Italy - 10135
We have booked grant Fiat Punto Active (P) on 10.11.09 from ABS Motors Gurgoan Haryana in Medium Gray colour vide LS Order No.14221 dt. 09.11.09 ( copy attached) through Mr. Rathi.They give me delivery date on 13.11.09. On 13 Nov we went showroom and asked for the delivery of booked vehicle.They said that vehicle gone for PDI and we deliver the vehicle at 1500 hrs but till 2000hrs time to time they are assuring me to deliver the vehicle.At 2000 hrs they said that there is a problem in the vehicle lock and assured me to deliver at 1100 hrs on 14.11.09.
Again on 14.11.09 we went to showroom and asked for the deliver and spoil full day but not get any vehicle or the fact about the said vehicle. At 1920 hrs again they assured to deliver the vehicle at 0900 hrs on15.11.09. When we reached home we received call from showroom that the booked vehicle lock behind repairable and you have to wait another 20 days or you changed your colour to BN White. We replied that this is not possible now because only after inspect the colour we can give you go head.
Sir first of all if there were any problem in the vehicle than why they have booked my Gray colour and why to hide the fact and make us fool.
Again on 15.11.09 we reached the showroom and agree to take BN White colour & asked the delivery. They said that your file lost and you have booked vehicle again. when the file completion going on in between Mr Sager said you will not get the scheme benefit. After a huge discussions Mr. Sager Shaker ABS Sales Manager agree to deliver vehicle and assured to gives scheme benefits and call us on 16.11.09 to collect insurance paper, invoice Form no 21 & 22 etc.But we received document on 19.11.09 after calling Mr Sager at several time per day (mail copy attached).
Sir during the time of delivery Mr. Sager demand Rs. 7439/- ( 2650 for Ty registration, no plate & storage etc and Rs 4789/- towards the difference in payment of vehicle (copy attached). But during booking Mr. Rathi told us the price of vehicle Rs. 361272/- and for the same amount CSD Ambala made the purchase order (copy attached). We told whole story to Mr. Sager and he try to contact to Mr. Rathi but Rathi mobile was switched off. Mr Sager assured us that if it so let Mr. Rathi to come back than you received your Rs. 4789/- back.
On 24.11.09 we informed by Mr. Rathi that you summit a refund application to our office and we will return your Rs 4789/- back by cheque but till to date nothing received by me after calling to Mr. rathi on daily basis.
Regarding insurance lastly on 19.11.09 they handed over cover note no A4948102 (copy attached) to me & on 06.12.09 we received the certificate of comprehensive policy from Future Generali India by courier (copy attached).
Again 15.12.09 we received one more courier in which they wrote that your policy no V 0507311 dt 19.11.09 cancelled due to dishonored premium cheque no 410312 on State Bank of India for amount of Rs.11095 and with the reason that payment stopped by drawer ( copy attached).
Regarding cancellation of policy we called Ms. Heema at ABS Motors but she was also not interested to resolve this problem.
Sir after going through this letter me and my full family was went in a shock that what is happening and thanks GOD that that if during this period if something happened like accident than who took the responsibility because we totally in dark & every thing happened.
We are very surprise that during allotting dealership what the company thought about this type of dealers who spoil the name & fame of Fiat/ Tata We also wonder that weather we have taken a foolish step to go for Punto because of this experience with your faithful dealer.
The attitude and behaviour of Sales Manager, Customer Service manager and delivery supervisor drastically unfaithful telling wrong scheme to like me Clint's. Lastly we are seeking help and true justice from your end and demanding core punishment to the defaulters.
Sincerely waiting for your reply.
Asst general manager
Fiat india pvt ltd
K. P-11/521/1, mangalath
Sree nagar, n.C. C road
I am very proud to have a fiat palio stile sle which was purchased from kulathungal motors (tvm) on 30-06-09. The extended warranty of the vehicle will be expired on 29-06-2010. The vehicle has been handed over to the kulathungal motors on 11.11.09 for servicing including the replacement of instruments cluster (instrument panel) but to my surprise, the vehicle has been returned to me without replacement of the instrument cluster. On enquiry, I have been advised come with the vehicle for replacement after one week. After one week I have produced the vehicle. But the same has not been replaced for want of stock. After that they are not contacted me. Since then five or six times I have contacted them but no positive reply has been received from them. This is too bad experience to me. Please see that I am using another two four wheelers (swift dzire & ritz) also. I am not experiencing any difficulty in services of that vehicles.
Now one month has been elapsed after registering the complaint. I request you to please ensure that the replacement of the instrument cluster is done urgent otherwise I may be forced to take proceed further.
17-12-2009 with regards yours sincerely
Trivandrum shibu mathew
I worked for this company for 5 days, 2 for unpaid training, and 3 actually on site. They expect employees to...
TATA Motors Ltd
Sub : Complain regarding manufacturing defects & others.
Ref : Fiat Linea. Ch. No. 9000506 Dt. 29.06.09
I want to bring your kind attention on the following facts & problems I am facing from day one of the purchase.
Kilo-meter not working.
Cigarette lighter out of order 100 %.
Noise while switching on AC.
Cooling of AC very poor.
Noise when releasing brake.
Front Panel button gone inside.
There are Screw driver marks on the panel as if it was opened & repaired.
We feel we have been supplied old stock vehicle or a DEMO car where as we are informed as May’09 manufactured.
I personally feel that I was cheated on this particular car, hence we have differed purchasing 2 more FIAT cars / Linea & Punto ) and have gone for Maruti Dzire & Swift, we can provide you with proofs.
My son called up your sales person at Kolkata what he says why you are complaing now after 1 month secondly he says you must have driven the good no of Kms, so he means a car is a show peace.
Some of the faults were informed to the dealer ( RD Motors Kolkata ) while on way to Asansol after taking delivery.
I request you to replace the car & oblige.
Ms. Saroj Dokania
31st July 2009
I have a 2007 fiat punto and the gear box has blown, fiat will not fix under warranty as the say the car has been over driven 255 times. This has been flagged up by the cars computer system. This is the third thing that has went wrong. First was the window wiper stopped working and then the drivers door wouldn't open from the inside and now the gear box.
Fiat Siena, Done 58000Kms.Petrol pump Failure due to heavy leakage from pumps main rivetd body,engineer recommended complete replacement.Replacement done -Invoice No :BUBhAu-WD-[protected],Invoice Date:13/10/2007.What is the expected life of a fuel pump???!!!!!
This failure was happened during a journey to attend an important meeting.
Are the company is going to refund the pump cost?
My car met with an accident in Delhi in which the bumpers of my car were damaged. From the past 22 days the...
I will never recommend anyone to visit Fortune Cars at Powai Mumbai. It is a messy place with no parking available when you visit. You are asked to wait hours before someone attends it.
I had a horrifying experience with this service center. I have done regular service through this center and every time I have been looted for thousands of rupees. Even after spending loads of money I was informed that my problems will persist. When escalated to Manager and Center Head, I was denied a written document of same. I was asked to leave as they will not give me anything in writing.
I would like if someone from Fiat or TATA monitors this center and take strict action on them.
Please get in touch with me if you need more details..
My Experience with this has made me believe that Fiat/TATA cars after sales service is pooor and irritating even after spending good amount.
This cars are just fit for regular drivers.
I bought a brand new Fian Strada 1.6 bakkie 6 months ago. The safety / pre-check was obviously not done properly, as I discovered that first day I had the car the passenger seat safety belt does not work, I will now have now taken the car back to have it fixed 3 times, and it's still not working, I had to have the battery replaced yesterday, as the one cell is dead, the car is still under warranty, and my husband had to fight with them for over 2 hours to replace it for no charge, and as he got home he saw the seatbelt is still not working. I did not even have to dig deep to find many other unhappy fiat clients, I am extremely happy with the car, but due to the client relationship and treatment, I can strongly advise everyone NOT to get involved with any Fiat dealership in South Africa. Obviously, the seatbelt issue is a safety issue. What poor service. I am utterly disappointed and will never buy another Fiat in South Africa again.
I want to file a complaint against FIAT India (Now taken over by TATA Motors). I bought a Fiat Palio on July 2,2006 and I have just done 375 Km on it and the car has been giving problems. It has stalled in the middle of the road once and right now it refuses to start. I got it checked when the problem occured for the first time on July16,2006. I went to Vivek Automobiles, Mathura Road, New Delhi where I bought the car from and I was told by the guys there that there are some errors in the MPFI system which caused the stall and now they have deleted those errors (I seriously dont know what he was trying to tell me). I went home feeling relieved and after two days my car has stalled again. I told them that they have sold me a defective piece and they should take responsibility. They can't figure out what the problem is nor are they ready to change my car. I am totally helpless and feel that I have been cheated.
Last year (february 2005) we bought a brand new fiat palio go! (the old shape) and was very excited because it was our first new car we bought as a family. Two weeks after we had to send back the car with minor problems like a squeak here and a rattle there, and one of the complaints was that the steering wheel had? Play? On. Later that day the workshop manager phoned me to tell me that they have to replace the steering rack because it was faulty. A week after all of this happened, I accidentally scratched the car on the fender and had it re-sprayed at a panel-beater. One of the workers who worked on my car there showed me that the car was re-sprayed at the back on the boot, the paint is pealing off and the boot door is not aligned properly. I took it up with ic fiat in kempton park and they said that I will have to wait for the factory manager to have a look, I never saw him! One month later I noted that there was a wining noise and clucking noise at the engine and that I thought it was the gearbox so we took it back again to discuss the matter about the boot and the noise and the car jerked badly. The workshop manager assured me that it was nothing bad but the steering rack was loose so they just tightened the bolts and clean out the throttle body, regarding the boot issue, he just told me that they are still waiting for the factory manager to sort it out (he never looked at my car). About three months later the wining noise got bad and we had to take it back again, the clutch packed up so we had to replace it (luckily it is still under warranty) and the workshop manager explained to me that if they would have to re-spray the boot it would take too long and we will be without a car for at least a week or two and we have no other vehicle, so we had no choice but to have left the matter there.in december I had to take the car back because it was jerking and they cleaned out the throttle body again and replaced a cv boot that came loose and did a minor serbice. I also told them that the cv joint won? T last long and they assured me that there is nothing wrong with the cv joint; 3months later they had to replace the cv joint! Even after I spoke to fiat south africa twice in last year and twice in january and march this year they assured me that the national after sales manager would get back to me and? Test drive? My car, but they never phoned me back, a consultant at fiat sa told me that the car is still under warranty so why not just send it in the whole time so after a while they would have replaced the whole car by then, I did not think that was funny! At the beginning of june the fiat after sales manager, dino, phoned me to tell me that he has spoken to fiat boksburg and arranged for my vehicle to go in for repairs (replace the clutch again!). At that stage we could not go because they cannot accommodate us with a courtesy car or at the time we have to be at work, he then told me that I have to phone him back after my holiday in nelspruit to confirm with him that we have to take the car in but for the last two weeks his phone just goes on to voice mail and he never returns any of my calls. There is a bad rattle noise in front at the steering and there is a lot of play on the steering wheel, my wife and 5 month old baby drives in that car every day and if something would happen to them, I will sue fiat sa for everything they have!!! I insist on a new or at least give us a deposit for a new/better/reliable car. I do not care if the car is older then one year and has 34000km on the clock, I bought the car brand new and a week after we had to replace the steering rack already!! Within one year and four months our car was in the workshop for over eighteen times now and I kept all the job-cards to prove it... We are fed up and when our warranty expires next year feb, who will have to pay for the repairs then?! Fiat, pack your bags because I think you? Re in for a downfall, go back to europe!!