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1.7 58 Reviews

Fiat Auto Complaints Summary

10 Resolved
48 Unresolved
Our verdict: With Fiat Auto's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fiat Auto reviews & complaints 58

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Newest Fiat Auto reviews & complaints

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8:43 am EDT
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Fiat Auto Service for 40+

I am a fiat owner and customers over the last 20 years recently I have my Fiat Tipo 1600 cc Sedan model 2021 I would like to book for my periodic services through the Fiat Dynamex in Egypt which all the Fiat customers facing a dramatically impact since no answer for the hotline , no single mobile number or contact number will answer the customer to book their services . my car now 40+ KM where my services should be done . I am a physician , Dr and no hope to get an answer .

Seriously it is not my only complain it is the complain of all the Fiat owners now days in Egypt . You could confirm my massage through all the owners or check the social media .

I could not believe such level of post sales services we are facing through your authorized ageny Egpt dynamics . I am sure such reputation not match your brand name and your company Fiat .

Believe me I am so kind of frustrated Fiat owner . surprised I am owner of Fiat since Fiat Seena even

thanks in advance for your kind answer my query and complain to get my service of my car

Dr Ahmed Fathy El Herfa

[protected]

[protected]@hotmail.com

Desired outcome: get my 40+ Km for my Tipo sedan 20121 services

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7:50 am EDT
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Fiat Auto Car service center negligence

Hello,

I live in egypt and I have a fiat 500x model 2020, I went to do the service of 60,000 km at the service center in hurghada which is licensed and after a day the car wouldn't start and I found a lot of gas coming out of the car and when called them they said that they forget to close the gas pump clips and that they were sorry.

I could have exploded if anyone has just thrown a cigarette under my car while trying to start it.

they just said that they were sorry and didn't even give me any compensation.

this is very dangerous not only for me but for anyone taking there car there, I take care of my car and do all services on time in a licensed service center and all they do is giving me my car back with damages.

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12:48 pm EST
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Fiat Auto Fiat 124 Spider

I purchased this vehicle with 8 miles on it.

at 25975 miles the clutch failed. A majority of the 25,975 miles have been highway miles. This is due to faulty parts, either the clutch plate itself, or the clutch pressure plate, allowing for slow slippage throughout the use.

Fiat customer service is saying it is a warranty replacement, the dealership says it isn't. Dealership states regional rep will not even send someone to look at it.

I purchased this vehicle because of the advertised 4 year 50,000 mile warranty.

Desired outcome: replacement of the clutch, pressure plate, flywheel, and other associated parts that are normally changed, under warranty, at no cost to me.

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8:16 am EDT

Fiat Auto Computer board went bad

2016 Fiat

I am so disappointed in this car. I have had nothing but problems from

the day I bought it. My computer board went and now I have to pay $2,600.00

for which I feel this car should not be having problems like this. I want to know if

the company has warranty to cover this? I can see if it was from wear and tear,

like tires or engine problems, but this is ridiculous. Please let me know if you can

steer me in any direction with the company.

Desired outcome: warranty coverage

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3:54 am EDT
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Fiat Auto Fiat 500s

Dear Sir/Madam,

My name is Antonios Georgiou, I’m a PhD student in Weizmann and I live in Rehovot. I am the owner of a fiat 500s, a model from 2015 (04/12/2014) and it’s malfunction/damage history is rather disconcerting.

I have purchased the car in used condition, after inspection from a state garage as I understand is standard process and the car was fine. The car has since travelled 15k kilometers, with all its services and repairs on time from a certified fiat repair center, plus all the annual state inspections. For the age of the car and its use under my ownership, I find the number of malfunctions and required repairs of the car unacceptable and extremely alarming. I attach the full history of repairs below.

To give you a brief example, just the previous month the engine started overheating and the garage after inspecting the vehicle informed me that the radiator plus the thermostat needed to be replaced. The parts were changed and according to the mechanic the car was fine. After that, I left the country during the holiday season and upon my return, without the car having moved at all, I went to change the break pads and apparently the cooler and the water pump needed to be changed as well. Prior to all that in the same year I went to change the battery of the car and when I received it back, the multimedia computer was damaged with full loss of functionality, something that my mechanic assures me is ‘normal and expected’ for this car (I emphasize again that it is a fiat certified garage).

To make a long story short, as you can see from the history of the car, I pretty much have changed almost everything under the hood with more repairs needed to be done. I’m sure you understand that this has caused me extreme financial damage as I have already paid more in repairs than the original buying price and still the car is not in a perfect condition. Not to mention the stress that I have undergone throughout this period. I frankly feel unsafe driving this car knowing that at any given moment major components of the car might break down out of the blue and that according to fiat mechanics this is justified on age, for a car that is 7-8 years old. I refuse to believe that the manufacturing standards of a world leading car producer are reflected on the damages listed below, for a car of that age that has travelled 15k kilometers, has been in no accidents and has been meticulously cared for with all its services on time and every repair on an authorized repair center.

I feel I am entitled to an explanation, and if the specific unit is faulty, to some sort of compensation as well. I am looking forward to hearing back from you.

Kind regards,

Antonios Georgiou

+[protected]

P. S: If this isn’t the right address for these matters, please forward this email to whoever is responsible. Thanks in advance.

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10:17 am EDT
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Fiat Auto Faulty parts made by Fiat that I am being charged to replace.

I have driven just under 14000 in my car and it is one month out of its 3 year warranty. My clutch valve has broken and is leaking causing my clutch to fail. I have been told by the RAC that this is a faulty part that Fiat install in all their cars and regularly has to be replaced. I have since been quoted £473 for its replacement as it’s a part that needs to be ordered directly from Fiat.

I feel they are making money from people by making faulty parts that can only be ordered from them and making people pay for it rather than just making parts that work! I don’t feel I should have to pay for this part as it was not caused by my driving, but simply their poor workmanship.

Desired outcome: Would like my £473 back.

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2:01 am EST
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Fiat Auto Damage hood closure and lies from garage owner

Date of the incident; 2nd week of february
There was a gearboxissue that had to be repaired two times. The first repair wasn't done correctly while staying in the south of France, so it had to be repaired under warranty again but this time by a another garage owner closer to our residence. This time the garage owner damaged the hood closure and now I have to drive with an open hood. I called my insurance but they say that it's impossible to prove that the garage owner made the damage because he denies the damage, even on the phone he confirms not having followed up the repair...!?! altough there are plenty of fingerprints. Fiat Belgium and Fiat France got all the info but now after two years they don't respond anymore, so it seems that they want to choke my complaint. It 's a terrible thing that a garage owner lies, especially if he has the time and money to drive around with his Ferrari, while I'm driving around with a faulty hood closure!

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8:26 am EST
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Fiat Auto fiat tipo gasoline buoy

Dear Sir /Mme
Hope all is well at your side inhale a major complaint from fiat dealer in Cairo
As we have bought a fiat tipo 2019 on the 27 th of Feb 2019
And for over 3months now we have has a problem with our gasoline buoy and I contacted the dealer so many times in these past 3months and they keep on telling me that they will contact me once they receive the spare part and nothing really happens I m really really disappointed with the service I m getting as I have a bmw my self and there is no comparison between the 2 dealers .
The fiat keeps on stopping with my kids cause indicates wrong fuel sign and they refused even to supply me with a car for my kids to move with till they get the spare part .
Vert disappointed with the service they dont get back to me when they say they will
The spare parts over 3months hope you can help me thanks

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6:08 pm EST
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Fiat Auto fiat spider - gauge cluster 3 months and counting

We took my Fiat Spider in for service on Aug 8th for a trip reset button issue. Service indicated that the cluster needed to be replaced and for mileage accuracy reasons we could not take the car until the new part arrived. many missed dates and 3 months later (Nov 5) we have no part, no car. they have no clue when they will get it in.

Car is left out in the AZ sun and employees are writing graffiti in the dust, battery is dead. No one can help us. Contacted everyone at Fiat, BBB, Attorney General, FB, and local TV station. They rejected our lemon law claim as well.

Absolutely ridiculous company and customer service
Case #[protected].
I would expect this to be covered under the lemon law and should receive a new car.

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8:23 am EDT

Fiat Auto fiat tipo sedan manual

Dear Ma'am/Sir,

Hope my complaint finds you well. I am writing to you from Egypt. I have recently bought a brand new Fiat Tipo Sedan Manual, Model 2020. Sadly some unfortunate incident happened, the handbrakes seemed to be sort of weak as I was parking it at college down the building on a very slight slope and I did pull up the handbrakes but not fully. the car slid all by itself, I was not even inside it, and hit the pavement on the other side hard. You can imagine how was my shock to have my car hit by itself three weeks after I purchased it. I rushed to the service center at El-Obour City to assist me as the front bumper was partially damaged and it was even dislocated but the security at college helped tuck it back in. Moreover the car had other several issues, the fifth speed was not operating and the air conditioner was not working properly. When I went there, the specialized engineer took the car off my hands for checking and surprisingly he found all my complaints valid. He did fix the 5th speed ( assuming that the computer was not reading that speed which actually jeopardized my life and family's several times on highways) and he cleaned the ac as he mentioned some impurities were stuck inside . For the handbrakes, I explained it all to him and I even mentioned that the car slid by itself the day before while it was parked down my home and almost hit the car behind it. Those recurring incidents prove that there is something WRONG with the handbrakes. Guess what! He took it and made it way tighter, too hard to pull up, unlike how it was previously. I tried to ask for a compensation the damage done to the bumper, at least they should change it for me. They utterly rejected the proposition and all what they offered is a mere polish to the bumper which was already scratched on several spots, dislocated and there was a visible hole in the bumper. Away from that incident, the car does not seem to operate at its best, the car engine produces a noticeable loud sound and the steering wheel part emits sort of heat sometimes. I lost all trust in the car's safety and efficiency. I am requesting both moral and financial compensation for all the unprofessional treatment I received. The Service Center refused to compensate the damage assuming that there is no manufacture problem, but how on earth should I take the blame for having my car damaged because of the fragile handbrakes which do not suit the heavy weight of the car! How on earth should I bear the loss while I paid all the money I had to buy this car then it gets hit couple of weeks later and I was not even inside it! I do urge FIAT Global to take serious action against the service center where my problem had been underestimated and poorly assessed. I am asking for an exchange of that car which I already received with issues in the first place. Kindly take an action in this pending case as I am getting no where with them here after they took their precautionary actions and fixed the issues. I NEED YOUR HELP PLEASE!

Attached are the front bumper damaged side recent pictures and the service center report with all the problems.

Thank you so much for your time!

Customer Name: Amira Abd-Allah Al-Basiony
Customer Number: [protected]
Complaint Submitted against: Fiat Auto El-Obour Service Center

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7:13 am EDT

Fiat Auto service related

Dear Sir / Madam,

I am writing to you to raise an issue about: Repairs and Servicing

The issue that I have experienced was: I had a problem with fan assembly of my FIAT PUNTO EMOTION 2010 model, service is also almost due. On the advise of Toll Free no advisor I visited Paramount Fiat at Hissar haryana 250 kilometers one side + toll charges. There I explained the problems to the advisor. He noted some and ignored on behalf of physical inspection. After service was over the following points were observed by me during feedback and later complained as beloe:
1) the examiner was not used to set the service details and other details
2) the car was not inspected by car supervisor as the fog lamp on rear bumper was lying hanging. Reported but no solutions
3) more importantly I am facing fan assembly noise (for which I visited the station) neither attempted nor solver( as agreed by the supervisor telephonically).
4) fan like noise from the rear wheel. Neither observed by supervisor nor resolved.
5) when opened bonet I found that the coolant was 1" below the minimum mark(means coolant was not checked / refilled /topped up during major servicing)
6) on return after payment, the bill / gate pass was not used to me in the name of internet not working. Charged Rs 12500/- appx

It occurred on: 24/08/2019

This meant that I paid for the services / inspection charges which were not done.
I had to change the rear bearing set from MAHINDRA FIRST CHOICE Bathinda& topped up coolant @250/- from Local market Bathinda.
When raised the issue with Fiat India they advised me to visit the service station (500 kms + toll charges) and pay the charges of part and labour again. For no fault of mine why should I pay the fuel & toll charges again)

I want to get my car serviced at nearest Fiat authorised and the travel expenses be handled by Fiat as I had visited the fiat station and services were not provided by fiat.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Sanjay Bhatnagar.
+[protected]

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11:15 am EDT

Fiat Auto dishonest about repairs I don't need and putting my safety in danger

Hi, I was at this dealership 7745 S Tamami trail, Sarasota, FL last Monday, Sep 9th 2019 and I had such a horrible experience. My front driver headlight was out, I knew before I went there from another mechanic shop who had examined the headlight that it is a connector problem, the connector was burned, I could see the burn mark on it, the light was still coming on whenever the technician wiggled or moved the headlight. Now I also had him also check the right headlight to make sure that it is working and I was told it was fine also I never had a problem with it unlike the left that was always going out. I am giving you a background so you understand the situation that occurred later on at the Fiat dealership. I was told from the mechanic that I should consult with Fiat because I would need that part replaced by them. I get there, the guy tells me to come back after his lunch he doesn't have enough time that was around 11:30 ish am, he made an appointment for 2 pm and he told me first you have to know you must pay a $ 149 just to look at the car I said ok and I drove home and returned around 1:40 ish pm, when I arrived there, another gentleman welcomed me I told him I have an appointment at 2 and I'm early, he replied it is ok he can take care of me, at that moment I was surprised, why didn't the first guy suggest I get helped by someone else if he needed to go to lunch? I told him I need the headlight fixed as soon as possible that is a safety issue, why did I have to come back on his timeline on my day off and drive back? Anyways going back the what happened, the second nice gentleman I believe his name is Robert I am not sure, he is tall, white and has dark hair, he was very polite and helpful told me to wait in the waiting room and so I did. 20 min go by 30 min go by and no updates, so I walk out, I address the nice guy and he says "oh so and so is taking care of it" ( he meant the guy who made the appointment initially with me) so I go to his desk outside, I stand there and he is busy writing things down finally, totally ignoring me as if he was mad at me, I interrupted him finally and said hello what's going on with my car ?He finally looks up at me and acknowledge me and says we don't know you have to wait, I go back to the waiting room, 20 min more, nothing, at that point I couldn't wait anymore, I walked out and asked him again, he says arrogantly, well the left headlight is completely "fried" it needs a whole new set and the right is starting to act up as well you need to replace both you're looking at $1100. Now of course I knew that was not true, I might be a woman and I might be an immigrant but I am informed that's why I went to another mechanic shop and had them examine the issue before I went to the dealership of Fiat. I said to him that is not true I want my keys I am going somewhere else. He sent me back again to the waiting room, I wait again for an additional 30 min, I go ask for him again, they page him he doesn't respond, finally he came, he didn't even look at me he just threw the paperwork on the reception desk and left. I finally took my keys and left, I started my car and thank god I checked the headlight, they had them turned off of course and sure enough both lights were off. They didn't even have the decency to tell me both are out now! I could've drove thinking one of them is working and I could've been in a car accident with my child, who I had to pick from school that day. I go back, I explain to the receptionist lady what happened and she was very nice and tried to page him, he never showed up, until finally that nice guy the one who tried to help me came and said I will help you. He looks at the right headlight that was working fine before I came to the dealership and he finds out that the light bulb was burned out he goes and comes back and he replaced it for me and bamm it was working again! I have to say this guy was sweating and very busy yet he was extremely nice and polite, I really appreciate what he did, he has integrity which is rare these days. So I am wondering do these guys work on commission? is that why the second nice guy didn't continue on helping me as soon as the other guy came back from his lunch? Why did that first guy lie? Why did he say that the right headlight is broken when it wasn't? And why did he say the whole left headlight needed to be replaced when it was just a connector issue? And why did they let me leave with 2 lights broken when they caused the second one to break? I can't believe this I felt completely cheated and taken advantage of and I won't be quiet about this. I will warn people in all social media plat forms about this to make sure people don't get cheated and lied to. I also happen to work in a place where my clients own and buy luxury cars frequently I will for sure let them know about this dealership. My car is a 2015 Fiat it has about 35000 miles not by much did it pass the warranty time, they could've easily taken care of this problem instead of causing even more problems. Shame on them, I also wrote a complaint in the dealership website, it's been 2 days and I got no response from anyone. This is a sure way to lose business in the long term. I hope there is justice and I will not be quiet . My phone number is [protected] my email is [protected]@gmail.com

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Update by Someonefrom Sarasota
Sep 15, 2019 1:43 pm EDT

Sunset Fiat in 7745 S Tamiami trail is Sarasota Florida are dishonest, they will tell you to make repairs you don't need to make extra profit do not trust them.

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6:43 pm EDT
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Fiat Auto fiat tibo cooling water level is always decreasing

I have bought a brand new fiat tibo from 7 month

I noticed that cooling water level is always decreasing
Every time I take it to fiat service center in Egypt
They say that they make checks and add more cooling water for the engine
And they say every thing is OK
But after that the cooling water decreases again

I first noticed this when i smelt something burning
I took the car to the service center, when they check the cooling water was below the minimum
They raised the level to max and said that the problem was because the didn't make pre distribution inspection to the car -which in my opinion very bad handeling -
after two weeks the water reached minimum level
I took the car to service center again in obour city in cairo and this time they raised the water level about maximum

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7:29 am EDT

Fiat Auto customer service

Bought my daughter a 2015 Fiat 500 back in April. The car had 1 previous owner with a full Fiat service history. The car has done only 36000 miles and now requires a new hydraulic control unit at the cost of £1569.40! This is apparently a common fault with this vehicle so I contacted Fiat to see if they would honor the cost. Today, after 8 days and 3 calls to Italy I was contacted by Fiat and advised they would not be helping at all! How can a motor company sell a car, knowing there is a major fault in the manufacturing process of this part and not recall or offer to rectify this problem? Instead, there making their customers pay out large sums of money to put this right. I'm totally disgusted with Fiat and will never consider buying one of their vehicles again.

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5:34 pm EDT

Fiat Auto key

I remember being a little girl and seeing my cousin with a FIAT roadster and I said to myself I want a FIAT when I grow up. So I did not hesitate to purchase one on 2015 a 2014 FIAT 500L with leather seats and moonroof/sunroof. On May 25, 2019, my friend's purse was stolen and it had my keys in it. I didn't think anything of it to have my car towed to the FIAT place thinking it would only take a few days. Well a few days have turned into weeks, weeks have turned into going on 2 months. Yes, 2 months. I am not a 2 car family so that is the only car I have. This is not a slight inconvenience this has turned my life upside down. I have a case which is [protected] to only be told if I had an extended warranty which to me doesn't mean a hill of beans because when I had an issue with my USB port and the dealership wanted to keep my car overnight no one suggested a rental car or anything they just told me I would have to be without a car and that was that. So having warranty with you all doesn't mean anything. I have been told that my case will be closed if they don't hear from me like really, I am the one waiting key from you all. It is to the point where I am seeking legal counsel because this is crazy. Is the key coming from Italy? Is coming the other end of the world? No one has given a good explanation as to why so long? You know what I don't think there is one. I am afraid to think what may happen if something really serious should happen to my car. Would it take 6 months to get repaired? I just too frustrated but the only satisfaction that I get is that I still have the last say. In a few years if not around the corner, I will be purchasing another car and guess which it will not be or brand. I have had issues with Chrysler but I thought this time it may be different. I was wrong.

https://www.cnbc.com/2015/03/18/fiat-chrysler-slammed-for-customer-service.html and other articles that I see where FIAT/Chrysler is at the bottom only proves my point

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11:57 am EDT

Fiat Auto fiat tipo

i am living and egypt and i knew that you have an amazing car (Fiat tipo hatchback HIIGHLINE) which is not delivered at my country at the first place i need to know if there are any possibilities to make it available here or not!?

second issue many tipo owners at my country are not satisfied by the service handled from the authorized agency that running your business in egypt which makes me afraid of buying the car and may alter my choice, so any solution ?

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5:58 am EDT
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Fiat Auto disrespect customers & manufacturing defects - spiaggina’58

To whom it may concern

I would like to inform you that I bought Fiat 500C Spiaggina58' from Dhofar Automobil in The Sultanate of Oman and I found a lot of manufacturing defects and when I talk to the management regarding that they said take the car and come after 1000 km drive and we will fix everything thing and one of them said we are in Oman and Fiat has no idea about what going on here so just drive your car and no need to complaint for everything and all of these are normal things.
I took the car with issues that I informed the management regarding them, without fire extinguisher and some oil splotches on the seats, doors convertible and steering wheel.
After 1000 km drive I visited Fiat agency to do 1000 km service and to give them my complaint and comments, and they did not write everything because they said it is ok no need to repair everything and they did not write my all complaints, adding to that they took my car and parked it under the sun ray for 5 days.
Within that 5 days they did not give me a replacement car for my movements.
After 5 days I went to Fiat agency and I found my car and I asked one of the staff about it and he said that this area is a delivery area which means that your car is ready.
The vehicle was ready as per them but no one called or messaged me and this is Fiat way to deal with the customer and respect him.
I took my vehicle for the test and I found same issues except the wiper water adjustment (they adjusted it), when I informed them that all the issues not fixed yet they said come after 10 days when the side mirrors arrive then we will fix everything.
Up to date, no one called me and explained me what going on, but between time to time I receive calls from one lady and one gentleman (Fiat Showroom Sales Representatives).
I called Fiat International several times but no one answered my calls.
Major issues are:
Scratches, vibration in whole vehicle, vibration in both side mirrors (they ordered them from Dubai), Scratch inside the headlight (inside the left headlight, knocking sounds from the doors, whistling sounds in the suspension and brake system, sound in convertible, the convertible releases air, 2 small wholes in convertible near the AFT glass and many small issues, adding to that the workshop staff are not following the vehicle manual when they put the treys pressure.
I tried several times to meet the management but they refused and they sent me showroom staff to deal with me, also one of the workshop staff told me that there is no Fiat specialist in Oman.
For your kind information that till now I did not get the serial number of my car (which number out of 58 vehicles?).
Now I am requesting you to deal with Fiat Oman Agency and find solutions before I open a case at the court.
Vehicle details:
Chassis no. ZFABFLHR4KJA86805
Engine no. 2515868
Plate no. 94549 R OMAN
Cellphone no. [protected]
Email address: [protected]@hotmail.com

Regards,
Ahmad Ben Saeed

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7:32 pm EST
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Fiat Auto repeated breakdowns and electrical problems

2015 Fiat 500 Sport Complaint

Purchased 08-10-14

Today's mileage: 39, 098

VIN: 3C3CFFBR4FT501011

Since I've owned this vehicle, I have had it towed 5 times.

My complaints are:

• We have replaced the left headlight 4 times, the right headlight 3 times,
• We have replaced the left and right tail lights 3 times each. I really don't believe I should pay $35 to replace headlights/tail lights since this seems to be an ongoing issue with this vehicle.
• At one point the console went completely black. I could not see my speed, didn't know how much gas I had, etc. (12-15-17) Replaced IPC Assembly.

• The next incident that happened was upon start up, the engine shook the whole car and when putting it in gear the car surged and stalled alternately. The dash console flashed all the lights that exist and one by one it said to check each of the items it reports on. The first time this happened it seemed to be a computer problem and was repaired. (11-22-16)

• That same issue happened a second time on 01-09-19. I had it towed to an authorized repair business. I was told they had to order an "auto shut down relay."

• Here's the killer. I have not had use of my car since 01-10-19 and they say the part is on backorder until February 22, 2019. Outrageous! In addition, I had to pay for the part which I feel is unfair.

• Also, the display dimmer never did boost the brightness in daylight and reduce the brightness in the dark. After repeated complaining about this non-function, the resolution was to disable the feature making it a manual setting.

• One more complaint. The trim on the outside of the car by the mirrors has rotted and needs to be replaced. The dealership wants to charge me for this which I don't believe I should have to pay.

I cannot believe I'm the only customer having these problems. Fiat's electrical system seems to be faulty and that should not be my problem.
By the way: Ii have the extended warrant from opal that expires 07-20-21 or at 85, 000miles. I'm told this is useless to me by the dealer and by the authorized repair shop.

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Update by Greg Welliver
Jan 29, 2019 7:38 pm EST

Auto correct changed Mopar to Opal. My warranty is with Mopar.

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7:10 pm EST
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Fiat Auto customer service

Unprofessional customer service by Fiat Egypt as they never follow up with customers after any reported complaints in addition to the poor service during servicing our cars in the service centers.

Actually Fiat reputation in Egypt has been affected and considered as one of the worst car dealers in Egypt. In order to avoid more deterioration; appropriate corrective actions need to be implemented immediately by Fiat head office.

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Fiat Auto 2 cars

November 4, 2018

Chrysler Corporation

I am writting to share my experience and unfortunate disappoinment with the purchase of not one (1) but two (2) of your FIAT SUVs.

When I decided to purchase my very first brand new car, I did not hesitate at all on pursuing my dream car, which just so happened to be a FIAT 500L.

As a single parent and mother of two (2) children and living on a fixed income, I decided to pursue my dream of owning a brand new car. Lttle did I know my dream would turn into a nightmare in the month of March 2015 when I visited FIAT of SAN JUAN located in Puerto Rico and bought a brand new 2015 FIAT 500L Model POP VIN: ZFBCFAAH4FZ031474. The car came equipped with nothing but problems from the very beginning including issues with the transmission and loss of power going up hills among other things.

In order to purrchase my new FIAT 500L, my dad signed over the title of ownership of a Ford Taurus which was the family car I used to drive prior to handing it over as a trade-in that valued at approximately one thousand three hundred dollars ($1, 300.00).

Excited about taking ownership of my very first brand new FIAT 500L, I signed all of the paper work without any hesitation. At the time, I found the monthly payments of four hundred sixty four dollars ($464.00) a bit high, but since I was living with my parents at the time, I felt I would be able to sacrifice and make the payments with no problems.

On or around August 10, 2015, approximately about six (6) months after I bought the car, I had to return to the dealer to repair something that went wrong with the rear windshield wiper. I had to wait until October 3, 2015 in order to get it repaired by the dealer since the work that needed to get done would take a full day and I couldn't leave the car earlier because it was my only means of transportation.

On this same day, The vehicle needed to get the oil changed so I decided to have the vehicle serviced. During the maintenance service, the dealership (FIAT of San Juan), noticed the radiator was leaking coolant, which was suppossed to have been repaired by the dealer.

On October 6, 2015, I had to have the vehicle towed from my work place because coolant continued to leak out.
It was later found by the dealer to have had a problem with the engine which was leaking through a defaulted engine gasket.
This was repaired by the dealer and because they did not have the parts available and because this was going to be a major repair I was given a loaner car. It took about (3) three weeks for thr dealer to finally repair my car.

On or around the month of November 2015, I noticed the sound from the stereo system was generating a "static" effect that made the music sound terrible and unbearable to listen to. So once again after notifying the dealer of this, it wasn't until December 16, 2015 the front right speaker was replaced because it was found to have had a defect from the manufacturer causing the problem. This was repaired with no charge. Then unbelievably, on june 13, 2016 I had to return to the dealer once again to notify I was confronting similar problems with the rear right speaker.

On August 6, 2016 I returned to the dealer to notify I was experiencing problems with the transmission and loss of power while driving up hills, but was so fed up about having to visit the dealer for so many issues regarding this vehicle, I sought to speak with a Sales Representative to see if I could return the vehicle or learn about other options.
I met with Sales Representative Jorge L. Ramos, who seemed pleasant and very knowledgeable and informed me that the transmission on the FIAT 500L POP models were "deffective" and causing problems with other clients as well.
It was very unfortunate to learn that I was sold a car that was known to have a hidden vice in regards to the transmission. If I had known about this before hand, I would have never purchased the car in the first place.
After a couple of hours at the dealer, Mr. Ramos showed me the new FIAT 500X model and talked about the improvements that were made to this new model FIAT which I found to be a suitable option.
I thought at last I would be "trouble free" and I would finally have a reliable and more dependable car with tons of new features, however, I was wrong!
Mr. Ramos introduced me to the Finance Manager Ms. Yaitza Nieves who had prepared all of the paper work and numbers for upgrading to the newer 500X model. Since I was so upset with all of the problems regarding the 500L POP model, I felt upgrading to a newer model was my only option. Although the choice to upgrade to the new 500X model came with a more higher financial burden I felt I had no other option than eitiher accepting to purchase this car or turn in my current FIAT 500L and risk ruining my credit.
So I decided once again to make the sacrifice to upgrade, thus my 2nd neiw car purchase.
The monthly payments increased from four hundred sixtey nine dollars ($469.00) to five hundred forty nine (rt$549.00) dollars.

Nonetheless, I traded in my 500L for the new 500x= Vin: zfbcfxbt5gp402726.

At first all was good, but on January 5, 2017 I had to inform the rear gate latch button was broken, although minor, it was the beginning of having to re-visit the dealership once again. It wasn't until February 18, 2017 the latch was repaired at no cost. On this same day, we had to inform, the car lighter stopped working, the center arm rest needed to be re-secured and the outside flare on the driver's side was loose and falling apart. (see pictures)

On or around June 10, 2018 I noticed the car started to over-heat and on June 12, 2018 once again I had to experience having my car towed from my job to the dealership for repairs.
At this time, I was informed by the dealership that the radiator fan was defective and needed to be replaced.
On June 20, 2018 I had to return to the dealer because the car would suddenly "turn off" while driving and the car would emit a "bad smell" similar to burning smoke. The car needed to be electrically boosted in order to drive once again to the dealer.
I was informed by the dealer that the battery was defective and needed to be replaced.
Upon receiving my car from the dealer I spoke with the manager Mr. Cesar Batista to address the issue with the outside flare molding that is loose and appears to be falling apart. As he went outside to inspect the vehicle, he noticed rust (oxidation) just below the hood of the car on the driver's side. He then proceeded to take pictures and reported the issue internally and later informed the dealership agreed to fix the issue regarding the rust which seems to be a manufacturer defect.

This car owes over twenty nine thousand dollars ($29, 000) because a portion of the balance of my previous FIAT 500L was financed into the new car loan for the FIAT 500X.

All of the issues regarding both vehicles have made me sick. I have experienced so much anxiety, stress and tension due to this.
I find it repulsive to think I was taken advantage of twice and I feel as if I should have never traded-in the Ford Taurus. My old family car never gave me as much problems as did these both cars.

I am writing to you first to seek a resolve.
I do not waive any rights and may at my discretion seek legal action against FIAT of San Juan and Chrysler Corporation.
At this time I am only asking for a full refund of all of the payments made.
It is way too early for a 2016 FIAT 500X to be experiencing rust this soon.
I no longer want this vehicle and would prefer my old car back rather then having to pay for a car with so many problems.
I may be reached at [protected] or you may simply respond to my email [protected]@gmail.com.

Sincerely,
Nayda Menéndez

Please consider the environment before printing this e-mail.(Por favor considere nuestro ambiente antes de imprimir el e-mail.)

Read full review of Fiat Auto
Update by Nayda M
Nov 04, 2018 7:05 pm EST

November 4, 2018

Chrysler Corporation

I am writting to share my experience and unfortunate disappoinment with the purchase of not one (1) but two (2) of your FIAT SUVs.

When I decided to purchase my very first brand new car, I did not hesitate at all on pursuing my dream car, which just so happened to be a FIAT 500L.

As a single parent and mother of two (2) children and living on a fixed income, I decided to pursue my dream of owning a brand new car. Lttle did I know my dream would turn into a nightmare in the month of March 2015 when I visited FIAT of SAN JUAN located in Puerto Rico and bought a brand new 2015 FIAT 500L Model POP VIN: ZFBCFAAH4FZ031474. The car came equipped with nothing but problems from the very beginning including issues with the transmission and loss of power going up hills among other things.

In order to purrchase my new FIAT 500L, my dad signed over the title of ownership of a Ford Taurus which was the family car I used to drive prior to handing it over as a trade-in that valued at approximately one thousand three hundred dollars ($1, 300.00).

Excited about taking ownership of my very first brand new FIAT 500L, I signed all of the paper work without any hesitation. At the time, I found the monthly payments of four hundred sixty four dollars ($464.00) a bit high, but since I was living with my parents at the time, I felt I would be able to sacrifice and make the payments with no problems.

On or around August 10, 2015, approximately about six (6) months after I bought the car, I had to return to the dealer to repair something that went wrong with the rear windshield wiper. I had to wait until October 3, 2015 in order to get it repaired by the dealer since the work that needed to get done would take a full day and I couldn't leave the car earlier because it was my only means of transportation.

On this same day, The vehicle needed to get the oil changed so I decided to have the vehicle serviced. During the maintenance service, the dealership (FIAT of San Juan), noticed the radiator was leaking coolant, which was suppossed to have been repaired by the dealer.

On October 6, 2015, I had to have the vehicle towed from my work place because coolant continued to leak out.
It was later found by the dealer to have had a problem with the engine which was leaking through a defaulted engine gasket.
This was repaired by the dealer and because they did not have the parts available and because this was going to be a major repair I was given a loaner car. It took about (3) three weeks for thr dealer to finally repair my car.

On or around the month of November 2015, I noticed the sound from the stereo system was generating a "static" effect that made the music sound terrible and unbearable to listen to. So once again after notifying the dealer of this, it wasn't until December 16, 2015 the front right speaker was replaced because it was found to have had a defect from the manufacturer causing the problem. This was repaired with no charge. Then unbelievably, on june 13, 2016 I had to return to the dealer once again to notify I was confronting similar problems with the rear right speaker.

On August 6, 2016 I returned to the dealer to notify I was experiencing problems with the transmission and loss of power while driving up hills, but was so fed up about having to visit the dealer for so many issues regarding this vehicle, I sought to speak with a Sales Representative to see if I could return the vehicle or learn about other options.
I met with Sales Representative Jorge L. Ramos, who seemed pleasant and very knowledgeable and informed me that the transmission on the FIAT 500L POP models were "deffective" and causing problems with other clients as well.
It was very unfortunate to learn that I was sold a car that was known to have a hidden vice in regards to the transmission. If I had known about this before hand, I would have never purchased the car in the first place.
After a couple of hours at the dealer, Mr. Ramos showed me the new FIAT 500X model and talked about the improvements that were made to this new model FIAT which I found to be a suitable option.
I thought at last I would be "trouble free" and I would finally have a reliable and more dependable car with tons of new features, however, I was wrong!
Mr. Ramos introduced me to the Finance Manager Ms. Yaitza Nieves who had prepared all of the paper work and numbers for upgrading to the newer 500X model. Since I was so upset with all of the problems regarding the 500L POP model, I felt upgrading to a newer model was my only option. Although the choice to upgrade to the new 500X model came with a more higher financial burden I felt I had no other option than eitiher accepting to purchase this car or turn in my current FIAT 500L and risk ruining my credit.
So I decided once again to make the sacrifice to upgrade, thus my 2nd neiw car purchase.
The monthly payments increased from four hundred sixtey nine dollars ($469.00) to five hundred forty nine (rt$549.00) dollars.

Nonetheless, I traded in my 500L for the new 500x= Vin: zfbcfxbt5gp402726.

At first all was good, but on January 5, 2017 I had to inform the rear gate latch button was broken, although minor, it was the beginning of having to re-visit the dealership once again. It wasn't until February 18, 2017 the latch was repaired at no cost. On this same day, we had to inform, the car lighter stopped working, the center arm rest needed to be re-secured and the outside flare on the driver's side was loose and falling apart. (see pictures)

On or around June 10, 2018 I noticed the car started to over-heat and on June 12, 2018 once again I had to experience having my car towed from my job to the dealership for repairs.
At this time, I was informed by the dealership that the radiator fan was defective and needed to be replaced.
On June 20, 2018 I had to return to the dealer because the car would suddenly "turn off" while driving and the car would emit a "bad smell" similar to burning smoke. The car needed to be electrically boosted in order to drive once again to the dealer.
I was informed by the dealer that the battery was defective and needed to be replaced.
Upon receiving my car from the dealer I spoke with the manager Mr. Cesar Batista to address the issue with the outside flare molding that is loose and appears to be falling apart. As he went outside to inspect the vehicle, he noticed rust (oxidation) just below the hood of the car on the driver's side. He then proceeded to take pictures and reported the issue internally and later informed the dealership agreed to fix the issue regarding the rust which seems to be a manufacturer defect.

This car owes over twenty nine thousand dollars ($29, 000) because a portion of the balance of my previous FIAT 500L was financed into the new car loan for the FIAT 500X.

All of the issues regarding both vehicles have made me sick. I have experienced so much anxiety, stress and tension due to this.
I find it repulsive to think I was taken advantage of twice and I feel as if I should have never traded-in the Ford Taurus. My old family car never gave me as much problems as did these both cars.

I am writing to you first to seek a resolve.
I do not waive any rights and may at my discretion seek legal action against FIAT of San Juan and Chrysler Corporation.
At this time I am only asking for a full refund of all of the payments made.
It is way too early for a 2016 FIAT 500X to be experiencing rust this soon.
I no longer want this vehicle and would prefer my old car back rather then having to pay for a car with so many problems.
I may be reached at [protected] / [protected], or you may simply respond to my email naymenendez@gmail.com.

Sincerely,
Nayda Menéndez

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