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First Convenience Bank Customer Care Service

First Convenience Bank (FCB)

PO Box 937
United States - 76540- 0937

Customer Support Phone Numbers

Work days:
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat8:00 AM - 12:00 AM
Sun10:00 AM - 12:00 AM

First Convenience Bank Complaints & Reviews

First Convenience Bank / Customer service

Unsatisfactory 2 on Sep 7, 2017
Calling the customer service support line has been a bitter and unpleasant experience with this bank. The representatives are rude and annoyed with you as a customer. I simply wanted to inquire about a deposit, yet was treated as if I was calling to ask the representative personally for...

First Convenience Bank / csr & online/automotive system and bank ethics

Marcy Nobles on Jun 25, 2017
I was advised by your CSR that overdraft protection would cover me in the event that my account goes negative I would not access any type of fees unless my account stayed negative for 5 days or more, no one said anything about I will also receive NSF fees as well which isn't that the...

First Convenience Bank / not really "overdraft protection"

Annabelle Adams on Jun 23, 2016
I have a checking account and a savings account with FCB. I specifically wanted any potential overdrafts to be paid from my savings account. They call this "linking." I thought I had made that clear from the start, but 3 years later, they charged me over $34 in overdraft fees (for a $10...

First Convenience Bank / rude, childlike behavior

notbankhappy on Nov 18, 2015
On November 16th, I approached the bank counter and made a request to Justin, bank employee, to deposit funds into my account which included cash, paper checks, and a wire transfer from Western Union. Justin partially completed my request and instructed me to stand to the side of the bank...

First Convenience Bank / they took money for the declines and didn't help you to solve the problems

eddyf on Aug 28, 2015
When I signed up for the services of First Convenience Bank, I was told that if I had any problems, the tellers from the company would help me. But when I have serious problem, the teller told me that he could help. I wanted to put fuel to my car, but my card was declined. After that the...

1stcb.com / they started to steal from my account

NT_NFSU on May 12, 2015
OMG. I used the website www.1stcb.com. But after couple of weeks, I started to notice that money started to disappear from my account. WTF? I called them and sent emails, but these jerks didn’t react and didn’t return my money back. WTF? I wonder if there are people, who had...

First Convenience Bank of Texas / excessive overdraft charges

joem21 on Dec 5, 2014
I most recently suffered (Double Dipping) by First Convenience Bank. I have noticed that they will charge a $35.00 fee for pending charges only to find them picking the order when charges are posted in an attempt once again to collect fees. For 5 transactions I was charged $245.00 in overdraft...

First Convenience Bank / faulty transasations

First convience Bank on Feb 14, 2014
Proof upon request. I received my taxes direct deposited as usual on at a different bank. This time the Bank was First Convenience Bank in Tucson at the Wall-mart. Me and my wife filed joint return was filed together, and as soon as the check went in the account they send me a an available...

First Convenience Bank / everything about them

Mry1968 on Nov 1, 2013
Everything about this bank sucks. More than half the time you can't even access the online banking site. It is always "under maintenance". The other day I had two accounts that weren't even mine on my online account, and then they emailed me that I apparently tried to administer...

First Convenience Bank / denial of access to funds

JGC013 on Nov 30, 2012
On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of First National Bank Texas. I called First Convenience Bank and spoke with a customer service supervisor by the name of Else who told me that the funds where placed are hold by the lo...

First Convenience Bank / bad bank that ripps people off!

Sam foti on Sep 8, 2012
I opened an account with this bank in an Arizona walmart and thought it was convenient! I read all the fine print and knew about the 90 days of keeping the account open or they charge 25.00 to close it. I kept this account open for over 90 days and moved out of state for a job. There is no...

First Convenience Bank / poor service

ITREALLYSUCKS on Apr 26, 2012
Because i live out of state and we have no First Convenience Bank in our state, the branch in AZ said it was ok to mail a deposit to the branch. That is what i did, and it cost me $5.90, it was delievered and i have confirmation that it was delivered, but nobody within the branch or at...

First Convenience Bank / federal regulators need to look into this bank

jkwaghorne on Mar 30, 2012
I had been banking with this institution for more than 6 months. During this time I had two overdrafts. One of the overdrafts was because I was doubled dipped by an automatic withdrawal. I went to open a savings account on 3/22/12. No problems, the people at the branch were nice when they...

First Convenience Bank / stay away

Benbellhimself on Nov 19, 2011
This bank will try and rob you all they can with there outrages fees.this is by far the werst bank I have every had anything to do with.

First Convenience Bank / fraud

arhy on Oct 9, 2011
PLEASE beaware of this bank. DONOT do banking with this bank. they are gona rob you with their overdraft charges and they give you the wrong information every time. they are very very slow and their transactions take 2-3 days to go through.

First Convenience Bank / worst bank!!

joycefuentes on Oct 5, 2011
I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied...

First Convenience Bank / scam

LonnieLH20 on Aug 29, 2011
I was a First Convenience Bank member until today. I dont have the greatest credit around so I figured a bank who will give me an account great. Started direct deposit an everything was going great until to day 4-16-10. I knew I might have some overdraft fees from previous transaction...

First Convenience Bank / scam artists

CJSandifer on Aug 15, 2011
These crooks charged me the exact same outrageous overdraft fee (209.82) within a 24 hour period and claimed that "it just worked out that way". Plus, if you account is low or negative they will hold your deposits an extra day or two just so they can ding you for overdraft and take YOUR...

First Convenience Bank / the worst liars

HKeaton on Jul 11, 2011
I have opened up an account and I have friends told me about this bank that they ripped their customers off from their customers. They can't take care their customer very will. For an example once you deposit a check they hold that check for 4 to 5 days then they decided to deposit...

First Convenience Bank / do not do business here

SmallBizOwnerx3 on Jun 23, 2011
I just recently opened another small business and decided to use 1st Convenience bank since it was located in my local Kroger's Store and they had extended hours. I should have followed my gut instinct to quickly run away when the so called "branch manager" began arguing with me about...

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