First Abu Dhabi Bank [FAB]credit card

I have raised a complaint 2 months back regarding annual fee deduction, while the account and card I have is life time free card. After so many mails and follow up they reversed my charges 5 days back and did not give my signing bonus yet. Again this month same issue that I have again got annual fee deducted in my account. Why there is no check in your systems befor charging a customer. Neither I have got singing bonus nor my cash back. What type of service is this. I have to be on hold for more than one hour whenever I call. I am very disappointed with the service

Sep 28, 2019

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