Food Basics
Reviews and Complaints

We are seniors and shop at the Kemptville Food basics every week. Today at the self check out I scanned 1 dozen eggs put them in my bag, scanned another dozen eggs, put them in my bag and then this staff woman came up and opened my bag to check it, when there was only 1 other customer at self check out. She made us feel like we are trying to steal from them. Then the last 2 items I scanned was Gingerale and she came back to us and checked our screen to make sure we scanned them. She made us feel like we were trying to steal from them. I understand they have a job to do and make sure people aren't stealing but to go through my bag without saying a word was very offensive and disrespectful. If she wanted to look in my bag she should have asked if we mind instead of just coming from behind me and opening my bag to search. Next time I'll ask to speak to a Manager because this, in my opinion is not how you treat customers.

An elderly woman had her bill thrown at her by a cashier in the Lindsay Ontario store. Then continued to shout at her as she walked away stating "she was going to have a good day anyway". The manager was called, and he too was rude to the elderly customer. The cashier actually complained how the woman placed her groceries on the belt. And as a result, my entire family is now shopping elsewhere.

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I am a huge fan of Sobeys and a regular customer but some of their stores have a less than perfect customer service system. Many stores have the hateful practice of selling lottery tickets at the regular check out counter that results in the interruption of the flow of customers. It also had other obnoxious results. At the Highland Street store in Kitchener, for example, if you complain about the delay one is likely, as I was, to be treated by management as a pest. The manager of that store, instead of listening to my complaint, stood over me and simply told me to wait. The store on Lincoln Road in Waterloo, on the other hand, has a separate counter at which to buy tickets. I don't know how much authority Head Office has over the practices of individual stores, but if possible they should simply demand that all their stores separate these two functions.

I saw in your last weeks flyer that you were discounting Schneider's bacon $2 using the MOI card. I did not have a card so I went to the customer service desk and asked for one and inquired if I would be able to use it to purchase the bacon at a discount. This was on Sunday (till #2) at 2pm.
The cashier said she would activate it when I came up with the purchase so I assumed I would get the discount at that time. When my wife and I came up to the same register with our purchases, I noticed the bacon was not discounted and asked to activate my card as previously discussed.
The cashier said it would not count for this purchase and we would have to wait for an activation code. This is contrary to our previous discussion.
We were annoyed that your practice baits its customers with a discount that is not immediately realized and I can only assume you expect customers to remain passive and accept the situation.
My wife and I refused to complete our grocery transaction ($78) and left the store with no interest in returning. Your competitors provide the same price without a need to have a prioritized card for a discount and we will patronize those stores in the future.
Shame on you for this deceptive marketing scheme!

My complaint to you is in regards to the customer service that I received from the cashier and his coworker who was working along side of him at Customer Serivice.
Date: December 29
time: 3:00 pm
Location: McLeod Road, Niagara Falls

The Cashier who was of East Indian decent rang my purchase through without any eye contact, a welcome, or a thank you after purchase was complete.
He instead was joking around with his fellow stafff employee working next to him on Customer Service who was also of East Indian decent.
I addressed the situation but was only laughed at and receivied some wise cracks of that they do their job well.
I have nothing against their race, color or place of birth. I have lived abroad for many years and am very welcoming to all immigrants.
As a customer I feel that good customer service is so very important and should be part of any good training.
I normally shop at Zehrs and No Frills. Never have I experienced this before. As a matter of fact I have never experience this in all my days of shopping and this is the first time I have ever made a complaint.
I sure hope that you will adress this situation. I don't want anyone to lose their job over this but it needs to be addressed. Being kind and curteous to your customers is what makes for having a good day and the success of any business.

Food Basics has made itself a success with its discount, affordable brand. In our small blue-collared town, many of your customers are seniors, disadvantaged or living on fixed income and disability payments. We have also seen a dramatic increase in homelessness.

1. Imagine my disappointment to see Food Basics Goderich double the price of its discounted, past-due produce. Instead of the former .99 cent bags, now the past-due produce has been raised in price by 100% to $2.

SInce there are many residents depending on good value from Food Basics, please help me understand your price pressures on what is essentially a product lacking any remaining vlaue.

2. Similarly, the Rocco Italian coffee product always sold until recently at 4.59 for 325 gms, escalated in one week by 20% before being "Locked Down Priced" to $5.49 Is Food Basics leaving its roots and values? Thanks for a written reply that I can share on social media.

Food basic at Sunfish centre on fisher-hallman. Came in with my service dog and a staff member Lorraine was very hostile saying my dog is not allowed to be in here. When informed he’s a service animal she kept asking me what is he alert for. I am not sure of her question and kept asking her what she meant. I asked her if she’s asking about my disability, she kept saying no I’m asking what his alert for. She also said he doesn’t act like a service animal. He fully is a service animal and doing his job. Please see recording if possible. This incident occurred August 24 around 1015. I called the department and spoke with the manager, Cheryl Bordeau which she was not apologetic and pretty much said she’ll talk to Loraine. I will be reporting this to the human rights as this is in violation of my right. I was not welcomed and didn’t continue shopping. Do your employees been trained regarding service animal?
You can email me at [protected]@hotmail.com or call me at [protected]

on May 23th l noticed $265 taken from my bank account from Food Basics l contacted your company on CHAT as l have been sick and unable to talk, l again contacted numerous times always told it was a mistake and will be corrected well here we are a week later and still no money refunded... l also had an prior issue as l had asked for month to month membership to see how this would work out... and again they took out for a year... l would never of used your services every again had l not paid for a year l am so disappointed with your not just your service but the way you fix the issue, l am stuck with a year and then you seem to take money from my account last time it was over $300 gave me this excuse and another but within 3 days l was refunded 60 then another 60 and then the final amount and now $265 exactly the amount... do you abuse the seniors this way so angry right now l am so glad l can not speak cause l would give you quite a few words... l even contacted my band 2 days ago to stop the transaction but still have not heard from them either... please rectify this issue... social media has heard my story trust me... SENIORS BEWARE.

Not understanding how Food Basics has the audacity to increase the price of their Irresistible Orange Juice 2.5L from $4.44 to $5.99 in the last few weeks. This is absolutely outrageous that they are allowed to increase this by 35%. This is no where the price of inflation and this type of pricing behaviour should be prevented.

I have only selected this product to highlight the inappropriate or unjustified price increase, but this has been implemented on numerous products.

Not too sure why a company needs to make a $218.8 million profit for the last quarter on selling food and produce that are essential to mankind.

We as individuals work hard to support our families, and I did not see an increase in my salary of 35%. How does and organization like Food Basics get away with this type of consumer price gauging.

According to the World Bank the average orange price has only increased 3% in the last year. That is a significant difference from 35%...

Hi

Im a regular customer of your store. Today around 8:20pm.I visited in food basics I took a cart from outside that was broken on top lock side.when I was moving kart, on that time my jacket stuck in broken part of kart & is damaged.now my jacket tear from arms, just because of your broken kart.now who is responsible for this happen.that was-my new jacket & it’s very extensive. When it’s happen, I told one of staff member but she denie me & not gave me proper response.Can you explain me who is responsible for this. Plz give me positive response in that concern.

We visited one of your stores monday November 20th at around 9.10am we went through the vegetable and fruit isle when we turned to go through the lunch meat and hot dog isle I stepped on an object and went flying up in the air and came down on my left hip.

One of your employees watched it happen and came over to see if I was okay I got up off the floor and looked for my phone that flew out of my hand turns out my phone now has a crack in the corner of it..I'm still sore and stiff I don't understand why these shelves are left where this could happen this is total neglect and have been told by a few people to contact a lawyer over this i want to make sure this never happens again to anyone... please contact me at

[protected]@hotmail.com

Brenda mcleod

31 queenston st St Catharines Ontario L2R2Y8

[protected]

bought 3 pack last week from food basics barrie & while I understand they recommend was before use we have VERYT SELDOM found this necessary with the andy boy lettuce you usually carry. This stuff (being polite) however is FULL OF DIRT... by time cleaned up & left to dry, 1/2 of it had no solid crunch texture anymore

PLEASE - pass on to your purchasing team - GARBAGE DOES leave a bad taste in your mouth

THANKS

S. Paul Aston

The gates do not open automatically, they must be pushed and held or they jump/swing back to hit you. My grandson is 4 and he was smacked in the face by the gate.. The stratford store is not to blame, it is the management who decided to put in inferior gates, I hardly want to go into the store any more as a regular shopper. Thank you for looking into this issue.

Question - Is it possible to purchase Cloverleaf tinned skinless boneless pink salmon (142g or 150g) in bulk at a reduced price?

Circumstances – NOTE: Please read this entire section to understand the background and nature of my question and inquiry. Thank you.

I originally posed the above question and information directly to Cloverleaf who replied that they are not set up to sell directly to the public and said that their products are sold in stores across the country. We have purchased these products at the Food Basics store in Keswick, ON where we live. This question and document was then sent twice to our local store using the form online and we received no reply. In speaking verbally with the Assistant Manager of the store, we were advised that product shipments are governed by Head Office and not the local store. As such, I am now sending this to you for review and reply.

I am reaching out to you on behalf of my eight-year old grandson Max. Max was born with an extremely rare genetic condition that has left him totally paralyzed with only slight movement in his eyes and mouth. Max is non-verbal, G-tube fed and is subject to seizures. Max's health is very complex and he is monitored by a specialized multi-discipline care team at Sick Kids Hospital in Toronto.

In addition to requiring a specific regiment of different medications, Max has also been placed on a very strict Keto diet by his doctors to help control his seizures. In this regard, Max can only eat two types of meals - both blended with very specific quantities of certain vegetables measured to the gram. One of the two meals is salmon and the second is chicken. The meals are prepared and blended at their home in Keswick by his mother (my daughter) and then frozen in mason jars for daily consumption.

In terms of salmon, skinless and boneless pink salmon is preferred for ease of preparation. In preparing salmon meals for one day, 221.7g of drained salmon is required; thereby requiring three tins of either the 142g flaked pink salmon or 150g chunked pink salmon per day. To express this a bit differently, my daughter must purchase 90 tins of salmon per month to cover Max's Keto Diet needs. This quantity of salmon is obviously quite costly, which has led me to seek your help by posing the question above.

I would sincerely appreciate any comments or possible options you might suggest as a way of providing the quantity of salmon needed to feed Max in bulk at a lesser cost. Thank you for your consideration and I look forward to hearing back from you.

Kind regards,

Michael Davy

26 Dovedale Drive

Keswick

[protected]

[protected]@rogers.com

Sept & Oct /2023 - 2x in the last month I have noticed rotting produce or all going bad. It never use to be like this! Bought cranberries for thanksgiving dinner. When I opened the package they were all rotten. Had to throw out lean ground beef I bought. When I thawed it out, after being in the freezer just 2 weeks, it was a pale grey shade and smelled bad. So the owner is buying spoiled items and charging full price and making money of many disadvantaged people who live in the area. When you ask for the store manager there is a Muslim woman who dismisses your concerns rudely. I will not shot there anymore.

Hello, This is my second attempt to file a complaint,

I would like to lodge a formal complaint about the manager, Tripp Tripathi, Food Basics Sarnia location.

I've had words with him a couple of times over the dispensing of my prescriptions in the past 6+ months or so. Please note that I am a 67 year old woman with a back injury undergoing treatment with a surgeon.

There seems to be a power struggle with him as he has a problem with listening rather than his own talking.

Because of several "mishaps" in getting my prescriptions filled, I made a specific appointment with my Dr's nurse practitioner Marcel Blais from Corunna Medical. I wanted to ask him about the faxes being sent and Food Basics not sending them through or is his office not sending them. I as the patient depend on these medications and the people who prescribe and dispense them.

When I brought this up to Mr Blais he got quite upset (yelling tone) about the Food Basics practices. He said that their faxes were not being sent and he had no reference to getting them at all. He is the only one that goes through the faxes and makes sure they are taken care of. I have MANY times had to repeatedly call Food basics to inquire where my refills are and the status of them.

The dilemma here is that they have severe opposite stories. Which is why I went to ask my Dr's office to where the problem was landing. I didn't want to lay blame in any direction. But from what I was told there was that Food Basic has a general bad operational reputation and to move my account asap. They are listed at # 17 on the scale of drug stores in Sarnia.

After speaking to my Dr's office in person on the 23rd of October he told me that FBasics was lying about their faxes and that I should move my account to a better pharmacy. This location is the lowest standing in Sarnia and the reviews are terrible.

Mr Tripathi is not only arrogant and unfriendly and I avoided him as much as possible. The one prescription sat somewhere in limbo for over a month. Marcel Blais was beside himself in what is happening.

Their phone and fax line is down numerous times when trying to get through. I was also told they were not digital and relying on old fax and phones. Which I can attest to be true, by experience. Whether you have since upgraded Mr Blais seems to believe they are obsolete.

Mr Blais also gave me his card to give to Mr Tripathi and insisted I tell him to call him directly. I did so on the following friday.

I also told Mr Tripathi what Mr Blais said and apparently he lost his professionalism.

I just received a blatant extremely rude phone call from your pharmacist calling me a liar and a few other choice words. I had to hang up on him. He made this call after I had already changed my account to another pharmacy on Friday afternoon, the 26th of October.

Instead of him just letting the entire thing go, even after knowing I've left his pharmacy; he chose to make this sort of phone call to me.

I don't often complain about things unless they get to this degree of disgraceful practice.

He should be removed from his position and I will not be able to  speak well of this business to any one.

In closing, I've seen a big turnaround of employees running through there and the only one I could trust is named Cheryl. The rest..absolutely not.

Regards,

Corinne E.L. Griffin

I went to food bacis on 10/19/2023 to go get some things for diner.

I bought hot chilli x2 =1.98 and got one that’s was gluten free witch was 99 cents I also bough chicken thighs boneless witch cam uo to 9.11 then I got 2 Beatrice mike chocolate witch came up to 3.76 then went to the bakery and got the little mini cupcakes selection brand witch came up to 4.49 all together I spent 20.33 but after eating some little mini cupcakes I looked at the packaging and say that the little mini cupcakes where expired.

The expiration date says Oct 13 2023

After eating them I felt really sick and still have not been feeling good.

You guys can email me at [protected]@gmail.com