Fifth Third Bank / 53.com review: Horrible treatment by employee

Maureen, who I believe is a junior manager at the Hudson, FL branch, has made it so unpleasant for me to go in and do business that I will drive out of my way from now on. She is harsh and condescending on a GOOD day, but last time she was snappy and rude right to my face, did not process my transactions correctly, and then actually SNAPPED at me and told me I was wrong! This messed up transaction has now caused additional trouble, just because she couldn't stop talking over me for a minute and listen to what I was saying.

I have been helping my elderly mother with her bank account, she wanted to make some changes, and Maureen has treated me like I am a terrible person, a criminal, a liar, every single time I've had to interact with her. Like she has some personal vendetta against me and she doesn't even know me, or my mom, or care to understand anything about our situation. I have been met with harsh judgment and rudeness by her from the get-go. I understand precautions should be taken, especially when dealing with elderly people, and that you have to be careful. I appreciate that, but her nasty and aggressive attitude towards me is unwarranted and has consistently been inappropriate!

She is extremely unprofessional and I believe she has no business working with the public. Unfortunately I have had to attempt working with her several times, and her attitude has never improved despite me going out of my way to be pleasant and friendly with her, so we will have to just bank elsewhere. We do not go into the bank to be belittled or treated so poorly!