Food Basics
reviews and complaints

I picked 9 boxes of chocolates a night before from a foodbasucs store as gifts I noticed that they've alcohol. I went to the store the next morning and they refused to return them.

upon entering the food basics store on highland road in kitchener ont. my joystick on my right got caught on the side arm and proceeded to bend. i will need a service call to repair it. i could not drive it home. the cup holder on the other side of me was completely bent. THE MANAGER in the store said there was nothing they could do not even write down what happened. the girl at the produce offered me an elastic band to fix it. i dont see how this was my fault and i would like an apology and reimbursement of the cost to fix it. my wheelchair is the only way to get around so if something happens i sit at home until it gets repaired. this happened at about 1100 today . the manager was simply no help and i was visibly shaken up. all the manager did was keep going over to the door to check it saying its fine. you need someone that has some compassion.

Visited the location Niagara Store #858 - Montrose Road-Once a loyal customer- The pharmacist refused to sell my granddaughter Acetaminophen (I asked her to get for me while shopping) James the pharmacists tells her "no" ...yet when my daughter went she was able to buy it. I found this out and approached this rude member asking "why did you refuse to sell to my 23 year old granddaughter yet sold it to my daughter. With his pompous rude attitude said "Cause I can, I don't need to" He repeated this over and over. Then he bluntly lied. One thing to say "oh we are out of stock" he just simply said "No" no explanation. However when I asked him why he repeated " Cause I can" Rude. I spoke with the store manager letting him know of this situation...next thing you know a staff member that was behind the pharmacy counter came into the conversation and she too lied...stating "It's a narcotic" Yet when asking her now why they refused she as well lied and stated "oh I could see her mother was buying it" yet How on earth did they know my daughter and granddaughter were related they both stood at different windows far apart from each other;... she as well lied and told me to "watch it" this being a threat...Never had I ever dealt with such unprofessional behavior. When I know this "James" person is working I avoid him as often as I can he is horribly horribly rude...not what you would call a people person. Do a mystery shop on him so this could be validated. Rude and unprofessional liars. Competition is strong here...this store can be bypassed...He certainly is not a "people person" Horrible horrible Done!

Lane 1 [protected]@10:55

Very rude, unprofessional employee.

Making people wait unnecessarily longer for no reason at all, acted like she was apart of the covid swat team. In no way at all did her handling help reduce any covid transmission we felt as though she was just on some sort of weird power trip.

I own a business and I would be embarrassed to have this woman working for me.
I shop here often and never had an issue before.

Today, on or about 14:45 pm
My wife was witness to a interaction between your Security guard and a women. Security guard was very aggressive and verbally threatening towards this person and my wife . She asked him to offer a explanation on his very aggressive behaviour and she was met with the same attitude and was called a little women and he would destroy her phone . A sexually demeaning slander . So she started to record the Sec.Guards swearing and all round dismissive behaviour. You need to speak with this person and get back to us in a timely manor . We are giving you and opportunity to put this to rest . If we don't here back from you we will elevate this to your head office and post on Social media and let people know how much you care about their shopping and safety experience .

Waiting in expectation to a response
L. Propedo Esq.

Last night I went shopping at your store and bought 4 cans of Hunt;s tomato sauce which was on sale, 4 cans for $5 but I was charged for 8 cans for $10. Also, I was disappointed because I wantd to buy Shrimp, Spinacvh and Haddock that were all advertised on sale but there were none on stock and I could not get a raincheck. At the very least I should be creditted back $5 for the tomato sauce. Not sure what info you need but here is the invoice number: [protected].

My name is Mike Chartrand and my email address is [protected]@yahoo.ca.

I would bring to your notice your oranges are on sale as above, this store had the price marked at 88c per lb./1.94 kil. I told the clerk that price is incorrect. She said that is the price, I paid for it (88c/$1.94kil) but I am not happy, this is been dishonest to your clients, my bill (invoice) [protected] — total $5.19 I wanted to purchase more, I was very, very disappointed (dated 23 Feb. 2021 time 1.31 pm, I am thinking of complaining to the Better Business Bureau for false advertising.
Thanks
Stay safe
Abdul
I am shopping with company over 30 years, that include the other branches