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Hi.
I have a very healthy loan account that is currently on a "arrears" hold when it is paid on time and my payments on my account has never had any trouble with late payments or issues of arranged payments..
I have spoken to agents, emailed customer service with screenshot of the noted arrears status clearly on my profile also showing that the debit has successfully been received on your side and attached bank statement for your records but no response from your customer care or accounts departement...
My 6 month account however is reflecting as a non payment but the debit has also been successfully gone off my banking account on the same day..
Why is my account with you under arrears when it's paid.
My ID number is [protected].
Kindly assist
Wendy-Kay Swart
[protected]
Desired outcome: Fix my account status as this is looking bad on my name and credit record
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![Specialized Loan Servicing [SLS]](/images/business/48-48/120446/sls.jpg){kind=small}
You're handling this mix-up with FinChoice like a pro, Wendy-Kay. You’ve got all your facts straight, and it’s clear you’re not letting this slide. Hopefully, they sort out that "arrears" issue soon — it’s about time they matched their records to your prompt payments!