FlyDubai — ticket rebooking fees.
My mom and two more people were flying from Mineralnye Vody to Dubai and got delaid by customs so they had to miss the flight that night. The tickets were booked by an agency and when they approached the Fly Dubai desk at the airport and were refused any help rebooking the flight. We had to rebook the flights for the following week and also pay the penalty fee for changing the date. The penalty fee amount and the date change exceeded the amount we paid for the tickets!! I ended up paying 7, 000 dhs for 2 tickets from Mineralnye Vody to Dubai! This isn't the first experience that is horrible with this airline that we had in a past. We just don't have any choice as this is the only flight in the area.
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