SUBMIT A COMPLAINT / Certegydeclined check

My husband and I went in Kroger's on Saturday October 5th and we wrote a check for $228.30 for groceries. and the check was declined. Upon talking to the store manager we were told they are using a check verification service called Certegy. They gave me the phone number and I called them with a response that there was no derogatory information about our check and that we was declined due to my check writing profile. This experience of being turned down in a store full of people was very embarrassing for us. I was a regular customer with Kroger for over 15 years but I had always used our checking account but this time we used my husband's account and we get turned down. My husband and I are very upset and we will not be in Kroger or any other store with this verification company.

Oct 05, 2019

Post your comment