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FirstService Residential

FirstService Residential review: Class action against first service residential 30

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Author of the review
12:43 am EDT
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Do you guys know that FSR is a subsidiary of FirstService Corporation (NASDAQ: FSRV, TSX: FSV)
FirstService generates over US$2.2 billion in annual revenues.

First Service Residential aka Euclid Management aka Starr Management and many more aliases. Failed for years to properly correct the collapsed ceiling defects. Ran away from process servers when I sued to later say that they were never served nor received my complaints. They are a huge Scam rotating their managers every year from building to building to diffuse responsibility. You all heard about Champlain Towers South, a 12-story upscale condominium in Miami Surfside, Florida that has collapsed. Ninety-eight people died. Conveniently, there were no registered complaints to that effect. Investigation is ongoing. (Wall Street Journal Report link here:
Washington Post Report link here

The emails sent to Miguel Ubiles of FirstService Residential, the HOA for Images Condominiums, described "significantly rotted wood framing" and additional rot in wooden columns, the report said" - additional information link here:

Contact your state AG and sign petition on Change!

60-day license suspension for FirstService Residential DC Metro. Engaged in kickbacks and corruption and much more.

We need 10 people to start a class action against them. I am ready if we can get people to join (Need 7 people, I got 3 ready).

30 comments
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3 palms
Panama City, US
Apr 18, 2022 11:24 pm EDT
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We know how first residential in Panama City Beach, uses your insurance money after hurricane michael, and has their sister company get the good old boys club director to sign an AOB and steal our insurance money over 1 million dollars, then they had their sister company install the wrong windows and sliding glass doors, not even hurricane resistance, this management company is a joke and will steal your insurance money and repair nothing. Please don't use First Residential unless you want your place to look like section 8 housing, because they will do nothing to improve your property, water front property that looks like a dump, this management company is a joke and needs to be held accountable for their actions,

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Blaise A
Kirkland, US
Sep 29, 2023 3:16 am EDT
Replying to comment of 3 palms

100% truth. It's their technique. They have perfected the art of making fraud, misapproriation of funds, deceptive business practices, and embezzlement appear pseudo legal. I see the same thing happening all over the country. All victims of this corporate monstrocity. For these guys to go untouched for so long is highly suspect of some deeply lined municipal pockets. Greed, bribery, blackmail...

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buffbob
Surprise, US
Oct 15, 2023 1:54 pm EDT
Replying to comment of Blaise A

(caps mean nothing)

we're having same problems here. They don't know what they're doing and not replying to repeated request for info!

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DbrandtinOrlando
US
Apr 29, 2022 8:50 pm EDT

I am absolutely in and support this! I have piles of information on FSR and their corrupt business practices and the web they have to insulate themselves from widespread liability.

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James Henderson Florida Condo
Lantana, US
May 13, 2022 10:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FirstService Residential SUCKS

I put together this website against FirstService Residential. If you really want to understand how bad a property management company can be, even to the point of NEGLIGENCE, you might want to read this website

YOURCONDOCOMMUNITYSUCKS.COM

I even contacted and spoke with the CEO. David Diestel for 50 minutes. He doesn't seem to care about anything.

This is his phone # +[protected] and email:

david.diestel@fsresidential.com

I have a TV news station here in West Palm Beach Florida coming out to my condo community to do a special segment on this entire incident in the next week or so.

This is the Miami Surfside Towers collapse on a smaller scale. Major condominium building roof water leaks were ignored since 2018. And the worst part is no Florida State or local agency would get involved and do anything.

I've been around condo board management for over 15 years. Been on a condo board for 5 years. This is by far one of the worst property management companies I've ever seen.

My #

[protected]

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Kay Reed
Chicago, US
May 14, 2022 5:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm in Chicago and also have some evidence of first svc res simply insane property managment, which seems to have scammed residents here. No one wants these schemers brought to justice and exposed more than I do. Whenever I went to the office to question their practices, the property mgr simply offered word salad that no one would be able to comprehend, which is one of their tactics. I've not reported them only because they 'acquire' residents money and appear to be in bribery with those who should be holding them accountable. It's time to bring them to justice. Nothing they say has any truth to it, and they thumb their nose at us. They do not deserve to be in property mgmt.

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James L Henderson
Florida, US
Jun 29, 2022 11:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Major Condo Community Roof Problems Ignored By Condo Assoc. Resulting In Serious Damages & Mold

THE FIRSTSERVICE RESIDENTIAL PROPERTY MANAGEMENT COMPANY SUCKS.

THIS IS BECUASE THE FAILURE OF PREVIOUS PROPERTY MANAGERS TO INVESTIGATE WATER LEAKS INTO OWNERS CONDOS FROM THE ROOFS, CAUSED OWNERS SERIOUS DAMAGES TO THEIR CONDOS. THE WORST PART IS THE CONDO ASSOCIATION CLAIMS THAT ARE NOT RESPONSIBLE FOR DAMAGES TO OWNERS CONDOS. THE NEGLIGENCE OF FIRSTSERVICE RESIDENTIAL PROPERTY MANAGERS TO INVESTIGATE THE WATER LEAKS FROM THE ROOFS, IS CLEAR. BUT THE CEO OF FIRSTSERVICE RESIDENTIAL JUST POINTED FINGERS BACK AT THE CONDO ASSOCOATION. (David Diestel, david.diestel@fsresidential.com)

IT IS CLEAR WHY SUCH A TRAGIC INCIDENT LIKE THE SURFSIDE TOWERS COLLASPE HAPPENED. BECUASE CONDO ASSOCIATIONS BOARDS LIKE MINE, AND COMPANIES LIKE FIRSTSERVICE RESIDENTIAL THINK THEY ARE UNTOUCABLE.

I HIGHLY RECOMMENDED YOU READ THIS WEBSITE:

http://www.yourcondocommunitysucks.com

My name is Jim Henderson. I live in the Mariner Cay Condo Community in Hypoluxo, Florida.

This is a very interesting story in condominium mis-management and apparent negligence.

The Surfside Towers condominium collapse in Miami was a very tragic event. But judging from my personal experiences listed below, and doing lots of research on condominium problems,

condo associations do what they want, when they want. And there is very little a condo owner can do in many cases for help. I contacted the Florida Governors Office, who just passed me to the Flordia Department of Business and Professional Regulation (DBPR). The DBPR oversees condo associations. They won't do anything. They passed me off to the Florida Condominium Ombudsman's Office. They won't do anything. Even my local town code enforcement division would not do anything. So it is now wonder tragic events happen in condo communities. A new Florida Condo Legislation Safety Bill was passed in May 2002, but it does not address other serious problems, such as roofs, as I will outline below.

The Mariners Cay Condo Association has known for many years there are major problems with most all of the building roofs in the community. The community has 240 condo units. Yet nothing was done, and is still not being done to maintain the roofs from deterioration and to prevent water leaks. The roofs problems have impacted many owners (50+ Condos), including myself. My damages and expenses were approx. $52,000. The condo association and various property managers have been negligence for not investigating owner complaints of water leaks into their condos. They just blamed it on something else other then the roofs. Unfortunately for these owners, the water leaks were in fact coming from the roofs.

The deteriorating conditions of ALL the roofs are documented in 2 roof inspection reports (2020, 2022) that the condo association had done. Nothing is being done to fix what was outlined in the reports.

The condo association is still not maintaining the roofs. Only when a water leaks happens are they putting tarps on the roof and fixing the roof problems. The long term plan is to replace all the roofs. But this might not happen for another year. Hurricane season is fast approaching. This does nothing to stop roofs from continuing to leak and cause severe damages to owners like me and many others. The condo association had denied responsibility or liability for any water damages caused to the interiors of many condos in the community. Owners are furious and a class action lawsuit is being discussed by owners.

I was also very sick from exposure to mold in my condo, and I am still having medical problems from the mold exposure.

Myself and many other owners have been impacted by the NEGLIGENCE of the previous condo association board and previous property managers, for their failure to maintain the roofs, and their failure to investigate, mitigate or repair the water leak problems in my condo and many others.

The Mariners Cay Condo Bylaws states that the association must maintain, repair and replace the common elements. In this case, the roofs.

KEY WORD: Maintain. Not just Repair and Replace.

The Florida Condo Statues also state the condo community must provide maintenance of common elements.

(1) Maintenance of the common elements is the responsibility of the association.

http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0700-0799/0718/Sections/0718.113.html

People who are purchasing condos in the Mariners Cay Condominium Community are not being told that condo community has MAJOR roof problems. They are also not being told they will probably we responsible for a $10,000 special assessment to cover replacing all the roofs. This is outright unethical and wrong.

Many potential purchasers of condos in Florida have no clue of the many problems that maybe facing them once they settle and move into the condo. Only when they move in do they find out about all the water leaks and roof problems. Relators are not saying anything about the problems, nor is the condo association. This is outright unethical and wrong. This is happening in Mariner Cay.

As of 6-29-22, this is an ongoing and developing story. A representative from the Florida Department of Business and Professional Regulation (DBPR) even suggested I contact a TV news station. The DBPR also stated potential purchasers of condos need much more education, and need to stop relying on relators to be upfront with them.

COMPLETE DETAILS ON LINK BELOW

This entire incident listed on the link below is what happens when a condo association board and various property managers ignore owner's reporting of water leaks into owner's condos.

http://www.yourcondocommunitysucks.com

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JoSeR McDoZeR
US
Aug 02, 2022 3:39 am EDT

First service residential has illegally foreclosed on my property here in tx. The hoa board of my community has no knowledge of my foreclosure. According to state law the hoa board had to publically notify the community of a board meeting to vote for foreclosed. No public notice was sent, no board meeting, and no vote. I habe asked them several times to provide me wirh these documents. They are either unwilling or unable to produce them. Which is also a violation of TX law. The HOA board members have all blocke and the management company refuses to comply with our requests. I admit messed up and missed some dues. They sent my house to auction on July 5th a company bought it and is now trying to evict me.

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To2000
San Antonio, US
Oct 21, 2022 10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do you still need ppl. Im in

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SueFSRgetthemout
Montreal, CA
Dec 01, 2022 6:51 pm EST

I’ll join the class action in Canada

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LeahE
Phoenix, US
Dec 28, 2022 12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FSR refuses to take responsibility for anything. Our HOA unfortunately uses this company and it is a complete sham and waste of money to us homeowners. Currently my ceiling is about to collapse and there are signs of black mold. Myself as well as 4 cats are now sick. I’ve been reporting this issue since I bought in September. Previous seller has messaged the urgency to replace the drywall and ceiling. NOTHING HAS BEEN DONE. Gutters don’t work, landscaping is not done correctly… dogs attacking people, parties until 6 AM. This community needs help! FSR refuses to do anything!

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Smokey2008
US
Jan 01, 2023 6:15 pm EST

Starting a class action in calgary alberta against FSR, keep an eye out and join the class action.

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Viv16
US
Feb 02, 2023 8:11 pm EST

Is this clasd action still going on? who can I hey on contact with?

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Christy Arias
US
Feb 02, 2023 8:16 pm EST

Still happening? Who do we talk to? Miami, FL

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yd1014
Miami, US
Feb 02, 2023 8:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Miami would like to join 100%

How do we begin?

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yd1014
Miami, US
Feb 02, 2023 8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

How can we join.

Kendall-Miami fl

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Author of the review
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Stacy M G
US
Feb 09, 2023 7:13 pm EST
Replying to comment of yd1014

Please contact me through the message board for details

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Florida Melissa
Fort Lauderdale, US
Feb 09, 2023 6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

First Service has failed to address a water intrusion issue and has not adequately repaired. This has been going on for over 12 years!

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Author of the review
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Stacy M G
US
Feb 09, 2023 7:12 pm EST

Please contact me through the message board

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Heatheh
Jackson, US
Apr 15, 2023 1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First service residential is my property management in Jackson, New Jersey. They have raised our HOA fees 2x already and my community is seeing no improvements. They recently sent out their budget to all homeowners and the numbers definitely don’t add up. Homeowners in my community are going to order a door asking everybody to vote no the 10% quorum they want which means FSR will control all of our funds and we wouldn’t have a say, not that we had a say, and what they do with the money now. We pay $300 a month for basically just trash pick up. We haven’t had sprinklers in 2+ yrs, no leaf cleanup, because it was “out of contract”, they open the pool 2020 & 2021 even though no homeowners were permitted to use it. Landscaping in my community as a joke because if there’s no water, then there’s no need to cut the grass since it’s not growing. Last winter they barely plowed the snow and they didn’t shovel or salt are walkways. This winter there was no snow. All safety issue work orders that are submitted to them are never addressed because there’s “no money” Every time any homeowner questions any of this doing a board meeting we are hit with a focus violation

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Blaise A
Kirkland, US
Sep 29, 2023 3:01 am EDT
Replying to comment of Heatheh

experiencing the same exact crooked tactic. Unbelievable. Check your original Declaration of CC&R's filed with your county. It's very likely any amendment that reduced your quorom on matter relating to assesments is prohibited. Usually there is verbiage that clearly spells out that any changes or amendments that contradict the the original articles and bylaws is not permitted for any reason. They also have to go through the appropriate processes of gettiing written signed consent from at least 2/3 of the Association members (which means all homeowners) with notarized signatures and file any amendments with your County Records Clerk. They will go ahead and put fraudulent "Amended Bylaws" in front of your HOA and basically trick everyone into thinking your are bootstrapped by their ridiculousness. They are a publicly traded corporation with a band of crooked attorneys who specialize in ripping of HOA's across the nation, and they are good at it. Legal intimidation and the threat of putting liens on your residence goes a long way... This has to stop, probably by means of awareness and multiple class action lawsuits to make their house of cards tumble.

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buffbob
Surprise, US
Oct 15, 2023 1:57 pm EDT
Replying to comment of Heatheh

same here!

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buffbob
Surprise, US
Oct 15, 2023 2:01 pm EDT
Replying to comment of Blaise A

how do we remedy this crooked fs residential hoa and their apparent no-bid extended 5 year contract

approved by the hoa board! is a no-bid contract by hoa legal?

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Dimensions Property Management
US
May 09, 2023 10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I own a small residential lot in Poinciana FL. They have been charging me association fees for cable & utility usage among other incorrect charges. I have tried close to a dozen times to reach someone to get these charges reversed but not one ever calls back. Now they have sent me to collections and the attorney office they are using is equally ignorant. I don't want to spend more money on hiring an attorney. Honestly this has been so draining and a total time waste. I have tried calling them, emailing them and even reaching out through FaceBook. Is there any other way on getting this resolved? thank you

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Kwc in phoenix
Phoenix, US
Jul 14, 2023 3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FSR is our current management at the Residences at 2211, Phoenix AZ luxury highrise. This management HAS NOT BEEN ENSURING BACKGROUND CHECKS and we have found that the desk attendant is a convicted criminal! Further investigations are underway. This company is egregious and lack of professionalism is indefensible. They owed our community much more- stay away from this company.

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Blaise A
Kirkland, US
Sep 29, 2023 2:49 am EDT

I'M IN 1000% AGREEMENT. FSA has violated so many Articles in our covenant. They have no interest in maintaining the properties they manage. Their practices are the epitomy of "lie, cheat, and steal". They charge extremely high management fees to the tune of 21% and do absolutely nothing except hire their own incompetant landscapers who do nothing to ensure the NAOS (Natural Area Open Space) is protected and maintaine which is a total violation of Scottsdale City Ordinance which governs our HOA's Common space. It's criminal. (FSR is a parent company holding shares in the landscapiing company they use for the HOA) so they are basically misappropriating funds. They have completely drained our Reserve Fund without adding any value to the development that they are supposed to be managing for the benefit of the Association. They deny all valid requests for work service to be performed on matters that are clearly spelled out at HOA responsibility per the CC&R's. Arizona needs to get rid of this California based band of crooks ASAP. I'm working on addressinig this at our next Board Meeting, I just moved here and figured out what was going on after being lied to and strongarmed by our FSR community manager. What a horrible situation, I feel so sorry for all of the homeowners who are suffferiing under the management of these devious fools.

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buffbob
Surprise, US
Oct 15, 2023 1:56 pm EDT
Replying to comment of Blaise A

Ditto here!

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beachin
US
Aug 08, 2023 3:42 pm EDT

Count me in. I have a lot of evidence

Linnea K McCrary

lkmbeachinmoney@gmail.com

[protected]

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beachin
US
Oct 03, 2023 1:07 pm EDT

I'm more than ready. Looking for just this for these [censored]. Embezzeled my Assessment payments, applied to fines that were not mine. Over 100 emails. Didn't post a ,$1000 payment at all and at closing collected for fines which you can only do if they sur you and win. Contact me.y home was in AZ but let's get these [censored]

lkmbeachinmoney@gmail.com

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rccp123
Houston, US
Jul 26, 2024 5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just sent you a private message. Our building is experiencing the same type of abuse. The legal corrupt scheme they have is mindblowing. Please, everyone, file a tip with the FBI. It's crucial to report this:

https://tips.fbi.gov/home

I’d love to help.

https://www.youtube.com/watch?v=ejNkSXCWT1E&t=8s

  1. FirstService Residential Contacts

  2. FirstService Residential phone numbers
    +1 (855) 333-5149
    +1 (855) 333-5149
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    Customer Service
    +1 (954) 926-2921
    +1 (954) 926-2921
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    Head Office
  3. FirstService Residential address
    1855 Griffin Road, Suite A-330, Dania, Florida, 33004, United States
  4. FirstService Residential social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024