Menu
For Business Write a review File a complaint
Florida Blue

Florida Blue review: NationsHearing

C
Author of the review
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FloridaBlue needs to do an audit of the contract for service and replace NationsHearing as the support company for its members. The entire experience in using this company is filled with a myriad of frustration. This mandated 3rd party service provider, who is clearly just a basic level medical billing Company has oversold their ability to understand the needs and to be able to service FloridaBlue members with hearing impaired issues. Lack of knowledge in the impaired hearing industry is clearly documented from the CEO to his family member just of college and appointed as the COO, who do not have the hearing industry knowledge to be effective in supporting the hearing impaired members of FloridaBlue. Ask anyone member who has recently dealt with NationsHearing and they will attest to the lack of skill their request is met with or how frustrated their in-network support professionals have become when they have to use the NationsHearing network. A change is needed to another provider who has the skill set to provide the professional hearing support members pay and are promised to receive. Issues include, delayed answers to questions, payment for deductibles system is a callback from NationsHearing which puts a member at risk of knowing who they are giving information to over phone line, input of forms and delayed followup to allow network providers to fulfill service to clients. Inability of front call center employees to access information online. HEPA concerns that team uses chat messaging to internally talk to supervisors.

Desired outcome: Replace NationsHearing with a professional company that is not 'just a billing' company.

Confidential Information Hidden: This section contains confidential information visible to verified Florida Blue representatives only. If you are affiliated with Florida Blue, please claim your business to access these details.

0 comments
Add a comment
  1. Florida Blue Contacts

  2. Florida Blue phone numbers
    +1 (800) 352-2583
    +1 (800) 352-2583
    Click up if you have successfully reached Florida Blue by calling +1 (800) 352-2583 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (800) 352-2583 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (800) 352-2583 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (800) 352-2583 phone number
    +1 (877) 352-5830
    +1 (877) 352-5830
    Click up if you have successfully reached Florida Blue by calling +1 (877) 352-5830 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (877) 352-5830 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (877) 352-5830 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (877) 352-5830 phone number
    Florida Blue Centers
    +1 (800) 926-6565
    +1 (800) 926-6565
    Click up if you have successfully reached Florida Blue by calling +1 (800) 926-6565 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (800) 926-6565 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (800) 926-6565 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (800) 926-6565 phone number
    Medicare Members
    +1 (800) 267-3156
    +1 (800) 267-3156
    Click up if you have successfully reached Florida Blue by calling +1 (800) 267-3156 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (800) 267-3156 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (800) 267-3156 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (800) 267-3156 phone number
    Agent Contact Center
    +1 (866) 946-2583
    +1 (866) 946-2583
    Click up if you have successfully reached Florida Blue by calling +1 (866) 946-2583 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (866) 946-2583 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (866) 946-2583 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (866) 946-2583 phone number
    Employers & Benefit Administrators
    +1 (800) 727-2227
    +1 (800) 727-2227
    Click up if you have successfully reached Florida Blue by calling +1 (800) 727-2227 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (800) 727-2227 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (800) 727-2227 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (800) 727-2227 phone number
    Physicians & Providers
    +1 (800) 955-2227
    +1 (800) 955-2227
    Click up if you have successfully reached Florida Blue by calling +1 (800) 955-2227 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (800) 955-2227 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (800) 955-2227 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (800) 955-2227 phone number
    Group Sales
    +1 (877) 465-1125
    +1 (877) 465-1125
    Click up if you have successfully reached Florida Blue by calling +1 (877) 465-1125 phone number 0 0 users reported that they have successfully reached Florida Blue by calling +1 (877) 465-1125 phone number Click down if you have unsuccessfully reached Florida Blue by calling +1 (877) 465-1125 phone number 0 0 users reported that they have UNsuccessfully reached Florida Blue by calling +1 (877) 465-1125 phone number
    Individual and Family Plans & Medicare Plans
    More phone numbers
  3. Florida Blue emails
  4. Florida Blue address
    4800 Deerwood Campus Parkway, Jacksonville, Florida, 32246, United States
  5. Florida Blue social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024