Fisher & Paykel Appliances review: lack of service and communication - fischer & paykel (wellington)

Case ID [protected] and Service Tracking number [protected] refers (Fisher & Paykel references)

We have been trying, unsuccessfully at this point, to have a ranger hood repaired which is still under warranty.

The first communication to F&P was on 28 Nov 2019. To date our tenant at 201B/2 Elizabeth Street has been without a functional ranger hood. NO communication since 4 December 2019 has been forthcoming from F&P, regardless of numerous follow-up attempts from ourselves. Note that we can not get hold of the Customer Care line either as the average waiting time on a phone call inquiry now exceeds 1 hour. Its also of no use to opt for the call-back option as no-one has responded to this either.

We are at our wits end to try and resolve this matter and stand to suffer reputational damage due to the perceived lack of customer service from Fisher & Paykel.

An urgent repair is required please!

Regards

Annelie van Emmenes
Property Manager
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