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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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I
6:30 pm EDT

Florida Power & Light [FPL] tree trimming

We hired this contractor Wilson JEANVIL (786-521-8568) to trim tree limbs that were growing over the top of the house but fell victim to fraud. We had agreed on the price of $3700. The first payment to be $1500 at the end of the first workday and the balance payable on the following Sunday upon completion of the work.
However, as soon as the work began on Sunday 08/04/2019 he forbade that we took pictures of the trucks, particularly of the FPL contractors' logo on the doors.
This unlicensed contractor kept asking for a larger payment than agreed - a thousand dollars for this and again a thousand dollars for that making these multiple requests for money in the early phases and during the activity.
This contractor assured us permits and inspections are not required.
This contractor gave a verbal contract only.  He refuses to put terms in writing or issue a written detailed invoice.
This contractor does not have proof of insurance.
This contractor only works weekends or after-hours.
This contractor asks to make checks payable to his person or "cash" rather than a company name and threatens to stop further work unless paid in full up front. He flipflopped with promises and skipped work we agreed on.
This contractor's advertisements, vehicles, cards, and so on do not display a license number.
This contractor uses a bucket truck and mulcher that belong to a subcontractor of FP&L. (See photos).  His brother drives one of these trucks.  It is likely that the workers who were in uniform with hard hats from FP&L were supposed to go clearing power lines, and were clocking overtime that day.
A check of $2500 was written and handed over at the end of the first workday but as soon as i found out from his dad - and online that the contractor was unlicensed and uninsured, i decided, upon the advice of my bank the next morning, to stop payment of the check within 24 hours for fear of being part of a criminal activity.
Finally, we called a licensed contractor to finish the job. We begged Wilson Jeanvil to stop coming on our property as he was appearing until late into the night. We urge anyone who sees this sort of activity take place to call the police who can arrest him and his crew for illegally running a business without a license. If you hire an unlicensed, uninsured contractor you are liable for aiding and abetting in a crime and if a laborer injures himself on your property the property owner is liable and can be sued; even if the contractor cannot sue for financial loss if you don't pay. The Florida Supreme court has ruled that unlicensed contractors cannot sue if a client refuses to pay part of all of the agreement, oral or written.

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Update by 80ist
Aug 09, 2019 6:39 pm EDT

Having talked to a lawyer, we were advised to never have someone start a contracting job without a written contract stipulating in detail what will be done and in what amount of time. If debris will be taken away for an extra cost or if the clean-up is included in the price.

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12:55 pm EDT

Florida Power & Light [FPL] continuous power disruptions

Any one contacting FPL is wasting there time. The one star rating they received is proof positive that NO ONE CARES. I called Thursday regarding power disruptions that are becoming more frequent. The FPL rep reads from a script and hopes you will hang up and accept their excuses.
So I pressed further and then she said FPL would investigate and call me back within 5 days. I received a call Friday Night at 8:30 PM. The message said if I am having any more problems I should call back. Saturday morning I called back. They had NO NOTES about what they investigated and closed the ticket. Meaning: They did NOTHING and that's all folk's.

The power supplied by FPL is no better than a 3rd world country. I have spoken to dozens of people where I live in Vero Beach who all are experiencing the same outage issues. Friday when I went to the gym, zero wind, zero rain and the power went out FIVE TIMES.

FPL is providing a sub standard product and when your A/C blows up they do not accept responsibility. FPL has no problems, they are a monopoly. Any problems that are caused by sub standard FPL power are strictly yours. No help is coming.

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8:29 pm EDT

Florida Power & Light [FPL] tree trimming/ killing the trees

My name is Rosa Pasarin. I spoke a very long time ago with NIcholas Sardina from FPL and with Vladimir from Lewis tree service co- post hurricane Irma about some trees that were cut incorrectly by FPL after the hurricane.
I had mentioned to them that 3 trees- one being a large palm tree was cut so much that FPL pretty much killed it. I knew it was dying because you CAN NOT cut the center of a palm tree. That is basic arborist knowledge. Once that happens the palm tree ends up dying.
When I talked to them about this they advised me to wait and see if it would die in case of some chance that it would survive. I knew it would die but they forced me into no other choice.

So, now many months later.. it is in fact dead. Aside from having a large dead palm tree on the outside corner of my house.. my real preoccupation is that it will fall...and will either fall on my house or worse yet on a pedestrian on the sidewalk or a car driving by. It is right on the corner of a very busy intersection.
There is also a daycare with very small children across the street who walk through there every morning and afternoon.
The dead trees are big and a liability and I have been trying to prevent a possible catastrophe for the city. I think it is time someone started to pay attention.

My question is: what will FPL do about this since it was FPL that decided to cut my trees incorrectly? There are also 2 other trees next to my palm tree that died because they were simply overcut. I cannot afford to stump and cut 3 trees of this size and I shouldn't have to since I didn't do the damage. Not only that they can endanger passer-by's. I'm pretty sure that FPL nor the city ​would want that.
The excessive cutting was completely unnecessary. You will see that the trees were overcut and were't that near the lines.

And this is not the first time this happens. They also did it a year ago to another palm tree of mine but I never reported it b/c it was smaller. I still cost me pretty much to dispose of it due to FPL's fault. Again, the excessive cutting was completely unnecessary.

Please let me know what I can do.
I'm also contacting the city as I have waited pretty long now for this to be resolved.

thank you so much,
Rosa Pasarin
[protected]

the corner where the trees are is:
2901 S.W 37 Ave.
Miami, FL 33133

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4:47 pm EDT

Florida Power & Light [FPL] frequent power interruption

To Whom It May Concern,

I have been an FPL customer for many years, and never have I had the unique problem that I hope to solve with this email.

1. Every time that there is a Hurricane (as low as Cat 1) we lose power right away and are the last set of houses to receive power back. At first I thought that this was no big deal, and that the fact that my area is the last to receive power back was just coincidence. The most recent example of this was Hurricane Irma in 2017.

2. On December 31st 2018, out of nowhere the power went out in my area and came back before midnight.

3. Earlier this week (7/23), we lost power at approx 4:40PM. due to some rain, and did not get power back until 11:30PM; we had to dispose of some food in the refrigerator because of it outage.

In all 3 instances, the area marked on the attached/pasted image is the only area affected. Houses across the street or surroundings, either did not lose power at all (for situation 2 & 3) or had power restored days after the Hurricane (situation 1), but our strip was again the odd ball and we received power weeks after.

It seems that the only constant to either lose power often or have it restored late is the area where I live, which marked on the image pasted below (also attached); I am hoping that this email will be read by someone who could take action and resolve whatever issue is associated with my area, and our power service is as reliable as it is for those in our surrounding areas.

Thank you,
-An FPL Customer

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1:21 am EDT

Florida Power & Light [FPL] complaint about power outage

My mother's power went out on july 23, 2019 at 3:00 pm and they have sent many crews and it is 1:00 am and nothing has been done to restore her power! The only answer I get is that now they have to find a "specialized crew" that can handle the problem. That the power will not be restore until 5:00 am. What kind of "village idiots electricians" does fpl have working for them that they have to send 5 or 6 different crews that cannot restore a power line that was knock down by a simple july storm! This is ridiculous!

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2:05 pm EDT

Florida Power & Light [FPL] loss of sales because fpl do not notify works in the area.

Last friday 12/07/2019 our electrical service was interrupted because a fpl contractor needed to perform some works of
voltage test or replace a voltage transformer.
But as a business, we never received any notification and when this happens we were opened. This inconvenient cause us an
estimated sales loss at $ 4000, in addition to this loss of us $ 3000 in damaged foods, we lost some reservations, two
coolers were damages.
In addition to occasion bad comments by our clients what affects our image.
We require from fpl responds to s for this loss and damage, refunding the sale loss.

* the contractor showed us the work order

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1:22 pm EDT

Florida Power & Light [FPL] customer service people

It is almost impossible to speak to reasonable and helpful people in FPL, I needed information about an old account because I was afraid someone had used my Social Security in another address and the incompetent and inefficient people that FPL has in West Texas is absolutely incapable to provide help at all.
I spoke first with "Liz with ID # 4218" and then with another more incompetent supervisor "Letty with ID # 4234".
I was told by these inept women that FPL does not provide information, even though I GAVE THEM MY SOCIAL SECURITY NUMBER, MY FULL NAME, MY ADDRESS, AND EVERY PERSONAL INFORMATION REQUESTED...AND, I TOLD THEM I NEEDED TO KNOW IF SOMEONE ELSE USED MY SOCIAL SECURITY NUMBER FRAUDULENTLY...HOWEVER, THESE STUPID WOMEN DENIED ME OF MY RIGHT TO KNOW MY OWN RIGHTFUL INFORMATION. I cannot believe "Letty" is even a supervisor! She needs to go back and keep washing dishes in some kitchen instead of dealing with customers. She wouldn't even let me speak, and she arrogantly would scream over my voice, in spite, I asked several times to have the courtesy to listen to the customer.

Thank God, I was able to call back and speak with someone in Spanish, and the difference in customer service and efficiency is of 180 degrees. This lady, not only gave the information required, but she was kind and humble...MAYBE SHE SHOULD TRAIN YOUR ENGLISH SUPERVISORS?

Call me if you need to speak to me.

Thanks,

Flor Cruz
[protected]

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9:43 pm EDT

Florida Power & Light [FPL] billing/budget program

Made a complaint last month...have heard nothing. What is the point of making a complaint on here if nothing is done?! Over the past 3+ months we have replaced all the window with energy efficient double pane ones, double pane energy efficient patio door, new storm door, new AC unit, new HVAC throughout the house...and the bill is the same! Another question, how can FPL charge a customer for being a customer?! Just viewed this months bill, $8.28 for being a customer?! Are you freaking kidding me?!?!?!?!?! A franchise charge?!?!?!?! We get charge because YOU/FPL are a freaking franchise?!?!?!? Not to mention that our refrigerator went out because only 1 of the 2 powerlines that come into the house was working. That has been 2+weeks, FPL hooks us up to our neighbors and then sends a letter that it will be about another 4 weeks for them to fix it...oh, and they are subcontracting that work out...are you freaking kidding me?!?!?!?! A coworker had the same thing a few days later happen, and she said that day 3 FPL trucks were there and had a new line put in. Soooo, because we are no a minority ours takes a back seat?!?!?!? If anyone reads this and knows of any class action law suit against FPL, please text me [protected].

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11:45 am EDT
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Florida Power & Light [FPL] customer service

In the overall zeal to automate and reduce staff, FPL has stripped so many employees from their company, it is impossible to get anyone on the phone who has any level of competence, common sense, or Critical thinking.

If you call for anything outside the list of problems they have listed, you are out of luck and may as well begin to plan on being forever frustrated. The Automated system is actually less intuitive than the employees who can do very little, or answer any questions. If it's not about billing, Opening a new account, or relocating an account, they do not wish to speak to you and have set it up this way.

Over time, when technology itself obsoletes the company and we are all able to generate our own power, there will be a mass exodus of customers, that have resented how they were treated and have never forgotten. As opposed to being friendly and blindly profit driven, it will eventually destroy this company

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2:54 pm EDT

Florida Power & Light [FPL] billing dispute

My number is [protected]

I paid the June invoice June 11. I received several online notices to say my bill was still due, and then past due.

I paid the same amount again June 18.
I received a notice June 19 to say my electricity was cut-off for non-payment.

June 19 I paid the same amount again plus a re-connection fee!
What is going on? My bank account shows these payments have been taken from my account. I want my extra payments returned and reimbursement for the re-connection fee.

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11:48 am EDT

Florida Power & Light [FPL] employee

Your employees are extremely racist! Which most people know, but when your employees post how racist they are on social media its a whole other level!

Photos attached below.

Employee's name is Michael Ochoa. He is a racist and should not be allowed to post such hate on social media. He is representing a very prominent corporation and must be disciplined for such disgusting behavior. If he is not, I will report this to every news outlet in FLORIDA!

It's disgraceful and shameful that FPL employee's behave in such a manner.

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11:26 pm EDT

Florida Power & Light [FPL] billing

My nephew is on FPL's paperless billing system and uses my email for billing because he's always out of town. He gives me cash up front and I pay the bill as soon as I receive FPL's request of payment due via my email. They don't allow you to overpay, or in other words pay in advance online (which we'll be doing by check via regular mail from now on) and sometimes I get a current bill and sometimes I get a final notice with $5 late charge. They're very inconsistent with their online billing to the point where it feels like a scam to collect late charges. I've searched my emails for all FPL bills and they all coincide with my payments.

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12:10 pm EDT

Florida Power & Light [FPL] demanding deposit after 5 years of service

I have been with FPL for over 5 years always pay monthly. Do to pay period adjustments I have used the payment extension that they offer to you. Do not use this! It allows them to say your payments have been late! I have not paid late! I called to ask for assistance they want the deposit by 7-5 -2019 or will cut off my electric? Why in June, as we get into the hot months the bills are higher and they add this, This is poor business practice and they know you have no choice. When I first got FPL electric service no deposit was charged, what gives them the right to now charge it to my account in mid summer. I am disappointed on how this was handled and it is a shame that we have no choice, we have to use FPL. It feels like a monopoly to me!

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5:58 pm EDT
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Florida Power & Light [FPL] clearing of trust companies overgrown lot

I live near a wooded lot that is extremely overgrown and has LIVE wires running through it from the back of my house to across the street to the neighbors house. I've been complaining about this for over 5 years! They came once and cut the top of a palm tree off but never cleared the pepper trees or did any trimming whatsoever. They are intruding on my property and killing my fruit trees and taking over what yard. Not more than 200 feet down my road they cleared the whole power line where there are NO houses. What gives?

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Update by Nordicwolf2
Jul 08, 2019 7:26 pm EDT

Still waiting for that lot to get cleared or here back from someone... NorthPort Would have taken care of this months ago... Port Charlotte is living in the stone age...

Update by Nordicwolf2
Jun 10, 2019 6:00 pm EDT

I want that power line cleared up and cleared

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7:50 am EDT

Florida Power & Light [FPL] no power and no reasonable restoration time

Called to report an outage and Wilda Leslie (supervisor) was not able to give me any information or support. I called to report but the system doesn't show any updates. I called to get an estimate (before EOD is not acceptable as I have 2 babies and work from home) so I requested to speak to someone - something I quickly regretted - Robo assistant was way more friendly and clear than the human being who picked up the phone - who left me even more frustrated and still without power. FPL you should look at improving your infra as well as better-training your customer support staff

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6:32 pm EDT

Florida Power & Light [FPL] new pole placement

Your team installed a new pole on my property directly in front of my driveway area when I asked if they could place the new pole on the other side of the existing pole, which is a utility area, they said they would call me to discuss. However, I arrived home to find the pole directly in front of my yard, no one called me and no one took any consideration to how horrible this placement is. I am extremely upset over this. This will reduce the value of my home significantly and I am requesting that you come back tomorrow to move the pole to the other side. I am adding photos below. Well I tried to add photos below but you will only accept under 5mb. Everything about this is anti-user-friendly.

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10:57 pm EDT

Florida Power & Light [FPL] billing/budget program

Fpl budgeting is a joke! When we first bought this home 4 years ago, the highest bill in the summer (june, july, august) fpl time was about $200, with the remainder of the months between $100 and $150. The last 2 years bills have sky rocketed forcing us to do the budget. As we dive more into what is drawing what power, conclusion was the air conditioning was running too much. Air condition unit and, windows and doors were originals from home built in 2004. So, made investment to put in all new windows and doors in february 2019, and a new air condition unit with all new hvac in roof beginning of may 2019. Oh yeah, and temp used to be kept at 68 degrees, but with new air condition unit are able to keep it at 73 degrees (does not run even close as long as old unit and home is cool). Just received bill... And it is $254 (actual usage $221). How is that even remotely possible?! Lat month (april) fpl bill said actual usage was $171. Are you freaking kidding me?! I am sorry, you keep your head down, work your [censored] off, do what is right, and the utlities are able to screw you?! With the way every thing ends up in court, how is it that fpl is not in court having to pay their customers for the, won't even say unfair, criminal extorsion of their customers?! Does anyone know of a class action lawsuit going on or being pursued against fpl? We keep all e-mails, receipts (paper and electronic) and have a paper trail of this activity. Anyone interested in fighting back against this corruption, I am in. Text me [protected] and let me know this is the topic (I don't answer phone if name is not associated with the number).

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12:01 pm EDT

Florida Power & Light [FPL] fpl home

I keep receiving letters for a home protection from FPL Home. I get no where with them when I call. They either hang up, or they keep me on hold for 20 minutes even though I had just spoken with a Supervisor named Teresa. I have not even been able to make my complaint as the calls always conveniently drop. I have sent a reply back to them 3 times to advise 1. I am on the DO NOT MAIL national registry. 2. I also am under Duke Energy as is about 80% of the city I live in (Deltona, FL). #. I have said I don't want it 3 times and yet I keep getting the mailings which each occurrence is fineable as I do not have any dealings with your nor them and that makes it a violation of the DO NOT MAIL registry. 4. How much time and money is being wasted offering services to Duke Energy customers as they obviously have not done their due diligence of whom your customers are and are not. Somebody has gotten lazy. These mailings are annoying and at this point, illegal, as I had already advised them I am not interested and on the DO NOT MAIL LIST. At this point it is harassment. They are saying that they are a subsidiary of FPL and since they will not fix this, I am going to the parent company. My next action is an attorney if these mailings do not cease.

You may reach me at [protected], Patrick and Laura Hayes, 2298 E. Firwood Drive, 32725

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5:15 pm EDT
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Florida Power & Light [FPL] transformer box in my yard blew up and had to be worked in and replaced also is connected to 2-3 other homes from my yard.

My bill was 312.61 this month May.last months bill was 149.52 .I know you keep all the records of the transformer boxes and services to each address .My name is Frankie Bernard .I live at 1262 Robbin dr.port orange .fl 32129.Account number [protected] I have pictures and pics of services done to my home.My home from this box is also connected to 3 other homes.I would appreciate if you could look it up and see why this happened.My bill has been about the same for the 27 or so that I have lived here and I believe this must be some kind of mix up because it blew up .Thank you.God bless .please let me know a response at .[protected]@gmail.com

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9:11 am EDT
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Florida Power & Light [FPL] property maintenance

I have lived in same subdivision for over 29 years and back up to FPL property (power line path). They were pretty good about trimming the growth back at first. It now has been years since anything has been done and I no longer have a backyard. The Brazilian Peppers have gone wild over about 4 of my neighbors yards. Calls to FPL are taken but nothing done. They are suppposed to keep their property managed.
Thanks.

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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