FlixBus / FlixMobility

dangerous driver, he changed line with no prior signalisation, i had to break hardde to avoid collision. then overtook two trucks on the high speed lane. not safe for passengers and other drivers on the road. this happened on Bredas ring road at around 2 pm friday 17th of may. this is unacceptable behaviour. please take action onet this. thanks. reg number 67 bkr 2 bus 1403.

Booking number #[protected]
25th April travel from Zurich to Milano to reach Milano at 17.55 pm.
Instead the bus reached at 8.20 pm which ruined my trip and the vacation completely as I had a flight to catch next day!
Kindly reimburse the entire ticket amount i.e 50 pounds as well as the disturbance and harrassment caused due to the delay as I was a single lady traveller travelling alone!
ticket photo attached for reference.
I will go to the consumer forum if not done immediately

Dear FlixBus,
On 15.5.19 I had to catch the bus from Munich to Prague that departured at 13:10 from Munich Hauptbahnhof. Unfortunately, I missed the bus and I had to cancel my reservation and to pay more for booking new tickets for the next bus that was supposed to depart at 15:00 from Munich.
Unfortunately, that bus delayed in 43 minutes, and left Munich only at 15:43. Even when getting finally on the bus, it wasn't nice at all to find out that it was so dirty, and inappropriate for traveling!
The dirt in the bus is described in the attached pictures.
I'm requiring to get an appropriate compensation for the inconvenience that caused today.
Yours,
Ronen.

Dear Sir or Madam,

I would like to complain about the behaviour of the bus driver on my journey this afternoon.

When I was boarding at 5:35 in Eindhoven (today, may 11), I mistakenly took my little trolley to the cabin. The driver made sexists remarks and was extremely unfriendly, commenting that I should not be taking the bag with me. I stored the bag in the bag room, but the driver kept on addressing me to the other passengers in a dismissive, arrogant and authoritative way. When I made a remark about his behaviour, he told me that I will not be able to board the bus, I will be left behind. He was carrying black pilot glasses all the time and was seeking proximity, simultaneously showing his authority. I was shocked, my bag was packed, and I was facing a man who was threatening me.

I am hugely disappointed by the driver's behaviour and attitude toward women. I find it unacceptable.

The plate number of the bus was: WES MV 760.

Please kindly let me know what are the next steps.

All best and many thanks, Hanna Holling

My Flixbus from Luxembourg to Brussels (N36 on March 29 2019 supposed to leave at 5:10 PM) was over 120 minutes late. I paid $43.99 to get on the next available bus (N299 on March 29 2019, which left at 5:30 PM). I emailed Flixbus and they agreed to send me a refund of $43.99. I sent them the bank transfer information and they confirmed on April 3 that they would send me the money. However, that bank transfer has not happened yet (1 month later) despite numerous emails from me.

Lakshminarayanan Venkatachalam
venkatachalam.[protected]@gmail.com

I was due to catch the 9am bus at 4500 Harry Hines Dallas TX.
I got to the pick up area at 8.45 am. I found 4 other passengers waiting.
While we were waiting, around 8.55 a flixbus for Austin and San Antonio came and left.
Around 9.10 am, I called the customer service who assured me the bus is running late and will be there in 10/15mins. That time came and left, I called again, this time I was told the bus has already come and picked up passengers and it's now 20minutes into the journey to Houston.
The person was rude and unconcerned. How did the bus come and leave without the 5 passengers waiting? There is no way the bus picked up unless on the street.
I was very inconvenienced by this horrible mistake, I think the driver is crazy for lying and the company is covering for him. My problem is the company doesn't even care, they talk to the customer as if the customer is the crazy one. Horrible, horrible bus company. Hope you FAIL MISERABLY ! If this is the way you treat customers, you should not even be running the bus company.. you are unreliable period!
I hope I get my money back for starters. I will pursue this issue if I don't get a response. The lady at customer service told me not to expect a refund! Very rude she was.

First of all, the bus was late 40 min. During that time we could not get any information about the bus... When we finally managed to depart, the bus driver said the toilet doesn't work with a comment - it s just a 3 hours journey, what is a problem? We complained, he was not even apologizing, simply answered - nothing I can do!
Anyways, above all no internet access.

I am right now on track of a flixbus with destiny to rovinj, and there's 2 drivers on the bus. While one os terribly driving with his phone in hand the other one is watching porn in the first row. Each stop they change places, and I just saw how one of the drivers is hidding beers in the front row and he stands up and drinks, while next stop he will drive. I cant believe it

The 19:55 bus from Regensburg, line N61 is always late. up until 20:30 there was no updated information about when the bus would come, then they sent a notification that it would be 40-50 minutes late. Furthermore, there is no place for passengers to sit and wait, and in the cold weather it is even worse. I am constantly disappointed with this bus company, and soon they will lose me as a customer.

I bought the ticket for a flixbus for travelling from Paris Bercy to Amsterdam on 25/4/2019, 21:15 departure.

The bus did not come, there was no announcement or notifications. We wait for more almost 3 hrs and have to call the customer service by ourselves and to reschedule the bus.

Unfortunely, all the buses going to amsterdam were full.I had to wait until 6 am in the morning for the next bus. I spent the whole night in the bus station til next morning. Without any cash with me, I was freezing all alone in the station the whole night because of this issue.

I request for cash refund for the ticket I booekd .
Looking forward to hear from you soon .

We are the tourist from India ( my wife, my son and my self) were supposed to travel from Munich to Eindhoven by flixbus scheduled on 28th of april at 21:30, as we reached to the bus stop, as I have understood the driver started talking to us very rudely and misbehaved with us very badly by rejecting to take in our cartons which contained a telescope of sky watcher brand, which we bought from Vienna, after so much of pleading and request and even to pay extra money for these boxes, he completely rejected ! Even our copassangers who were trying to explain to him in his own language, were also warned that if they tried to talk on behave of us he will not let them also in the bus!
As I come from a background, where we are taught to respect and help a guest its very disappointing to see even such ruthless people exist!
NEED AN URGENT ACTION UPON HIS BEHAVIOUR!
Details of the bus :

Complaint for flexibus :I was travelling from vienna to nitra. Reached bratislava on time and connecting bus never came. Two other passengers were stranded with me. (old couple). I called up helpdesk and they had no clue of bus. My booking number was #1034667858. This delay caused a miss on my commitments. Thanks was petrified by the issue old couple faced. I believe this is a good service and partners are to be chosen carefully. Need some assurance from you guys to give me confidence for next travel.

Hi my name is margie. I took the bus from zagreb to budapest on the 21st of april at 18.00. I had medium suitcase and small one. I know that I had to pay extra. But had no idea that it must be paid in euro. I live in uk and now traveling around balkan. I don't carry any euro in my pocket but only £450 cash. The driver said I should pay 4 euro for extra luggage. But since I don't have any cash in euro I offered him if I could pay in croatian kuna as I still had about 300 kuna left in my hand. But he said he only accepted euro or hungarian forint I still don't have any forint as I was heading to hungary after zagreb how could I carry forint. But he still forced me to pay in euro or I would be left in zagreb and not allowed to board. I said to him again if I could pay him when we arrive in budapest and I will give him forint. He seems unhappy and said again to me I have to pay now in cash or you can't go with this bus. It has to be in euro or forint. I went up to two money exchanges at bus station zagreb none of them opened coz easter holiday. I tried to take cash in euro by using cash machine at the bus station but the machines don't have euro available unless I take kuna. I went back to the bus and showed the photos of the money changers to the bus driver as proof that both of them closed today and besides I showed him photos of cash machine that proves that only kuna can be taken out of the machine. But all useless he didn't seem understand. I offered him again if I could pay him in budapest as I can take the cash over there but he kept saying no and I was not allowed to get on the bus if I didn't pay him before setting off. It's ridiculous. Eventually I gave him £20 note to the driver once all passengers on board already. Coz it was 1 minute before the departure of the bus. I said to him money isn't a problem for me even this money has bigger value than euro. Take it all. He didn't say anything but he accepted my money and he didn't have intention to give 15 euro back to me. I don't mind if have to pay extra but its not right if the driver didn't give any change to me. He kept the money and if he take it to the money changer he wil get at least 20 euro. What a joke. This type of person shouldn't be allowed to live. Greedy [censored]. I know at budapest bus station there is cash machine. Why he was so impatient and didn't want to wait until we get there? I don't mind to leave my suitcases first on the bus when I have to go to cash machine to take cash out for him. I don't know his name but from the system from your side should be able to find out the name of the driver and I am
Expecting there's action towards this case. I'm not happy at all. Logically this bus departs from croatia to hungary carrying tourists from different countries not everyone have euro cash in pocket. That would be different if this bus departed from germany or any country that use euro. I live in uk that's why I only carry pounds and bank cards. And no matter what excuses he make, it's not right at all. It's not about the money but the behaviour. He's so rude. And it's not nice to not giving me any change and keep the 20 pounds note for him self. That's stupid and selfish. Please get back to me regarding this matter. I'm looking forward to hearing from you soon.
My email : [protected]@gmail.com
+[protected] (my phone number)

Thanks

Hello. I am currently on the 325 pm bus from Phoenix sky train to Tucson Arizona. Our drivers last name is Wayne. He is beyond rude. He is snippy and unkind and is not good with people. I don't understand how he works in the service industry when he says things like "don't make me repeat myself" to his customers on where to place their bags some people are elderly and hard of hearing or have never taken a bus before and I've heard 3 people behind me say he's rude so I'm doing this on their behalf. He also is well behind schedule and extremely slow. Our bus should be on the road and instead we are at a gas station. Shouldn't this have been done before hand? He is rude and unprofessional. Last time I rode I thought he had a bad day but he's just a mean old man and shouldn't work with the public.

I have booked the connection from frankfurt to Brussels and return journey as well on 19-04-2019 till 22-04-2019. Just 4 hours before departure time I got an email saying that the operation is not running and they automatically booked another connection which is not convenient for me as I have connected travel plans with this timing. Hence I want to cancel the whole booking and requested to refund my full booking cost as Flixbus has changed it on their side at the last moment. But I heard from the customer service person that I have to bear all the cancellation fee even it is a change from flixbus side as the system is setup in that way.
Is it really working in a way that customer has to bear the charges in case of any changes done by Flixbus? I don't understand the service which customer get in such cases.

After several messages Flixbus Facebook customer service acknowledged that they understand the concern and provide a solution. Now at the last moment again 16:15 CET on 19-04-2019 they send confirmation of a bus which starts at 17:35 on 19-04-2019 from Frankfurt.
They just dragged the time until now and respond with the same old booking. How can I cancel this even by myself now at the very last moment and I cannot even reach Frankfurt by that time.

Honestly I don't get proper response from fb customer service. I would like to get my full booking cost as refund.

I didn't cancel the ticket until 17:00 as I didn't get proper response from them.

This is really a kind of irresponsibility where they are responding at last moment. I requested them in the morning around 11.00 AM and I still didn't get the proper response and they planned to leave it just like that and made me bear the cancellation at the last moment

Good morning,
My name is Sol and i am really dissapointed with the service. On February 8th i chose your company to go from Tempe to LA. When the bus stopped in Blythe after 4 h, the bus driver told us that was going to leave in 20 minutes. He left 5 minutes before so the bus left me there all alone without my luggage at 11pm. I had to ask a car to make me a huge favor and take me to LA paying him 50 dollars. The passanger that was sitting next to me, tried to tell the bus driver that i was still in Bythe and he did not care at all.

I had a really bad experience and i would like to at least have a refund of the way there.

This is my phone [protected]. The number of confirmation was #[protected]

On Thursday night we was schedule to leave Las Vegas Nevada at 11:30 but the bus did not arrive until 12:07 and we didn't end up leaving Las Vegas until 12 : 21 this is not acceptable as would I've been 10 minutes late for my bus I would not have been reimbursed for my money so now that the bus was late I'll like to know what we could do to result this issue.

Dear flixbus administrative services
I travelled with bus L759 on the 4th of april 2019 from geneva to paris -bercy-seine,
I could not get my office work done during the trip due to lack of wifi and flixbus had promised a wifi service available to passengers and to make matters worse the toilet had no water supply even though the driver was advised about it and he got technicians to work on it in Lons-- France, the problem was not solved. Thus I request a refund as I did not receive the service expected from a well known company as Flixbus.

Name: Shahnaz K Tremblay
Nationality: Canadian
Booking no: #[protected]
Date: 04 Apr 2019 (12.50 pm)

Hi,

I went to Paris to Rome, March 18
with booking number [protected]
Case Number [protected]

I went from Paris to Rome but during my trip, inside the Flixbus compartment, my luggage was lost, maybe stolen by anyone around I only knew it when I am going down from Rome.
No help from Flixbus after my entire trip was messed up the hotline number told to make a police report and file to complaint center still no help.
I need my luggage bag definitely! for there are my things, if they cannot comply with my need, I need compensation out of this from my losses and emotional stress I have been thru which is under the my rights/protection and which was mentioned also from the Flixbus page.

Looking forward.

On April 2. I had reservation on bus at 12:35 First I get sms about delay 20-30 min, then after more than hour later another sms about 100-110minutes delay. Luckaley I managed to get to airplaine by train.

Your customer service is a joke, because the bus was late by 110min(which I doubt). not over 120 you are not refunding even the ticket I never used...

To be honest your ticket price is the smalsest expens of this situation. Cab and train cost me 6 times more plus if I would miss the flight I don't want to imagine the costs.

I JUST WANT TO INFORM PEOPLE ABOUT YOUR SERVICE AND ATITUDE TOWARDS CUSTOMERS!

In case you wonder my ooking nr. [protected]

Have a great day!