NEGITIVE 100 Stars...Worst customer service I have ever experienced ANYPLACE! If you want to get things done go someplace else.
Had a total loss on a vehicle and had a loan with them, they REFUSED to send documentation needed to the insurance company for payout for over 2 weeks. Meanwhile no car as rental runs out when they total the vehicle. Begged and pleaded daily and they refused to answer calls, emails and letters. Seemed to be out of spite. NO CARE FOR the CUSTOMER. Any other bank provides request within 24-48 hours and does not put the customers life, job and family in jeapordy because they do not want to take 5 minutes to send a prewritten letter as requested. WORTHLESS and has lost a life long customer. ALL accounts have been closed, credit cards cancelled. Will pay more for interest someplace that gives a Rats XXX
Recommendation: Go someplace else if you value your time and money