Festiva Development Group’s earns a 3.2-star rating from 0 reviews and 112 complaints, showing that the majority of timeshare owners are somewhat satisfied with vacation experiences.
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fradulent advertising and purchasing
My husband and I purchased a timeshare week at Ellington at Wachesaw Plantation East, owned by Festiva Resorts. Immediately upon our first day of our first visit, we were approached by a sales person for Festiva who asked us to attend a 90 minute presentation -- if we did we would get a free round of golf or something like that, I forget exactly. Anway, during the presentation, they scared us into believing that if we didn't convert our week into a points contract, we would lose our week, because "everyone was doing it and if we didn't do it we would lose out on our timeshare opportunities." That conversion to points contract cost us over $6000. When we agreed they said we could recoup much of those funds by renting out our week for 2010 to someone who wanted to use it at one of their high priority resorts. They said they could do that for us, but when I called the agent to request this service I could never get ahold of him. I called Festiva directly and the rep there acted like he didn't know what I was talking about. Clearly they never had any intention of helping us recoup our funds through rental. We ultimately lost our week for 2010, then when the statement came for annual maintenance fee for 2011, we were horrified to find that the fee had increased over 50% above what we had paid for the maintenance fee on our original contract, in 2008.
I think we were conned, duped, and lied to by Festiva, they are providing false advertising, and ripping people off. I'd like to know how to sell my points contract and get out of this timeshare.
fees & interest
Sent a note to the corporate office charging 50% of my maintenance fee to my visa card but they failed to do it. The other 50% which covered by check cleared. Then they sent me a letter telling me that I have a balance of $413.50 of which $54.50 represents a fee & interest, of which I refuse to pay because if they effected the payment with my card 3 months before I will not
incur any balances. They waited more than 60 days to let me know about their mistake and they have the audacity to levy a
late fee and interest on the balance of which I should not have if they charged it to my visa card in Dec/Jan. 2010. Also, their
representatives will give you a hard time in talking to their supervisor, it took me at least 15 minutes to talk to one without resolving the issue. Both the supervisor & the rank in file employee were rude and lied to me covering each other. I will write to the President of the company, hoping that the Supervisor gave the right name of their president.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Rojero;
I'm sorry you've had difficulties with your maintenance fee payments. A note in your account indicates that your credit card information was sent to the incorrect address for that type of payment. As detailed on your invoice, check payments and credit card payments must be sent to two separate addresses. I have sent your comments to our Owner Services supervisor as we do wish to resolve any issues as quickly as possible. If you have any other questions or concerns, please feel free to contact us directly at comments@festiva.travel.
missinformation
I grew up in Murrells Inlet S.C., and the one thing I can tell you about the Ellington at Wachasaw Plantation East is the info they have on there web site is wrong. They say it is located in a moss coverd oak plantation on the waterway well it is not, it is located by the Hospital in M.I., not far from a Major highway. US highway 17 runs the total length of the coast from Fl. to Ma. The waterway has an access to it but it is public and you cannot get into the main plantation unless you own there. I would suggest that if you wish to buy in this resort that you look it up first or call to inquire.
The complaint has been investigated and resolved to the customer’s satisfaction.
deed with misleading tactics
When we converted to Festiva ... We were told that the property was still going to generate interest for a tax write off. We have been receiving this information the past three years -- from Festiva -- and as of this year 2010, they say that that will not be happening anymore. All of the sudden, We tare the ones that did wrong for signing-off the deed to them. Their misleading tactics, lies and dishonest sales representatives actually spoke their ways into taking my deeded property (which was almost paid for)for a 10 year deal that doesn't work for me anymore.
They used misleading information and used scare tactics to get over $3000 from each Equivest owner to “convert” to Festiva. Festiva purchased Equivest in 2007, and has since been trying to convert all the Equivest owners over to Festiva. We fell for it. Basically, they charged us $3000 to buy what we already own. The sales rep we dealt with made several claims which we found out were false.
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe if enough people complain about Festiva's scare tactics to the NC Attorney General's office and NC real Estate Commission, Festiva can be forced to refund the money and return owners and inventory to Equivest/ Peppertree Vacation Club. I am sure most who have converted have found the Festiva Club not near as good as Peppertree and only did so out of fear or deception. Why else would you pay thousands of dollars for a less flexible vacation club?
Have you contacted the North Carolina Attorney General's Office? [protected] You may also want to try the NC Real Estate Commission [protected] They used scare tactics on me also, calling my home and at their resots. One even stated that they had already converted 90% of Equivest inventory to Festiva and that the rest of us would be stuck paying all the expenses of the club if we did not convert and there would be little inventory available to use.
good
Me and my husband got the opportunity to go to Myrtle Beach with Festiva. Our tour went absolutely horrible! A couple months later we received a phone call from someone at Festiva. We explained what had happened to the young man. He told us that they had went under brand new management and that they promised things would be better. So we booked to go to Charleston. We had a GREAT time! The sales rep at the Charleston location was very nice and knew we was not going to buy a timeshare. So we have traveled every year with Festiva and cant complain! I would say they def made up for what had originally happened! Now as soon as we get finances under control we are going to buy a time share with Festiva!
The complaint has been investigated and resolved to the customer’s satisfaction.
Be glad to give you my paid in full 4, 900 pts a year Festiva contract with 2011 fees paid in full, if you pay the transfer/closing costs. 37 yrs left on owner contract and 1, 400 points left for 2011. Our health and finances no longer let us travel.
bking19@ec.rr.com
Correct site for Festiva complaints, call to action and discussions http://groups.yahoo.com/group/Peppertree-EquivestOwners/
Do your homework! Make sure you want to commit to the fees associated with buying. We have found more vacation adventures for less money per year with no committments thru AARP, American Express and Southwest Airlines vacation planners...
While I'm sorry to hear that your initial experience with Festiva was not a good one, I'm so glad to hear that it worked out for you in the end!
We have gone through some management personnel changes at some of our locations over the last few years, and we feel that we currently have an all-around strong team of representatives who take pride in providing a positive experience for every single customer. We have implemented new training processes and systems for monitoring our customer interactions.
I'm glad you've seen our progress firsthand! If you ever have any questions, please let us know at comments@festiva.travel.
scam
Were convinced to purchase a small timeshare with the understanding that we could use it at anytime throughout the year by paying an exchange fee. Our designated season in which we were advised to buy was at times that we could in no way use it because of jobs. We did not want to spend alot of money on a timeshare and we were told to buy a cheaper package and at any time you could trade up to be able to use it at different times at different locations. The only truth is they keep taking my money from my account. Also, they were to purchase a one year membership from Interval International Resorts to give world wide destinations. In speaking with Interval, we were made aware that Festiva never purchased the membership as we were told, which was part of our contract (we are not found anywhere in their data base). Conclusion is that Festiva are nothing more than common con artists.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fank56;
I'm sorry that you've had trouble with your membership thus far, but it looks like we can help you work out your issues and get you on vacation. If you could provide us with more information including the date and location you purchased, and the name on your account along with an e-mail address then I can have someone from our owner services department contact you to explain your package and how you can make the most out of what you purchased. You can write to use directly at comments@festiva.travel and we will take care of you.
my mother and father bought a timeshare from festiva resorts in murrells inlet, they told me they were fine until the end of showing them of what festiva had to offer, everyone was nice and wanted to be helpful until they got to the price.they told the lady they couldnt buy now and just didnt think they needed their product or membership.a manager came over (wayne) and started telling them they couldnt think about it the price was only good today and that was it, and this is what made my blood boil.he said the real estate commission made them do it that way.i found out the real estate commission has nothing to do with the way they set their price and the sales people of festiva are not required to have a real estate lic.is all a BIG CON it sounds so good ut you dont know what is the truth and what is not, i really hope the lawmakers start regulating and prosecute the people from he bottom to the top for this type of business practice
if you ever get hooked with them its like your addicted to crack cocaine, you will never have enough points with them you will always have to buy more to get somewhere on vacation, you just didnt buy the right package but this one will get you there and that is repeated over and over with this company.the nly way to get the vacation you really want is to book it yourself through a reputable travel agent such as triple A, etc
phone sales tactics
BEWARE!
These people are sending out highly discounted room rates at expensive hotels as a lead in to selling timeshares. They never say anything about timeshares or other property purchases during the phone conversation. My wife was mislead thinking that the Astor Crowne Plaza in New Orleans was giving her this nice birthday present. We have stayed there before so she gave no thought to someone trying to deceive her. It took me four phone calls and talking to six people and threats to bring the Atttorney General in the matter to be given credit on my credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Correct site for Festiva complaints, call to action and discussions http://groups.yahoo.com/group/Peppertree-EquivestOwners/
Dynamo;
I'm sorry that the nature of the phone call from our marketing department was misunderstood. It is our strict policy and practice for all of our phone representatives to inform guests about the requirement of attending our presentation to qualify for the discount, and these verifications are recorded. It is also written in the confirmation letter that we send you by e-mail after you purchase the package. If you have any questions about this, please feel free to contact us directly at comments@festiva.travel.
timeshare scam
We purchased timeshare points in 1999 with Peppertree Resorts in Asheville NC and didn’t have any trouble booking in Myrtle Beach while we were paying for it. Since we have paid it off every time we book in Myrtle Beach (Peppertree Ocean Club) we cannot get the type of room we booked. They have put us on the side facing the parking lot and they do have the rooms available to rent but not to the timeshare owners.
The maintenance fee went up for 2009 and for what reason? the owners can't get a room so they have to pay maintenance so Festiva can rent the rooms?
My husband has emailed the person that deals with concern and of course we haven't heard anything.
If you are unhappy with a timeshare membership that you own, you are not alone!
I am ready to dump this timeshare. Any suggestions how?
The complaint has been investigated and resolved to the customer’s satisfaction.
Correct site for Festiva complaints, call to action and discussions http://groups.yahoo.com/group/Peppertree-EquivestOwners/
Mrs. Dean;
It is my understanding that you were contacted by our Owner Services department and they have resolved your issues to your satisfaction. Please contact us if there's anything we can do for you in the future.
Thanks,
Sara
Mrs. Dean;
Just to follow up, I responded to your e-mail and someone from our owner services department should be in touch with you soon to resolve your issues. Unfortunately, the person you e-mailed was a former member of the PVTC advisory committee (not an employee of Festiva). Any questions or concerns about your reservations, maintenance fees or general membership issues should be sent to ownerservices@festiva.travel.
Thanks
CDean;
I'm sorry that you've had trouble booking your desired unit at POC. The maintenance fees are determined by the HOA board at the resort, and a mailing was sent to all POC owners in October with the full 2010 budget showing where the increases came from. If you can let me know who you e-mailed that has not responded to your concerns, I can follow up and be sure that someone gets in touch with you to answer any questions and help you get the best out of your ownership. You can e-mail me directly at comments@festivaresorts.com.
Thanks,
Sara
duplicity
does anyone know if there is a class action suit growing regarding Festiva Properties. The numerous emails -just on this site alone-attest to its deceptive sales pitch. I've yet to get anything worthwhile through INTERVAL (which was "guaranteed" during the sales pitch). The straw that broke the camels back is the increase in maintenance dues.
The 2010 dues are ~30% increase over last year's...the party line is that multi-owners hae defaulted on their maintenance agreement last year..putting their properties into default. what is going on and how to stop it.
Is there ANY LAW group out there willing to help the Festiva "Adventure" Club owners. Please contact me
[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks for the information. We will definitely look into doing this. Every time we do an owners update we get cornered into purchasing more points. This last time we were talked into going bi-annual with more points purchased. Reason for this was so we could sell some of our time to Advantage to help pay the maintenance fees. We were told this would give us 3 wks of Relaxing Retreats. Went to book for next year since our maintenance fees have already been paid and were told we could only book in the even year. We were not told this when we switched from annual to bi-annual. This timeshare has been one rip off after another. Anybody else have this problem?
Count us in if there is a lawsuit. We bought at Ellington Resort.
Please, every disgusted Festiva owner, do the following: (1) File formal fraud complaints with the attorneys general of states where Festiva Resorts or Festiva Development Group have corporate offices (NC, SC and FL) and your home state. (2) File similar complaints with the Better Business Bureau in each of those states and your home state. (3) File a fraud complaint with the Federal Trade Commission. (4) Review your Festiva property on Google, TripAdvisor and any other travel site you can find. Be fair about the propeties themselves and ruthless about Festiva's sketchy management and marketing techniques. It is important to keep a steady stream of correspondence demanding resolution directed to Herbert Patrick Jr, CEO, Festiva Resorts, One Vance Gap Rd., Asheville NC 28805. Document, document, document, in case you need to go to court to get rid of them.
I’m with you all if there is a suit. I joined the sailing vacation in 2009 with annuals fees of $300. This last year we paid $800 and have NEVER been able to use any of the properties not the boats.
Please contact me if there is a class action lawsuit going on, my hubby and I are also disgusted with festiva our maintenance fee started at 425 now six years
After it’s 1800 dollars. We paid over 16000 for the property upfront at the church street inn and have yet to get into the church street inn since. They call every other day trying to get money out of us, with one time stating people were in line to us our property but we had to pay a fee in order for someone else to use it 😳😳😳😳. I too will be contacting the N.C. attorney general ASAP because these people should be stopped.
I think we need to all get together and file a lawsuit, I am going to look into this ASAP. Please let me know if you would like to join in.
Please contact me as well with any class action law suit against Festiva as well. Unable to book anything using points but if I paid with money I can stay at one of their resorts. So over this. revelsv@hotmail.com
Please contact us Judy & Jim, with any info on a class action suit against Festiva. We have all of the above mentioned problems with fees continuing to rise.
mspincushion@me.com
I want to join as well! I'm in the same boat.
We were 'suckered' in back in October 2017. The only thing we've ever been able to use were ALL our points to get 3 cabins at Green Mountain in Branson for a family Christmas vacation because contrary to us being told ALL resorts were pet friendly there are only 3 pet friendly resorts. The one in Branson, one in Orlando and one in Maine. When we signed up maintenance fees were $1, 790. The ones next due are $2, 000 and from what I've read this will continue to climb. Are there any active class action suits at this time - 2019? Email us at donnajerryhlr@aol.com
I'll chime in with my story
• What is the reserve fee for? It shows up as part of the yearly maintenance fee with no explanation even though Festiva bases their fee on a Bad Debt charge of 14% EVERY YEAR. If Festiva has that much bad debt, why?
• What is the reason the fee goes up each year? Could it be because you have lost so many members?
• Why can I not make a reservation at one of the resorts with my points but always if I pay cash? I now have 24, 000 points with RTX because I could make a reservation using points.
• Where is the resort in Key West? Chris Miracle hard sold us in 2015 to update our contract to 12, 000 points with the promise that Key West would be available in 2016.
• What happened to the other promise from Chris Miracle that we would get "points" based on our maintenance fee cost to buy gift cards on the Festiva Website, he actually pulled up a website to show the system was up and working. Ten points for every maintenance fee dollar with the ability to buy gifts cards at 2500 points for a five dollar gift card.
Let me know if there is a class action suit joe28054@yahoo.com. We've been with Festiva since 2008, upgraded over the years from 6, 800 points to now 12, 000 points. In the beginning it was OK, now it's a scam.
We have been members since 2011 and have the same problem. Aren't able to book with Festiva, transfer our points to RTX and then they have nothing available. It is so frustrating. We had to pay for a discounted vacation a couple years back but still weren't able to to use our points. I did message their Facebook page to ask why the reserve fee doubled, especially when I am unable to reserve a vacation through them.
tiandagay@yahoo.com. I too have the same issue with a high pressure sale that left me in tears. Fees continue to rise placing hardship and financial burden. At this point ready to just give so called investment away.
fraud practices
Upon reading all about the Festiva scams on your website, we decided to add our input..
We also have been burned by this company last year and we feel while
complaining is a nice way to vent what about everyone teaming together to stop others from being taken.Regulations should apply to these practices and all the people we can
together to do so will help.We have stopped any monthly payments and we have told our credit card company to change our card numbers.We plan a trip within the next month
to this area and you can believe we will visit each and every establishment that promoted or supported this process right down to the Restraurants, Welcoming Centers and Tour agents who sell this crap.Letting this go on only allows them to legally steal from people so please consider emailing us at [protected]@aol.com Making their lives miserable
like they have ours will be a start.Also call the Attroney Generals Office of the State you
purchased the timeshare and Better Buisness Bureau's too.We are currently working with our credit card company to reverse some payment charges back to us.We do have more information please feel free to email. Thanks Dan & Ann
Names Associated with our Scam, perhaps they would sound familar to you.
Gayle Nickeeson
Mac Mc Carthy
Steve Tucker
Carolos Ribeiro
Tex from Texas.( flew in from Texas that day because of the Timeshare promotional sale
We were told we could to buy the old contract terms and all the points that go with it.
Never happened.
The complaint has been investigated and resolved to the customer’s satisfaction.
Correct site for Festiva complaints, call to action and discussions http://groups.yahoo.com/group/Peppertree-EquivestOwners/
I'm sorry that you had a negative experience at one of our offices last year. We take complaints from our guests very seriously and we can typically resolve issues with open communication. Our goal is to provide the best customer service possible and to send our members on fantastic vacations. Please let us know the specifics of your experience and we will be more than happy to work with you towards a resolution. You can contact us directly at comments@festiva.travel.
misleading sales pitch
My husband and I were told that our points could be carried over an unlimited number of years. Tonight I called to carry over our points (again) to next year and was told I could not because the points had already been deferred once. I advised this was not what we were told during the sales pitch. All I was told is this is what is stated in the owner'...
Read full review of Festiva Development Group and 4 commentsnever able to use
We have filed a formal complaint with the South Carolina's Attorney General's office against Festiva Resorts Adventure Club. We have paid for all of our 50, 000 points and maintenance fees to date, but are always told nothing is available. We have even tried booking a year in advance with Interval International the exchange Co, this also to no avail .
We feel this whole thing is a fraud and misrepresentation on the part of both companies.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm with you! Did you file a lawsuit yet? We have spent over $20000
I bought in 6 years ago, it sounded too good to be true. It was! And the rules are always changing. We have only used it twice, nothing available, or you have to schedule it around their time. We have only been able to stay in Hot spring, AR. I am all paid up, I have asked to just sign my contract back over to them, and they said no. I have hired an attorney and I am waiting at this moment for resolution. I am ready to start a rally in Charleston, SC. against them, I want these scams to be illegal. If I don't see any results soon, I plan on suing for the full amount back to me plus attorney fees. Pass the word, tell everyone to always research any time share before they buy. I wish I had. The negative reports and forums out there have been posted for years. And I don't need any more attorneys contacting me because they read this comment, or someone from Festiva call me so they can sell me something else also. The Attorney General in South Carolina needs to wake up, or maybe they are being paid off. ?
I agree completely. We got took for this scam as well in SC. Paying thousands of dollars for the package and maintenance fees and not being able to get a vacation. Tried to call in advance, not allowed to schedule that far in the future per their rep. Call in the time range they told me try and everything is already taken.
I WANT OUT!
- Jerry & Marion Beverly
They also do not have an a rating with the BBB! But there are plenty of complaints!
I HATE these people and their deceptive sales people! I'm filing with multiple states Atty Generals, and hope to get our money back! They will fax or mail the report form. Everything that salesperson told us was a lie! There were never supposed to be any "seasons" where it took more points. They said they could rent out our condo at any location, and we would make money, and it would pay for itself. NOT! So many other lies! I will get out of this one way or another!
We bought in Charleston, SC about 2 years ago. We were told that we could buy points ahead of time and that they never expire! But then we find out, they have a 2 year window. What? The only reason we bought with them was because we were told we could accumulate points and use them whenever. I asked repeatedly, even when doing to financial part, which was recorded. We were also given a free weeks stay in Orlando. I asked if we could use it in the summer, they said yes! When it came time to book, they told me it expired and we were unable to use it. I also asked about that during the recorded part. I am now trying to book a room for a 3 nights, and it says I would have to go a day earlier, but I am unable to, yet if I go to other sites, the day I want is available. I'm not happy with Festiva for all of their lies. I have contacted the AG, too.
We inherited the Festiva from our mother. If we had known then what we know now we never would have put it in our name. We tried to just give it back to them but they told us we could not do that and that if we didn't pay the fees it would go against our credit. We also have the problem of never being able to find anything available.When we do they want more fees upfront to book. We just want to get it off our plate. We are dealing with sickness in the family and can not afford it. Please help
I bought in 2011 in Charleston SC.I was not able to get places I wanted, finally booked, but cancelled because it wasnt what I wanted.I have since pd it off but want out, because those biennial maintenance fees are high.I have never used it once.I want out.Please help.
My husband and I got roped into a 120...that's right, a 120min presentation. After sitting and listening to the endless presentation, we were very turned off by the whole "if you don't buy today, you don't get this, this, this, this, this" followed up with "now in 6months if you change your mind, we will definitely be happy to take youyour money, you just won't get this list of benefits" the sentence about them "being happy to take our money" was actually said several times! Ewwww. So when we finally got around to the discussion of prices and money began, we knew being newly married, having two mortgages, and two new car payments, that it was clearly not a financially sound decision. Needless to say this did NOT sit well with our salesman or his salesman buddy. We explained our situation, and that we were not comfortable signing anything or giving an insane amount of money to a company we knew nothing about. They didn't care. The child that did most of our one on one basically threw a temper tantrum about us not signing up and how much money it cost them to have us there (their company sought us out, we didn't seek them out) overall his nice personality was gone, and he became an instant jerk! (To put it nicely) He told us if we had two mortgages and stuff that we shouldn't be on vacation! (It was our HONEYMOON!) I told him that was none of his business, and tried to backtrack. I told him he was rude and me and my husband walked off. Much to our surprise (NOT) they have awful, terrible, horrible reviews. Whoever checks this for the company...I need you to make sure I never...and I mean NEVER receive so much as a piece of mail from your company.
Hello fellow Americans. I too was offered to attend a Charleston meeting last weekend and after reading all these issues, when Festiva called me to confirm my appointment, I SAID NO! I told the rep that called that Festiva doesn't take care of their customers and I don't need that problem. I told them that Android tablet, claimed to be worth $400, wasn't worth the potential problems, it seems, `-
... I could expect. I contacted the SC attorney Generals office for guidance before attending, and no one in over a week has contacted me back. It appears our State Consumer activist isn't there when South Carolina citizens need them most. That's sad.
time share deposit
On November 17 I paid my maintenance fees online. I then called customer services to deposit my week with Interval International. The person I spoke to was unable to deposit my week. He said my switch from the Adventure Club, to a deeded week, had not been made with II, despite this change having been done 15 months earlier. He assured me he would take care of it and it would only take a day or two. Three days later, I called again, and it was not completed. Today, a week later, I called and spoke to someone else. I was told the issue was with Interval International, not Festiva. I called II, and the problem was Festiva. Another call to customer services at Festiva, and this time the person was able to deposit my week with II. However, when I checked online, the deposit was there, but it was a yellow week, rather than a red week for which I have a copy of my paid-off deed. Once again I called Festiva, and was told it will take 24-48 hours to correct the problem. We'll see.
I can't believe it! The last problem was fixed within the 48 hour time frame promised! I will definitely be more aware of questions to ask the next time I deposit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Laurie Jo;
I'm glad we were able to resolve your problem in a timely manner. We do care about our owners and members and want to send them all on memorable vacations. Please let us know in the future if you have any problems, suggestions or questions. You can reach us at comments@festiva.travel or ownerservices@festiva.travel.
poor services
In April of 2007, we purchased a bi-annual week at Stormy Point in Branson, MO. As part of the purchase, we traded in a Red week in Miami, which we had owned for several years. At the time, we were assured, despite asking the right questions, there was no such thing with Festiva as Red vs Yellow weeks. In January of 2008, when I paid the maintenance fees and deposited my week with II, I discovered I was sold a Yellow week rather than a Red week. It took nearly 9 months of haggling, including being tricked into paying MORE money for an Adventure Club membership, rather than owning a designated week, and contacting Attorney Generals in both MO, and NC, to finally settle with Festiva in August of 2008. I now own a Red week, I originally believed I had purchased. Today I paid my 2010 maintenace fees. I then called to deposit my week with II. Would you believe they were unable to deposit my week? Apparently some type of paper work which converts me back to Stormy Point from the Adventure Club has never been completed. Despite this being 15 months later. The person I spoke to is supposed to be looking into it and will call me with my II deposit confirmation within a few days. We'll see. I do not hold out much hope, based on past experience. I have been a member of II for over 20 years, so it is not a matter of no membership. Just another example of poor service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I own, I love it, end of story!( GO adventure club!) just relax and go on vacation! Spend time with your family and make a memory, after all we're not gauranteed tomorrow! Am I right, or am I right... or... Am I right! Riiiight ! The whole world should just go on vacation without bombs in there luggage or problems from home! Red week, ? Yellow week? smed week, smellow week ! just smile and be happy we can afford to think about just forgetting it all and being happy with life ... gotta go my flight for the bahamas is leaving imagine if you were there ! bye bye
Laurie Jo;
I'm sorry you had a bad experience with us in the past. We feel that we've done a lot to improve our sales experience over the last few years including more in depth training for our sales representatives and for our owner services department. If you feel that your issues have not been resolved, please let send us an e-mail at comments@festiva.travel.
90min. scam
would not let me show documents to my attorney.i wanted that package deal they offred me.had cash in hand.they. stepped back an walked away.90min wasted.an a 2hr drive.the offer said it would take 90min.to prosses myprize, they gave me a penny to scratch off an see if i had won the big prize(WHO WON THE 2009FORD???)not i.how does the law let people get away...
Read full review of Festiva Development Groupadditional reservation charges
We bought with Festiva 3 years ago. I wanted to believe this company was "different" from other timeshare companies. However, in the last 3 years, more and more deception and misrepresentations have occurred to now I deeply regret buying my timeshare from them. First they convinced that we had to convert over to points or else lose the value we had...
Read full review of Festiva Development Group and 8 commentsfraud, misleading sales pitches
Festiva Resorts is a scam. I pity anyone who invests w/ them.
Their company is incompetant and so are the majority of their employees.
The complaint has been investigated and resolved to the customer’s satisfaction.
www.vogroup.net
Mrs. Bartenfield;
We are more than happy to address any concerns you may have regarding our sales presentation. If you were misrepresented in any way, please let us know the details so that we can deal with the person who was the cause of such misrepresentation, as we do not tolerate that among any of our employees. Send your name, the date you toured, and the details of your presentation including your salespersons name(s) to comments@festivaresorts.com.
best program ever
I have been working for festiva for a good lenghth of time and looked at the many complaints on the web and so far it seems as though there is a great deal of confusion not mislead people for instance your II book is only for one year. your adventure club is for two years with the option to continue. if you own with festiva you don't have to upgrade if you do not want to although the benefits out way the risks it your choice. you what you contract says it will do today it will always do tomorrow. At any time during our trying to explain how the program works you dont like it you can leave you just loose your gifts. also you get 27 resorts no extra cost just the lowest mnt. fees in the business look up the Mariot, Wyndham or Westgate their average mnt. fee is 700 dollars
ps all the sales reps are just people
you may work in a med. office, a factory we just sell vacation
please enjoy the program and you quality time with your family
The complaint has been investigated and resolved to the customer’s satisfaction.
Great post! GO get em buddy.
will not refund my money after they cancelled due to overbooking
We booked a week "festiva getaway" for the Peppertree Atlantic Beach. It was a promotion in which you had to take the time share tour by the second day of your arrival. We own a time share at a gold crown RCI resort in Hilton Head, so this was not a big hassle for us. However, Festiva contacted me 4 days before my planned vactaion(on tuesday afternoon), and stated that they had "accidentally overbooked". They wanted to have me to change weeks. I am unable to do that, as I have to preapare well in advance to arrange time off from my medical office. The next thing they wanted me to do is change resorts. However, they did not have anything to offer in the outer banks area. They could offer me orlando or a resort 3 miles from the beach in Myrtle Beach. This was not feasible for us, as we were traveling thru Raleigh to stop for family, and you cannot do that to go to either locations. Plus - I shouldnt have to go somewhere I have no desire to go just because they messed up!
I asked for a refund, and the man stated he would have to ask his supervisor. WHY do you need to ask supervisor to give me a refund on something their company is unable to provide? Anyway, he eventually said that this had been ok'ed, and he obtained by card info to apply the refund.
That was June 16th- 2 and a half weeks ago. I STILL HAVE NOT GOTTEN MY MONEY! Someone from the Asheville office - Jessie somebody - called me the following 2 days to say " they were trying to work something out and needed to discuss my refund" I have called him and left messages 6 times. Last week, I finally got to speak with someone else, and she said that I would have to speak with Jessie. I told her I had left him repeated messages and he would not call me back. She then said he would, and I asked when? She said I do not know. I then said, "will it be by the end of business day today?" and SHE HUNG UP ON ME!
I have called again today, and left more messages - this time for a Julia Shirley in the finance department.
This is absolutely ridiculous! I have contacted a lawyer, my local state representative, and the local news station of Asheville to run a story on this fradulent company. I have a long time friend that happens to work for this station, and he will put me in contact with the reporter that handles their "scam revealed"stories.
If I do not get my money back in the next few days, it is going to get VERY ugly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mrs. Yelton;
It is my understanding that on the day we were made aware of your situation (July 03), you were contacted by our marketing department and given your refund along with a vacation certificate.
We are very sorry that you had to deal with this due to the unforeseen circumstance of the employee you were originally working with leaving the company unexpectedly.
If you have any other questions or concerns, please feel free to contact us at comments@festivaresorts.com.
the way this all sounds to me is an untimely refund to an over excited person. someone who is trying to smear the good name of festiva. chill out
false/misleading sales tactics/bbb
We own festiva usage every other year (Eoy) and after being pushed to change over to point system, we wanted to upgrade to "every year" (Ey) but we requested to not upgrade if we couldn't get financing which they were going to arrange. They agreed we could stay eoy and the sales guy wrote our old contract number on a form. Long story short, when we could not be finaced, they upgraded us to ey anyway. We had been disapproved the same day we were in the sales office. Now we have complained to bbb (We recommend this as well complaining to the state attorney general of nc). They knew about the non-financing but didn't mention it. They told us other things which turned out to be lies — like you can "walk away"from this contract which actually meant you will be defaulted and ruin your credit!). After stonewalling us for months (Ignoring our "letter of dispute"), now they want to revert to us to ey, the old contract. They cannot be trusted. Watch those sales guys at banner elk! Do not do business with these people. Mo attorney general took them to court and they were found guilty. Go missouri; hope nc attorney general follows suit! Do not buy timeshares unless you check the internet first! What a hassle!
The complaint has been investigated and resolved to the customer’s satisfaction.
www.vogroup.net
P. Cook;
I believe I sent you a message through another forum (TripAdvisor), and I just want to reiterate that we do our best to only hire salespeople (and other employees) who represent our company with honesty and integrity, and who will do their best to make our owners, members and guests feel comfortable and welcome at all times.
If any one of our employees in any department fails to do so, we certainly do want to know about it so that we can fix the situation. One thing we are doing to this end is implementing a 'secret shopper' program at our sales sites, so that we hear firsthand reports of the sales meetings.
We also do rely on the experiences of our owners and guests, so if you can provide us with your name and the date that you had your meeting, we can investigate the situation and take action on the employee. If you wish to do so, please e-mail the information to comments@festivaresorts.com.
Thanks again for your message, and if we have the details of your experience so that we can find out which salesperson was involved, we will certainly do all that we can to resolve the situation.
We are owners at the Cabins At Green Mt. in Branson. We bought four yrs. ago during a high pressure sales meeting. We have been very satisfied up until our recent stay at the Cabins. We were lured into attending an "upgrade" meeting with a representitive of Festiva. They offered us free dining cards, and after turning them down for two days, on the third day we accepted.
The " upgrade" meeting was nothing but trying to get us to pay an extra 3000 dollars to convert to points. We were told that everyone is changing to points, and that in three yrs. our deeded Cabin will be worth nothing, and we probably won't even be able to get our week, as the point owners will have the oppurtunity first! So Festiva is allowing their salesmen to tell owners that what they have paid for, and have a deed to, will be worth Nothing . Sounds to me like Festiva is basically saying "Don't buy from us, because it will be worth nothing to you in the future".
Up until this recent meeting with the salesman from heck, we have had no problems.
I think you people are so silly...im a festiva owner and am having a blast...in fact my salesman was at my wedding...timshares have always had a bad wrap because of people like you. How about you google FESTIVA praise websites...its pretty sad that you cant figure this out. There are more positive remarks about this company than your measley 7. Not to mention most of them are about the sales pitch. Get off you lazy ### and enjoy life...if you use the program for what its meant to do you wouldnt be in this mess. You wanna see real complaints...google westgate or wyndham...now those are companies to complain about...yours truly...a VERY HAPPY FESTIVA OWNER.
I'm sorry that you've had a bad experience with Festiva Resorts. We do all that we can to address and resolve all issues or complaints that our members have. Please send an e-mail to comments@festivaresorts.com with your name and contact information and we will have the appropriate people contact you.
Overview of Festiva Development Group complaint handling
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Festiva Development Group emailsmemberservices@festiva.com100%Confidence score: 100%Supportmedia@festiva.com94%Confidence score: 94%communicationmembersolutions@festiva.com93%Confidence score: 93%communicationownerservices@festiva.com92%Confidence score: 92%support
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Festiva Development Group address4700 Millenia Blvd, Suite 405, Orlando, Florida, 32839, United States
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I'm sorry that you had an unpleasant experience with your upgrade to the Adventure Club. It is certainly not our standard practice to use high pressure sales pitches, scare tactics or any misleading information to introduce owners to our program.
We are more than happy to work with you and explain how you can get the best usage out of your membership. Also, if you can provide us with your name and the date of your presentation, we can find out who your sales person was and take any necessary action to re-train or discipline him or her.
Please contact me at comments@festiva.travel with this information and we will be glad to help you resolve your issues.