CB Banks First National Bank [FNB] South Africa

First National Bank [FNB] South Africa Reviews and Complaints

First National Bank [FNB] South Africa review: private banking ( 7 comments)

Dylan123587564654 of ZA

Jul 20, 2018 6:02 am EDT

Verified customer

Review updated: Nov 04, 2023

Featured review

Dear Team

I requested 9 days ago for something small like "who is taking money out of my account" see the attached. This is something simple and I cannot get an answer from anyone that I am in contact with at FNB. As a private client, paying you so much a month, I find this appalling. I have sent repeated requests, leaving sufficient time in between for responses, however non have come my way.

This is ludicrous, it has come to the point where I have threatened to change banks but this has fallen upon deaf ears. Does anyone work at FNB ? Am I just wasting my own time pursuing this.

What is the point of sending me the below SMS, when I request further info re the SMS, I don't receive any ?

FNB :-) We have noticed that a new debit order(s) was paid from account ending...4780 on [protected]: R135 Ref. Insgaprem ; If you are unaware of this debit order(s), you can now stop & reverse Debit Orders of R200 or less via Online Banking instead of at branch. Login, select My Bank Accounts, select the cheque account from which the Debit Order has been paid, select My Debit Orders. Ts&Cs apply. FNB a div of FRB Ltd

7 comments

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Derik Cloete

Cape Town, ZA

1 comments

Derik Cloete of Cape Town, ZA

Aug 02, 2018 1:06 am EDT

Hi, I have the exact same issue with the following SMS every month:
FNB :-) Paid from a/c.., 02 Aug: R230 Ref.Insgaprem M6057795
I have no idea what this is or who is taking my money every month. If you figure out what this ‘Insgaprem’ payment is, please share!

Martinana

Johannesburg, ZA

1 comments

Martinana of Johannesburg, ZA

Jan 03, 2019 6:43 am EST

Replying to comment of Derik Cloete

Me too - they ask you to cancel with the company - which company? as I have not sign up with them. Strange because how did they get my banking details

GregAhole

1 comments

GregAhole of ZA

Aug 02, 2018 2:59 am EDT

It looks like it is from Discovery Medical aid for their gap cover

Manoj Chavda

Kraaifontein, ZA

1 complaint

1 comments

Manoj Chavda of Kraaifontein, ZA

Aug 02, 2018 10:05 am EDT

Verified customer

regarding debit order with description "INSGAPREM" - does look like it's Discovery Gap Cover. Up until last month, medical aid plus gap cover came off on a single charge - "DISC PREM". This month, the charges were separated into 2 debit orders - "DISC PREM" and "INSGAPREM".

The sum of the "DISC PREM" and "INSGAPREM" debit orders this month equals the "DISC PREM" debit order from last month.

Anton42

Pretoria, ZA

1 comments

Anton42 of Pretoria, ZA

Aug 06, 2018 9:46 am EDT

Replying to comment of Manoj Chavda

Thanks, this was very useful

Hates FNB shocking, non existent service

1 comments

Hates FNB shocking, non existent service of ZA

Aug 24, 2018 9:07 am EDT

Verified customer

FNB youSUCK you are the worst bank ever, stop wasting clients money and start training your mostly incompetent staff SHOCKING to say the least...

DC van der Post

Pretoria, ZA

1 comments

DC van der Post of Pretoria, ZA

Nov 04, 2023 12:17 am EDT

Verified customer

I have been to your branch, fnb at port edward six times to cancel a debit order you let go through without me me approving at any time.

You wrote it back every time, credited my account with the r 348.00 and also wrote back the r5.00 fee every time.

Why is this so called "debit order " still going through. Get it in your heads - i cannot cancel it - i did not approve it and do not know a company like isngaprem. So get your act together and cancel the thing now, once and for all!

dc van der post - client for over 20 years and very ashamed of your poor service!

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