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CB Vehicle Repair and Maintenance Nissan Complaints #482-501
Nissan

Nissan review: tag

S
Author of the review
11:15 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I purchased a car on July 5, 2011. The dealership put 8/5/2011 on the tag. On 8/2/2011 or 8/3/11, I called to ask the tag dept do I suppose to come and pick up my tag (b/c I thought that is what I would have to do. I had never purchased a car w/o trading one in and realized it was close to the tag date) H.G.-she said, No she would be sending the tag information (she acted as if she was checking) and said yes, it has been sent out in the mail, for me to go and get the tag. I made sure to check my Po Box everyday after that, well i didn't get it before 8/5/2011. I went to the tag department with my $20.00 to get my tag and they told me it would be $156...because it was ONE day over the 30 days ( mind you my birthday was 7/17) I called my mate to tell him and he called H.G. she told him she had spoken with the manager at the Tag Dept. in the past and she said she would give a grace period ( by this time I was getting off the exit to go home) He called me back to tell me turn around b/c she told him that. When I went back down there the manager said she had not EVER spoken with anyone at a dealership and by law they can not give grace periods. My mate called back to the dealership while I was still there and H.G. would not answer the phone. And then of course she was gone for the day ( This was a Friday) so now I had to wait to speak with some one on Monday (b/c I did not have$156.). And low and behold when I checked the Po on Friday, there was the paperwork for the tag postmarked 8/4. They gave us the run-around on Monday. I called to speak with H.G. and got Kyle which assured me he would tell her and she would definitely call me back. Needless -t o -say she never did. I got a call back from Aaron telling me it was my fault and I would have had to pay the taxes anyway no matter what date was on the tag. When I told him that wasn't true (b/c I had asked the clerk that question already b/c if that was the case I would not be going through all of this, it wouldn't make sense to) he cut me off to say, "we don't pay people taxes". I said but you put the wrong date on the tag, he said "Oh it is just a "drive out tag". I said and I didn't get the paperwork until the 5th. He said well H.G. said she told you to go on down there without the paperwork (no she didn't) but either way it goes you usually go by the date on the tag. I reported this to the BBB yesterday. I went to the Tag Dept. today and got my tag. The manager and I was talking about it and she gave me a website to an Association to make a complaint to. I found this website first. I am just upset that they would treat me like this after being so nice and helpful and clearly it was their error. One day cost me $156. vs $20. I always say in these situations: "what goes around comes back to you real fast these days."..."especially when you lie!"

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    1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan
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    Jun 15, 2026
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Nissan Category
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