On 11.29.2013 I ordered a LG Neon II Unlocked GSM Cell Phone in Orange/Gray, I received a Red/Silver on 11.28.13, this was to be a birthday present for Dec. 7th. When I got the incorrect phone, I IMMEDIATELY reordered the Orange and Gray on 11.29.13, as to assure a timely delivery of the second phone. I then returned the incorrect phone the following day, for credit,
As stated earlier, This was to be a birthday present for my Mom on Dec. 7th. I got the replacement phone in a timely manner, yet when I opened it, IT WAS THE INCORRECT COLOR PHONE for the SECOND TIME, and getting the incorrect phone 2 days before a 70th Birthday, the return option, WAS NOT AN OPTION.
I had called customer service line the day the 2nd phone was received, and was on hold for ONE HOUR and FIFTY SEVEN Min., then disconnected at 9pm EST. At the same time I was on the site waiting for a chat to appear, which it did TWICE, I stated that I had an order problem, and when I started to put in the order #, and relevant information, the agent(s) disconnected me. basically not enabling me to make an inquiry as to what I could do to get a replacement phone in an expedited manner, or just to give me some options to problem. ( I personally think this item was nothing more than a bait and switch)
I shop quite frequently with Fingerhut and am VERY disappointed at the service that was not provided to rectify something that should never have happened. This company has a complete lack of customer service as well as lack of integrity. .