Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Equipment Leasing and Financing First Data Complaints #22-41
First Data

First Data review: Terrible rip off, "bank" must be shut down

K
Author of the review
3:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My small motel business uses First Data as the processing bank for our credit card sales. On February 29, 2020, First Data suddenly closed our merchant account without notice and kept our business income in the amount of $3, 839.03 from our credit card sales. I only found out about the funds held by First Data after going to the web and downloading a statement which shows the withheld amount under the label "Funding Exclusion Amount". Since then, I have been trying to get in contact with the "risk management team" at First Data without any success. Every time I speak with First Data support team, they kept insisting that they have no authority to return the money to us and further insisted that I continue to leave voice messages for the "risk management team" and wait for their response. It has been 5 months of waiting and leaving messages for the "risk management team" team, but to no avail. No one can help at First Data and there is no other way to have the money held by this processing bank returned to us whatsoever. Telling me that the only way to get our money back is by leaving voice messages and waiting for a response is simply a way to deny access to funds rightfully owed to us and its clients. This incident with First Data has resulted in heightened financial hardship and struggle for our small motel amid the last 5 months of pandemic induced shutdown and recession.

My understanding is that this may be a financial institution but I'm unsure. They appear to refer to themselves as a "credit card processing bank". If they are in fact a financial institution, I believe they are bound by various laws and strict compliance. Where should I take this complaint to in order to protect other American businesses from such kind of fraudulent banking entities?

Keywords:
business income credit card sales financial institution funding exclusion merchant account processing bank risk management team support team voice messages withheld amount
More
Send message
Copy link
Report
0 comments
Add a comment

More First Data reviews & complaints

First Data - I hope no one uses this company 87
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First Data - beware 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First Data - credit card processing 52
First Data - corrupt and dishonest company 54
First Data - deceptive business practices 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First Data - lease scam 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First Data - 500.00 early termination fee 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First Data - customer service, technical support, security
First Data - Customer service leasing
First Data - hidden fees 4
View all First Data reviews and complaints

  1. First Data Contacts

  2. First Data phone numbers
    1800 243 444
    Click up if you have successfully reached First Data by calling 1800 243 444 phone number 8 8 users reported that they have successfully reached First Data by calling 1800 243 444 phone number Click down if you have unsuccessfully reached First Data by calling 1800 243 444 phone number 3 3 users reported that they have UNsuccessfully reached First Data by calling 1800 243 444 phone number
    73%
    Confidence score
    Australia
    +1 (866) 965-8330
    Click up if you have successfully reached First Data by calling +1 (866) 965-8330 phone number 0 0 users reported that they have successfully reached First Data by calling +1 (866) 965-8330 phone number Click down if you have unsuccessfully reached First Data by calling +1 (866) 965-8330 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +1 (866) 965-8330 phone number
    United States
    +44 345 606 5055
    Click up if you have successfully reached First Data by calling +44 345 606 5055 phone number 1 1 users reported that they have successfully reached First Data by calling +44 345 606 5055 phone number Click down if you have unsuccessfully reached First Data by calling +44 345 606 5055 phone number 1 1 users reported that they have UNsuccessfully reached First Data by calling +44 345 606 5055 phone number
    United Kingdom
    +43 126 0820
    Click up if you have successfully reached First Data by calling +43 126 0820 phone number 1 1 users reported that they have successfully reached First Data by calling +43 126 0820 phone number Click down if you have unsuccessfully reached First Data by calling +43 126 0820 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +43 126 0820 phone number
    100%
    Confidence score
    Austria
    +385 16 392 902
    Click up if you have successfully reached First Data by calling +385 16 392 902 phone number 1 1 users reported that they have successfully reached First Data by calling +385 16 392 902 phone number Click down if you have unsuccessfully reached First Data by calling +385 16 392 902 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +385 16 392 902 phone number
    100%
    Confidence score
    Croatia
    +49 697 9330
    Click up if you have successfully reached First Data by calling +49 697 9330 phone number 1 1 users reported that they have successfully reached First Data by calling +49 697 9330 phone number Click down if you have unsuccessfully reached First Data by calling +49 697 9330 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +49 697 9330 phone number
    100%
    Confidence score
    Germany
    +30 210 624 4543
    Click up if you have successfully reached First Data by calling +30 210 624 4543 phone number 1 1 users reported that they have successfully reached First Data by calling +30 210 624 4543 phone number Click down if you have unsuccessfully reached First Data by calling +30 210 624 4543 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +30 210 624 4543 phone number
    100%
    Confidence score
    Greece
    +36 15 771 700
    Click up if you have successfully reached First Data by calling +36 15 771 700 phone number 1 1 users reported that they have successfully reached First Data by calling +36 15 771 700 phone number Click down if you have unsuccessfully reached First Data by calling +36 15 771 700 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +36 15 771 700 phone number
    100%
    Confidence score
    Hungary
    +39 267 977 414
    Click up if you have successfully reached First Data by calling +39 267 977 414 phone number 1 1 users reported that they have successfully reached First Data by calling +39 267 977 414 phone number Click down if you have unsuccessfully reached First Data by calling +39 267 977 414 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +39 267 977 414 phone number
    100%
    Confidence score
    Italy
    +48 225 153 005
    Click up if you have successfully reached First Data by calling +48 225 153 005 phone number 1 1 users reported that they have successfully reached First Data by calling +48 225 153 005 phone number Click down if you have unsuccessfully reached First Data by calling +48 225 153 005 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +48 225 153 005 phone number
    100%
    Confidence score
    Poland
    +40 213 060 615
    Click up if you have successfully reached First Data by calling +40 213 060 615 phone number 2 2 users reported that they have successfully reached First Data by calling +40 213 060 615 phone number Click down if you have unsuccessfully reached First Data by calling +40 213 060 615 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +40 213 060 615 phone number
    100%
    Confidence score
    Romania
    +381 112 071 100
    Click up if you have successfully reached First Data by calling +381 112 071 100 phone number 1 1 users reported that they have successfully reached First Data by calling +381 112 071 100 phone number Click down if you have unsuccessfully reached First Data by calling +381 112 071 100 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +381 112 071 100 phone number
    100%
    Confidence score
    Serbia
    +421 268 285 255
    Click up if you have successfully reached First Data by calling +421 268 285 255 phone number 1 1 users reported that they have successfully reached First Data by calling +421 268 285 255 phone number Click down if you have unsuccessfully reached First Data by calling +421 268 285 255 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +421 268 285 255 phone number
    100%
    Confidence score
    Slovakia
    +86 215 352 4698
    Click up if you have successfully reached First Data by calling +86 215 352 4698 phone number 1 1 users reported that they have successfully reached First Data by calling +86 215 352 4698 phone number Click down if you have unsuccessfully reached First Data by calling +86 215 352 4698 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +86 215 352 4698 phone number
    100%
    Confidence score
    China
    +852 37 466 800
    Click up if you have successfully reached First Data by calling +852 37 466 800 phone number 1 1 users reported that they have successfully reached First Data by calling +852 37 466 800 phone number Click down if you have unsuccessfully reached First Data by calling +852 37 466 800 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +852 37 466 800 phone number
    100%
    Confidence score
    Hong Kong
    +853 62 625 216
    Click up if you have successfully reached First Data by calling +853 62 625 216 phone number 1 1 users reported that they have successfully reached First Data by calling +853 62 625 216 phone number Click down if you have unsuccessfully reached First Data by calling +853 62 625 216 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +853 62 625 216 phone number
    100%
    Confidence score
    Macau
    +60 322 871 178
    Click up if you have successfully reached First Data by calling +60 322 871 178 phone number 1 1 users reported that they have successfully reached First Data by calling +60 322 871 178 phone number Click down if you have unsuccessfully reached First Data by calling +60 322 871 178 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +60 322 871 178 phone number
    100%
    Confidence score
    Malaysia
    +65 65 118 700
    Click up if you have successfully reached First Data by calling +65 65 118 700 phone number 1 1 users reported that they have successfully reached First Data by calling +65 65 118 700 phone number Click down if you have unsuccessfully reached First Data by calling +65 65 118 700 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +65 65 118 700 phone number
    100%
    Confidence score
    Singapore
    +971 43 756 867
    Click up if you have successfully reached First Data by calling +971 43 756 867 phone number 1 1 users reported that they have successfully reached First Data by calling +971 43 756 867 phone number Click down if you have unsuccessfully reached First Data by calling +971 43 756 867 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +971 43 756 867 phone number
    100%
    Confidence score
    UAE & Middle East
    +54 114 340 9800
    Click up if you have successfully reached First Data by calling +54 114 340 9800 phone number 1 1 users reported that they have successfully reached First Data by calling +54 114 340 9800 phone number Click down if you have unsuccessfully reached First Data by calling +54 114 340 9800 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +54 114 340 9800 phone number
    100%
    Confidence score
    Argentina
    +55 113 631 1400
    Click up if you have successfully reached First Data by calling +55 113 631 1400 phone number 1 1 users reported that they have successfully reached First Data by calling +55 113 631 1400 phone number Click down if you have unsuccessfully reached First Data by calling +55 113 631 1400 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +55 113 631 1400 phone number
    100%
    Confidence score
    Brazil
    +57 318 253 0002
    Click up if you have successfully reached First Data by calling +57 318 253 0002 phone number 1 1 users reported that they have successfully reached First Data by calling +57 318 253 0002 phone number Click down if you have unsuccessfully reached First Data by calling +57 318 253 0002 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +57 318 253 0002 phone number
    100%
    Confidence score
    Colombia
    +598 29 022 501
    Click up if you have successfully reached First Data by calling +598 29 022 501 phone number 1 1 users reported that they have successfully reached First Data by calling +598 29 022 501 phone number Click down if you have unsuccessfully reached First Data by calling +598 29 022 501 phone number 1 1 users reported that they have UNsuccessfully reached First Data by calling +598 29 022 501 phone number
    Uruguay
    +1 (866) 382-8643
    Click up if you have successfully reached First Data by calling +1 (866) 382-8643 phone number 0 0 users reported that they have successfully reached First Data by calling +1 (866) 382-8643 phone number Click down if you have unsuccessfully reached First Data by calling +1 (866) 382-8643 phone number 0 0 users reported that they have UNsuccessfully reached First Data by calling +1 (866) 382-8643 phone number
    More phone numbers
  3. First Data emails
  4. First Data address
    5565 Glenridge Connector NE, Suite 2000, Atlanta, Georgia, 30342, United States
  5. First Data social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all First Data contacts
First Data Category
First Data is ranked 2 among 34 companies in the Equipment Leasing and Financing category
#01 Xerox Xerox #02 First Data First Data #03 Pitney Bowes Pitney Bowes #04 Sunbelt Rentals Sunbelt Rentals #05 Quadient (formerly Neopost) Quadient (formerly Neopost)

Most discussed First Data complaints

I hope no one uses this company
1
(opinions to this review)
First Data Alternatives
Accutek Packaging Equipment Companies, Inc. 2 reviews Sunbelt Rentals 2 reviews Lease Finance Group [LFG] 106 reviews UOwn Leasing 22 reviews Fleetway Leasing Company 1 review