Fashion Nova

I've already gone ahead and submitted a fraudulent vendor complaint with my bank, but after calling Fashion Nova SEVERAL and emailing SEVERAL times with NO response, I'm utilizing any outlet possible to get their attention because it's been so ridiculous. I ordered three items online and spent about 90$ Canadian on some items. Got an email saying I'd hear back shortly about shipping. A WEEK goes by and I hear nothing. I then decide to email about the package, and got the only response I've received from them about all of this, but a representative name Kevan who informed me that it takes almost a week sometimes to get shipping info. Ok fine, there's a big sale on their site I decided to just go with it. About a day after that, I get an email from them that says that their warehouses are behind but if I don't get any shipping info after 10 days I will receive an automatic refund. On day 11 after getting no email saying it's shipped I click the cancel order link in the email I received a week before. Guess what? It's now been three weeks since I got that email and cancelled. And spoke to a representative. I've sent four other emails to them, I've called and now I'm posting on here. I've now made a fraudulent claim with my bank, who has all the information pertaining to the communication between myself and Fashion Nova. I'm really disappointed and will be telling my friends about this. The worst online shopping experience I've ever had.

Ordered one item! Received the wrong item. Super annoying. I want a refund! Contacted customer service, through email as every single time I call in - I am unable to get ahold of a real live person. They expect you to pay for their mistakes, send order back and get a credit. It's because of your employees I even have to go through this process. Super annoying. I want the right item sent to me, or my damn money back. Incompetent people! Order no. [protected]

I placed my order on oct 18 2018 and have yet to receive and shipment date I've contacted their office like 3 times and keep getting the same email about a 7-10 day shipping . Uh hello I placed my order 10 days ago, y'all were quick about taking my money that same day but can't give me my order. I ordered October 18 so I can receive my shipment by holloween and yet haven't heard crap back. I WILL NEVER DO BUSINESS WITH FASHION NOVA . THEYRE SCAMMERS! I WANT A REFUND OR MY SHIPMENT LIKE YESTERDAY. FASHION NOVA HAS THE WORST CUSTOMER SERVICE.

I placed an order on October 12th, October 18th, 19th and 20th.
None of my orders have shipped. I spent a total of $503.74. I placed my first order on the 12th, and on the 18th I noticed it still was not fulfilled. I didn't think much of it at first. (I ordered more on the 18th/ 19th / 20th because I wanted to break up my purchases) It is now October 28th and NONE of my orders have shipped.
What really pisses me off is they have the worst customer service. I emailed numerous times and I have not received ONE response. I just keep getting the generic " we will be in touch in 48-72 hours bs"

I'm never shopping here again.
I have filed an official complaint to the BBB. I have a case number. I recommend everyone file a complaint with the BBB.

I ordered a package on the 16th, 17th and the 20th and have yet to receive a shipping number for my items. I'm going to New York soon so I was hoping I would get my items by now, but I guess not. I emailed them and I got a pre-recorded email about their shipping policy, which doesn't help me at all. I paid for 8 items and paid over $200 in total. I want my items or my money back. I'm never shopping with them again!

Seems as if no orders are being shipped out. Meanwhile they continue to put a new piece up every day and orders are still being placed.

My order was placed on 10-15 for 2 day shipping. Never received tracking number or order. You can't reach them by phone and when you email them you get the same generic email back from them. Thankfully I paid through Amazon Pay and was refunded on yesterday.

I almost feel like I got scammed! I ordered friday oct 19th now it's been a week since and I haven't received a tracking number or anything for my order yet I keep receiving offers to order more. I wasn't even aware of the delay till after I made my purchase. I've been emailing & trying to call for the past 4 days & I still haven't been able to get a reply from them. They were quick to take my money for nothing what's so ever. Do not order from fashion nova!

I recently purchased 2 dresses from fashion nova for my 21st birthday. I ordered on 10/19/2018 and did not state that there was going to be a 7-10 day delay because of the change in distribution center. This is a huge inconvenience.. I've emailed and called but cannot speak to a representative. I would like to expedite my shipping so I can recieve my shipment before Nov 1st but no one will reply back in my email. I'm so upset.. I thought I would recieved my products within the delivery date it said on my order! I leave to Vegas on Nov 1 and need it by then. Or I will need a refund!

I placed my order october 12. Its now 13 days later and nothing! My order is still unfulfilled and all 8 items are out of stock now and have been for the past 4 days. Smh what's the point of them keeping my money. They could've issued me a refund days ago. All their emails are just copy paste bs. They don't even look into your order at all. Worthless shut customer service.

I ordered a product saturday night but since I needed it by the next sunday, I paid for 2 day shipping. It stated there will be a 1-2 day processing day and an update will be given.. K I waited until tuesday... No update. I emailed customer service wednesday asking for an update. Their email said they'll contact within 24 hours. It is not thursday night.. Lmao I don't even want the product anymore. I emailed them a total of 3 times. They market like crazy and don't have any sense of any reliable customer service. I'm probably never ordering from here again. Thought it's funny that they don't provide a customer service phone line lmao probably to prevent all the angry customers.

I ordered on October 19th, just 4 items & that's all, it's been almost a week since I received the order confirmation email but not one email on the staus of my order or shipping, I emailed them and still haven't gotten a response & I wouldn't have known there was going to be delays if I hadn't gone looking on their website for a staus on my order. I want to know when I'm getting my order!

I placed my order on oct 16th for my Halloween costume and have received nothing. It's honestly just so unbelievable that a company with such a huge following doesn't have any sort of proper customer service. I've been unable to speak to an actual person and there's nothing I can do which just makes me irate. If a customer placed an order for delivery within 3-5 business days and they cannot fulfill that order within that time frame it should be disclosed to the customer. I understand issues do occur but there could at least be some communication with the customer. I've shopped here for a while and never had an issue but after this I doubt I will shop with them again.

I paid for 2 day shipping on October 20th and still have not received my order. I have called and emailed multiple times without any response. They also did not have a banner up stating they were moving until
After I purchased. I won't be buying from here again . Their site says they respond e
Within 24 hours it's been four days..no response. Very misleading please beware

Hello everyone. Just want to provide you a heads up and don't use. Fashion nova for your order. They have the worse cs.. I submitted an order on the 19th of october. They where great on receiving my payment but never once email me a tracking information. I emailed them multiple times requested long update. Even tried contacting them on their corporate office. No one even answers your calls. Tried blasting them on facebook.. I just want my money back

Good Afternoon,

My name is Monique Woodley I place an order on Saturday evening and received an confirmation after finish purchasing my items for my vacation for this Friday and still haven't receive my items at my residence. I reaching out by email and phone no one haven't not reached out to me but email responding by say Thank You. I don't have my item for trip tomorrow and want know will receive my item before tomorrow morning. And if my purchase haven't been shipped out I want my full refund back $313.82

I've been trying to get into contact with this company but no response. My order has been delivered to the wrong city. I called many ups stores trying to locate where it could be. I had the correct city in the order so I am unsure how they made this mistake. I made this order 2 weeks ago and I needed it for halloween. Now i have nothing to wear and still no reply or refund from fashion nova. Never ordering again.

I purchase $243 worth of items last week on 10/19, that we're covered under 2 day shipping. Fashion nova sent me an order email confirming my order, and they processed the payment through my bank. I've never received the items. They never provide tracking information. I've emailed their customer care the past 4 days and they keep saying give them 24 hours to respond, and they haven't done so. I asked for my money back and I haven't heard a peep out of them!

I've made two orders one a week ago for my daughter homecoming senior dance to be here 10/27/2018 the other two weeks ago for a BABYSHOWER I'm planning for my first soon to be grandchild on 10/27/2018 and I haven't received a tracking number, just nothing I have a lot of going on in one day that's soon approaching and I'm in tears cause I can't believe I got ripped off for one I didn't have a back up plan or back up money for a disaster situation like this, this have always been my go to site for years and nothing like this ever happened but something is definitely up tho it's been way to long and I live here in the US in Miami Fl, I feel like they Sabotaged everything when I made my order it was no delayed banner on their site I go on their now it's their had I seen that I would've back out real quick, but I'm still having a twinkle of hope in my eyes, but I think after all the years and thousands of dollars I spent I won't be ordering from them no more it's too much of a risk not reliable and this mess have my Anxiety on 10...I can not 😢 give me my order or my money FashionNova waiting weeks is not acceptable

I placed 2 orders on 10/22/18 with 2 day shipping. I have sent 4 emails and have received the same generic response indicating someone will call me within 24 business hours that they work round the clock to answer their "Nove Babes". I have received no responses and when you call the customer service phone number it's IMPOSSIBLE to speak to a live person. I've ordered before and never had a problem but now I'm not so sure I'm going to order again. I needed these items by today and they haven't even been filled or shipped. Worst customer service I have ever experienced

I have placed a total of THREE orders which I was super excites about because I ordered items for my birthday and my friends have all ordered from here before. I have spent at least $150 dollars and I have paid THREE $6.99 shipping fees to ENSURE that my items will arrive on time. However the status on all THREE of my orders still say. UNFULFILLED. I am very disappointed and now stressed because my items have not even been shipped. Please ship my items now or send me s full refund!
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