FlixBus / FlixMobilitybus never showed up

I had a ticket for the 9:05 am bus from La Jolla to downtown Los Angeles. I arrived at 8:50 am and there were already two people waiting. We waited until about 9:40 am until several of us that were waiting called. We were informed that the bus already came, but none of us saw it come by, stop, or leave. It didn't even show up on the tracker before or after. I called customer service and was hung up on twice. The third time I called I was informed I could not get a refund and my only option was to take the 1:50 pm bus. Reluctantly I agreed to have the later bus. However I found out the two other people got refunds. So I talked to customer service again and they said they couldn't give me a refund because I rebooked my trip. I am extremely frustrated as well as everyone else that had a plane to catch or an interview to go to.

Sep 29, 2019

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