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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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L
8:40 am EDT

Fashion Nova I made an order that promised 2 day shipping

I made an order that promised 2 day shipping I made the order first thing on Monday morning at 7:44 AM Eastern time. I contacted the company next day as I had yet to receive a confirmation of shippement. The company states orders made before 1:00 pm would be shipped. The customer service contact team sent automated message stating to allow 72 hours process time on a 2 day shipping order... mind you my money had already been taken. I requested a cancellation and was informed that they could not canacel the order nor refund my money and that money can only be in store credit once returns have been made on the order the never sent out! By Thursday 7:44 AM eastern time no shipment information over 72 hours since ordering at this point. No communication from the company! I have to fail a dispute with my credit card company

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M
2:55 pm EDT

Fashion Nova customer service

I have called many many times to discuss an order I placed on 9/6/18... It was shipped out by courier and was held at courier since 9/11/18 due to it missing. I have called and called finally got someone they said I have to submit a claim form in order to have item reshipped or credited back to me. They never sent email with form. I called again and again, got someone 9/17/18 they finally sent form. I stayed on phone until they confirmed they received my completed form, he said he received and would submit. I called the courier today they said they have not received the claim form! Wth! I am now once again trying to get a hold of someone... First attempt was holding for 20 mins then got disconnected... Now on hold again for going on 16 mins! Terrible customer service! No assistance on credit or re-order... They obviously know I have not received the item... They pulled up tracking order and it states I have not received... But they have my payment!

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R
12:30 pm EDT
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Fashion Nova communication/shipping

I ordered a dress September 18, 2018 they sent an email right away stating that they pulled my money already (go figure right) so the item is paid for. I was a little paranoid about the size and color of the dress that I ordered, so I called fashion nova on the 18th the day I ordered it i was on hold for 30 minutes I called way before 5 o'clock it was like 5:18PM when A recording popped on and said that they are closed now at this time regular business hours are from 8 AM to 5 PM. this is ridiculous they do not care about their customers they need to shut this place down! I called way before 5 o'clock somebody should've picked up that phone. I have not received a confirmation for shipping! Now when I called the fashion nova phone number listed online today, I get a voicemail and then it hangs up. something needs to be done about this company! If I cannot speak to somebody in person about this dress I ordered I'm asking for refund a full refund and my money back on shipping!

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N
11:56 am EDT

Fashion Nova still awaiting refund - over 30 days and unsatisfactory response

After ordering items I was told by email it was delivered 8/8/18. I was home, no delivery, no calling card so I complained to Fashion Nova.
Told item was due to be delivered 10/08/18.
No delivery made.
After 30 days I pushed again for refund - told crexit note on its way. I do not want a credit note. They took my money over 40 days ago. I do not trust them as THEY failed to deliver. I do not want credit - I want a refund to the card I originally paid with. Requested this but no reply nor credit as said. Disgusting service

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M
11:43 pm EDT
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Fashion Nova returned items

I ordered from Fashion Nova a month or so ago. The two tops were extremely poorly sized. I ordered a XL and they were more like a small. It was unreal. I immediately returned them with a dress, in original package, and with tags on. My tracking number said it was delivered over two weeks ago and still no communication from Fashion Nova. I tried to call but guess what, a recording comes on and then the call is disconnected.

I sent an email today. Unfortunately for me I had faith in the company and when I saw my order was delivered thought I didn't need my tracking number any longer.

I am so disappointed in this site. Plus I didn't realize I could only get a store credit until I was filling out my return info. I wish I knew of all the complaints before I ordered.

I keep checking my emails and account and there is no update or status or even acknowledge of my return.

I basically just gave them $50! Never again.

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D
12:28 am EDT
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Fashion Nova never ship my order

I order my things on August 23, the day 28 sent me an email that my order was already on track with a tracking number from usps, order from that day does not reach the offices of usps, and I'm still waiting for it to come out, I have sent multiple emails asking for the refund of my money, or that my order arrives, and neither of them happens, they only tell me that they send me money in a e-card and that was not what I asked for, and they even dont send the e-Card I think the most just thing is that return my money, many days have passed and I do not see what I do something, I'm very disappointed

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A
10:57 am EDT

Fashion Nova I ordered 5 pair of jeans and received 4.

I ordered 5 pair of jeans. Going by their size chart I ordered what should have fit. The jeans were way too small and had to be shipped back. I asked for a refund and discovered they do not give refunds, but only in-store credit.

I reordered the 5 pair of jeans and received them about 10 days later, but one pair was missing. I emailed Fashion Nova and they requested a copy of my shipping invoice. I sent them the copy and received an email response saying they acknowledge I did not receive my full order and I would receive my credit. That was a week ago. These jeans are for school so we needed them weeks ago.

I emailed every day this week and they do not respond to any of my inquires and no credit has been issued. When I call their customer service I sit on hold for hours. No answer.

Terrible customer service and fulfillment.

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A
Asa Believer
, US
Sep 24, 2018 2:01 pm EDT

Issue Resolved to customer satisfaction. I received the correct jeans. Thank you.

A
A
Asa Believer
, US
Sep 17, 2018 10:58 am EDT

Now lets see if I get the last pair of jeans... to be continued.

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Asa Believer
, US
Sep 17, 2018 10:53 am EDT

I finally received my credit for the missing jeans. I reordered them because my kids love the fit and style, but it did cost me another $6.99 to ship after I applied the gift card and discount. It takes a while, but they did complete my order at more expense to me. I'm scared to order again.

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K
11:53 am EDT
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Fashion Nova return items

I sent back 4 items paid for shipping, I realized my return from one was not in my package I try reaching out of them over 6 times by email and no response..I also tried calling the only thing I get is a voicemail, I want to know how do I go about getting my gift card without my return form inside of the bag which did have my address it's been 4 weeks and I haven't heard anything back. I'm very upset because I paid to send these things back and all I want to know is if my order has been processed or what is going on I will not stop untill I get my gift card!

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S.a.N.129
, US
Sep 26, 2018 5:19 pm EDT

I went through almost the exact same thing and I'm trying to get it my gift card now too. Hope you get a resolution too I also filed a complaint on the bad business bureau.

patrice.francis
patrice.francis
, US
Sep 12, 2018 12:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey Kalisha. Try filing a complaint in www.bbb.org. I've tried shopping with them in the past and their service is poor. They do not care about their customers. I can guarantee you they'll be forced to reply to you once you file a complaint with BBB.

Hope this helps:)

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N
5:31 pm EDT

Fashion Nova no refund issued as promised

I ordered for my Birthday party dress. Dress was damaged. Connected to Fashion Nova through FB Messenger and was asked to send pictures of damaged dress. Once they finally responded to the pics and saw the item was damaged, a rep. Handed Samantha ensured she would issue refund to me, because give was no time to send another dress before the party. 10 days and nothing happens. No refund, no credit, nothing. Messages ignored over the 10 day period
Finally get someone in the phone after a 30 minute hold for then to argue the point. Then decided she will issue store credit even though I was promised a refund. Had to end call and note can't get anyone on the phone again. I want my money. At the very last possible minute, I had to find and pay for a new dress in a storefront. Fashion Nova had horrible service and don't keep their word to customers. I don't want a store credit, because I will not shop there enough such poor service. All I wanted was then to do what their rep promised. I will tweet and post about it as much as I can.

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C
5:46 pm EDT
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Fashion Nova package lost in transit no store credit received

I had made a few orders around August with this company, I made a huge order that was for my birthday weekend that I was planning to enjoy and a few other smaller orders after.i ended up receiving the small orders I had purchase after the big order but was yet to receive my larger order everytime I would try to track it it was always showing me that it was located in RRD logistics and had never moved from there so I decided to contact them in an email.They responded and told me that apparently my order was lost in transit and I would be ordered a store credit.I was so disappointed because if I didnt email them I wouldn't have known nothing and il be here waiting for this package which was never gonna come to me and it was for my birthday they already had ruined all that.Wrote them email stating how disappointed I was and that I would be waiting for my store credit.I am still yet to receive my store credit I don't know why they taking their time to send it to me.I am not gonna let my hard earn money go for absolute nothing my order totalled to $198.00 and I'm from Australia so that's not something you just let go of.Iv been shopping with them for years I'm so disappointed I feel like fashion nova cares more about the celebrities and influencers than they do anybody else and we are the ones even making them money but they could care less.Im not happy at all..this is gonna be the last time I ever shop with this company again.

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8:49 am EDT
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Fashion Nova order says “unfulfilment” and “reserved”?

I ordered a $40 dress on Fashion Nova's website on Saturday afternoon and I immediately received an email that my payment was successful HOWEVER, every time I check my order it says "Items in your cart are in high demand. But we have reserved your order." and then it has a 10 minute timer below it. Once it's done it'll say "Reserved ended". I'll refresh the page and it'll do it again and again! I don't know what that means by being reserved? And it also says that it's unfulfilled? And even though I've gotten an email that my payment was successful, I'll still get emails sayings that my item is in the cart and I should complete my order?! I need my dress to come in time before my homecoming (September 27th) Please help!

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5:01 pm EDT
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Fashion Nova my order

I order my items on Friday and payed for 2 day shipping, I have an event to tomorrow and my items are in CA. The items are just being shipped out now. It will take 2 more days to get here. I expected to get them no later than today. Please call back at [protected]. If not I will cancel my order. This is the second time this has happened. Please get in touch soon. Thank u

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2:20 pm EDT
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Fashion Nova order [protected], unfulfilled for a week

Hi, This is my first time ordering from Fashion Nova, I made two purchases one on Saturday 9/1, and one on Tuesday 9/4, both orders say they are unfulfilled. I use the track-my-order link and it states that it cannot be tracked. I paid with my credit card. I tried calling and never was I able to reach an operator or find out why my order has not been fulfilled. This is unacceptable. I want a refund, not for the store credit, as I clearly will not be buying again from this brand again. A total scam.

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1:30 pm EDT
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Fashion Nova refund not received

I ordered a pair of jeans & a fanny pack from this company, jeans didn't fit so I returned them on 8/23...waited a week & emailed the company on 9/1. They responded on 9/1 and said product wasn't received. They requested a pic of the receipt, to which I emailed, they responded & said it's being processed. 3 days later I emailed again, no response. They still have yet to email me back. I just want my money back at this point & NOT a store credit after this headache. I should have researched before ordering, LESSON LEARNED.

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7:03 pm EDT
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Fashion Nova customer service and product quality

Ordered over $150+ of merchandise in June. During the shipping process it stated that it was in transit to be delivered a week after purchase (says there's 2 day shipping - not true). Then I received a notification that it was not delivered and at the warehouse. Confused I tried reaching out but they didn't respond for a few days. Found out my merchandise was lost in the warehouse (by the delivery company). I filled out an investigation report by fashion nova and was told after 30 days I'd have a response. I told them I already confirmed with the shipping company they lost the package and they did not care.

Finally after TWO MONTHS I received a gift card (after threatening to sue) and made my orders again. The package finally was shipped (still a week, not two days) and the product quality is horrible. The sizes (small) are way smaller then what's on their measurement charts and do not match (some are smaller than others). Additionally as I was putting on one outfit I found a huge hole in the leg! I can't even return the product.

[censored] company with [censored] services.

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5:15 pm EDT
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Fashion Nova unacceptable business ethics

I made a purchase on 6/26/18 and it was my first time ordering from this company. I ordered 2 different sizes since depending on stores or clothes sizes can change. Happen to find out the store policy was store credit only. Had i known that i would of never placed that order and especially a 650 dollars order. I called the company and was honest and they did not care. Meanwhile i had shipped the order back on 07/05/18 and a month goes by my credit is no where to be found. Called the company multiple times and was told they never received the shipment and need my tracking number. They received the shipment back on 07/17/18 and as of today 09/07/18 they are still holding on to my 650 dollars. How is this normal to them. The customer service is the worst there is. I have been on the phone for 1 hour and 45 minutes trying to get my money back and they still would not credit my account. How do you expect me to still spend my money here after all this. Since July 17 when they received my return up until today 09/07/18 and the only thing the floor manager Dorian could do for me was to apply a $10 credit. I don't want your 10 dollars...i just want my money that i work hard for! And she had the nerves to call me"love" ...really i am not your love and that is not professional. Also i filled out a survey and no one seemed to care about my frustration or try to reach out to me.
It is unacceptable the way business is conducted in this company. All i want form them was nothing more than just my OWN MONEY!

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10:51 am EDT
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Fashion Nova my dress

I order a red dress from fashion nova and they sent me a burgundy dress. I returned the dress and sent them an email. So far I haven't got my refund it's been 2 days and I tried contacting them. Still no answer. This is the worst customer service ever. I would never shop at fashion nova again. If I need to get a lawyer I will because this is basically scamming people out of their money!

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10:49 am EDT

Fashion Nova returns

I returned my Fashion Nova purchase of $122.66 (over $140 with shipping and taxes). I was not pleased with the quality of the clothing, as it felt cheaply made. I received an email that i would get a $20 gift card for my return. First of all, why do I need a gift card to shop again at a place where I did not like their material or quality in the first place. But most importantly, I returned over $100 worth of clothes, un-worn with tags attached and only got back a $20 gift card. A slap in the face would've been nicer. I emailed customer support, "Monica"and confirmed I only have a credit of that amount and needed proof of shipping for the return. If i knew it was this difficult, I would've never shopped here OR I would've taken a picture of all the dresses in the box before shipping, but I figured that's what the point of the return slip was. I am very displeased an just want either my credit card credited back or a "gift card" for the appropriate amount. This is not right.

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10:00 am EDT
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Fashion Nova return policy

I tried the clothing. it was so ill fitting that I just want my money back. I won't be continuing to shop their website. HOWEVER they only offer e-card credits. they basically stole my money and are not going to give it back even though im so dissatisfied. this is incredibly aggravating as I won't be visiting this site again so ive lost my money and im stuck with these awful ill fitting clothes.

however they advertise "easy returns" on their website. its not easy -- you have to pay for your returns. so you dont get ANY money back...and you have to PAY for your own return. im losing money. why would I pay to have the clothes returned?

SO FRUSTRATING

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6:33 pm EDT
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Fashion Nova worst customer service

After 20 minutes of holding for someone to answer the call gets disconnected by their auto answer machine.

Its been a month and I was missing 1 of the items from one of my orders. Contacted them the day after I received the incomplete order and one month after still no refund. Although I provided them with all of the paperwork they claimed they needed.

Had another order from them and I returned 6 of the items - tracking is showing as delivered and one week later still do not have my funds.

Worst customer service ever!

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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