FlixBus / FlixMobility
reviews and complaints

Hello,

I would like to make you aware of an uncomfortable situation that I have been involved in!

I booked the journey with your company, expecting a comfortable journey, as most of my friends did advise me to use the service! However, the journey was everything except than comfortable.

1 - it was 10 minutes late which, wasn't a problem as my next connection was an hour later.

2 - Ones I boarded in the bus, there was no space to sit as everyone was just sleeping on two chairs and I made the driver and his colleague aware but there was no interest on my talk, in fact, I had to resolve it myself.

3 - through the journey, I did not feel very well, a little bit dizzy, because of the crazy driving of the driver, which was definitely going over the limit and I checked it, myself through the phone. A road of 70 KM/H, he was going 87 KM/H. When I gently, asked the driver assistant if I could sit in the front just for a bit, his annoyed answer was that he had to use those chairs to put his stuff or to stretch his leg. It sounds as a joke but absolutely not nice towards a customer.

4 - ones we stopped in Mantova, I went down to get some fresh air, I did gently ask him again because I could not stand all of that again, he answer much more annoyed and told me that he won't leave the seats for me that I should resolve my dizziness myself. He had not had a good impression and made me feel much more uncomfortable.

5 - to finish this incredibly awkward and uncomfortable journey, I went to collect my hand luggage left with the checked luggage and it was missing, no track of it! When I went to speak with the driver and his colleague, both were not interested and thought that I was joking and their answer has been that they were in a rush and didn't want to cause more delay ti the journey because of me.

My Nabil is Nabil Madkour and my booking reference is : [protected].

After I reached the first destination where I should have changed bus, I decided to change my transport and get a train instead of stressing out more and continue an awful journey.

Will look forward to your answer.

Hi team

Date of incident: 13-09-2019

Description of incident below:
I have booked the ticket from flix bus on 13-sep-2019. I have reached the bus stop, bus came. Bus driver checked the ticket. Initially.
He got some trouble to scan the ticket. Then he called to someone. And told the booking id.
And they have suddenly said ticket is cancelled and driver refused to take us in the bus.

I haven't cancelled the tickets and and not boarded the bus.
When and how did my booking got cancelled. I didn't even get any mail for cancellation.

I have lost my time and money.
This is not at all expected from flixbus.

On the confirmation on flixbus. I have made in return ticket as well. Which is non refundable.
This is very bad experience I am having right now. I will not suggest flix bus to anyone going forward.
Driver didnt even considered to listen. I will complain about it to consumer forum.

Booking id: [protected] (83euros)

Return ticket details

Flight from paris to prague: at 6:30 pm on 14.09.2019 (94 euros)

Resolution:
I need my money back for both travel. Going to paris and coming back.
Want my money back in my bank card.

Cz contact no: +[protected]
India contact no: +[protected]

Hi.

This what happen to me it was on the way from Croatia to Italy, so I am not sure if United Kingdom on my form is correct (I am living here)

14.08.2019 I both tickets online to go from Pula in Croatia to Venice. I took one bus to Slovenia where I should change bus to go directly to Venice. My flight was canceled, so in rush and stress and that time I had to take that risk.

In general was delays on the way. I get sms with info, my next bus is delayed around 20 - 30 minutes, with I was happy because my current bus was delayed too. Unfortunatelly this one bus was dealayed to my stop 1, 5 hour! I am really fine with that, because trafic on the way, but! the driver never, never informed passangers about that! If I will know I could change my booking for the next bus. In this way I lost the ticket price, and I had to anyway buy another one for next bus.
In the same first bus, the driver did not inform passangers about stop (my stop): He should saying every single time name the bus stop when it is. The people traveling they can snooze or do not know where they are. So I did not get out on my stop!

I went to another city in Slovenia, where I get the next coach. Here employee packed my large luggage into the trunk, and the driver whants packed my small hand case (on the dimensions set out in the ticket as hand luggage) to the trunk too. I did not agree as I have on the ticket information, and it was my expensive photographic equipment inside. So he call the police! And this bus was dealyed too! Finally I gave my small case to special small trunk, becasue the police asked me to do that.

At the end I lost my train to Milan, where I had boocked and paid accommodation, and I had to pay again! for accommodation in Venice. And the driver (they changed on the way I think) has a problem to open small trunk to give me back my photographic equipment. I had to WAIT till new passangers will get into the bus.

I am sorry but this is unacceptable service. The company working like this should be shut.

[protected]@gmail.com

Delay, rude staff, no gate and unclear place to waiting.
If you wanna ruined your journey, so use flixbus.
Delay and rude behaviour staff are natural in flixbus.
There is no gate in flixbus service. It is means, you do not know where you should wating for your bus. You should searching whole the bus station and eventually find the bus number, if you can? Mostly bus have delay and you should do it, more than 10 times.
I booked frankfurt to london, I missed it because the bus had not any sign and number.

Hello,

I had bought two tickets from Brussels to Amsterdam on 2019-09-07 at 9 AM. First the bus was delayed for an hour. After two hours it didn't arrive. We were told to wait for next bus and if there are any free seats, we could get on it. All previous buses were fully booked, so usually they just say sorry, you have to wait for the next bus. All the Flixbus empoyees on premises were very rude and wasn't prepared for this kind of situation.
In the end we had to come up with the solution, which was to rebook as on a next bus, that still had free seats. So after three hours we are finally on a way to Amsterdam.
Please let me know what kind of refund we are entitled to and how we could submit the refund request.

Regards,
Justas

The less said about Flix bus the better.
The 8:30 service from Vienna Ersberg bus station to Prague and Berlin is delayed and there's no hope of seeing anytime soon. The 8:30 AM departure became 9:30, then 10:30 and then 11:15, but there is no bus in sight. No one to ask, no phone number, nothing. Stuck in the ridiculous bus station under a highway with no place to sit. Due to the delay our plans for the delay went awry and tickets bought are wasted. Had to spend $50 to buy food for lunch.
All are advised not to use buses in Europe unless it is absolutely necessary.

Me and my friends had an flex bus ride from Porto to Lisbon. At the first stop we were removed from our place because other people had to sit there. There was a discussion but the driver didn't spoke English ... so I had to move for the Portuguese people. I had to wait for a place left in the bus after everybody get in the bus again. My friends and I couldn't sit together anymore. We were badly... I'll never take it again.

I rode the bus from Tucson Arizona to Laughlin Nevada. Waiting for the bus in Tucson a flixbus stops lets people off. Doesn't say anything then leaves. A bit confused as the gps tracking never works. Pretty soon another bus comes by no sign or anything and not a flixbus Arrow I believe. No problem and get on our way. Stopped by in Phoenix and the party has started the bus is full and loud. Okay I know this is stopping in Las Vegas. Party time. The return is where this gets ugly. Get there early enough waiting at the correct gas station where we got dropped off. Again can't track the bus. Waited and waited then nothing. Called customer support stated they couldn't help me and they couldn't even track the bus. Ended up having to pay for another bus that left at 5 am and a 2 hour layover in Henderson and 4 times what was originally paid. After many attempts to get some sort of refund. Nothing. Terrible service.

I am on bus 2030 traveling from las vegas, nv to victorville, ca. This bis is not blowing cool air at all! It is as hot on this bus as it is outside & due to the fact that the windows are not accessible they do not open so there is absolutely no air circulating in a full nus loaded with mostly adults! Several passengers have mentioned it to the attendant but she can't do anything about a bus that has"no working air conditioner", in it! I take psych meds & am not suppose to be in extreme "heat" & I purchased a ticket on flix bus under the belief that they provided comfort, safety, & an air conditioned ride.. Wow! Please respond immediately & I appreciate your consideration in resolving this matter in the very near future! Any questions you can contact me @ [protected]

Sincerely, trina rodriguez jackson
6601 lafayette way, bakersfield, ca. 93309

On 08-30-2019, at approximately 1815 hours, I observed a Flixbus, #1095, California (I think) License Plate #EP00973, was traveling at approximately 70miles per hour, on Interstate 80 eastbound, approximately 5 miles west of Gold Run. The bus was changing lanes from the #1 lane to the #2 lane and then back to the #1 lane, cutting vehicles off. At one point, there was a motorcycle passing the bus in the #2 lane. The motorcycle was midway along the side of the bus, when the bus began merging from the #1 lane to the #2 lane. The bus didn't stop its merge just kept going over, forcing the motorcycle to swerve to the right in order to avoid being hit.

My booking number is [protected] (Trip from Eindhoven to Paris via Antwarpen) and has been cancelled suddenly without any reason on 30 August, 2019. Based on the confirmation from Flixbus, I have made all my Paris bookings including Hotel Reservation and other itinerary.

Based on this cancelled booking they have provided new tickets which id of next day early morning which do not suite me.

Please try to provide me with the tickets accordingly so that I can reach Paris by maximum 8 AM.

I had bought two (self & wife) tickets from Brussels to Antwerp through online, booking # [protected], reserved seats 4C, 4D. We were at the bus station at 12:50 hrs. When I was loading my luggage to the bus line 817, the driver stopped us and asked us where we are going. I told him my booking is on this bus line 817 from Brussels to Antwerp and then he said this is not the bus and asked us to remove the luggage. He told that our bus has already left and this is a different bus. The driver is Mohamed ( I could know his name through other drivers when they were addressing him) and he was demanding that I had to pay Euro 27, 90 if we have to board this bus. I know very well that, this is our bus line since the previous bus was at 12:05 hrs. and the next bus to Antwerp was at 17:15 hrs only.

THIS CHEATER DRIVER, MOHAMED, DID NOT ALLOW US TO BOARD THE BUS AND HE WAS DEMANDING NEW TICKET TO BE PURCHASED TO BOARD THE BUS. I DO NOT KNOW THIS TYPE OF FRAUD AND MALPRACTICE ARE WITH THE KNOWLEDGE OF FLIXBUS ADMINISTRATION.

FINALLY WE HAD TO TAKE A TRAIN FROM BRUSSELS TO ANTWERP AS THIS FRAUD DRIVER DID NOT ALLOW US TO BOARD THIS BUS.

WE COULD SEE THE BUS LEAVING EXACTLY AT 13:08 HOURS FROM THE BUS STATION. EVEN THE OTHER DRIVER WHEN ENQUIRED, WAS DISCUSSING WITH MOHAMED AND THE OTHER DRIVER ALSO CONFIRMED THAT THIS SHOULD BE THE BUS WITH LINE 817, WHICH WE ARE SUPPOSED TO BOARD.

THIS TYPE OF FRAUD DRIVERS HAVE TO BE BANNED WHO CAUSE INCONVENIENCE TO THE PASSENGERS AND DEMANDING ADDITIONAL MONEY. THIS IS NOTHING BUT DAY ROBBERY AND I WAS WONDERING THIS ALL HAPPENS WITH THE KNOWLEDGE OF FLIXBUS ADMINISTRATION.

I WOULD DEMAND AN IMMEDIATE RESPONSE WITHIN 12 HOURS AND SUITABLE COMPENSATION FOR OUR HARDSHIP WHICH WE FACED DUE TO SUCH CHEATER DRIVERS LIKE MOHAMED, OTHERWISE, I WOULD BELIEVE THIS IS ALL HAPPENING WITH THE KNOWLEDGE OF FLIXBUS ADMINISTRATION AND REST ASSURED THIS WILL BE CIRCULATED THROUGH ALL SOCIAL MEDIA TO EXPOSE SUCH FRAUDS.

I was on the bus L902 (from Budapest Kelenfoid to Vienna Central station) which departed at 19:50 and supposed to arrive at 22:35. Yet, the bus end up arrived Vienna at almost 1 am. The bus has delayed for over 2 hours without any information or explanation provided. This was definitely an unpleasant travelling experience. Moreover, the toilet was broken and could not be use. Please ensure the facilities could be used and stick to the arrival time, thanks. I require a compensate on the issue.

To whom it may concern:
Our booking no was: [protected] and we were traveling by bus from Rotterdom to Antwerp and from Antwerp to London Victoria Station on 25/08/2019.
We arrived earlier than expected from Rotterdom to Antwerp we arrived there at 23:15 instead of 23:20.
We were supposed to departure from Antwerp to London Victoria at 00:25 and we all were delighted that we don't have long wait.
While we were waiting there lots of flixbuses came around for different destinations but none for London and our waiting time started from 11:15 to around 3:00 everyone was tired and puzzled that what's happening.
Finally I went to another flixbus driver and explained the station and asked for help there were more than 10 people waited for this journey. He was very kind made the phone call to the centre tring to find an answer but was given short answer from the centre that the coach to London has already left.
He lift and later we asked another driver as We couldn't get through the number was provided on the site 0049 30 300 137 300 keep answering that we were not registered to be able to call to this number.
The second driver took the time called the centre explaining that on that destination more than 10 people from 3 different destination are still waiting for that bus which was supposed to departure at 00:25 and the controller on the centre were saying that, that coach left Antwerp on 00:27
It was very disappointed that no one even tried to find out how come more than 10 people already waiting desperately for their journey could have missed the huge coach.
Everyone at the station were disappointed and not believed with the response they were getting from the centre.
We were there and the only way that we could have missed the bus if the driver departure earlier than 00:25
or there was not enough passengers and flixbus decided to just leave us there with easy response that our coach has left at 00:27
This was the second time I used flixbus and my experience is very awful.
We spent the entire night on the bus stop with the rest of people who were supposed to be on our way to London.
I was very disappointed at flixbus didn't care about the group of their passengers and not even tried to find a solution. It was my scariest most uncomfortable experience, I had.
I arrived more than 36 hours late and it costed me problems physically and financially.
I would be great full for this matter to be investigated throughly as there was no way a full group of people missed there Coat at the same time all from different distention to London.
I would like forward for your response.
You can contact me either by phone or email:
+[protected]
[protected]@gmail.com
Best regards
Homiara

Hi,
We were on bus 1301 yesterday from prague to wroclaw. Our bus left on time from the bus station but every destination after that was late. We were stopped at boarder control which should have be3n factored into the time and stops were taking way to long to take off again. We spent about 20 minutes in a small countryside when there wasn't anybody to get on. At this stage we were already 45 minutes late. Our 5 hour journey needed up being 6 and a half close to 7 hours. The toilet facilities were un-acceptable. There was no toilet paper and an awful smell the whole entire journey. We have travelled with ye before and had a great journey but this has been by far the worst.

On 23. Avg 2019, at Erdberg in Vienna, the bus N982 for Plovdiv was supposed to leave at 16:30h and it came 18:20 without any info about delay on station display and even person on station on Info pult didnt have any info about it. I INSIST that you compensate cost for this tickets. And person who drove a bus to Vienna, guy with glasses called Jani didnt allow my wife and me to sit on a place we have payed for 1A and 1B athought we payed additional for those seats. He was yelling at one moment, emarrased us and we felt scared. After some time he let us sit on our seats, when he left the bus and stuff switched. Please, DO something. This is shame for Flixbus.
My name is Darko Vicentijevic (booking number #[protected])
My wife name is Lepava Jovic (booking number #[protected])
Attached is the photo my wife took from the back of the bus at 18:31h

Dear Sir/Madam,

On 6 August 2019 me and three friends were booked on to Flixbus Line 260 from Bratislava AS to Budapest Nepliget at 20:15. Our booking reference is [protected]. Unfortunately, we had a horrific experience with the entire journey, with a total lack of communication, information and manners from the driver.

We arrived at the bus station in plenty of time, but after our departure time had passed we realized the bus had been delayed. We checked the app and confirmed the bus was yet to enter Slovakia, and after checking google maps from it's location, realised we would be waiting about an hour and a half for it's arrival. We completely appreciate traffic is difficult and things do become delayed, so, while a bit inconvenient, settled in to wait.

When the bus did arrive, there was a total lack of information or apology. A large group had gathered by now, and we were not told a single thing.

The bus arrived and the driver remained seated in the front seat. We assumed he needed a break after a long drive, and remained waiting outside the bus. At this point, we were still unaware if this was our bus or not, after having 2 buses arrive before then, queued, and then informed these were not going to our destination. We patiently waited and the driver remained silent, not giving us any information. A passenger knocked on the door, to politely confirm this was the correct bus and we should begin to gather our things to be ready for departure. The knock was entirely ignored and still no information received.

The driver then opened the doors to the bus and some passengers began to enter. After a couple had boarded the bus, and a queue had formed behind them for the remaining passengers to enter, the driver then shut the automatic doors to the bus, into the line of passengers. Passengers were shut in the door, incredibly aggressively, and were stuck halfway on and off the bus. The doors were being shut on them before they had a chance to move. Not once was anyone asked to step out the way, was anything explained, or were we informed why some passengers were allowed on the bus and some were not.

This repeated for a further 15 minutes, with no information from the driver whatsoever. The door would open, a few passengers were allowed to board, and the doors would shut, trapping others in them. The entire ordeal was incredibly aggressive, confusing and downright dangerous - passengers were being trapped in doors that were being purposefully shut on them. Still at no point had we been explained to who could board, why the doors kept shutting, or why we were waiting, now an hour and 45 minutes after our departure time.

During this ordeal, I boarded the bus and, very politely, asked the driver to confirm the destination and the original departure time of the bus, to confirm we were on the right one. Still at no point had anyone been told that this was the 20:15 bus to Budapest, or had any of the calling points been communicated to us. We were merely taking educated guesses based on the tracking system in the app that this was the correct bus we required. I asked to confirm this was the correct bus and I was told no, not Budapest. I was then very confused and asked for a bit more information, and confirmation that this wasn't the bus that was travelling to Budapest and we needed to wait for a different bus.

Again, I was given absolutely no information, and was aggressively ushered off the bus, with the door shutting in the process. The way I was spoken to was abysmal, the driver was incredibly rude, rolling his eyes and specifically offering no information. It was getting much later in the evening, and, being 4 young people travelling alone, I was beginning to grow quite nervous. I was spoken down to, patronized and rudely moved off the bus.

I tried to ask for more help, growing more confused, but had to move out of the way of the doors that were being shut on me, and trapping my arm in the process. I left the bus to avoid an injury and still was yet to confirm if this was the correct bus. A crowd had gathered outside the bus, and no-one had any information. Total chaos had ensued, and everyone was incredibly confused and frustrated. We had not been given any information.

Eventually the driver left the bus, completely ignoring every single question each passenger was asked and totally disregarding the concerns of the passengers. He moved to the luggage area, where my friends were luckily waiting, and began to load luggage. Still, we had not been told anything. I managed to call to my friends through the crowd that this was apparently not our bus, and we needed to check the destination. My friend showed our ticket, and asked to confirm we would be travelling to Budapest, which was responded with a blunt yes.

I had now been lied to, given false information and a lack of assistance with our queries. We had two conflicting answers, both given by the driver, and were now unsure about how to proceed. It was late, getting dark, and we had nowhere to stay. We asked for confirmation again it was Budapest, to check the second time was correct, and this was met with sighs and a very curt and rude yes, again. We took this as confirmation and boarded the bus, feeling very stressed and incredibly worried.

At no point did any of the passengers receive an apology, was any information offered or was an explanation available about what was happening.

Once on the bus, we began moving at 22:08, nearly two hours after our original departure time.

To make matters worse, once we began moving the driver was playing music, quite loudly, throughout the entire journey. The journey was now much later than planned, and it was late into the evening. We were exhausted from the ordeal and stress of boarding, and just wanted to sleep. This was impossible with the music playing. The total disregard for passenger comfort, communication or well-being was shocking, and we were appalled.

The entire journey from start to finish was incredibly stressful, and we were exhausted from the stress. The way I was spoken to was completely unnecessary and rude, and the fact that I was purposefully shut in a bus door for not understanding was absolutely unacceptable.

I am incredibly upset about the journey and the way we were treated. I am appalled at the service and would appreciate being compensated for the journey. A full refund for the four tickets would be desirable, or compensation in the form of a voucher for future Flixbus journeys.

I have attached photos to show the crowd outside the bus, the times we left and to demonstrate the music.

I would be more than happy to discuss further or to provide more details. Please contact me on [protected]@gmail.com.

Looking forward to hearing from you,
Charlotte Morris

We are actually on a trip from Rovinj (Croatia) to Belgrade (Serbia). First of all the bus arrived nearly 80min later that planned in Rovinj. When we politly asked the drivers if they was maybe a technical issue we got a rude answer. The next problem were the seats. We have reserved and paid two specific seats like two other guests. Neither them or us were allowed to sit at our booked seat with the argument the bus drivers are gonna to sleep and take a nap at "our paid" seats. After that they let us take our seats. Meanwhile we were trying to lay down our seats to sleep a little and a woman was trying to do the same. As her seat wasn't working properly she skip to another seat to sleep. After that the bus driver started to yell at her very rude, that she has to sit on her sit, that she is not allowed to change ect. I have to mention that we're the only guests on board and that there are about 18 free seats in the ground floor of the bus. This impolitness and rude behaviour is absolutely inappropriate and unacceptable. Our bus line was on 22.08.2019 from Rovinj to Belgrade number N1906. One more thing, I was charged 5Euro for an additional luggage without getting and invoice. I paid an additional luggage online for less than 1€.

I arrived an hour before for the bus but there was no sign of it near the stop. The tracking on the map was not working for the phone app. it was parked farther and there were too many buses. due to lack of proper location services i missed the bus i was punctual for. this is a huge waste of money which defeats the purpose of flixbus claiming to be a cheap mode of transport

I booked a bus from Mostar (Bosnia) to Mannheim ( Germany) on August 20, it was 20 hr bus and it's delayed by home than 1:30 hrs, I had to reach Mannheim at around 5:45 pm but still I'm 100 km away. I missed my connection to my home now. Along with that there was no wifi in bus and no bathroom. It was even difficult for all passenger with out toilet in bus. I am really disappointed in the service