asked to take it somewhere else??? Im appalled by the way I have been misled at columbine ford, we complained about this problem over 10 times and it has never been documented and I feel its because ford wants me to get stuck with this lemon, and since they never typed up the complaint then they can say I never brought it to there attention. This is ridiculous and I hope some one at ford can help me with the problems im having. Its too bad that paul edwards and fords service department at columbine ford would treat their customers with such deception and poor workmanship.

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              Ford Motor Companyford escape 2010- power steering recall

              I own A 2010 Ford Escape that has had two recalls both of which were fixed in 2016. The power steering recall was supposedly fixed last year, this recall was for a power steering assist fault which causes the wheel to complete lock up making the car near impossible to maneuver. On this past Friday, November 17, 2017 I tried starting my car after my sons swim class and the power steering assist fault message came up on my dash and my steering wheel was completely locked. My car had to be towed and I'm still waiting for this to be fixed. When I called Ford in Quincy I explained that this was a recall that was supposedly fixed last year so I was unsure how the same exact problem happened a year or so after this recall was corrected. Now I have two children ages four and 6 months, had I been driving instead of parked I couldve gotten into a serious accident for a problem that was supposed to be fixed and that ford claimed WAS fixed. I would find it extremely hard to believe that this issue was not related to the recall. When things are supposed to be fixed especially when it's a recall it should be done correctly and clearly mine was not. Ford service was not only not helpful this past Friday they were downright rude. Explaining that recalls do not get fixed twice and that my car wouldn't even be looked at until the Thursday of next week. This is absolutely absurd to me that a company with as much recognition as Ford treats its customers this way. I have a family of about 30 people and can assure you none of them will be purchasing a Ford in the future. Thank you for your time.

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                Ford Motor Companyford 2014 titanium escape - right passenger door.

                Case # [protected]-B4Y0G1

                We have noticed bubbling and pitting in the paint on the inside of the bottom right passenger door, it appears that the painting in pitting away from the inside of the car door. To the extend that the bottom rubber detailing is now separating from the door. It appears to be rusting in side of the passenger door.

                This is obviously a defect in the door itself. We have done online research and have found numerous complaints of other owners with the same issues. When the car was brought to the dealer for service, we questioned the defect the dealer said he would look into it. The dealer responded the next day, stating that the cost would be $1400.00 to repair. He also stated that Ford would only compensate $500.00 towards the cost of this repair.

                We have paid over $3, 000.00 in additional coverage beyond the coverage that came with the certified used car.

                We have had multiple Fords both new and used for many years. This is the first time that I have encountered where Ford would not step up and make a repair on a part that is known to be defective part, even without a national recall.

                I don't feel that leaving the financial burden for repair is appropriate. At the very least I would hope the finacial considerationn for repair should be increased to a more appropriate amount.

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                  Ford Motor Companycommercial on animal planet

                  A Ford F 150 commercial aired in Texas on Animal Planet at 8am showing Santa without his beard pulled up as truck was backing with display. Given the time and viewers of Animal Planet being children, this is very inappropriate during that holiday season. Santa should be shown with beard on face out of respect for children viewers. As Ford owners we find this to be a disappointing advertising decision by Ford.

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                    Ford Motor Company2014 ford fusion hybrid transmission needs to be replaced

                    Hello everyone. I have a 2014 Ford fusion hybrid titanium edition. I've gone to the same dealer that I purchased it from for all oil changes and service and tires.
                    I have 152, 000 miles on that car which is 2 1/2 years old. Yes it's a lot but it's my commute car. I drive 160 miles a day for work.
                    Last weekend my hubby pointed out a noise. I thought alignment. But the noise sounded like rear wheel bearings that failed.
                    Even the dealership agreed. They change them. But it didn't help with the noise.
                    And now they're telling me I need a brand new transmission on my hybrid.
                    I know what a bad tranny sounds like and how it moves. There are a handful of articles on the Internet about 2014 Ford Fusion Hybrid tranny going out. Honestly it's very rare. The dealership also said he has never seen a hybrid come in for a new tranny.
                    I called Ford customerservice and basically they said sorry we can't help you.
                    I feel Ford should be responsible for
                    1. the cost of the repair or
                    2. the buyback program for my car. I've looked on the BBB regarding the auto line for Ford and if this doesn't get resolved between Ford and I I'm going to go that route.

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                      • Updated by Iamfiesty74 · Nov 20, 2017

                        Yes... I agree that the mileage is high, but I was never made aware that my esp was expiring and that it went from rear wheel bearings to a brand new tranny.

                      1 Response
                      • Sh
                        Shaun R. Nov 17, 2017

                        I absolutely don't see them giving any part of the repair with that many miles on it.

                        As far as determining what the problem is, why not have a different service center take a look at it?

                        Again, with that many miles on it, it may just be time to trade it in.

                        0 Votes

                      Ford Motor Company2010 mercury milan premier

                      I received a recall notice on the air bags in July 2016. I called Jim Taylor Ford Lincoln in Ruston, La to schedule this repair. They advised that they did not have the replacement air bags in yet but would call me when they came in. I received a notice that the air bag company was filing Ch 13 Bankruptcy and to contact my Ford dealer immediately or could face not getting them. I called Jim Taylor Ford last week and they said Ford still had not released any of these air bags to them. I have waited 17 months to get this recall done and have been driving Ford's product with the chance that if I have a wreck I could be badly injured or even killed with exploding air bags. Ford does not care one bit!

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                        Ford Motor Companyrecalls/won't return calls/ etc.

                        I had called on Monday to see about having a recall fixed on my vehicle 2011Ford escape limited. Told could drop off on Wednesday. I asked if the part(s) were there alreasy. I was assured the recall part was here. Dropped off vehicle. Several hours later get a call that there is a loud noise under my hood. I hadnt recalled hearing a noise. I explained that I did stall out on Monday at a stop sign. I asked if they could check the throttle (as it had been replaced recently from a previous recall). They said that they would check it. I said if the current recall was near the Fuel filter would they check it also. They said ok. I get call back the stalling out is because I need Spark plugs & a gasket. Manual states 100, 000 miles re place. I'm at 86, 000 it starts no problem gas, mileage is great, no loss of power to my knowledge excluding stalling out on Monday. Anyway they tell me for plugs and gasket estimate $450.00. I'm like in shock labor is 109/110 an hour. I tell them go ahead and fix it. Then next morning I decidedn to expensive to fix., i call them back then they are like why, i explained to high with labor. They say we are a dealership we are going to be high. I said like 80.00 an hour is high but more reasonable. They said well it will actually cost 400.00. I said that's still high
                        They said I can do 390.00. I told them, in think about and get. Back with them. I call back speak to another service guy. I tell him to go ahead so it for 390.00. He said okay I"ll tell'em to start. Well according to his other workers he never gave the message. my vehicle hasnt been touched since Tuesday it's now Friday. My problem is i told them, not to do anything to it except fix the recall.I mean DUH, that's why its there originally. Between calling for updates and being told They call me back. Only to wait 2-3hours and calling back myself to get no answers. The guys would say I don't know I'll have to ask. I've been inside this dealership and the service department. Its not that big nor is it rocket science to look at my invoice, and or ask another member there where can I get information down this customer. They also can't keep staff at this dealer ship on Douglas GA. Which I've understood is a sign the management isn't good. Which reflects back to you guys in corporate.
                        What I have learned is this is my last Ford product, will only return to this dealership for recalls, while I own this vehicle. I will have my service work done elsewhere.
                        Btw: a co-worker called back to check progress on my vehicle for me in the parts department. According to him the parts hadn't come in as of yet.

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                          Ford Motor Company2015 ford explorer

                          I took my vehicle to Jordan Ford in Universal City, TX on Nov 13, 2017 with concerns about Carbon Monoxide in the vehicle because I have been experiencing severe headaches for the past few months. The service guy spoke to me as if I was overreacting. The next day I receive a call from him letting me know that they needed to change some components out because the sniffers detected levels of carbon monoxide in my vehicle. I received a call Wednesday letting me my vehicle was ready to pick up. They had made the necessary repairs and the sniffers no longer detected carbon monoxide. They had also repaired the recall for the front door panels. I went Thursday evening to pick up my vehicle but noticed my paperwork stated nothing about the carbon monoxide. I insisted that the paperwork be corrected to show that they indeed found levels of carbon monoxide in my vehicle but they refused to. The girl I spoke to that evening was extremely unprofessional and lied to me several times about the issue saying they can't deternine levels of carbon monoxide and then insisted that they were "safe" levels of carbon monoxide. I left without my vehicle that evening. I called the service man who was initially helping me and told him what happened. He said he didn't know why the girl misinformed me and that the sniffers are able to detect the levels, which is why the vehicle was repaired. He stated he longer knew what those levels were but agreed to update the paperwork to show that they did indeed find levels of carbon monoxide in my vehicle. Got to the dealership Thursday evening and AGAIN the paperwork did not state that. Not only was the paperwork missing crucial information but my door panel was not fixed as well even though I was told it had been. Paperwork also states that it was repaired. I understand that Ford Company is trying to cover themselves from possible lawsuits but I myself need to cover myself in case the carbon monoxide issue happens again. Information should not be left out to avoid possible issues. I am very disappointed in the way things were handle. To top it off, I was still charged $216 for everyday maintenance that was done on my vehicle at the same time. Same on everyone involved.

                          2015 ford explorer

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                            1 Response
                            • Fu
                              FURDEdge Nov 19, 2017

                              Good post. We are going through a host of problems with our 2016 Ford Edge. You also have to watch the Dates in and Dates out on the service paperwork. One repair we had the car was in for 11 days, but the Service Rep dated it in and out the same day! This can be an issue if lemon laws or lawsuits ensue.I also believe our 2016 Edge has the carbon monoxide issue. During acceleration, a smell comes through the vents. The 2017 Edge rental they gave us was the same. Service at our dealear, Freedom Ford is the same. Right hand doesnt know what the left hand is doing and results are poor customer service all around. Ford National is the same or worse.

                              0 Votes

                            Ford Motor Company — 2014 ford focus, appx 50,000 miles

                            I purchased the vehicle brand new. I wanted to help boost the sales of an American product . From the...

                            Ford Motor Company2015 ford explorer interceptor

                            Purchased a 2015 Ford Explorer Interceptor only 2 months ago. Bought it as an SUV 4x4 for traveling in and out of Suffolk County NY to work in New York City. The 495 E and W highway has been my route for almost 10 years. Anyone that has traveled on this highway knows that it can be a long commute or even a parking lot on certain days. I started noticing intense headaches, feeling nauseous, cramping in my stomach and wanting to fall asleep. I did some research and came about the thousand of Complaints from other consumers of the Ford Explorer vehicle causing Carbon Monoxide poisoning into the cabin. I complained to my husband and he drove with me on the 495 W into New York City and he became very sick as well.

                            Its unfortunate that so many complaints are being made by hard working families who purchased a vehicle for comfort, security and a source of transportation. Majority of our Police Officers who are driving in these vehicles on a daily basis are also exposed to this lethal gas. Ford is basically killing us in our own vehicle and hurting our Police Officers as well.

                            I have now parked my 2015 Ford Explorer Interceptor after only driving it for a month. Waiting for Ford to recall or purchase back all of the Ford Explorers. FORD it's kind of like homicide to your consumers.

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                              • Updated by Jen Prashad · Jan 17, 2018

                                I contacted Ford Headquarters and advise them of my situation. The current recall for the Carbon Monoxide is 17B25. I had our vehicle towed to our local Ford and the following was done:
                                - Recall 17B22 - reprogrammed PCM to latest calibration to resolve software incompatibility codes
                                - Recall 17B25 - BB5Z 7841617A - door assembly rear, DB5Z 5202 A - extension exhaust pipe, CK4Z 13014 B - Insulator tunnel, 4M8Z 78280B62 A - Valve assembly auto drain, installed exhaust tips, sealed body plugs, installed liftgate trim panel seal kit, reprogrammed HVAC.

                                I went in after the recalls were taken care of to pick up the vehicle. Spoke with the Service Manager about the test to confirm that no Carbon Monoxide was leaking into the cabin and he stated "We don't test for the carbon monoxide leaks". I was confused because the recall was done to rectify the problem of carbon monoxide leaking into the cabin but they cant confirm if it is or if it is not because they don't have a meter to test.

                                Drove the vehicle home and then to work the following day. Have gotten sick. Also acquired Tinnitus and visiting a ENT specialist who is now ordering scans and blood tests to be done.

                                The vehicle has been parked for the last 5 weeks. I just paid for the NYS registration and obviously vehicle insurance for a vehicle I am afraid to drive.

                                I have contacted Ford Headquarters again and they have stated that my matter has been escalated to Ford Headquarters manager who will contact me in 1 business day. Let's see where this goes. I will keep you all posted.

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                              • Po
                                pobarjenkins Nov 15, 2017
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Have you taken the vehicle to a mechanic or used a carbon monoxide detector as mentioned above? Confirmation is important in situations like these.

                                1 Votes
                              • Sh
                                Shaun R. Nov 15, 2017

                                I wouldn't hold my breath (pun intended). Have you used a carbon monoxide detector to determine this for a fact? If you had, I think a lot of people would be interested to know.

                                1 Votes

                              Ford Motor Company2016 ford edge titanium

                              I purchased this vehicle 1 year and 41 days ago. I now have a stress crack in the front windshield that after contacting Ford i was denied any consideration on a replacement (case# cas13527798). I only have 13000 miles on my Edge and feel that this problem is extremely unusual. I have been in the auto service business for 45 years and under the circumstances i at the very least would have offered a 50/50 split on the cost of a windshield replacement. Ford paying 50% of warranty cost and i paying 50% of retail. This would have restored my confidence in Ford and their customer service. Instead i got a flat no. This may not have any effect on your company, but it sure does change my view of the Ford Motor Company customer care.

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                                • Fu
                                  FURDEdge Nov 19, 2017

                                  We are on our third windshield replacement, due to water leaks. No Charge, but extremely inconvenient. I advise all 2015+ Edge owners to check under their dash and mats for wet carpet. Ford did a stop sell on 30, 000 2015 Edges for leaks around the hood hinges, but I think it persists. My dealer keeps blaming the windshield. I agree with your experience with Ford National. Also, very unprofessional, accomodating, or responsive, in my experience. This is my first Ford product purchased new. My take is they have so many quality problems, the dealers and national service personnel are overloaded beyond their ability to respond. I will not be buying another Ford because of this. Bad part is I love this car! We have the Sport Edge, with the Mustang twin turbo engine and it is as fast and comfortable as you can get. The quality is just not there. Oil leaks, water leaks, etc.

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                                Ford Motor Company2015 explorer exhaust and antifreeze leaks

                                I bought my 2015 explorer new from Sutton ford in Matteson Il. I have contacted them twice about exhaust and antifreeze fumes inside. Giving me my wife and two grandkids headaches and sick. Sutton has never called or emailed back. What can I do? I emailed rizza ford and they have yet to contact me. Can I take itv to any ford dealer? Or do I have to take it go Sutton ford?

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                                  Ford Motor Company — services provided by ford

                                  Good Morning, I just wanted to share a complaint about a particular Berge Ford in Mesa, AZ, due to my...

                                  Ford Company2014 ford fusion

                                  Since I am writing to tell you I had brought my car to my mechanic, he did a diagnostic on it and his said NOTHINGCAME up for a bad fuel pump & sensor.he advised me to bring it to established ford dealer.I went to burdick, central square, n.y. service mnger was very kind.but... his tech who is experienced is not there till the 20th.in the meantime my car stalls out on me 2 to 3 times a day . I drive country roads to &from work, praying all the time it will start again if stalls.it is night when I get out.no one has ever heard of flex plate going once, more or less 3 or 4 xs.please help me!thank you

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