Fifth Third Bank / 53.com review: Business checking account.

I am filing a formal complaint against Fifth Third Bank regarding improper overdraft fee assessments, questionable transaction-processing practices, inaccurate account balance calculations, and the bank’s handling of disputed ACH withdrawals.

After reviewing my checking account statements and overdraft notices from February through August 2026, I identified what appear to be significant discrepancies in the bank’s transaction posting and balance calculations.

1. Questionable Balance Calculations and Transaction Processing

My records suggest that Fifth Third Bank may have deducted certain pending transactions from my available balance and subsequently accounted for those same transactions again when they officially posted. I am requesting a complete transaction-level reconciliation to determine whether these practices resulted in inaccurate balances or improper overdraft fees.

2. Improper Overdraft Fees

I identified multiple overdraft charges, including fees of approximately $37 per occurrence, that I believe may have resulted from incorrect balance calculations or disputed withdrawals.

I am requesting that Fifth Third Bank demonstrate the account balance, transaction posting sequence, applicable fee authorization, and contractual basis supporting each overdraft fee.

3. Disputed Paychex ACH Withdrawals

Beginning June 10, 2026, Paychex continued initiating withdrawals from my business checking account despite my understanding that the charges were supposed to have been suspended.

These transactions involved two separate Paychex departments: payroll services (EIB) and retirement plan administration (HRS).

I contend that these withdrawals were not properly authorized under the circumstances and contributed directly to my account becoming overdrawn.

Additional overdraft fees and subsequent charges compounded the original negative balance.

4. Repeated Financial Harm

The disputed withdrawals and resulting fees created an escalating financial burden. My account eventually reached a negative balance of approximately $477, which I believe resulted from transactions that should not have occurred and the associated fees.

This situation interfered with my ability to maintain normal business banking operations and manage legitimate business expenses.

5. Requested Investigation and Resolution

I request an independent review of Fifth Third Bank’s transaction processing and overdraft assessment practices, including:

1. A complete chronological ledger showing available and ledger balances before and after each transaction.
2. Identification and explanation of all overdraft fees assessed from February 2026 forward.
3. Investigation of the disputed Paychex ACH withdrawals beginning June 10, 2026.
4. Reimbursement of overdraft fees improperly assessed as a result of bank errors or disputed transactions.
5. Correction of any inaccurate account balances and associated reporting.
6. A written explanation of the bank’s findings, including supporting transaction records.

I believe the available evidence warrants a thorough investigation into whether Fifth Third Bank’s practices complied with applicable consumer banking regulations, electronic funds transfer requirements where applicable, and the bank’s own account agreements.

I am prepared to provide monthly statements, overdraft notices, transaction records, and documentation concerning the disputed Paychex withdrawals.

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