Food Basics

Hello, good afternoon I would like to complain about the cashier on counter #5 in food basic leamington branch at 3:25pm today, june 23, 2022.

I got in her lane and she is about to finish on the customer she is assisting, so my instinct and my common sense told me that I have to get the bar to separate the items of different customers to avoid mixed ups. I put it in the moving conveyor and then she turn on me giving hand signals I honestly dont understand what it meant. She is pointing the bar or the items I dont know at first, so I assume it was the items she mean to say and put it in the vonveyor but I was shock I was wrong and she got mad and yell “put it back!” it was very rude and it made me feel upset as my children saw the whole thing happened and how the cashier treated me. I gave her a sharp look and dont want to make any scene as my young children watching me how should I react of the rudeness of the short asian old lady cashier who assisted us. As my items finished scanning another customer did the exact thing I did earlier but this time she is not mad and she is very welcoming to the next (canadian lady) customer. She made me feel like I dont deserved to be treated well or she have her different treatment to different customers? That is not right and she should act like a grown up in front of small children. I feel disrespected and degraded by the way she treated and gave service to me.

I am not happy on your staffs service. I hope you will do corrective actions about this matter.

I am a nice person but I know how to stand for my right when somebody is disrespecting me and I will not tolerate that kind of attitude towards me especially in front of my kids.

I just regret I didnt use the self serve : (I hope you will helped and do the right thing to do.

Thank you and have a wonderful day.

June 10th 2022

I picked up a case of Blue Gatorade to purchase upon check out the barcode was not scanning, i told the cashier the price that was advertised and she asked a colleague to go confirm. Colleague confirm price and that all cases were in tack none were broken, she called a manager that approached my shopping cart and cut out the plastic wraper and started arguing that they were all sold individually I mentioned to the manager that all cases were fully intact which he replied to i don't care i guess noone has cut them up. I told him that he had no business in going into my shopping cart and cutting up my package without even actually acknowledging my concern.

This is not how you treat your paying customers and I would like to see another manager as he was threatening me he informed me that there are no other manager in the building and that I am not purchasing those for the $5.49 price point and I could pay the full price. I asked him to leave and asked the cashier for the headoffice phone number which was not provided instead she gave me their store's email address.

The so called manager Azar than turned to the cashier and told her that i was not to purchase the Gatorade. The entire irony in this whole situation was that there was another couple looking at the same Gatorade as I was looking at which they purchased a case for $5.49 2 cash registers over from where I was standing.

I have never been so humiliated and threatened in my life by manager that has no manners or customer service.

june 7 2022 store is too small for for what they carry narrow isle narrow check out never enough checkout open all the time big line up before they open more by than its over today in produce i anted to go down an isle but employee had it blocked am handycap with wal;king pushwith isletonarrow his small cart wouldnot allow me to go by i figured e would move some so i could pass i waited a minute and said excuse me he said rudly cant you see am working am i in the wrong i said is this how you treat your customer he saidjust the rude ones am still upset so am writing customer service was my job for over 40 years ty

Hi today morning passed by food basic at Lawrence and birchmont picked one cookie made with dates for $10.99 on sale at the cashier he called for price she could not scan it employee from the office said $12.99 I asked him to see the price tag it was $10.99 he told me in front of other employees to wait went to the office and brought a new price by 12.99 another supervisor came and told the employee don't argue this is our price she was stubborn and don't want to listen I need an investigation can basic food owner agree or shall the consumer go to media

On April 29th 2022 I purchased a 4 liter bag of Lactancia 2% milk. When I opened one of the three bags from the 4 liter bag on May 1st 2022 I drank about a half a glass full of it. It tasted bad and when I took the main bag out of the fridge and looked inside; it had a horrible awful smell to it.

When I took it back to the Food Basics store on 889 Goyeau St. Windsor, On. I asked to speak with the manager. When the manager approached me I shared with him that I have been shopping at hes store for the past 13 years and have spent a lot of money in hes store. I then shared to him about the tainted milk I had just digested and also shared with him it was not the first time I had to bring milk back. Twice in one year I had to.

After sharing that info he did not ask me if I was ok, or ask me any questions concerning my well being. He then tried to skirt the issue and pass the blame on to the company who makes the milk. I said to him, "it is your responsibility to insure you are placing products in YOUR store that are safe for the customers who shop here". I asked him then what he was going to do to compensate me for the situation (travel, time, my health concerns for drinking it). Again he tries to pass the buck and blame the company the milk is from. Again I say to him "no it is your responsibility to insure a healthy and safe store for customers".

He disrespected me by minimizing the situation and just said you can exchange it or get your money back and walked away. When I said to him as he walked away "is this how you treat your customers and their loyalty shopping here for 13 years?" he just kept on walking not caring in the least bit. This is not how you treat people and I would like to know what can be done to resolve this injustice.

Thank You.

Store # 650

March 19 2022 11:43pm

Cashier #132

Products I tried to buy were at the end of an aisle with .99 as the price. It was the selection brand canned red beans, medley, black beans, chick peas. No where did it say a different price. When I went to cash out, they were priced at 1.29. The cashier (very pleasant) wanted to be sure they were .99 so she asked a manager. The manager confirmed they were 1.29. The couple beside me stated it was false advertising. The managers response was," No, on this side of the isle it states 1.29" I responded to the cashier to go ahead and remove them from my order, then the Manager said "well if she is going to continue to argue with you, give it to her for .99". I replied I was not arguing and told the cashier to remove them. The cashier was very nice about it. The manager's response was rude and not at all professional.

Regarding False Advertising, I invite you to read: https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03133.html

Hi you've been selling bratwurst like sausages in your cooler, 14-15 for $10.
You seem to have switched that to 12 recently. Is that permanent?

Your $10 "cowboy" frozen steaks have gone from 10 to 0ver $12. Is this a permanent increase? The price has remained the same.

These represent around a %20 increase.

This in last few weeks; presumably all stores.

Chris Geyer

Mr. Liam Bryant President.
More than three (3) years I have been shopping from the Stores in Windsor Ontario. I am a private Investigator (Marital) so my work take me all over the City and environs.

I have been observing the actions towards me made complainant's but! the following and intimidation as if I looking to commit a Crime of Robbery.
What broke the Camels back when an un masked man who seem to be familiar with one of the cashiers from my observation he had a GUN on him. My full Name Hurley G. Blackmann

I reported this incident to the Windsor Police The Officer run a check on me and said my file is clean as a Whistle However I was there today and the un necessary following continue I don't like to complain but! it's getting out of Hand. I am a Trinidadian by Birth been here in Canada 41 years, and I am 75 years of age. Kindly look into this matter Please for I do know this is not being done to the White Customers.

I picked 9 boxes of chocolates a night before from a foodbasucs store as gifts I noticed that they've alcohol. I went to the store the next morning and they refused to return them.

upon entering the food basics store on highland road in kitchener ont. my joystick on my right got caught on the side arm and proceeded to bend. i will need a service call to repair it. i could not drive it home. the cup holder on the other side of me was completely bent. THE MANAGER in the store said there was nothing they could do not even write down what happened. the girl at the produce offered me an elastic band to fix it. i dont see how this was my fault and i would like an apology and reimbursement of the cost to fix it. my wheelchair is the only way to get around so if something happens i sit at home until it gets repaired. this happened at about 1100 today . the manager was simply no help and i was visibly shaken up. all the manager did was keep going over to the door to check it saying its fine. you need someone that has some compassion.

Visited the location Niagara Store #858 - Montrose Road-Once a loyal customer- The pharmacist refused to sell my granddaughter Acetaminophen (I asked her to get for me while shopping) James the pharmacists tells her "no" ...yet when my daughter went she was able to buy it. I found this out and approached this rude member asking "why did you refuse to sell to my 23 year old granddaughter yet sold it to my daughter. With his pompous rude attitude said "Cause I can, I don't need to" He repeated this over and over. Then he bluntly lied. One thing to say "oh we are out of stock" he just simply said "No" no explanation. However when I asked him why he repeated " Cause I can" Rude. I spoke with the store manager letting him know of this situation...next thing you know a staff member that was behind the pharmacy counter came into the conversation and she too lied...stating "It's a narcotic" Yet when asking her now why they refused she as well lied and stated "oh I could see her mother was buying it" yet How on earth did they know my daughter and granddaughter were related they both stood at different windows far apart from each other;... she as well lied and told me to "watch it" this being a threat...Never had I ever dealt with such unprofessional behavior. When I know this "James" person is working I avoid him as often as I can he is horribly horribly rude...not what you would call a people person. Do a mystery shop on him so this could be validated. Rude and unprofessional liars. Competition is strong here...this store can be bypassed...He certainly is not a "people person" Horrible horrible Done!

Lane 1 [protected]@10:55

Very rude, unprofessional employee.

Making people wait unnecessarily longer for no reason at all, acted like she was apart of the covid swat team. In no way at all did her handling help reduce any covid transmission we felt as though she was just on some sort of weird power trip.

I own a business and I would be embarrassed to have this woman working for me.
I shop here often and never had an issue before.