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CB Banks First Convenience Bank [FCB] Complaints #2-21
First Convenience Bank [FCB]

First Convenience Bank [FCB] review: Customer service

B
Author of the review
12:16 pm UTC

My mother felt discriminated by an employee named Fernanda at Walmart location 4001 Houston Hwy, Victoria, TX. She needed customer assistance in Spanish, but the employee lied and said she didn't know English then after watching my mother struggle Fernanda then proceeded with "I do know Spanish". The employee believed my mother knew English and started to question my mother and ask how she performs her job without knowing English. There was no reason for this employee to make my mother feel discriminated. This employee continued to ask questions and make my mother uncomfortable and discriminated due to her not understanding English. My mother was so upset she decided to no longer bank with this company.

Desired outcome: More customer service training for this employee

Keywords:
bank company customer assistance discrimination employee english questions spanish uncomfortable upset
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  1. First Convenience Bank [FCB] Contacts

  2. First Convenience Bank [FCB] phone numbers
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    United States
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    100%
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    United Kingdom
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    100%
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    France
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    100%
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    Germany
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    Italy
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    Japan
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    100%
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    South Korea
    More phone numbers
  3. First Convenience Bank [FCB] emails
  4. First Convenience Bank [FCB] address
    PO Box 937, Killeen, Texas, 76540-0937, United States
  5. First Convenience Bank [FCB] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all First Convenience Bank [FCB] contacts
First Convenience Bank [FCB] Category
First Convenience Bank [FCB] is ranked 166 among 353 companies in the Banks category
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