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I will NEVER use this business EVER again. I ordered on Monday before 3pm EST to be delivered same day. Got an email (not a call) stating it would be Tuesday. I called and changed the address on Tuesday since she was leaving the hospital. I once again was told not a problem they will take care of it. It was never delivered. I then get an email stating they cannot be delivered on Wednesday stating I will need to pay more. Now we are 3 days in with no flowers delivered. I called and stated this was not my error and should not be charged extra. I asked to talk to a manager and all she said was to send an email which would do nothing. I then said fine, charge me the extra fee, just get it delivered and then was told they cannot guarantee delivery since the holiday coming up. Are you kidding me? I ordered them on Monday. I had no choice but to get a refund (which will take another 3 to 5 business days). Not to mention the customer service rep hung up on me once I said I will take a refund. I did get very upset with her, but you can understand why. When a company makes a mistake (even if it's only an additional $18) THEY should take care of it since it was their fault in the beginning. The customer should never have to pay more because of the company's incompetencies. It had been a complete nightmare. Never in my life have I ever had this many problems ordering flowers. In the future, if there are issues then they should always CALL not email. There is a reason we provide phone numbers. I truly hope nobody ever has to go through this again
Recommendation: JUST DON"T
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Hey, since you’ve already opted for a refund from FlowerShopping.com, ensure you track that process to make sure it’s completed within the promised time. For future orders, consider using a different, more reliable flower delivery service with good reviews for customer satisfaction. It might also help to call directly before placing an order to confirm all details, including delivery dates and policies.
I ordered flowers for my parents 66th wedding anniversary and paid for expedited delivery before 12:30pm the next day. The flowers were delivered at 8:15 PM. The arrangement i ordered and the arrangement that was delivered were 2 totally different arrangements. The delivered arrangement was 1/2 the size and 1/2 the flowers. I called without getting anywhere. I emailed a picture of the ordered and delivered flower arrangements and was told the quality was the same as what i paid for. The delivered arrangement had white roses that were wilted and brown along the edges, not fresh at all. I was told no refund can be issued since their 3rd party who did the arrangement did not have all the right material to make up the arrangement i ordered. If this was the case, i should have been notified, not sent crap. I also should have read the reviews! If I had, I would have never ordered from this site. They make you think your getting your moneys worth with their on line picutres and then have a 3rd party complete the order knowing the quality is less then what you paid for. I would love to know the 3rd parties cut out of the $110.00 spent. Apparently, this website is just a front!