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FlexSteel Industries
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FlexSteel Industries
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1.2 32 Reviews

FlexSteel Industries Complaints Summary

2 Resolved
30 Unresolved
Our verdict: If considering services from FlexSteel Industries with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FlexSteel Industries reviews & complaints 32

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1:24 pm EDT

FlexSteel Industries patterson sofa & parkway swivel /glider

Do Not Buy Flexsteel products! I special ordered this furniture which also includes a oversized chair & ottoman 3/6/14 . I received the furniture 2 months later.
I was living alone when I purchased the furniture so it has barely been used until last year when my spouse returned home from an assisted living.
The chair is completely worn on arms and the cushion is sagging & feels like it's falling thru- several small screws were found on the floor but can't see where they came from.
The middle cushion is sagging on couch and recently the back of the couch the fabric is coming off the frame.
I purchased a 5 yr. warranty from the store but contacting the store ( who no longer seeks flexsteel) the warranty company who gave
same answer for all problems - not covered - and contacting Flexsteel - no help! This used to be good quality furniture but the
cheap furniture I replaced from the Room Store held up way better!

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6:53 am EDT

FlexSteel Industries latitude couch, loveseat, 2 recliners leather

In 2015 we bought a Dandridge set. Poor quality as the color was wearing off the leather color was wearing off. North Carolina Direct in San Marcos agreed to replace the whole set with whatever we wanted. We picked another set and asked the salesman to make sure this leather was dyed all the way through. We did not want the same problem again. He said it was so we ordered it.
The color on this new set is now wearing off. Do you know what the value of a $9000 set is today with the color gone? Who would buy it.
I asked again what could be done nd the dealer pretty much said I would need to live with it.
Flexsteel should at least know what I can do to make the leather look good again. The one year warranty is good for them and bad for the consumer. An expensive set should not lose the color.
We would have been better off buying a Costco set for quality leather. Flexsteel has a great frame but with poor leather I would not recommend anyone buy their leather furniture.
My last set was not Flexsteel never lost color even after 12 years.

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1:40 pm EDT
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FlexSteel Industries leather recliner latitudes collection by flexsteel

Purchased dual power reclining sofa/love seat latitudes collection from Flexsteel 4 yrs ago. Started noticing discoloration of leather around head rest & arm rest. Seat sinks & has no more resilience left. Purchased extended warranty called from Montage Furniture Services to request assistance. They said there was nothing they could do as it was now out of warranty. This is the worst furniture I've ever spent my hard earned money on! Do not purchase this product.

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10:11 am EST

FlexSteel Industries leather sofa latitudes collection

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in Clearwater, Fl in August of 2014 with and extended warranty. Three years later we noticed the dye was coming off the footrest. Called a warranty company and they sent a technician out to review. Just got a text mail saying that sorry, Flexsteel's warranty only covers leather for one year. Now wait a minute. You can produce faulty dye and tanning which doesn't show up until a few years later and too bad? Scam. Never will purchase a Flexsteel again. Hidden defect doesn't show up until later, but Flexsteel laughed all the way to the bank? Don't ever, ever by a Flexsteel product!

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Update by Timothy Tuttle
Jan 11, 2018 10:17 am EST

should be buy. No follow up at all.

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7:40 am EDT
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FlexSteel Industries Latitudes collection.

Sides of leather seats have peeled . Purchased 1/12/13. Received 2/23/13.
Noticed peeling in 10/16. The couch and loveseat is not used much!. Never thought we would deal with this had been told the Flexsteel had excellent workmanship and quality
Purchased from Dennos furniture in Saginaw, mi. # 108763
If they can fix it or I would like a replacement . Something must be done over $3000 spend

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9:33 am EDT

FlexSteel Industries Leather recliner sofa

We bought a Flexsteel leather recliner sofa in 2012. The poor quality of it became obvious almost immediately as the footrest came loose, the padding had to be replaced, and now that it is a few days out of warranty all the seams are ripping open. Flexsteel rep says "too bad." $1400 piece of GARBAGE.

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8:24 am EDT
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FlexSteel Industries Leather Recliners

Purchased two Flexsteel Leather recliners from Hudson's Furniture 24 months ago. The pillow on the headrest of the recliners collapsed shortly after they were purchased, and veins formed in the leather. The leather in those veins began to fall out and looks nasty. Flexsteel and Hudson's Furniture were contacted and neither company would help us. They offered to put us in contact with a leather repair company at our expense.

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Harry Balls
, US
Jul 06, 2015 10:24 am EDT

Most of Flexsteel is highend. However thier "Lattitude" leather line is imported. This is why Flexsteel warranties state only a few yrs warranty on Lattitude. In other words you get what your pay for with them. Thier warranty covers everything on the USA made furniture. If you have a made in USA piece and are having trouble with thier dealer then contact Flexsteel personally. They will take care of it if under warranty.

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4:53 am EDT

FlexSteel Industries Only one year warranty and the quality of furniture is the worst

I bought leather sectional from the horrible company Flexsteel Industries. They gave me only one year warranty, but after 2 years the whole sectional cracked and looked like rubbish, because they used bad-quality material. Of course they refused to do anything, because the warranty ended. These people are scammers and liars, who take money and provide bad quality and rubbish furniture. Please post your comments about this company.

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9:00 am EDT
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FlexSteel Industries frame falls apart

One day after getting sofa the frame fell apart. The staples that hold the wood frame has not penetrated both sides of the frame. Yes. Flexsteel has wood frames and staples to hold it together. When the frame collapsed it ripped the fabric. The local dealer had the damage fixed. Six months later the other side of the sofa fell apart. The local dealer has assured me he will take care of the damage. However I wanted to speak to Flexsteel about their product. They will not return calls or email. Be warned the quality of the product is poor and Flexsteel does not want to talk to customers.

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12:28 pm EST
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FlexSteel Industries Flexsteel leather couch left black marks

i bought all new furiture for my new home got a flexsteel leather reclining couch and matching reclining chair had it delivered to my home had it for a year havent moved the couch since they delivered it last year there was two long black marks on the carpet on each side the recliner is on :( used carpet cleaner didnt lift the mark at all pissed that my new couch recked my carpet

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Michele Carbone
, US
May 16, 2016 1:27 pm EDT

Product is garbage. Two years ago we purchased a couch and chair set, reclining, "Nuvo' leather. Was assured it would last "forever". Today, after only 2 years, it looks terrible. Worn as if it saw 20 years of use. Never again. I contacted them and complained. They got their money, that's all they care about. Garbage.

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8:29 am EDT
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FlexSteel Industries Fabric premature wear

Purchased a living room set from Flexsteel about two years ago and noticed before the one year warranty was up that the fabric was wearing out very quickly. We had a flexsteel representative come out and he determined that the fabric was wearing quickly and had the furniture recovered. We spent several hundred dollars extra when we chose the new fabric which supposedly had a much higher wear resistance. Again after less than a year the material started to wear quickly. We again called the representative out and he took an arm cover that had very little wear as an example. We finally got an answer that they refused to remedy the problem. We took the complaint to the Better Business Bureau and the company refused to recover the furniture after several months of waiting. Please do not buy from this company because they are purchasing their material from China and it seems to be a very poor quality.

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JLWG
Atlanta, US
May 06, 2015 12:21 pm EDT

Captain chairs & sofa in RV are Flexsteel and the wear is considerable and looks horrible. Flexsteel refuses to do anything about it.. The main construction for the furniture seems really good but the material is the cheap and doesn't hold up at all so definitely not worth it. I would never buy furniture from this company..

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11:23 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

FlexSteel Industries just a thank you for the warnings I almmost bought it

Just wanted to thank those that issued the warnings, I almost bought it. I am social secuirty and cannot afford this type of stuff.
You can report it to cyber angels. They investigate.

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mike rubin
orlando, US
Aug 08, 2022 9:05 pm EDT

Purchased 09/28/21 & since then recline funtion has only worked for about a month. Waited monthes for parts & then wrong/missing parts sent/not sent to repair person. Still waiting. Not a good advertisment for your product which isn't exactly inexpensive. purchase at Whilmires's furniture, Orlando Fl. ordernumber 16723.

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Phone number

+1 (563) 556-7730

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www.flexsteel.com

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