Flights Mojo review: Please avoid using Flights Mojo.

I booked a flight for my son on 20 December 2025 from Bengaluru to Delhi (Booking ID: 1579516). I paid an additional amount to opt for a refundable ticket, including a Trip Shield add-on of ₹996, which allowed cancellation up to 48 hours prior to departure.

Due to an unexpected exam rescheduling by the university, the ticket had to be cancelled. My son is pursuing B.Tech in Bengaluru, and his exam, originally scheduled for 20 December, was rescheduled at the last minute to 22nd and 23rd December 2025. I cancelled the ticket on 15 December 2025, well within the cancellation window, and also shared the official university email as supporting evidence.

Despite this, my cancellation request was not processed. I contacted customer care multiple times, waiting 40–50 minutes each time, only to be told repeatedly that the verification team was still reviewing the documents. During a recent call, a customer service executive informed me that the cancellation had already been rejected on 15 December by a team member named Monica Kandari, without any explanation. When I asked for the reason, the response was unclear and the blame was shifted to the airline, citing a vague group booking issue.

As a student family, every rupee matters, and it is extremely disappointing to see such a lack of accountability from Flights Mojo. Experiences like this make it clear why booking through reliable and transparent platforms is so important.

The Trip Shield add-on is prominently displayed during booking and presented as a benefit, creating a false sense of security. In reality, it offers no real protection and feels like nothing more than early access to your own money, if at all. This is a classic example of misleading design and dark patterns used to manipulate customers.

The website itself is a basic booking portal with no added value, no reliability, and no trustworthy customer support.

Never again.
Do not fall for these tactics. Speak up. Such manipulative practices must stop.