Fire Mountain Gems
Reviews and Complaints

I ordered from three different bead stores on the same day. Fire Mountain Gems provided great service, quick shipping, and a free gift and sale catalog with the order. Simple things can make a huge difference, and these guys get it right. I'm still waiting on an order from one of the other bead stores (over a week has passed), so I plan to give my future business to firemountaingems.com without hesitation. Stay away from Beadaholique (poor service, slow shipping with confusing shipping notification, and at least a two day wait for any response from customer service - horrible), and shop at firemountaingems instead. You'll be happy you did.

I have no idea about these other women claiming they lost thousands of dollars at FMG. Doesn't sound accurate or True if you ask me. Moving on, personally I love them! I visit their website everyday. They have new sales any day of the week and can come and go at any time so you always have to be watching! That's what everyone needs to know about this site. Best advice visit every single day twice a day even and ONLY buy from their sales and only buy less than 10 pounds to get the $5.99 shipping rate. Buy lots of the same stuff in bulk and sell it off fast for triple fast! So easy a kid can do it. Your welcome! Now everyone quit your BITC***N ALREADY!

I have shopped with several bead and finding businesses because I'm always looking for the next good deal... and I ALWAYS go back to Fire Mountain Gems out of Oregon. You have options of picking the amount of silver and gold in your findings and metal beads, and the gemstones are graded by quality, which is a feature i really like because it makes me responsible for the kind of finished product I sell. They offer so many tutorials and examples of the kind of beading projects most people like to do and it changes all the time. The selection of beads and related support items is fabulous and the customer service is very very good. I am usually not in any particular rush to receive items i order and just go with their recommended shipping mode which is the "slowest". In my experience i receive my order in 4 to 5 days.

Ok, honestly? I cannot find anything wrong with this website. First of all, it has to be the most popular bead/jewelry making supplies website on the Internet. Second, it has literally EVERYTHING you can think of related to jewelry making. Also, they offer discounts if you buy in bulk. The site is very easy to navigate and you quickly find what you're searching for. Their customer service is excellent, they ship FAST, and even include a free gift with your order! Everything is always packed neatly also. I get the Mystery Bags on there a lot for $10 and am never disappointed with the variety of goodies I receive! The site also has a gallery of designs, beading instructions, and a return policy that states 100% refund, no time limit, no questions asked. I've never had to return anything but from my experiences on the site I wouldnt doubt the credibility for a second.

This business has steadily gone downhill. Customer service takes forever Advertised specials have web addresses that don't work. And, prices are inflated to make you think you are getting a good deal when you buy more. They are also one of the last stores to stock modern and new beads. They also sell many crappy items, then blame the customer for buying the "not-so-good" items. Why stock this stuff then? I rarely shop there anymore. It is always the same junk on sale.

I will no longer buy from *** Mountain. Their computer system clearly allows you to add items to an existing order that hasn't been shipped yet, but when you do that, they ignore it and ship it anyway. Then, they create a new order that duplicates your initial order and add your new items to it, so they can sell you more beads than you actually want and charge you extra for shipping. Many years ago, I received a gift certificate that I never used and it just stayed in a drawer. When I tried to use it recently, they told me it had already been redeemed in 2007. I asked them to which address it had been sent, and they said it was sent to my current address (I moved here in 2020). I also asked them who redeemed it, and they said it was my husband and that I should talk to him. However, my husband knows nothing about beads, and I am certain that he never redeemed it.

Great company. They do not serm to have a system that makes up information or populates extta orders. They do save your cart which is great if you ever belonged to a site and forgot to log in before you started shopping. You log in and all prior items are gone. Your cart says "empty".. Grrr. That is infuriating. So fire mountain has a system that says "" you have multiple existing carts. Do you want to combine them"?... Uhhh yes please. The way the cart shows multiple pages when checking out may be missed if you dont pay attention but, like shopping in a store, u have to be aware of things happening. Their customer service is amazing with a lost package i had issues with and "ask the experts" is the best thing ever. When i first saw a technique i didnt know they emailed me though it and when i wantedTo know how to make crystals stronger and trust crimp beads, they shared secrets... Then they have break downs of sizes of wires, crimp, string... All that confusing mumbo-jumbo but in a way to understand. They even teach equations to come up with figures. And they send me an old fashion shopping catalog every few months which is cool for people not comfortable shopping online but my 3 yr old looks forward to seeing mommu new work magazine.. Which actually buys me a few life mins. Also appreciated. I cant say enough about this company.

I sent back four items, including some made of sterling silver, in their original packaging and followed all the rules and instructions. I paid for the return shipping myself. The total value of the items was over $38, but I only received $4.97 as a refund. I contacted Fire Mountain Gems customer service and spoke to a representative named ***. She informed me that they had no record of my return, despite the fact that I had received an email confirming its receipt. I also confirmed with *** that they had received my return items earlier that morning.

I've been a loyal customer of Fire Mountain Gems since 2005, and for the most part, I've been pretty happy with their service. However, about two years ago, things started to go downhill. The packaging of my orders became poor, with beads coming loose and separating from their strings. I also received some defective items that were unusable. To make matters worse, I never received any gifts with my orders, and some of the items I received didn't match their descriptions.

But the worst part of it all was the prices. I was shocked and surprised to see how much they had increased over the years. For example, I purchased a polyester twine cord for $11.59, only to find out two months later that it was now on sale for $2.33. That's an 80% discount! I couldn't believe it, and there was no alert or notification of any sales or discounts. When I contacted them by email (I'm an international customer), they simply replied, "Please be aware that we allow to change the prices up and down greatly." I didn't accept this explanation, and I lost faith in their pricing policies.

As a result, I decided to stop working with Fire Mountain Gems. It's a shame, because I had been a loyal customer for so long, but the poor packaging, defective items, and high prices were just too much for me to handle. I hope they can improve their service in the future, but for now, I'll be taking my business elsewhere.

I've ordered from Fire Mountain Gems a few times now and I have to say, I've had some mixed experiences. While I've been able to find some really great items on their website, I've also had a few issues with the packaging and shipping of my orders.

On a couple of occasions, I've received items that were damaged due to poor packaging. For example, I ordered some beads and when they arrived, several of them were cracked or crushed. It was really disappointing because I had been looking forward to using those beads in a project. Another time, I ordered a mixed cabochon kit and it was packaged so poorly that it arrived opened and scattered throughout the envelope. This not only damaged the cabochons, but it also crushed some of my headpins and beads in accompanying strands.

One thing that I find frustrating about Fire Mountain Gems is that some items are only available in a range of sizes. This makes it really hard to plan any kind of design because you don't know what size you'll actually receive until the item arrives. It would be much better if they could provide more detailed information about the sizes available.

Another issue I have with Fire Mountain Gems is their return policy. Even if an item arrives damaged, you have to pay for the return shipping. This just seems wrong to me. After a few times of keeping damaged items rather than paying to return them (which wouldn't have made sense financially), I've decided that I won't order from Fire Mountain Gems again unless they are the only choice for ordering a particular item.

Overall, I think Fire Mountain Gems has some great products, but their packaging and shipping could use some improvement. If they could address these issues and improve their return policy, I would be much more likely to order from them again.

and I suggest that you don't either.

I gotta say, I'm pretty disappointed with Fire Mountain Gems. I used to love shopping on their website, but lately, it seems like they're selling a lot of junk. I mean, I ordered this thing that was supposed to be brand new, but when I got it, it didn't work at all. Like, not even a little bit. So I sent it back to them, and they did give me my money back, but they wouldn't refund the shipping cost. So basically, I paid to get a broken thing, and then I paid again to send it back to them. That's not cool, man.

And it's not just that one thing, either. I got a couple other items from them that were just straight-up garbage. Like, they were so cheaply made that I could tell they were gonna fall apart as soon as I took them out of the package. I didn't even bother sending those back, because it wasn't worth the hassle.

Honestly, I don't think I'll ever shop at Fire Mountain Gems again. It's just not worth the risk of getting more crappy products. I'd rather spend my money somewhere else, where I know I'm gonna get good stuff. So if you're thinking about buying something from them, I'd say think twice. There are plenty of other places to get jewelry-making supplies that won't rip you off.

I gotta say, I'm pretty ticked off about Fire Mountain Gems' new return policy. I used to love this company, they were my go-to for all my jewelry making needs. But now, they've gone and changed their policy without any warning or heads up. And get this, they even went back and changed it for past orders too! That's just not right.

I've been a loyal customer of Fire Mountain Gems since 2011, and I've made over 100 orders from them. I'm what they call a Platinum Customer, which means I spend over $10,000 a year on their products. That's a lot of dough, if you ask me.

Over the years, I've built up quite the collection of their items for all my jewelry making projects. But now, with this new policy, I'm stuck with all this stuff that I can't return. I first found out about the change in March 2017, when I got an email from Claudia in the Platinum Department. Apparently, the policy had been changed back in December 2016, but they didn't bother to tell anyone until months later.

So now, I'm out about $6,000 worth of merchandise that I can't return. And to make matters worse, I don't think I want to do business with Fire Mountain Gems anymore. I mean, if they're going to change their policies without any warning or explanation, who knows what else they might do?

I'm definitely going to file a complaint with the State of Oregon Department of Justice. This just isn't right, and I think other customers should know about it too. So if you're thinking about doing business with Fire Mountain Gems, you might want to think twice.

I recently made a purchase from Fire Mountain Gems and I have to say, I was a bit disappointed with my experience. I ordered a total of 7 items, but unfortunately, 4 of them were much smaller than what was listed on the website. I tried to get some help from their chat support, but the agent I spoke with was not very helpful at all. They kept telling me that the dimensions listed on the website are just a general guideline and that not all items will be the same size. Well, obviously I know that, I'm not stupid!

I tried to explain to the agent that I had measured the beads with a ruler and they were clearly smaller than what was listed as the minimum size on the website. But the agent just kept insisting that the only way to measure the beads accurately was with calipers. I mean, come on, who has calipers just lying around?

The worst part was when I received a string of beads that were supposed to be 12mm x 8mm, but not a single one measured above 7mm x 8mm. The minimum size listed on the website for that size bead was 9mm x 7mm, so you can imagine my disappointment.

Now, I will say that the other 3 items I purchased were great and were within the expected size range. But those 4 items that were undersized really put a damper on my experience. And to top it off, the customer chat support was insulting and useless.

So, if you decide to shop with Fire Mountain Gems, just be aware that they have a very generous idea of what they consider an acceptable range of sizes. If you go in with that knowledge, you won't be left feeling angry and disappointed like I was.

I've gotta say, I've ordered from Fire Mountain Gems twice now. The first time was pretty good, everything looked like the pictures and seemed like it was all natural like they said. So I figured I'd give 'em another shot and ordered some more stuff. But let me tell you, I got my order today and I am so disappointed. Everything I ordered was supposed to be natural, but it's obviously glass! Like, come on, it's so obvious!

So I called up customer service to let 'em know what was up, and at first they said it was a mistake. But when I told 'em that everything was glass, they said it couldn't have been a mistake. Their only solution was for me to send the beads back and they'd check 'em out to see if I got the wrong stuff. And get this, they don't even refund the shipping! Like, seriously? I'm not gonna pay to send this stuff back just to be told that it's natural.

Honestly, this company thinks we're all idiots and they're just taking advantage of small businesses. I'm never ordering from them again, that's for sure.

I recently got my hands on a beginner metal clay kit from Fire Mountain Gems, and I was excited to try it out. However, after only a few uses, the butane torch that came with the kit started acting up. It wouldn't turn off properly, and I had to use a screwdriver to pry up the off button. This was pretty scary, especially since the torch can reach temperatures of around 1400 degrees.

I decided to give Fire Mountain Gems a call to see if they could help me out. I asked if they could exchange the torch or give me a refund, but they said they couldn't do either. Apparently, since the torch was part of a kit and I had already used some of the metal clay, they couldn't give me a refund. And if I wanted to exchange the torch, they would have to test all of their torches in stock, which would take about two weeks.

I was pretty disappointed with this response. I mean, the torch worked fine the first couple of times I used it, but then it just stopped working properly. And it's not like I was asking for a refund on the whole kit - just the faulty torch. Plus, the fact that the torch has the potential to cause bodily injury and is a fire hazard makes this even more concerning.

Overall, I think the quality of the torch was poor, and the customer service I received was lacking. It's frustrating to spend money on something that doesn't work properly, and then not be able to get any help from the company that sold it to you. I wouldn't recommend buying this kit from Fire Mountain Gems, and I'll definitely be looking elsewhere for my crafting supplies in the future.

FMG is a great place to shop for beads and jewelry making supplies. Their prices are really good, and I was impressed with the selection of products they offer. I made my first order and was so excited to receive it. I was so happy with my purchase that I ended up making another order right away. I know I can be impulsive sometimes, but I just couldn't resist.

However, I was a bit disappointed with some of the beads I received in my first order. Some of them were poorly made and not up to my standards. I had to toss some of the fake pearls because they were discolored and had extra plastic on the sides. It looked like the molds were dirty or something. But, the crystal beads I bought were really good. I also bought some cheap "fashion beads" that I knew weren't going to be amazing, but they were usable for practice.

Most of the products I received were made in China, which isn't a huge deal for me, but I did notice that they weren't the best quality. However, all of the cabochons were nice and very usable. Thankfully, my second order was mostly comprised of cabochons.

Overall, I think FMG is a great place to shop for cheap beads. I may order from them again in the future, but I will be more selective about what I buy. I recommend checking them out if you're looking for affordable jewelry making supplies.

I've been shopping with Firemountain for a good 6 years now and I gotta say, I've noticed a few issues with my past 2-3 orders that take the rating of this reasonably good company down. Don't get me wrong, I love the selection, but I feel the customer service and quality is lacking.

My chief problems are as follows: firstly, what you see pictured does not match what you ordered. I mean, come on, there have been significant differences between photos and what I have received. This has happened on 4 separate occasions. It's a real bummer when you're expecting one thing and you get something completely different.

Secondly, customer support. I have contacted customer support regarding items I have previously ordered that they no longer stock and when I asked where I could source the items now (since the manufacturer does continue to make them), I have received no response at all. I mean, what's up with that? I need answers, people!

Lastly, items I order that are listed as in stock are shipped after the initial shipment and have taken as long as 3 weeks to reach me. This has happened at least 3-4 times in the past year. I mean, I get it, things happen, but come on, guys, let's get it together.

While I may order from them again, I am currently looking into more reliable suppliers to replace this company. I mean, I love the selection, but if I can't rely on them to get my orders right and on time, what's the point?

I gotta say, I was a little disappointed with Fire Mountain Gems. I mean, don't get me wrong, they're not terrible or anything, but they could definitely do better. For one thing, they don't carry the color bead I need. I asked them about it, and they said they couldn't get it for me. I don't know why, but I was able to find it at another bead supplier, so I don't see why FMG couldn't get it too. I mean, I would have ordered thousands of those beads every year, so it's not like it wouldn't have been worth it for them.

Anyway, I ended up just getting some 8mm white glass pearls from them instead. They arrived in about a week, which was pretty good. But the quality wasn't as good as I was hoping for. I had to throw away about 4-6 beads per strand of about 57 beads. But I didn't complain, because the strand was only supposed to have 50 beads, so the defective beads didn't really affect my overall total. Still, some of the beads had scratches, poor color coating, and incorrect sizes. Some of them were only 6mm instead of 8mm. And to top it off, they were from China and had a really strong chemical smell. Not great.

On the plus side, the price was about the same as what I would have paid at my local craft store, but I was able to buy larger quantities from FMG, which was a lot easier than going to a bunch of different stores. So I guess it's not all bad. But still, I wish they could have done better with the quality of the beads. And it would have been nice if they could have gotten me the color I needed. Oh well, I guess you can't win 'em all.

I was extremely disappointed with my experience with Firemountaingems and I will never buy from them again!
I bought several items and later received a notification stating that they were not able to deliver my order (they didn't explain the reason) and said that I will get a full refund. Next time they said that refund was impossible and offered me to make another order and when I did they stopped replying. I got nothing but trouble and headache and after all the hassle I received nothing!
Please don't deal with this company, they are very unprofessional. I keep sending them messages but it seems like no one is planning to reply. Avoid!

I received wrong item and I want to get a replacement, but they don't want to do anything. When I received my item and saw that it was incorrect I contacted FireMountainGems support service and provided all the necessary information. They said that someone will contact me back as soon as they decided what to do and when they finally called me back they said that they were not able to help me. Are you kidding me? I'm a frequent online shopper and I'm quite familiar with how return and exchange system works! I am disappointed with this site and will never deal with them again!

I have purchased an item from this website and was shocked with the terrible quality of my order! I contacted FireMountainGems support service and they refused to refund my money. These people sell very low quality items and steal customers money. Don't buy from them.
I contacted them many times but they said no over and over again. Later they just stopped answering! These people are real cheaters!

I received my products and everything was broken and defective. They offered me a refund and told that I have to send everything back. I did as they said and shipped everything back at my own expense. Few weeks later contacted FireMountainGems and asked about my refund and they said that they did not receive anything back yet and asked me to be patient. Another week passed and I was told the same thing again. Called the shipping company and they confirmed that FireMountainGems did received the package. These guys from FireMountainGems are real liars, they keep telling me that they got nothing and refuse to refund me!

I recently purchased a beginner metal clay kit from Fire Mountain Gems. After only 4-5 uses, the butane torch that came with the kit will not work correctly. In order to turn it off, I now have to use a screwdriver to pry up the off button. This tends to be a little scary while holding a lit 1400 degree or so torch. I called Fire Mountain Gems to see if they would exchange the torch or refund it. They said they can't refund it because it was part of a kit, and I've used the metal clay out of the kit. In order to exchange it, they said they would need to test all of their torches in stock, which would take approximately two weeks, and that they would get back to me. The torch worked fine the first two times I used it, but failed after only two uses. I feel this is an unacceptable response on something that is an equipment failure issue, and the equipment failure has the potential to cause bodily injury and is a fire hazard. Poor quality item, poor customer service.